9015 comments found.
Hello! I purchased a license to use on a website I’m developing. Unfortunately our original hosting site wasn’t secure enough for what we’ve got in mind so we switched hosts. Our license code should be good for 2 sites: a development site and the final domain site. Is it possible to use my license key for this new building site? Thanks!
Hi angie352
Thank you for choosing Filter Everything PRO.
Yes, you can deactivate it from the previous sites and activate it on the required one. You can activate the license on two sites.
If you need us to reset the license key from all sites, please send your license key via PM: https://codecanyon.net/user/fe_support
Best Regards,
Victor
Hello. I tried enabling AJAX in the plugin but it didn’t work, so I disabled it and saved but now my filters aren’t working properly.
https://summer.theboutiquechalet.com/all-properties/For example, you can see there are 9 properties with a bar. If you click on the “Bar” filter, it changes the number to 2! Some of the other filters like “Boot Room” do nothing when you click on them. This was all working fine this morning!
Any idea what’s gone wrong?
Hi BoutiqueChalet
Thank you for reaching out to our support team.
This is a different website from the previous request.
Can you please send the credentials to the WP-admin dashboard following this document so we can check it?
Best Regards,
Victor
done
We have checked the site, and the issue was that the filter was using “AND” logic: https://prnt.sc/_TJKiMmsFhcB we set it to “OR” and now it is working as it should.
As for AJAX, you can make it work, but you need to find the portfolio JavaScript functions that are applied to the posts in order to reinitialize them after the AJAX is completed.
For instructions, please check this page: https://filtereverything.pro/resources/ajax-instructions-only/#ajax_troubleshooting specifically this part: https://prnt.sc/ATlQ-ZIixVnT
Also, you might want to contact Avada support and ask them what type of functions you can use to reinitialize the required JS code used to display the portfolio with the masonry grid layout.
Best Regards,
Victor
Thanks Victor. However, the logic needs to be AND because people might want to search for a chalet that has a bar AND a pool, for example. I just changed it back to AND and it is working now, which is weird but I guess a result.
I will contact Avada about the JS stuff – thanks.
Yes, then AND makes sense. We thought it was mistakenly chosen as AND, so we switched it back to OR. It might be related to caching plugins, as we have cleared all caches on the site.
Best Regards,
Victor
Hello, I am using Filter Everything Pro with the Divi theme. I placed the following shortcodes manually inside a Divi Code module:
I activated the option “Same as on desktop” because I don’t want to hide the filter behind a button.
Issue: On desktop view, [fe_chips] is displayed correctly (including the reset button). On mobile view, [fe_chips] does not appear.
Best regards, Andreas
Hi Andreas
Thank you for choosing Filter Everything PRO.
Please check this page on shortcodes: https://filtereverything.pro/resources/shortcodes/ It contains information on all the shortcodes and their existing parameters.
For example, with the chips shortcode, you have the following parameters:
[fe_chips id="36" mobile="yes" reset="no"]
The mobile=”yes” parameter ensures the chips are displayed on mobile as well.
Best Regards,
Victor
Hi Victor, it’s working with the mobile=”yes” parameter!
Thank you for your great support!
Best regards, Andreas
Hi Andreas
We are glad to hear that the issue was resolved.
We are also very grateful for your amazing review. We really appreciate it, and it motivates us to make the plugin even better.
Best Regards,
Victor
Hey team I wonder one thing, I have a store now with a lot of attributes, I am wondering if there is a way to automatically add all when I am setting up a new filter? Btw your plugin is by far the best filter plugin out there!
Hi VerdantLife
Thank you for reaching out to our support team.
So far, this type of functionality is only planned for future updates.
At the moment, we have a feature that automatically creates a filter set for each public CPT and adds only a few filters, serving more as a quick example of how the filters work.
Theoretically, if you are familiar with the plugin code, you can check how this automatic filter set creation works and modify it to fit your needs. However, there are limitations, such as how long the server can run the script before stopping it, data limits, and so on. This requires fairly extensive modifications and work on the code to make it function correctly.
Best Regards,
Victor
How can I combine multiple filter buttons in mobile mode into one,
like this example: https://demo.filtereverything.pro/example/by-length-width-height/Only one filter button should appear. Thank you.
Hi a770317
Thank you for choosing Filter Everything PRO.
Can you please send the link to the page with the filters so that we can check how they look in mobile mode in order to provide further information?
Best Regards,
Victor
We have checked the page with the filters, and it looks like you are using multiple filter sets on the same page. This is expected behavior, as each filter set is a separate entity and they do not merge together in mobile mode, they remain separate.
One possible option is to use a custom pop-up on mobile that contains all of the filters within a single container, and set Filters > Settings > General > View for mobile to be the same as on desktop.
We also have on our development list a feature that would allow separate filter sets to be used within a single container, which may be released in a future update.
Can you please provide additional information on why you decided to use multiple filter sets instead of a single filter set containing all of the filters? Perhaps you could add all of the filters to the same filter set, which may resolve the issue.
Best Regards,
Victor
Hi a770317
When you are using a single filter set, you can make the layout horizontal using the following options in the filter set settings: https://prnt.sc/Pvp6jlC_-FJZ
Best Regards,
Victor
We have filter working beautifully but we’re having no luck getting price sorting working. Example URL:
https://progressivetractor.net/new-equipment/?max_price=24955&ordr=priceSelecting either Price sort option does reorder the items but I can’t tell what by, but it’s certainly not ordering by the pricing info.
The products are set in an Elementor Loop grid if that helps at all.
Hi envyinteractive
Thank you for reaching out to our support team.
Can you please send the credentials to the WP-admin dashboard following this document so we can check it?
Best Regards,
Victor
I have sent multiple messages to support through the plug-in itself on filtereverything.pro and also through the “support” on codecanyon and received ZERO support or even a reply to my multiple emails and messages asking for assistance. I bought this app two days ago, and it has been absolutely a nightmare. It’s buggy, confusing, and comes with zero support, even though I bought the plug-in for an entire year. My website person can’t even figure it out and it just looks horrible and makes NO sense.
Hi elisheva6
Thank you for choosing Filter Everything PRO.
We are sorry to hear that.
We have checked the comments section and emails as well, and we haven’t found a single request. The site filtereverything.pro does not have a support chat or support area, as all support is provided via the CodeCanyon comments section. There is a support page that provides links to support based if the PRO or Free version is used: https://filtereverything.pro/support/
Could you please provide information about what exactly the issue is and how we can help?
Best Regards,
Victor
1 – when product query 2 is selected, the filter works on some categories but on others it is displaying the wrong sizes. For example, on the baby onesies page it is displaying adult clothing sizes: https://colormeisrael.com/product-category/clothing/baby/onesies/ – there are many more where it is showing the wrong sizes. Yet on some categories it shows the right sizes such as here: https://colormeisrael.com/product-category/clothing/women/shirts/ 2 – so then if we try to select product query 1, it shows the right sizes but then the filter doesn’t filter at all. We have tried disabling AJAX, but it simply doesn’t filter the products. 3 – I have also created a filter for a non-category page and targeted the location to this page, but the filter is not displaying at all: https://colormeisrael.com/reverse-dye/
Please let me know if you can help with this issue or if you need access to the site to take a closer look.
Hi elisheva6
Thank you for the description of the issue. Yes, we can most likely help resolve it.
Can you please send the credentials to the WP-admin dashboard following this document so we can check it?
Best Regards,
Victor
Hello, I left a message earlier.
I have deactivated the pug in for now,
We are getting ’ filter’ appear on every webpage
I only had filters set to one specific page, is this to with the – looking at the HTML its somthing to do with the
“filters-open-widget” – please help before my web team kill me
Hi toriisaac
Can you please send the credentials to the WP-admin dashboard following this document so we can check it?
Also, please attach the exact link to the page where you want the filters to work, so we can configure it on that page.
Best Regards,
Victor
Hello,
Im not sure what I have done but
“Filters’ is appearing at the top of every web page?
https://www.manorandashburyresorts.co.uk I only have filters set to one specific page.Any ideas how I can remove this as quickly as possible
Thanks
Hi toriisaac
Thank you for reaching out to our support team.
You need to go to Filters > Settings > Experimental and turn on the “Hide opening widget buttons” option, then click the “Save Changes” button: https://prnt.sc/fkR_CVCxhRaB
After that, if you need to display the mobile filter button, simply use the shortcode [fe_open_button]. For example, if the filter is in the sidebar, just add the shortcode in the same sidebar or anywhere on the required page.
Best Regards,
Victor
Hi,
I’m reporting a fatal error related to the use of is_plugin_active() in your plugin.
Issue
File: /wp-content/plugins/filter-everything/src/wpc-third-party.php (around line 794)
Function: flrt_is_elementor_active()
The function calls is_plugin_active() without ensuring that the required file is loaded. This function is defined in:
wp-admin/includes/plugin.php
On the frontend, this file is not loaded by default, which results in a fatal error:
Uncaught Error: Call to undefined function is_plugin_active()
Because this happens during plugin load, it breaks the entire site, including wp-admin.
Suggested fix
Add a guard before using the function:
if ( ! function_exists( ‘is_plugin_active’ ) ) { require_once ABSPATH . ‘wp-admin/includes/plugin.php’; } Better alternative
Instead of using is_plugin_active(), a safer and more WordPress-friendly approach would be:
class_exists( ’\Elementor\Plugin’ )
or:
did_action( ‘elementor/loaded’ )
These methods work reliably on both frontend and backend without requiring additional includes.
Environment Plugin version: [19.2] Elementor: Active
Let me know if you need more details or a full stack trace.
Thanks for your work on the plugin.
Hi mikepieete
Thank you for reaching out to our support team.
Thank you for reporting the bug. This issue has already been fixed and will be included in the 1.9.2.1 update. The update should be released soon, either this week or next week, along with other fixes.
Best Regards,
Victor
Hello. I recently added your Filter Everything Pro plugin to my website using the Avada theme. There is a problem on mobile that makes the portfolio column go really thin: https://theboutiquechalet.com/all-properties/
I contacted Avada support and they said it was a conflict with your plugin. They added the following custom CSS that fixed the problem:
.wpc_show_open_close_button .fusion-row { margin: 0 !important; }
However, there was an unfortunate knock on effect (that I only just noticed) whereby elements of my pages were simply not appearing.
Do you have any idea how I can fix this?
Hi BoutiqueChalet
Thank you for reaching out to our support team.
We have checked the page, and this is most likely a stacking issue caused by CSS added via the page builder and the theme’s styles. This is not related to the plugin itself.
However, can you please send the credentials to the WP-admin dashboard following this document so we can check it?
Best Regards,
Victor
Hello Victor. I have DM’d the login credentials. Thank you.
We have checked the site, and yes, this is fully related to the theme and page builder CSS styles. Even though this is outside the scope of the support policy, we looked into it more deeply and added a simple fix that appears to be working without any issues.
We added it in Filters > Settings > Experimental > Custom CSS. Here is the CSS fix:
#main > .fusion-row:first-of-type {
width: 100%;
}
We are not sure why Avada support didn’t fix it this way, since it is related to their own page builder and theme. However, it should now work. Also, we recommend checking the pages on your site to ensure this fix hasn’t introduced any changes to existing pages.
Best Regards,
Victor
Thanks for your help. Much appreciated.
I’d like to share what finally helped us mitigate the severe crawling issue on filtered URLs generated by Filter Everything, in case it may help others facing the same problem.
In our case, the real turning point was installing Known Agents: https://knownagents.com/That tool gave us much better visibility into which crawlers were hitting the site, and more importantly, which ones were aggressively targeting the filtered archive pages.
Once we had that information, we were able to take action in two ways:
1. Disallow specific crawlers in robots.txt 2. Block specific crawlers, or block their access only to the filtered pages, via .htaccess rules
This made a very significant difference for us. After identifying the most aggressive bots and limiting their access, we were able to reduce CPU overload dramatically.
So, for anyone struggling with heavy crawling on filter-generated URLs, my suggestion is:
- first, install a monitoring tool such as Known Agents to understand who is actually crawling those pages - then decide whether to block some crawlers entirely or only prevent them from accessing the problematic filtered URLs
In our experience, this approach was much more effective than trying to solve the issue blindly.
I hope this can help someone dealing with the same situation.
Hi marxsvjetlana64
Thank you very much for sharing this information.
This is indeed very helpful and can assist others facing a similar issue.
Best Regards,
Victor
I am using Filter Everything Pro with the Avada theme. I have a Custom Post Type (CPT UI) for “Activities” displayed using the Avada Post Card element.
Custom Query Support: Does the plugin support filtering the Avada “Post Card” element specifically?
ACF Integration: Can I filter these cards using ACF Select/Checkbox fields (e.g., filtering for “Outdoor” activities)?
Query ID: Is there a specific CSS ID or Hook I need to apply to the Avada Post Card element so the Filter Set can target and refresh its results via AJAX?
Currently, the filters appear on the page but do not trigger any updates in the Post Card grid.
Hi toriisaac
Thank you for choosing Filter Everything PRO.
1) Yes, the plugin works with the Post Card element, as we tested it ourselves not too long ago.
2) Yes, you can use those ACF custom field types. However, before using them, please check this page first: https://filtereverything.pro/resources/acf-and-fe/
3) No, nothing is required in terms of the query ID. All you need to do is add a class/ID to the container that holds your posts, and then use that class or ID in the filter set settings. However, before enabling AJAX, make sure you turn it off and test whether filtering works correctly without it. Only then you can enable AJAX and try to configure it. This page may also be helpful for configuring AJAX filtering: https://filtereverything.pro/resources/ajax-instructions-only/
If none of the above helps, please send the credentials to the WP-admin dashboard following this document so we can check it.
Best Regards,
Victor
Hi, I am using the Filter Everything Pro plugin on my website to filter custom post types (educational information cards), not products. I do not have WooCommerce installed or activated.
When I try to create or generate a SEO Rule, I get a critical error: Uncaught Error: Call to undefined function FilterEverything\Filter\Pro\wc_get_page_id() in …/pro/Xml/XmlPrepare.php:785
It seems the plugin is trying to call WooCommerce-specific functions during the XML/SEO preparation process without checking if WooCommerce is active.
Could you please update the XmlPrepare.php file to include a check like if ( function_exists( ‘wc_get_page_id’ ) ) before calling WooCommerce functions?
Hi svellinika
Thank you for reaching out to our support team.
Can you please send the credentials to the WP-admin dashboard following this document so we can check it?
Also, please provide step by step instructions on how we can recreate the error you mentioned so we can test it, as we haven’t encountered that type of error before.
Best Regards,
Victor
I already sent it
Thank you for the credentials. Could you please modify the account permissions? We’re currently unable to see the filters, plugins, theme, or other sections in the WordPress admin dashboard, it only shows a few items, such as Posts.
Best Regards,
Victor
Ok, Admin
Thank you, we have added the fix in the plugin itself. This fix has already been created and will be released in the 1.9.2.1 update soon.
As for the SEO rules themselves, we could not test them on the site, as none of the pages displayed any posts, including the phrases page. But the fatal error is fixed now, and you are now able to create SEO rules.
Best Regards,
Victor
Thank you for the fix! I can confirm that the Fatal Error is gone and I can now create SEO rules.
Regarding the posts: you were likely checking the Ukrainian version of the site, which is currently empty as I’m still developing it. All test posts are currently published in the Russian version only: https://elli-nika.com/ru/phrases/
I have tested the SEO rules in the Russian version, and here is what I found:
SEO Title & Description: These are working correctly now.
H1 Title: This is not being replaced. The page still displays filter term name instead of the custom H1 I set in the SEO Rule.
If you are facing an issue where the H1 is not changing on the page, please check this page: https://filtereverything.pro/resources/all-about-seo/
There is an “SEO Troubleshooting” section. What you need to do is use the code snippet from the page, added to your site and replace “your_theme_h1_hook” in the code with your theme’s hook for the H1 text.
Best Regards,
Victor
Greetings, it seems as though this plugin does not work with bricks builder. I would like to refund this ASAP if possible.
Hi taylorm61
Thank you for choosing Filter Everything PRO.
We are sorry to hear that.
As far as we know and have tested, it does work with Bricks Builder, at least it did when we tested it about a month ago. This may be due to a misconfiguration of the filters. We could take a look and help make it work on your site.
Can you please send the credentials to the WP-admin dashboard following this document so we can check it?
Also, please attach the link ot the exacat page where you want the filters to work.
In general, a refund is possible by submitting a form through the account where the plugin was purchased and then waiting for a response. Please note that the support team does not handle refunds. Additionally, we have no control over the refund team and cannot speed up or influence the process in any way.
Best Regards,
Victor
Hi, I had designed a structure of filter sets which was working perfectly in a dev environment but not the page is live and it has stopped working. The page shows this: “There are no filters in the Filter Set yet. Please add them to the Filter Set related to this page.” I can’t understand why. I have this license 0d063445-f69e-44f1-b9a4-f3ab51f0a714 and Wordpress says it is invalid. This is the page: https://mcrit.com/projects/
Hi adm529
Thank you for reaching out to our support team.
Did the site migrate from the testing/staging environment to the live domain, and did the issue with the filters only appear after that? In many cases, this can be caused by corrupted filter data during migration to a new domain, or by filters containing old URLs and other data from the previous site in the databse.
In such situations, it is often best to completely remove the filters from the site so that all related data is deleted from the database, then install a clean version on the live site and create a new filter set from scratch.
However, before that, can you please send the credentials to the WP-admin dashboard following this document so we can check it?
To get the license key, please follow the next steps:
1) Use incognito mode in your browser! (this is very important step)
2) Then simply head to Filters -> Settings -> License and click the “Get your License Key” button.
3) It will take you to a new page where you have to log in with your Envato credentials (with an account where you have purchased the plugin) and obtain your License key.
Please note that incognito mode is very important during this process to ensure everything works correctly.
Best Regards,
Victor
Thanks, Victor. I have sent the credentials according to the document.
Unfortunately, we haven’t received any credentials yet. Could you please send them via PM here: https://codecanyon.net/user/fe_support
Best Regards,
Victor
Update on this: we have managed to get the password via the password reset, so you don’t need to send it anymore via PM, as we now have access to the site.
Best Regards,
Victor
We have checked the site and simply deleted the previous filter sets, then created a new one for the portfolio and added filters based on its related taxonomies. Everything is now appearing and filtering correctly on that page: https://mcrit.com/projects/prtf_tag-rail/?srch=air
The reason you didn’t see any filters is that the taxonomies used in the previous filter set no longer exist. That’s why the page appeared empty and showed a message about placing the filter set on the page.
Best Regards,
Victor
I am a licensed user of Filtereveything Pro. I have a staging (private) and production site on Bluehost. Can I use my single license for both sites? Thanks
Hi jnic52
Thank you for choosing Filter Everything PRO.
The regular license can be activated on two sites, usually staging and production site, but you can apply it to any two sites.
If you have already activated it on two sites and are experiencing any issues with deactivating it from one of the sites, please let us know.
Best Regards,
Victor
Hi, why You dont reply in support tickets?
Hi Pudis
Thank you for reaching out to our support team.
Can you please provide information on which exact request did not receive a response?
As far as we can tell, the latest one related to the license information was answered in this comment thread: https://codecanyon.net/comments/31980785 and here is the response as a screenshot: https://prnt.sc/MmuwEfaF7dUe
If this is not the one you are referring to, please let us know exactly what you need help with so we can check it.
Best Regards,
Victor
Its confusing now. We bought license on themeforest and it was attached to our account, now we cannot use the license because its switching us to codecanyon… How to fix this issue? We already have You license and i see its now visible to everyone…
When you purchase the plugin, you receive an Envato purchase receipt that contains the purchase code. This purchase code is not a license key.
To get the license key, please follow the next steps:
1) Use incognito mode in your browser! (this is very important step)
2) Then simply head to Filters -> Settings -> License and click the “Get your License Key” button.
3) It will take you to a new page where you have to log in with your Envato credentials (with an account where you have purchased the plugin) and obtain your License key.
Please note that incognito mode is very important during this process to ensure everything works correctly. Let us know if it helped you receive the license key.
Best Regards,
Victor
Thank You, its worked with incognito mode 
Thank you for the confirmation. We are glad to hear that the issue has been resolved.
Best Regards,
Victor
My filter is only partially working; it works perfectly with some attributes, but with others it gives a 500 error. I’ve tried changing the URLs of the attributes that are causing the error (and regenerating permalinks and clearing the cache), but the error persists. I’m not using ACF; these are WooCommerce attributes.
Hi ariseweb
Thank you for choosing Filter Everything PRO.
You can check the attribute slugs and modify them to something unique, then verify if everything is working correctly. After modifying the attributes, make sure to go to the filter set and click the Update button.
Additionally, you can try to fully delete the plugin from the WP Admin dashboard, then install a fresh version and create a new filter set with the required filters using only unique filter prefixes.
Please note that if you export and then import broken filters, the same issue may occur, as the exported data is saved in its current broken state.
If you would like us to check the issue directly on your site using your credentials, please extend your support period, as this type of support is only available to users with an active support.
Best Regards,
Victor
Hi Filter Everything Pro Support Team,
We’re trying to implement a “Product Visibility” filter that is auto applied based on a user’s membership level.
We’ve run into a few issues:
When the filter is applied programmatically, it still generates a visible filter “pill” in the UI. If a user clicks “Reset All,” it also clears this programmatically applied filter. There doesn’t seem to be a way to exclude a filter from the UI while still keeping it active in the query logic.
Is there a recommended or supported way to achieve this with Filter Everything Pro?
Alternatively, is there a best practice for handling conditional product visibility (based on membership or user role) without exposing that logic in the frontend filters?
Thanks in advance for your guidance!
Hi thevisualpharmacy
Thank you for reaching out to our support team.
Such functionality can probably only be handled by redirection rules on the server level, or by modifying the logic for the required filter and the view it uses via template overrides. Please check this page about template overrides: https://filtereverything.pro/resources/templates-overriding/
However, you would also need to modify the chips and the reset functionality. In general, this is quite a complex task, and ensuring everything works as required may be challenging.
Another possible approach is to use a WP_Query that already displays only the required products. For example, users could see the product pages based on their membership level. You could create separate pages for each level (e.g., 3 levels = 3 separate pages), each displaying only the products relevant to that level. Then, add a separate filter set for each page. This way, members will only see the appropriate page with the products based on their level, and the filters would work without any issues. And you do not need to apply a product visibility filter, because the page displays only the required products.
Best Regards,
Victor
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