9022 comments found.
Hi ! I’m having trouble with a License on a site. Is is possible to know which url is associated with a license ?
Hi davidbdr
Thank you for reaching out to our support team.
Yes, you can send the license key via private message: https://codecanyon.net/user/toriisaac
So we can provide information about which sites the license is currently being used on. Alternatively, we can deactivate it across all sites, allowing you to activate it only on the ones you need.
Best Regards,
Victor
Hi ! Nothing on the page give me an option to send message.
Hello, How do I determine the ‘id’ of a widget, I have tried the post’1234’ from the Url that only returns the ’ no post filter’ error?
Thanks
Tori
Hi Tori
Thank you for reaching out to our support team.
The ID parameter in filter widget/shortcode is not very important. What matters is ensuring that, in the filter set settings, you have assigned the filter set to the correct page in the “Where to filter” section.
The ID itself comes from the URL when you are editing your filter set: https://prnt.sc/BMIBiJoI7sf_
If you use the shortcode or a filter widget with the ID on a page where the filter set is not applied, the filters will not be displayed.
If you would like us to check this directly on your site, you can send the credentials to the WP-admin dashboard following this document.
Best Regards,
Victor
Hello,
I hope you’re doing well.
I’m reaching out regarding the module I recently purchased. Unfortunately, after testing it, I’ve realized that it does not work as I expected or fit my needs as intended.
Because of this, I would like to kindly request a refund for this purchase.
Please let me know if you need any additional information from my side.
Thank you for your understanding.
Best regards
Hi raphaeldupre
Thank you for choosing Filter Everything PRO.
We are sorry to hear that.
Can you please provide additional information about what exactly did not work in your case? Perhaps we could help make it work.
In general, a refund is possible by submitting a form through the account where the plugin was purchased and then waiting for a response. Please note that the support team does not handle refunds. Additionally, we have no control over the refund team and cannot speed up or influence the process in any way.
Best Regards,
Victor
Hello Filter Everything Pro Support,
I’m reaching out because our filters stopped working after a domain change (same website), even though they were working correctly before.
Context:
- WordPress Multisite
- Domain changed from academy.tokeoils.com domain to toke.academy (it’s not a new installation)
- Filter Everything Pro filters are displayed correctly
- When clicking the filter options, the results do not get filtered anymore
Important detail:
- The site itself is the same as before
- Only the domain changed
- Before the domain switch, the filters were working correctly on the same page/template
What we already checked:
- Re-saved the filter set and target page
- Cleared cache
- Checked that the site is loading correctly under the new domain
Could you please advise what should be checked after a domain change in this case? any documentation or best practices? is it a license issue?
Thank you in advance for your help.
Thanks!
Hi Afrirho
Thank you for reaching out to our support team.
The easiest solution would be to delete the plugin from the site via the admin dashboard, which will also remove all filter settings from the database. Then install a fresh version of the plugin and create the filters from scratch.
Most likely, the issue is related to corrupted data in the database during domain changes, where some data is still tied to the old domain or outdated configuration.
Best Regards,
Victor
Hi, I have pre-sale question.
I am testing the free version but get an error so testing is a bit difficult: The free version allows up to 3 filter sets per post type. Upgrade to PRO to display more filter sets. (I am only starting to build a filter set, so the count is 1?)
The question is: I have custom posts about fish species. With ACF I created Field Groups with taxonomies. Can create a filter where it shows all fish with a minimum length of 8 and a maximum length of 10? This is an example page I am building with all the different posttypes and taxonomies I want to filter on. https://aquainfo.nl/vissoorten/betta-unimaculata/
Hi AquaInfoNL
Thank you for your interest in the Filter Everything plugin.
Can you please send the credentials to the WP-admin dashboard following this document so we can check the first issue?
Yes, you can create a filter from the ACF custom fields with the values you mentioned.
Best Regards,
Victor
Just send you the credentials. Backup is managed with my host.
Hi AquaInfoNL
There is one filter set, and we managed to display it on this page: https://aquainfo.nl/vissoorten/?fam1=osphronemidaeThis link already includes the selected filter. However, it looks like your styles are causing the link text to appear white.
The filtering itself is working correctly: https://prnt.sc/DaLjkUP-SD_2
However, your site is currently very slow and showing multiple errors. We are not entirely sure what is causing this, but we had difficulty adding the filters widget to the widget area. As it was returning errors, and only after the third or fourth attempt were we able to save the changes in the widget area.
As far as we can see, you are using WPML. For that, you will need the PRO version in order to create a separate filter set for each language version.
Best Regards,
Victor
Hi Ive setup a filter but its not showing results it just shows all? nothing changes? can you help?
Hi bensmithtt
Thank you for choosing Filter Everything PRO.
Can you please send the credentials to the WP-admin dashboard following this document so we can check it?
Also, please attach the link to the exact page where you were trying to get the filters to work.
Best Regards,
Victor
Hi, we just purchased the pro version and still cant get the filters to show up on our video gallery. here are some screenshots so you can see the error messages and filter settings…
https://www.flipfloptheclown.com/wp-content/uploads/2026/04/videospage.png https://www.flipfloptheclown.com/wp-content/uploads/2026/04/filters.png https://www.flipfloptheclown.com/wp-content/uploads/2026/04/filters2.pngHi madjay69
Thank you for choosing Filter Everything PRO.
Can you please send the credentials to the WP-admin dashboard following this document so we can check it?
Best Regards,
Victor
Hello! I purchased a license to use on a website I’m developing. Unfortunately our original hosting site wasn’t secure enough for what we’ve got in mind so we switched hosts. Our license code should be good for 2 sites: a development site and the final domain site. Is it possible to use my license key for this new building site? Thanks!
Hi angie352
Thank you for choosing Filter Everything PRO.
Yes, you can deactivate it from the previous sites and activate it on the required one. You can activate the license on two sites.
If you need us to reset the license key from all sites, please send your license key via PM: https://codecanyon.net/user/fe_support
Best Regards,
Victor
Hello. I tried enabling AJAX in the plugin but it didn’t work, so I disabled it and saved but now my filters aren’t working properly.
https://summer.theboutiquechalet.com/all-properties/For example, you can see there are 9 properties with a bar. If you click on the “Bar” filter, it changes the number to 2! Some of the other filters like “Boot Room” do nothing when you click on them. This was all working fine this morning!
Any idea what’s gone wrong?
Hi BoutiqueChalet
Thank you for reaching out to our support team.
This is a different website from the previous request.
Can you please send the credentials to the WP-admin dashboard following this document so we can check it?
Best Regards,
Victor
done
We have checked the site, and the issue was that the filter was using “AND” logic: https://prnt.sc/_TJKiMmsFhcB we set it to “OR” and now it is working as it should.
As for AJAX, you can make it work, but you need to find the portfolio JavaScript functions that are applied to the posts in order to reinitialize them after the AJAX is completed.
For instructions, please check this page: https://filtereverything.pro/resources/ajax-instructions-only/#ajax_troubleshooting specifically this part: https://prnt.sc/ATlQ-ZIixVnT
Also, you might want to contact Avada support and ask them what type of functions you can use to reinitialize the required JS code used to display the portfolio with the masonry grid layout.
Best Regards,
Victor
Thanks Victor. However, the logic needs to be AND because people might want to search for a chalet that has a bar AND a pool, for example. I just changed it back to AND and it is working now, which is weird but I guess a result.
I will contact Avada about the JS stuff – thanks.
Yes, then AND makes sense. We thought it was mistakenly chosen as AND, so we switched it back to OR. It might be related to caching plugins, as we have cleared all caches on the site.
Best Regards,
Victor
Hello, I am using Filter Everything Pro with the Divi theme. I placed the following shortcodes manually inside a Divi Code module:
I activated the option “Same as on desktop” because I don’t want to hide the filter behind a button.
Issue: On desktop view, [fe_chips] is displayed correctly (including the reset button). On mobile view, [fe_chips] does not appear.
Best regards, Andreas
Hi Andreas
Thank you for choosing Filter Everything PRO.
Please check this page on shortcodes: https://filtereverything.pro/resources/shortcodes/ It contains information on all the shortcodes and their existing parameters.
For example, with the chips shortcode, you have the following parameters:
[fe_chips id="36" mobile="yes" reset="no"]
The mobile=”yes” parameter ensures the chips are displayed on mobile as well.
Best Regards,
Victor
Hi Victor, it’s working with the mobile=”yes” parameter!
Thank you for your great support!
Best regards, Andreas
Hi Andreas
We are glad to hear that the issue was resolved.
We are also very grateful for your amazing review. We really appreciate it, and it motivates us to make the plugin even better.
Best Regards,
Victor
Hey team I wonder one thing, I have a store now with a lot of attributes, I am wondering if there is a way to automatically add all when I am setting up a new filter? Btw your plugin is by far the best filter plugin out there!
Hi VerdantLife
Thank you for reaching out to our support team.
So far, this type of functionality is only planned for future updates.
At the moment, we have a feature that automatically creates a filter set for each public CPT and adds only a few filters, serving more as a quick example of how the filters work.
Theoretically, if you are familiar with the plugin code, you can check how this automatic filter set creation works and modify it to fit your needs. However, there are limitations, such as how long the server can run the script before stopping it, data limits, and so on. This requires fairly extensive modifications and work on the code to make it function correctly.
Best Regards,
Victor
How can I combine multiple filter buttons in mobile mode into one,
like this example: https://demo.filtereverything.pro/example/by-length-width-height/Only one filter button should appear. Thank you.
Hi a770317
Thank you for choosing Filter Everything PRO.
Can you please send the link to the page with the filters so that we can check how they look in mobile mode in order to provide further information?
Best Regards,
Victor
We have checked the page with the filters, and it looks like you are using multiple filter sets on the same page. This is expected behavior, as each filter set is a separate entity and they do not merge together in mobile mode, they remain separate.
One possible option is to use a custom pop-up on mobile that contains all of the filters within a single container, and set Filters > Settings > General > View for mobile to be the same as on desktop.
We also have on our development list a feature that would allow separate filter sets to be used within a single container, which may be released in a future update.
Can you please provide additional information on why you decided to use multiple filter sets instead of a single filter set containing all of the filters? Perhaps you could add all of the filters to the same filter set, which may resolve the issue.
Best Regards,
Victor
Hi a770317
When you are using a single filter set, you can make the layout horizontal using the following options in the filter set settings: https://prnt.sc/Pvp6jlC_-FJZ
Best Regards,
Victor
We have filter working beautifully but we’re having no luck getting price sorting working. Example URL:
https://progressivetractor.net/new-equipment/?max_price=24955&ordr=priceSelecting either Price sort option does reorder the items but I can’t tell what by, but it’s certainly not ordering by the pricing info.
The products are set in an Elementor Loop grid if that helps at all.
Hi envyinteractive
Thank you for reaching out to our support team.
Can you please send the credentials to the WP-admin dashboard following this document so we can check it?
Best Regards,
Victor
I have sent multiple messages to support through the plug-in itself on filtereverything.pro and also through the “support” on codecanyon and received ZERO support or even a reply to my multiple emails and messages asking for assistance. I bought this app two days ago, and it has been absolutely a nightmare. It’s buggy, confusing, and comes with zero support, even though I bought the plug-in for an entire year. My website person can’t even figure it out and it just looks horrible and makes NO sense.
Hi elisheva6
Thank you for choosing Filter Everything PRO.
We are sorry to hear that.
We have checked the comments section and emails as well, and we haven’t found a single request. The site filtereverything.pro does not have a support chat or support area, as all support is provided via the CodeCanyon comments section. There is a support page that provides links to support based if the PRO or Free version is used: https://filtereverything.pro/support/
Could you please provide information about what exactly the issue is and how we can help?
Best Regards,
Victor
1 – when product query 2 is selected, the filter works on some categories but on others it is displaying the wrong sizes. For example, on the baby onesies page it is displaying adult clothing sizes: https://colormeisrael.com/product-category/clothing/baby/onesies/ – there are many more where it is showing the wrong sizes. Yet on some categories it shows the right sizes such as here: https://colormeisrael.com/product-category/clothing/women/shirts/ 2 – so then if we try to select product query 1, it shows the right sizes but then the filter doesn’t filter at all. We have tried disabling AJAX, but it simply doesn’t filter the products. 3 – I have also created a filter for a non-category page and targeted the location to this page, but the filter is not displaying at all: https://colormeisrael.com/reverse-dye/
Please let me know if you can help with this issue or if you need access to the site to take a closer look.
Hi elisheva6
Thank you for the description of the issue. Yes, we can most likely help resolve it.
Can you please send the credentials to the WP-admin dashboard following this document so we can check it?
Best Regards,
Victor
Hi elisheva6
We have checked the site and made it work on all of the following pages:
https://colormeisrael.com/product-category/clothing/baby/onesies/https://colormeisrael.com/product-category/clothing/women/shirts/
https://colormeisrael.com/reverse-dye/
Category pages
Your site uses a unique query on each category page. If you apply the filter set directly on the required category page and choose the second query, everything works as expected. When you place one filter set across all category pages, it assumes the same main query should be used everywhere. Since that is not the case, this is why you see incorrect filters on different category pages.
Single page
This is working as well. We noticed that there are two renderings on the page. Before the page is displayed, it is pre-rendered with the filter set visible, which is why nothing appears initially. We simply added one more filter set to the same page with an empty filter, and now everything works as expected.
It can be a bit confusing at first, and we are working to improve it with every update, including reworking some core plugin features to provide a better UI/UX. Once this part is set up, everything else should work smoothly. If you need help configuring AJAX, please let us know and we can set up an example on the required page.
Best Regards,
Victor
Hello, I left a message earlier.
I have deactivated the pug in for now,
We are getting ’ filter’ appear on every webpage
I only had filters set to one specific page, is this to with the – looking at the HTML its somthing to do with the
“filters-open-widget” – please help before my web team kill me
Hi toriisaac
Can you please send the credentials to the WP-admin dashboard following this document so we can check it?
Also, please attach the exact link to the page where you want the filters to work, so we can configure it on that page.
Best Regards,
Victor
Hello,
Im not sure what I have done but
“Filters’ is appearing at the top of every web page?
https://www.manorandashburyresorts.co.uk I only have filters set to one specific page.Any ideas how I can remove this as quickly as possible
Thanks
Hi toriisaac
Thank you for reaching out to our support team.
You need to go to Filters > Settings > Experimental and turn on the “Hide opening widget buttons” option, then click the “Save Changes” button: https://prnt.sc/fkR_CVCxhRaB
After that, if you need to display the mobile filter button, simply use the shortcode [fe_open_button]. For example, if the filter is in the sidebar, just add the shortcode in the same sidebar or anywhere on the required page.
Best Regards,
Victor
Hi,
I’m reporting a fatal error related to the use of is_plugin_active() in your plugin.
Issue
File: /wp-content/plugins/filter-everything/src/wpc-third-party.php (around line 794)
Function: flrt_is_elementor_active()
The function calls is_plugin_active() without ensuring that the required file is loaded. This function is defined in:
wp-admin/includes/plugin.php
On the frontend, this file is not loaded by default, which results in a fatal error:
Uncaught Error: Call to undefined function is_plugin_active()
Because this happens during plugin load, it breaks the entire site, including wp-admin.
Suggested fix
Add a guard before using the function:
if ( ! function_exists( ‘is_plugin_active’ ) ) { require_once ABSPATH . ‘wp-admin/includes/plugin.php’; } Better alternative
Instead of using is_plugin_active(), a safer and more WordPress-friendly approach would be:
class_exists( ’\Elementor\Plugin’ )
or:
did_action( ‘elementor/loaded’ )
These methods work reliably on both frontend and backend without requiring additional includes.
Environment Plugin version: [19.2] Elementor: Active
Let me know if you need more details or a full stack trace.
Thanks for your work on the plugin.
Hi mikepieete
Thank you for reaching out to our support team.
Thank you for reporting the bug. This issue has already been fixed and will be included in the 1.9.2.1 update. The update should be released soon, either this week or next week, along with other fixes.
Best Regards,
Victor
Hello. I recently added your Filter Everything Pro plugin to my website using the Avada theme. There is a problem on mobile that makes the portfolio column go really thin: https://theboutiquechalet.com/all-properties/
I contacted Avada support and they said it was a conflict with your plugin. They added the following custom CSS that fixed the problem:
.wpc_show_open_close_button .fusion-row { margin: 0 !important; }
However, there was an unfortunate knock on effect (that I only just noticed) whereby elements of my pages were simply not appearing.
Do you have any idea how I can fix this?
Hi BoutiqueChalet
Thank you for reaching out to our support team.
We have checked the page, and this is most likely a stacking issue caused by CSS added via the page builder and the theme’s styles. This is not related to the plugin itself.
However, can you please send the credentials to the WP-admin dashboard following this document so we can check it?
Best Regards,
Victor
Hello Victor. I have DM’d the login credentials. Thank you.
We have checked the site, and yes, this is fully related to the theme and page builder CSS styles. Even though this is outside the scope of the support policy, we looked into it more deeply and added a simple fix that appears to be working without any issues.
We added it in Filters > Settings > Experimental > Custom CSS. Here is the CSS fix:
#main > .fusion-row:first-of-type {
width: 100%;
}
We are not sure why Avada support didn’t fix it this way, since it is related to their own page builder and theme. However, it should now work. Also, we recommend checking the pages on your site to ensure this fix hasn’t introduced any changes to existing pages.
Best Regards,
Victor
Thanks for your help. Much appreciated.
I’d like to share what finally helped us mitigate the severe crawling issue on filtered URLs generated by Filter Everything, in case it may help others facing the same problem.
In our case, the real turning point was installing Known Agents: https://knownagents.com/That tool gave us much better visibility into which crawlers were hitting the site, and more importantly, which ones were aggressively targeting the filtered archive pages.
Once we had that information, we were able to take action in two ways:
1. Disallow specific crawlers in robots.txt 2. Block specific crawlers, or block their access only to the filtered pages, via .htaccess rules
This made a very significant difference for us. After identifying the most aggressive bots and limiting their access, we were able to reduce CPU overload dramatically.
So, for anyone struggling with heavy crawling on filter-generated URLs, my suggestion is:
- first, install a monitoring tool such as Known Agents to understand who is actually crawling those pages - then decide whether to block some crawlers entirely or only prevent them from accessing the problematic filtered URLs
In our experience, this approach was much more effective than trying to solve the issue blindly.
I hope this can help someone dealing with the same situation.
Hi marxsvjetlana64
Thank you very much for sharing this information.
This is indeed very helpful and can assist others facing a similar issue.
Best Regards,
Victor
I am using Filter Everything Pro with the Avada theme. I have a Custom Post Type (CPT UI) for “Activities” displayed using the Avada Post Card element.
Custom Query Support: Does the plugin support filtering the Avada “Post Card” element specifically?
ACF Integration: Can I filter these cards using ACF Select/Checkbox fields (e.g., filtering for “Outdoor” activities)?
Query ID: Is there a specific CSS ID or Hook I need to apply to the Avada Post Card element so the Filter Set can target and refresh its results via AJAX?
Currently, the filters appear on the page but do not trigger any updates in the Post Card grid.
Hi toriisaac
Thank you for choosing Filter Everything PRO.
1) Yes, the plugin works with the Post Card element, as we tested it ourselves not too long ago.
2) Yes, you can use those ACF custom field types. However, before using them, please check this page first: https://filtereverything.pro/resources/acf-and-fe/
3) No, nothing is required in terms of the query ID. All you need to do is add a class/ID to the container that holds your posts, and then use that class or ID in the filter set settings. However, before enabling AJAX, make sure you turn it off and test whether filtering works correctly without it. Only then you can enable AJAX and try to configure it. This page may also be helpful for configuring AJAX filtering: https://filtereverything.pro/resources/ajax-instructions-only/
If none of the above helps, please send the credentials to the WP-admin dashboard following this document so we can check it.
Best Regards,
Victor
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