352 comments found.
Is it possible to use Maximum Load Time < 1? For example 0,6 ? For me its not working 
I wanted to buy Pro version but in free version its not working for me
Hi,
Thank you for your interest in our product – LoftLoader Pro.
Yes, you can set the Maximum Load Time to 0.6 with LoftLoader Pro.
Best regards,
The Loft.Ocean Team
But in the free version, it doesn’t work for me—this is intentional and not a bug, right?
You’re right. The free version only accepts integer.
Best regards,
The Loft.Ocean Team
Is it possible to DISABLE it for checkout or any specific page?
Hi,
Thank you for your interest in our product – LoftLoader Pro.
Yes, the plugin includes the feature you mentioned – you may like to check this chapter of LoftLoader Pro online documentation for details.
Best regards,
The Loft.Ocean Team
I notice my website pops up first, then the preloader comes on a second later. any way to correct this?
Hi…we’re running a website with a custom front-page.php template that integrates the fullpage.js library. Will the plugin work with this wordpress template…or how can i get it to work with this template please?
Hi,
Thank you for contacting us.
This plugin is designed to work with standard WordPress themes. If a page is not generated using a template from the theme, the plugin may not function correctly with it.
This comment section is for pre-sale questions only, and it can not reach our support team. If you need our further technical support service, please open a support ticket at Loft.Ocean Help Center, and the support team will assist you. 
By the way, please note that since your support license has expired (if you did not extend the support when you purchased the theme, the support service is valid for six months), before submitting the support ticket, please consider renewing your support license.
For more information about Item Support renewals, please see Extending and Renewing Item Support.
Thank you very much.
Best regards,
The Loft.Ocean Team
In case anyone else is reading this, we just needed to ensure the core WP hooks this plugin uses to apply the preloader are included.
Specifically, these are:
wp_head() wp_body_open() wp_footer()
Once included, the plugin worked on the front-page.php template.
Best regards, Jim – EWD
Thank you for the update.
Best regards,
The Loft.Ocean Team
Thinking of buying another license. I saw your replies on SEO, but the questions weren’t specific, so Im hoping you can help. How about:
1. Cumulative Layout Shift (CLS): Ensuring that your preloader doesn’t cause content shifts on load? Google penalizes layout shifts, so having a stable, non-shifting loader is crucial, no?
2. Contentful Paint: Google focuses on metrics like First Contentful Paint (FCP) and Largest Contentful Paint (LCP) for rankings. If the preloader interferes with these by delaying the actual content’s visibility, it could impact SEO, no?
Hi,
Thank you for contacting us.
1) Cumulative Layout Shift (CLS): Ensuring that your preloader doesn’t cause content shifts on load? Google penalizes layout shifts, so having a stable, non-shifting loader is crucial, no?
Based on our testing, the loader does not cause any content shifts during page loading.
2) Contentful Paint: Google focuses on metrics like First Contentful Paint (FCP) and Largest Contentful Paint (LCP) for rankings. If the preloader interferes with these by delaying the actual content’s visibility, it could impact SEO, no?
It depends, as the loader is an additional element on your web pages. However, based on our testing, the impact is very slight.
Thank you very much.
Best regards,
The Loft.Ocean Team
I wish I’d read these comments first!! I can’t sign up for support as it says I don’t have a valid purchase code (I do) and every time I activate this on my site it just returns a critical error and breaks my site.
Please refund this immediately!
Hi,
Thank you for purchasing our product.
Would you mind sending your purchase code and the email address registered in our support ticket system via this page? So that our team can further check it.
If you still want to get refunded, we understand your concern. In this case, please submit a refund request at https://themeforest.net/refund_requests/new, and our colleague, who specializes in processing refund requests, will approve it as soon as possible.
Thank you very much.
Best regards,
The Loft.Ocean Team
This plugin was absolutely wonderful but it appears to be abandoned. It has been having ongoing issues that really need to be addressed.
Hi,
Thank you for contacting us.
Our development team is in the process of updating the plugin, and we have not yet established a release date.
Since this comment section is for pre-sale questions only, and it can no longer reach our support team. If there is any issue when using LoftLoader Pro, please submit a bug report via this page.
Thank you very much.
Best regards,
The Loft.Ocean Team
Excellent. once i see that this has not been abandoned i’ll renew my licence and have them help with the issues.
Hi there!
I’ve just noticed that when adding exclusions to the “Smooth Page Transition” using CSS ahref selectors, the Javascript execution time of loftloader.js increases a lot & it causes Total Blocking Time (TBT) on Google’s Pagespeed to go from 0ms to ~700ms with only 12 exclusions added – which causes the overall score to drop from 90+ to 60-70.
The javascript function which is causing this seems to be llp_exclude_a
Is there any way to rewrite this script so that performance doesn’t slow down, or a different way of adding these exclusion links?
I’d really appreciate any advice you can offer, or possibly an update soon to resolve this unintended behaviour for all of LoftLoader’s users.
Hello,
Demo doesnt work….
Hi,
Thank you for contacting us.
Our development team has fixed it. Thank you very much for reporting this to us.
Best regards,
The Loft.Ocean Team
Hello, before I buy, I want to check if we can use lotiefile anmation for preloader animation?
Hi,
Thank you for your interest in our product – LoftLoader Pro.
Yes, you can use LottieFiles animation for preloader animation. You may like to check out this chapter of the plugin documentation for more details.
Best regards,
The Loft.Ocean Team
Hi,
Is there a way to show a banner-ad (using script or iframe code) instead of the loader? For example, if the plugin had an HTML field where you can add your custom content and it will show it instead of the loader…
Found it, ok, but – how can I hide the BG that shows when leaving a page? So the loader will show only on page load and not on page leave
Hi,
Thank you for contacting us.
You can turn off the feature “Smooth Page Transition”, then the loader will not show on page leave – please refer to this chapter of LoftLoader Pro online documentation for details.
Please note that this comment section is for pre-sale questions only and can no longer reach our support team. If you have any further questions, please open a support ticket at Loft.Ocean Help Center and the support team will assist you.
By the way, since your support license has expired (if you did not extend the support when you purchased the theme, the support service is valid for six months), before submitting the support ticket, please consider renewing your support license.
For more information about Item Support renewals, please see Extending and Renewing Item Support.
Thank you very much.
Best regards,
The Loft.Ocean Team
Oh sorry,
So, one last thing please – how can we make the “close” button to show after LESS then 5 seconds?
ATM it only lets you set it to 5 sec minimum. We want to make it 3 seconds.
And/or an option to show a counter, like 5… 4… 3… 2… 1… So the user will know that an x button is going to show soon…
Thanks again
Hi,
Thank you for your reply.
The plugin doesn’t support these features currently. I will add the features you mentioned to the “Feature Request List” and deliver it to the development team. The team may consider adding them to the plugin in the future.
Like all other feature requests we receive, the priority of adding a new feature will depend on the number of same or similar feature requests we receive. More details can be found here: All about new feature requests.
Best regards,
The Loft.Ocean Team
Hi, how do I transfer my loftloader pro license to another domain?
Hi,
Thank you for purchasing our product – LoftLoader Pro.
You can just remove the plugin from the domain you used before, and then enable it on the new domain.
Since this comment section is for pre-sale questions only. If you need our further help, please open a support ticket at Loft.Ocean Help Center and one of the technical support specialists will assist you.
Thank you very much.
Best regards,
The Loft.Ocean Team
Hi there, pre-sales question. Is this plugin capable of loading the loader immediately or instantly upon any page loading or after any link clicking? I mean like if the pre-loader animation is able to show on the front end as soon as it could (maybe within 1s) before the whole content of the page fully loads (as my page content is heavy until it’ll took like more than 3s)? Or before the First Contentful Pain time?
Hi,
Thank you for purchasing our product – LoftLoader Pro.
The loader screen will show at the very beginning of the page loading process.
If you have any further questions, please open a support ticket at Loft.Ocean Help Center and one of the technical support specialists will assist you.
Thank you very much.
Best regards,
The Loft.Ocean Team
Hi, seems this plugin never get an update since long time (2022). Are still supported, are you planing to do an update?
Usually I monitor how many long a plugin has never get an update. Seems still working fine, no issues just a question to know if is still supported, developed and if you maybe are planning to keep it updated with the latest Wordpress versions. Thank you!
Hi,
Thank you for contacting us.
According to our tests, LoftLoader Pro is compatible with the latest version of WordPress.
We will release plugin updates in the future to resolve issues and add new features. But we don’t have any plan to release updates recently.
Thank you very much.
Best regards,
The Loft.Ocean Team
Thanks for the answer.
There is a way to include the transition animation also when the Dashboard link in the admin Wordpress bar is clicked?
When I login into WordPress the home page is loaded then in the top a black WordPress menu is showed and a link to Dashboard is present. When clicked can take some times to load and i discover a free loader extension that does this job and is nice. I don’t see a field to include for example link class not included. I sent a feature request generic by your website.
Hi,
Thank you for contacting us.
LoftLoader Pro doesn’t have this feature currently.
Thank you very much.
Best regards,
The Loft.Ocean Team
Hello presales question. I have a Jason file with a Lottie of my logo, can I add that to your plugin or it has to be htlm? Thank you
Hi,
Thank you for your interest in our product – LoftLoader Pro.
Yes, this plugin supports LottieFiles, you may like to check this chapter of LoftLoader Pro online documentation for details.
Thank you very much.
Best regards,
The Loft.Ocean Team
Hi I saw that but its for HTLM code, my Lottie is data.json , will it work with that? Kind regards
Hi,
Thank you for your reply.
Sorry, the plugin can’t use the JSON file only.
Best regards,
The Loft.Ocean Team
Hello
I have a presales question. My client saw this on a website:
https://www.armatus.ch/Where we have a “preloader” for some secconds and a bounced in logo.
Is it possible to do with Your plugin?
Regards,
Simon
Hi,
Thank you for your interest in our product – LoftLoader Pro.
Sorry, but the loader doesn’t have this feature currently.
Best regards,
The Loft.Ocean Team
But I am able to set a logo, even if it’s not bounce in?
When using this plugin, users can upload their own image as the loader. It’s just that we don’t provide the same animation effect as in your example.
And you may like to check out this chapter of the plugin documentation for more details: Adding Custom Image.
Best regards,
The Loft.Ocean Team
Hi, in your demo page you show the transitions occurring without an exit effect after clicking on the link. For example, when I click on the demo link, the transition page appears immediately and then the transition, fade, wipe, etc.. So if you select fade as the effect you want, I would expect that the page will fade out once you click on the link, then the page will fade in after transition. Or does your smooth page transition only have “entrance” animations? I’m asking because your demo page implies that there is no “exit” animation from page to page. What I am looking for is once a link is clicked, you will exit the page with an effect, for example fade out, then the next page will appear, with a fade in effect.
Hi,
Thank you for your interest in our plugin.
After you enable the Smooth Page Transition feature, when you click an internal link and leave the current page, the loader will appear with animation again, to fulfil the blank between pages.
But our plugin code controls the loader / loading screen, not the original page content on the site.
So the page itself does not have an exit animation. This is because the page structure of the site is determined by the theme, and the page structure created by each theme is different.
As a plugin, it is difficult for LoftLoader to detect how the page itself is structured, so we can only control the elements created by our own code, that is, the loader itself.
Best regards,
The Loft.Ocean Team
Hi!
I am using the free version of loftloader, but the Google Adsense “anchor” type ad is not displayed most of the time…when the plugin is active, practically 95% of the hits do not see this type of anchor ad (but availability see the other types).
I would like to purchase the loftloader pro, but I would like to resolve the problem first, as it makes no sense for me to buy and continue with the same difficulty.
Thanks.
Hi,
Thank you for your interest in our product – LoftLoader Pro.
We haven’t tested this part yet. I have forwarded your request to our development team and they will look into it.
Thank you very much for reporting this to us.
Best regards,
The Loft.Ocean Team
Do you have a feature wherein you can use different loader images and assign them to specific pages?
Hi Gaeius,
Thank you for your interest in our product – LoftLoader Pro.
Yes, the plugin provides a feature “Any Page Extension”, by using this feature you can set different loaders for different pages. You may like to check this chapter of LoftLoader Pro online documentation for more information.
Thank you very much.
Best regards,
The Loft.Ocean Team
Can the loader be disabled from loading again?, If the same page is loaded again.
Hi,
Thank you for your interest in our product – LoftLoader Pro.
The plugin doesn’t have such feature currently. I will add the feature you mentioned to the “Feature Request List” and deliver it to the development team. The team may consider adding it to LoftLoader Pro in the future. Thank you very much for bringing it up.
Thank you very much.
Best regards,
The Loft.Ocean Team
