Hello Victor, Thank you for your help.

We were able to get the License Key and now it’s showing Registered. We’re now able to edit Filter Sets.

Now, I would like to move to the primary issue for which we wanted to modify the Filter Sets.

We noticed that for some reason the Price filter and In-stock filter was not working in the catalog. We don’t know when it started misbehaving. We have multiple filter sets each targeting separate types of archive pages. Shop All Filter Set, Category Filter Set, Brand Filter Set, Tag Filter Set, Search Filter Set, Swiss Watches Filter Set.

- We have set Stock Status filter using “_stock_status” Meta Key - We have set Price filter using “_price” Meta Key

But when we apply filter, the filtered products did not match the pricing range and sold out items were also showing up in the catalog even after applying stock status.

Now, when we apply filter, it is working. So, was the functioning of the filter somehow connected to whether the License Key is activated or not? There was no License Key process when we initially setup the plugin.

The filtering was not working but now it is working. We will follow up again if we notice any issue.

Thanks.

I do have a few issues to resolve and settings in which I need help. I will start a new thread for it.

Thank you for helping with License Key activation.

Hi ashwiniprabhu14

Perhaps the issue was that you needed to update the filter set in order to work with the modified query on the page.

Since there was no license and the status was blocked, it did not allow you to update the filter set. Most likely, this is why it worked after license activation and updating the filter set with the prices.

Best Regards,
Victor

Hi jochendm

Thank you for your interest in the Filter Everything plugin.

Unfortunately, combining two or more attributes, taxonomies, or custom fields into a single filter is not possible, at least not yet.

If you want all of the values in one filter, you need to add them to a single attribute and apply it to your products; then all of the values will appear in the same filter from that attribute.

Best Regards,
Victor

Hi thevisualpharmacy

Thank you for reaching out to our support team.

I want to filter by categories, but when a category is selected, I want the filter to show only its subcategories, with the original parent category disappearing. Is this possible to achieve with Filter Everything Pro?

If you are referring to being on the physical category page and want to display only subcategories in the filter, this can be achieved by using a separate filter set for the category page. In the required filter, under “More options,” use the include/exclude functionality to add only the required category terms.

Alternatively, I’m considering a setup with two separate filter sets

You can place two or more filter sets on the same page. To display them, you need the same number of shortcodes or widgets on the page.

Best Regards,
Victor

Hi dawmacpolska 

Thank you for choosing Filter Everything PRO.

If you created an attribute in Products > Attributes and set the required order of attribute terms by drag and dropping, all you need to do is go to Filter Set > navigate to the required filter > More options > Menu order (123) (please note, you need to move the attribute terms at least once so the order is saved by WooCommerce) > then click the Update button in the filter set.

Best Regards,
Victor

Hi cascadeballistics406

Thank you for choosing Filter Everything PRO.

Have you installed and activated the PRO version of the plugin on your site? If not, please check the installation instructions on this page: https://filtereverything.pro/resources/quick-start/

To configure the AJAX container, please refer to this page: https://filtereverything.pro/resources/ajax-instructions-only/

Please let us know if you managed to configure everything.

Best Regards,
Victor

Filter Everything — WooCommerce Product & WordPress Filter Add Filters | Settings | Deactivate | Get PRO Filters everything in WordPress & WooCommerce: Products, any Post types, by Any Criteria. Compatible with WPML, ACF and others popular. Supports AJAX.

I have installed the version that was downloaded after my purchase that wasn’t Pro. Now I have redownloaded that’s same download and all of a sudden, it must be an act of God that on the second time I click download from the same link and the file name has changed and it’s now Pro. Next time maybe you should let people know that they may need to wait to get Pro.

Super lame.

We are sorry to hear that.

If you are stating that after purchasing the plugin, you downloaded the plugin archive file from CodeCanyon and it appears to be the Free version instead of the PRO version, then this is a matter that must be investigated through Envato Marketplace support.

This is a serious allegation, as it implies the distribution of incorrect or unauthorized files. Envato Marketplace has full access to download logs, purchase records, and file histories, and they are the only party able to verify what exact files were delivered to your account.

All plugin archive files on CodeCanyon are managed exclusively by the marketplace. Every update and every modification is reviewed and verified by Envato staff before being made available to customers. It is not technically possible for us to upload/swap versions or alter files outside of Envato’s controlled review process, which typically takes several days depending on their schedule.

For reference, the latest plugin update was released on July 22, 2025, which is publicly visible on the official product page: https://codecanyon.net/item/filter-everything-wordpress-woocommerce-filter/31634508

If there is any discrepancy, the only appropriate next step is to involve Envato support so they can investigate this matter based on their internal records.

Best Regards,
Victor

Hi afungusboy

Thank you for reaching out to our support team.

That is the exact issue. This slug/prefix is already used somewhere on the site, which is causing a conflict with the 301 redirections. This is most likely how the redirections are configured on your site, instead of showing a 404 error.

The only solution is to change the filter’s prefix to something unique that does not conflict with existing slugs on the site.

Best Regards,
Victor

sorry to bother you

Solved!!!

I had to switch off “Search Terms” in filter then switch it on again.

Thank you.

Hi Mx

We are glad to hear that the issue was resolved.

Best Regards,
Victor

Hi ruslanaangelova

Thank you for reaching out to our support team.

Is this issue related to the issue described in this comment thread? https://codecanyon.net/comments/31888763

If yes, could you please add all of the new responses in the same comment thread so that we have the full issue history and references? It’s very confusing to work with separate comment threads if they are connected. You can log in to the site and reply in the same comment thread.

Also, can you please clarify which currency plugin you are using on your site?

Best Regards,
Victor

Hi, Victor!

The second problem that we have with the filter is:

It is not possible to change the currency from BGN to EUR. When criteria are set, the selected value is displayed at the top of the filter with the “BGN” suffix. We found the location of this setting in the filter settings, but when we attempt to save it, the save does not occur correctly, and the old value in BGN continues to be displayed. What could be causing this?

So we need support for:

1. Price range selection – the filtered products are beyond the range. 2. The currency suffix

LINK: The website is in development. I can provide a link in a personal message CURRENCY PLUGIN: AboveWP Bulgarian Eurozone

Hi ruslanaangelova

Yes, absolutely.

All of the private data you can always share via PM: https://codecanyon.net/user/fe_support

Best Regards,
Victor

Hi ruslanaangelova

CURRENCY PLUGIN: AboveWP Bulgarian Eurozone – this plugin is not on the compatibility list and appears to be quite new.

The currency symbol is not added to the numerical values yet, but this could be included in future updates.

However, the price filter should work correctly with the original prices. If it does not filter the original prices properly, can you please send the credentials to the wp-admin dashboard following this document so we can check it?

The plugin works with the currency plugins such as WOOCS or CURCY: https://wordpress.org/plugins/woo-multi-currency/ which is also free.

Best Regards,
Victor

Nevermind, I found the right license code. Thanks

Hi pulsewaves

Thank you for choosing Filter Everything PRO.

We are glad to hear that the issue was resolved.

Best Regards,
Victor

We have checked the site, and it is quite hard to say. You are using a custom theme with custom functionality that already applies certain changes to the price itself, in addition to a customized price filter. At some level, this can consume additional resources.

Could you please try the clean plugin on a clean WordPress 2025 theme and check it with a profiler, with the caching plugin turned off? (We have currently disabled the caching plugin on the site for testing purposes.) This would be more suitable and sustainable for debugging.

Best Regards,
Victor

This is a live website, disabling the cache and installing plugins (like WP File Manager) was not something we agreed on, especially disabling the cache and keeping Query Monitor for such a long period. Please lets communicate better in the future, this is an important website, we need to know what is going on. Cache is again enabled.

I do not understand what you mean with the price. We use the WooCommerce price. How we get to its value should not really count, once it is set, right?

We want the plugin to work in our context, not with everything uninstalled. As such, maybe it would be best if we would offer access to a development server where more could be installed and tested? We asked for support because from all we could test this is a Filter Everything issue and wanted help from someone who knows how this works. Do you think you can investigate more on a development server where the site in its current form is deployed?

Hi Cristian

Our sincere apologies. We thought it was a staging site, since there were a number in the domain name, so we assumed it was a staging domain name.

There could be an extra logic layout for the price, which is a custom code, and this may be causing the additional delay, since it applies the required changes only to the price filter. We are not sure what exactly was changed or where, but this could complicate the calculations and cause a slight slowdown.

Yes, absolutely, the staging site would be perfect, where we can change everything and test.

Best Regards,
Victor

Hi gcosenza

Thank you for reaching out to our support team.

Yes, that is the correct behavior. Filters display terms available only for the products shown on the current page and filter posts on that same page. For example, if a user chooses the Cars category, they expect to see only filters relevant to cars, in order to find the required car. If all filters on all pages displayed all available filter terms, then on a Cars page, you would see options like RAM, CPU, size, and so on. In that case, category pages would lose their purpose and would be confusing, since during filtering, users would be redirected to the shop page (or any other main page). There would be no real need to have category pages in the first place.

If you still want this kind of behavior, you can try applying the required filters on the category page in a way that redirects users to the shop page during filtering and displays all filter terms available on the shop page, or on any other main page of your site. For instructions on how to do this, please check this page: https://filtereverything.pro/resources/typical-problems/#redirection_filter_instruction

Additionally, if you want to have something like category navigation rather than category filters, you can use the default WooCommerce Product Categories widget instead of a category filter. This widget works as category navigation. Alternatively, you can use a categories widget if you are working with custom post type categories.

Best Regards,
Victor

I’m Sorry, i used another account. You can ignore this comment. Thanks.

Hi giacomocosenza

Thank you for reaching out to our support team.

Thank you for reposting the request from the correct account.

Best Regards,
Victor

Hi, I send you the credentials,

Thx a lot. Mx.

We have checked the site, and the issue is that the JavaScript responsible for displaying post-cards and arranging them in a grid is not AJAX-compatible by default. It only runs once during the initial page load. After the page is filtered via AJAX, this JS does not run again, so the required event listeners are not applied, and the post-cards are not displayed correctly (they are present on the page but hidden with opacity 0, as no JS applies the custom CSS to make them appear).

In such cases, you need to reinitialize the JS code responsible for this functionality. Please check this page for more information: https://filtereverything.pro/resources/ajax-instructions-only/#ajax_related_problems

The only challenging part is identifying the specific function that reinitializes this functionality in the theme. Perhaps Divi support can help point it out.

Best Regards,
Victor

Thanks a lot for your help. I’ll find a way….

Bye. Mx.

Hi andyv29

Thank you for reaching out to our support team.

Please send us your license key, the one you are trying to use to activate the plugin, via PM here: https://codecanyon.net/user/fe_support

So that we can deactivate it across all of the sites.

Best Regards,
Victor

We have deactivated the license key across all of the sites. Please try to activate the license on the required ones.

Best Regards,
Victor

Hi ideabank

Thank you for choosing Filter Everything PRO.

Would you have an idea on why this wouldn’t be working after changing hosts?

Yes, this is most likely caused by aggressive caching methods used on WPEngine. You can try turning off the object cache on the server/host side for the filtered pages, or disable it completely for testing purposes. Then navigate to the filter set settings and check whether the queries are appearing. Usually, this should work. As far as we know, on staging sites, it is not possible to turn off the object cache (hosting rules), but on live sites, you have the ability to do so. At least it was like that previously. Maybe something has changed since then.

We’d recommend contacting the hosting support about this, so they can provide you with up-to-date information on whether it’s possible to turn off the object cache on staging sites.

Best Regards,
Victor

We have checked the site.

Most likely, the issue is related to how your site is configured and how it functions. For example, when we tried to install the Code Snippets plugin, we encountered the following window: https://prnt.sc/Fab_wqd731TO

A very similar situation occurs when accessing the theme editor and the functions.php file, where it asks to change permissions, and so on.

What is happening is that during filtering, when clicking the Apply button, AJAX is used. However, due to the permission layers applied on the site, access is being blocked or restricted to the required JavaScript files, or not allowed to make AJAX calls. This results in 404 errors in the Network tab of the developer tools because the files cannot be found, or access is denied, so the filtering is not working.

Please try changing those permissions, and it should work correctly.

Best Regards,
Victor

Thank you. But why is it attempting to do something when I select a single color? It should only be attempting to take action only when “Apply Filters” button is clicked, is that right?

And now it attempts to do something when I check a color and does nothing when I click “Apply filters”

Regards, Giedre

There is a filter terms update that runs when you choose any filter term, and it works via AJAX. For example, when you click on the color red, the rest of the filter terms are updated via AJAX to display the relevant data as well.

Unfortunately, this auto-update process cannot be turned off, as it is tied to the core plugin functionality. However, there are plans to introduce instant filtering without this update process in future plugin updates.

Best Regards,
Victor

Hi dacostapaulo

Thank you for reaching out to our support team.

1) Yes, the 1.9.2 update should be released soon.

2) If this capacity is a product attribute, you can navigate to this filter > More option > and choose Sort by menu order. Then go to the attribute settings and drag and drop the values into the required order.

Best Regards,
Victor

Thank you very much the reply it worked.

One more thing: please send us the link to the exact product that has this additional value applied, so we can check whether that product is actually displayed on that page.

Best Regards,
Victor

Hi Victor,

I already tried your solution but it didnt work.

I work with grouped products so this grouped product contains an SDR17 product: https://aquasupply.nl/tyleenslang-25-mm/ The grouped product itself doenst have a SDR value attached to it. Sample product with the SDR17 value: https://aquasupply.nl/tyleenslang-hdpe-25-mm-kiwa-sdr17-50-meter/ > Its hidden on product archive page as i have a lot of variants of the same product.

Kind regards,

Joost

Okay, now we understand the issue.

The grouped products do not work the same way as variable products, which have a parent-child relationship with variations. Grouped products are simply linked together. The filters do not check the linked products inside the group.

If you want this to work, you need to apply all required values directly to the grouped product itself, for example, by using checkbox values in your custom fields.

Alternatively, you can use variable products or simple products.

Best Regards,
Victor

Hi studioitc

Thank you for reaching out to our support team.

We have modified the Eventi filter set, so it should work now.

A couple of tips:

1) When you place a filter set on a page, you can notice the “eye” icon. When you click on it, it will take you to the page where this filter set is placed. This is a good test to see if the filter set is placed on the correct page. In your case, it was placed on a completely wrong page, which was not the page shown in the video.

2) Taonomies for a product category or a product tag are named “product category” / “product tag” when you are creating a filter. A simple taxonomy category/tag without the “product” part is not related to products. This is an important detail because those filters will be grayed out in the filter set, meaning they are not connected to the chosen post type.

Basically, that’s all. The rest of the configurations were correct.

Best Regards,
Victor

Thanks a lot Victor for your explanation.

I would also know if is it possible to exclude some categories from filters. See screenshot here: https://ibb.co/v6MMfw2Z

Both courses and events are managed as woocoommerce products, but in events archive page I should only place events related category.

Best regards

Hi studioitc

Yes, absolutely.

All you have to do is go to the filter set, scroll down to the option “Empty filter terms”, and choose “Always hide” from the dropdown. This will hide empty filter terms.

Best Regards,
Victor