LoftOcean

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66 comments found.

using the plugin with the theme enfold does not save the configuration of the plugin. Can you help me

Hi,

Thanks for purchasing & contacting!

Could you please provide the information listed below so we can look into this issue for you?

1. Please create a temporary admin account for us and let us log into your site. Because every user might have a different site environment, that would be the best method to find out the exact cause of the problem.

2. We also need your FTP login details so we can modify code if needed.

Please send details via email to general@loftocean.com .

Thank you very much.

Olá!

Acabei de comprar o plugin para meu site. www.aiofotoevideo.com.br

O plugin ao ser ativado ele deixa o site sem menu, sem minhas galerias.. ou seja, todo com bugs.

gostaria de receber o extorno do meu pedido e devolver a licença.

Acabei de Enviar.

Thank you!

We have found the cause and fixed the incompatibility issue on your site. And we have replied to your email.

Please just let us know if you have any problems/questions. Thanks.

Obrigado! Já verifiquei e melhorou esse problema. Mas enviei outro email. Pedindo para verificar porque o plugin demora a aparecer no loading. Gostaria que assim que desse um click em um link no site abrisse rapidamente o loading e ele carregasse de forma fluida.

We just purchased LoftLoader Pro for WordPress but are unable to download it. Can you send us a simple link? Our purchase validation code is… 8f5376f7-7102-46ef-b902-051fc4c2aafe – 21 Sep 2017

Hi,

Thanks for purchasing.

Sorry but we don’t have a direct link for download. Please check your download page: http://codecanyon.net/downloads you should see your purchased items.

And here are some useful resources:

1. Please read this article to know how to download a purchased item from CodeCanyon: https://help.market.envato.com/hc/en-us/articles/202501014-How-To-Download-Your-Items

2. Please read this article and check if you can find a solution to the download problem: https://help.market.envato.com/hc/en-us/articles/202821520-Problems-Downloading-A-File

If you still experience problems, please contact Envato support: https://help.market.envato.com/hc/en-us They will help you out.

Thank you very much.

Can I set the preloader to only show on my home page and a few other specific pages and not any where else? So it wont display on any product pages, post, etc. Can you use a specific preloader for the home page and different for another page? Also, how does this process work? Do you have to type in the page id’s specifically to add or exclude them? Is it a global option for all pages? Just want to make sure I understand fully.

Hi,

1. Yes you can set the preloader to only show on your homepage and a few other specific pages.

In “Display” section, you can choose “Handpick” and then select some pages or posts to show the preloader. Or you can choose “Site-wide – Selected Types” to display the preloader on your whole site except the post types (blog posts, products, portfolios and etc) you have selected in the list.

2. Yes you can have a preloader for the homepage and a different one for another page. You can take a look at our online documentation – “sub chapter 2.9.2 – Display different loaders on different pages” for more details.

3. There is global options for the default preloader, and you can change settings and export the preloader’s shortcode and add to another page.

You may like to check our online documentation to know more information about this plugin.

Thank you very much.

hi there, when i load this into my website it breaks the layout on my product pages (woocommerce), the image slider in product page does not work and all the fields for product options are broken

Hi,

Thanks for purchasing & contacting!

Sorry to hear the problems you’ve encountered while using our plugin. Could you please provide the information listed below so we can look into this issue for you?

1. Please create a temporary admin account for us and let us log into your site. Because every user might have a different site environment, that would be the best method to find out the exact cause of the problem.

2. We also need your FTP login details so we can modify code if needed.

Please send details via email to general@loftocean.com .

Thank you very much.

I have enabled the any page extension option and generated a shortcode and placed it on 3 pages. I have the display set to once per session. I want to only display the loader when you first visit these 3 pages due to image load time (or clear your browser cache). But this isn’t working. When I refresh the page I still see the loader. Is what I’m wanting to do not possible? Or am I doing it wrong?

Hi,

Thanks for purchasing and contacting.

Sorry but currently it’s not possible to set “once per session” for Any Page Extension feature. Because “once per session” is one of the global Display options, and when use Any Page Extension on a specific page, it will ignore the Display option.

For example, if a site has a global loader A which displays on “Site-wide” (every page/post of the site). Then we change some settings, including choose “Homepage only” for Display option, and then export the shortcode for this loader B, add it to another page (not the homepage). The loader B will only show on that page, but not on the homepage.

And we think this feature does make sense so we will consider adding it in a future update. Thank you for bringing it up!

Okay great. I’d love to see that as an option in a future update. So are there any options or work arounds to achieve what I am wanting to do?

Sorry but unfortunately there is no workaround for this for the moment. The working system will be different from “once per session” Display option we have now. Thanks.

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