Submitting a support request
When submit your support request, please include following information as many details as possible:
- Your website URL
- Which version of the plugin you are using
- Detailed description of the issue or the question
- Screenshots of the problem
- Any notices or error messages
- Any other information that you find useful
- Please provide all the information in English
- If you contact us via email, please indicate which product your question corresponds to
- If you contact us via email, please also include your purchase code in your support request. Where is my purchase code?
Support requests are being processed on business days (Monday to Friday) from 10:00 to 18:00 (UTC+10) in the order they were received. Please allow 24 to 48 hours for a response (it is often much sooner than that).