What you should do first before asking your question
To speed along the support request, please follow the guide below:
- Make sure your site is running the latest version of WordPress.
- Update to the latest versions of your themes and plugins.
- Check our Online Documentation and FAQ list first.
- Test by following this guide to check if it is a conflict with other plugins or themes.
- If you still cannot find a solution, please leave a comment or email us: firstname.lastname@example.org
- When submit your support request, please follow this guide to provide related information.