8952 comments found.
Subject: Duplicate buttons in the filter on desktop
Hello, Sir
I’ve noticed that the “Search” and “Reset” buttons appear three times in the filter when using a desktop. Could you please help me fix this duplication?
Thank you in advance for your help.
Best regards, Siham BARREAU
Hi Siham BARREAU
Thank you for choosing Filter Everything PRO.
That is something new. Can you please send the credentials to the wp-admin dashboard following this document so we can check it?
Also, please provide the link to the exact page where the 3 buttons appear.
Best Regards,
Victor
I am getting the error “Error: Set was not saved.” when trying to save my filter set updated settings. The set is working fine but I am not able to make any changes to it. I did search the comments and I see many others with this issue but the resolution seems to vary.
Hi lara309
Thank you for choosing Filter Everything PRO.
Yes, there can be quite different patterns and solutions in each case. Can you please send the credentials to the wp-admin dashboard following this document so we can check it?
Best Regards,
Victor
Hello! I have sent the credentials via PM.
We have checked the filter set and found a broken filter: https://prnt.sc/0G80Xx8biRV_ This attribute was most likely created in Products > Attributes and then deleted from the attributes, which is why the filter set cannot be saved.
Additionally, we checked your products and noticed an author attribute on your product. However, instead of using global attributes created in Products > Attributes, custom attributes are being used: https://prnt.sc/T1SZxnSA1-kp These custom attributes cannot be used for filtering, and we are not sure if any filtering plugin is using them for filtering.
To save a filter set, you can delete the broken filter from the filter set. And convert custom attributes into the global ones in order to create filters from those attributes.
Best Regards,
Victor
Thank you so much for the quick support response! Deleting the broken filter resolved the “Set was not saved” error upon saving, but it still is not saving my changed settings. Is there another common culprit for this?
After clicking the “Update” button I see the loading icon for a few moments, but then there is no confirmation of saved changes and if I revisit the page my changes are gone.
Thank you again! -L
Hi L
It looks like turning off the Query Monitor plugin helped save the filter set: https://prnt.sc/2M4fPbvX0Ux4
We are not sure why, and whether this is a staging or production site, but the site is running very slowly and oddly redirects to the 404 page when plugins are turned off, which is quite unusual behavior. This may be related to the latest PHP version or certain site settings. We recommend checking this and lowering the PHP version to 8.2 or 8.3 at most, as several of your plugins are showing errors.
Also, we tested the functionality on the shop page, and everything is filtering correctly.
Best Regards,
Victor
Thanks very much for the support!
Hello, I have purchased license, wanted to setup simple product filters following your tutorial on youtube, but I have come across 2 issues.
1. Search field does not search when I type in Samsung. But it searches for other names like Naitec.
2. Filters on mobile when I choose appear as popup – does not appear at all, even when compatibility mode is activated.
https://www.madaja.sk/obchod/Thanks in advance Viktor
And now I have come across new issue : I have styled my filter. I Have put a new container above the filter with some text field. Now when I want to filter, it shows the text instead of products..
Ok regarding to my 3rd issue I noticed it appears only if I check Try to use AJAX option. without it the filtering options work normally. I would like to use AJAX option. And both 1 and 2 issues still remains
Issue 2 sorterd : I needed to manually insert shortcode [fe_open_button] to display the button
Hi viktormadaj
1) It does the searching correctly, as it is looking for the word “Samsung” in the description and title of the product. Each of your products contains the word “Samsung” in the description. Please check this page regardless of the search filter capabilities and its ability to be modified to better fit your case: https://filtereverything.pro/resources/search-filter-add-remove-restrict/
3) If the products use some type of JS functionality to load them with animation, lazy load, etc., and this JS is not AJAX-compatible by default, it will simply not initialize after AJAX filtering, causing the results to appear as they would without that JS code. Please check this page for instructions on how these issues can be fixed: https://filtereverything.pro/resources/ajax-instructions-only/#ajax_related_problems
Best Regards,
Victor
Hi Victor, thank you for answer. Issue one also sorted.
No I have come across one more problem. On my shop page ( https://www.madaja.sk/obchod/ ), the filtering works ok.
But as I choose a product category f.e. ( https://www.madaja.sk/product-category/klimatizacie-a/ ), I get following message instead of filter:
No one Filter Set is related to this page. You can configure it in the Filter Set -> “Where to filter?” field.
But I have filter set correctly since it is working on Shop page. I am using elementor, and I have created template for all product archives and shop page, that contains the Filter Everything widget.
Many thanks for help
We need access to the site to investigate this issue, as we do not know how the filter set is configured, how it is displayed on the category page, or what type of category page it is.
Can you please send the credentials to the wp-admin dashboard following this document so we can check it?
Best Regards,
Victor
Thank you credentials sent
We created a separate filter set named “FE Support Category Page Filter” and placed the filter on this exact category page: https://www.madaja.sk/product-category/klimatizacie-a/
In general, you can place it on any category page instead of a specific page if the archive pages use the same main query to display products.
Best Regards,
Victor
Thank you very much. Can you please navigate me, how did you add the filter only to the specific category page? I tought you have done it through the Theme builder, but that does not seems like the case.
Many thanks in advance Viktor
Ah nevermind I just realized. Thank you!
Just to note for any other clients who might face the issue: basically, in the “Where to filter” section, we choose where this filter set will be applied and selected the product categories along with the required category page.
Best Regards,
Victor
I used the plugin on a staging site. I have now moved that site from staging to production and cannot activate the plugin. Can I get the license reset so I can use it with the production site?
Hi itsupport375
It depends on the type of error you’re getting, but you can send your license key via PM to https://codecanyon.net/user/fe_support so we can deactivate it across all sites.
Best Regards,
Victor
Is it possible to do a custom order? I want the attributes to display in a certain order. Currently I have that order set in the attribute section but the plugin isn’t listening to that order. I think it is defaulting to the creation date. Any help to get it to sort by a custom order defined in the attributes section?
Hi czechs4
If you are using the PRO version of the plugin, please submit your request from the account where the plugin was purchased and has an active support time.
Best Regards,
Victor
Sorted it out. There is a more options button per window that allowed me to set order by menu.
Hi czechs4
We are glad to hear that the issue was resolved. You did an amazing job!
Best Regards,
Victor
why is the following listing not filtered?
<?php if ( $q->have_posts() ) : ?>
<?php while ( $q->have_posts() ) : $q->the_post(); $product = wc_get_product( get_the_ID() ); if ( ! $product ) continue; $product_id = $product->get_id(); $name = $product->get_name(); $link = get_permalink( $product_id );Hi woodos
Unfortunately, we do not debug custom codes.
If you are using the PRO version of the plugin, please submit a request from the account where the plugin was purchased and has active support time.
However, please note that there is no support for custom code or custom themes. Debugging custom code or custom themes does not fall under our support policies.
If the issue is related to a premium theme or plugin, we can check it directly on the site. However, as mentioned, this requires an active support time in order for us to check it on the site.
Best Regards,
Victor
Hi
I am trying to add Sort Filter but not able to add it. I tried adding the widget but unfortunately couldn’t find the widget option as we are using Avada theme, so tried Layout option as well but no success.
https://ibb.co/ZRkNKDVhI want to create exactly the shared image has.
Could you please help me out for the same.
Refereed Document: https://filtereverything.pro/resources/sorting-widget/
Thank you
Hi ACCSCIENT
You can check the recommendations in this comment thread: https://codecanyon.net/comments/31635985
Please note that generally, there is no support for accounts whose support period has expired following the support policy.
If you have any further requests, we can help you once we have addressed all requests from accounts with valid support periods. Please note that this process may take some time, possibly days or weeks.
If you want to receive it faster, please extend the support period. We will prioritize processing the request for supported accounts.
Best Regards,
Victor
Hi,
I created a hierarchy view with CPT UI, but only fields like title and H1 change when selecting the parent. When selecting children, it reverts back to the category title.
To explain with an example: https://prnt.sc/i-2fijX1-itZ Volkswagen is the parent, Golf is the child. When I select Volkswagen from the category, “Volkswagen + Category Name” works fine, but when I also select Golf, it doesn’t become “Volkswagen + Golf + Category Name.” It only appears as “Category Name.”
I can only get one slug through CPT, and I think this is the reason for the trigger. I’ve tried many things but haven’t been successful. Before this, I got successful results with the brand taxonomy + attribute combination, but this time there was no hierarchy, and irrelevant models could appear in every brand. In short, I need your help.
Hi eraysimsek
This is absolutely expected behavior. You can create an SEO rule only for one term in a filter. You cannot create an SEO rule for multiple chosen filter terms in the same filter.
For example, for a filter Color: Blue + Red, this will not work for SEO rules. If you have two separate filters, like Color and Size, and the chosen filter terms are Blue + XXL, this will work because they belong to separate filters. But if you choose Blue + Red + XXL, it will not work because the Color filter already has two chosen terms.
This behavior was designed according to SEO best practices. In other cases, links with filters like red-or-green-or-blue-… could be considered spammy and potentially lower your site’s SEO rankings.
You need to separate those things into different entities, such as product attributes or taxonomies: one for Brand and a second one for Model. Both can be dropdowns so that only one term can be selected in each filter.
1) In the Brand filter, display general brands like Apple, Samsung, etc.
2) In the Model filter, display specific models only, such as 12, 24 Pro, S6, etc.
In the filter set settings, you have to choose to always hide empty filter terms. This way, when you select Apple, only products with the Apple brand will be displayed, and the Model filter will show only the models available for those Apple products (the rest of the terms will be hidden).
You can then create an SEO rule by selecting a combination of Any Brand + Any Model.
Best Regards,
Victor
I understand the rule and behavior you mentioned. I have the following issue:
A product is compatible with many brands, and each brand has its own models. When I select a brand filter, all the attributes (models) contained within the product appear in the filter, which causes confusion for the user. To solve this problem, I tried creating parent and child groups with custom post types. It was going well at first, but it didn’t work out because there was no detail to trigger for the children.
Brand taxonomies and model attributes are unrelated lists. Even if there is no hierarchy, do you have any suggestions on how I can list only the models belonging to a selected brand? As I mentioned above, the problem starts here because a product is compatible with many brands and models. I thought about entering a separate product for each brand and model, but the product’s stock code is fixed.
Can you please provide an example of how exactly this product is set up with multiple brands and models on the same product? If you’re using variations, then you need to enable “Use for variations” in the Model attribute under the More options section in the filter set when editing the filter.
Best Regards,
Victor
Brands are added as brand taxonomy by default. Models are added as attributes. An auto part product is compatible with 8 models from 4 different brands. Therefore, when I select only the Audi filter from the brand filter, the model filter lists models from other brands such as Golf and Passat in addition to the A4 and A5 models.
Ah, okay, now the issue is clearer. Yes, that behavior makes sense. You need both attributes on your products and create variations from those products, like Brand + Model.
This way, by sorting through those variations, you can set an exact filter using the Brand filter term and the Model filter term, and it will display the parent product that has that variation. If the product doesn’t have that variation, it won’t be displayed. So, when you choose only the brand BMW, it will display all model filter terms that are available for BMW variations, like BMW + 12, BMW + 14, etc.
Alternatively, you can create simple products without variations where each product has only the exact brand and exact model. Placing multiple brands or models together in a single product won’t allow proper separation in the filters.
Best Regards,
Victor
Hello, I have PRO version od your filtering plugin, but the reason why I bought PRO version is numeric range to filter sizen of my products. But this feature is still not available (Widget visible) even I bought pro version
I really need that, can you help me please. Thank you. John
Hi John
Thank you for choosing Filter Everything PRO.
Can you please provide a bit more detailed information on what exactly you are looking for?
If you are trying to create a range slider from a custom field (numeric), you need to create a filter from a custom field numeric. If it’s from an attribute or a taxonomy, you should create a filter from taxonomy numeric and select the required taxonomy.
If you have any difficulties creating any of them, can you please send the credentials to the wp-admin dashboard following this document so we can create an example for you?
Best Regards,
Victor
Hi,
This is the therapist page, on arrival all therapists are listed, and the fees correctly lists which therapists are available at which segment
https://prnt.sc/XUMVQXMvArldOnce, the fees filter is applied, all the therapists disappear, even though there are results for each. The links below will show this, example image is for when up to £50 is selected
https://prnt.sc/hiBPl1eQNYqZ Once the filter is reset, the therapists all reappear. https://prnt.sc/0tHSWIibY4P9This issue also exists when the fee filter is combined with any other category of filter. For ex if I select to see a therapist between 6 & 10pm, I get this (image 4)
https://prnt.sc/zYTfUWsnSRO4but once I also apply a fee filter, the results disappear.
Thanks, AkinL
Hi Akin
Please provide the link to the exact page with this issue so we can check it.
Best Regards,
Victor
Not ideal putting my clients website in the chat for all when only you need to see it.
All data that you do not want to share publicly you can share via PM here: https://codecanyon.net/user/fe_support
Regarding the issue itself, you are using custom fields for filters, which most likely contain mixed data in the database. Please check this page about typical ACF custom field mistakes: https://filtereverything.pro/resources/acf-and-fe/#important
If it will not help to fix the issue, you can send the credentials to the wp-admin dashboard following this document so we can check it.
Not publicly, everything should be sent via PM.
Best Regards,
Victor
Hi, I am trying to style the filters as they are much too fat and taking up space, with the client not happy and wants something more streamlined.
Could you perhaps point me to good documentaton or a guide on styling filter everything better?
Also, as a 2nd option, would horisontal filters (running at the top of my site) be able to give a better look? I have seen they are possible, but where is the setting for horisontal filters. or do I do it in shortcode?
Thank you very much.
Regards, Tarquin
Hi Tarquin
1) There is no documentation on that, as all custom styles can be applied in the same general manner. You can add them under Filters > Settings > Experimental > Custom CSS.
Also, you can check general information on how to find the required classes of any element on the page here: https://wordpress.org/support/topic/colour-change-to-filter-title/.
There’s nothing unique about styling our plugin, the same approach applies.
2) There are also upgraded styles for checkboxes, dropdowns, etc., which can be enabled under Filters > Settings > Experimental: https://prnt.sc/mqP3n1o0mNiv
The horizontal layout can be enabled from the widget settings or shortcode parameters:
1_ Filters widget: https://filtereverything.pro/resources/filters-widget/
2_ Shortcodes: https://filtereverything.pro/resources/shortcodes/
(This option will be moved to the filter set settings in the 1.9.2 update.)
Best Regards,
Victor
Hi, is it possible to add activated website URLs to the license key overview page? One of our sites deactivated for some reason and the key that was probably used says “This license key already used for two sites.”
Best regards
Hi ideaz_agency
Not really, as it can cause potential security issues and add an extra layer of functionality that isn’t very effective anyway, since it doesn’t grant any permissions to modify that data.
You can simply send us your license key via PM: https://codecanyon.net/user/fe_support so we can deactivate it across all of the sites. Then you can activate it only on the required ones.
Best Regards,
Victor
Hi, ok, will do.
Since this didn’t happened the first time, here is a question about the license behaviour. If you have activated www.example.com and dev.example.com with the same key, would cloning the database from www to dev deactivate the license?
Best regards
Regarding cloning sites and the database: if you have activated the license on a staging site and then clone the site to the production environment, you will encounter an issue. The filter license may appear as activated on the site (since the DB with the data is cloned), but on the license server, it won’t be activated, which can cause functionality to be blocked even if it looks activated.
We recommend deactivating the plugin license before cloning, after cloning the site to the required environment, activate the license on the cloned site.
This was in your DB, and in the license served data will be synced.
The license has been deactivated across all sites. Just in case so you can have normal working license on both.
Best Regards,
Victor
Hi,
For some reason enabling AJAX prevents WooCommerce Add to Cart buttons to render correctly. Thus, making them unclickable. The theme is Gutenberg based.
https://nimb.ws/gEDsiRcP.S. I have disabled all plugins except of Filter Everything and WooCommerce. The theme is based of TwentyTwentyFive
Hi web-maverick
Please check this documentation page about JS functionality (in your case, it is a cart button with JS) that is not compatible with the AJAX by default, and how it can be fixed: https://filtereverything.pro/resources/ajax-instructions-only/#ajax_related_problems
Best Regards,
Victor
I am trying to debug it but so far to no avail. Although this is standard add to cart block that comes with WooCommerce by default.
Maybe someone else has already encountered this issue and general solution was found?
For instance I found this code snippet in FacetWP filtering plugin that indicates how to fix a conflict with WooCommerce:
<?php
/* * Product quantity <input> fields for add to cart forms, * generated with the woocommerce_quantity_input() function, * need re-initializing their minimum value (set in the ‘min’ attribute) after a FacetWP refresh: */
add_action( ‘facetwp_scripts’, function() { ?> <script> document.addEventListener(‘facetwp-loaded’, function() { jQuery(function($) { $(‘input.qty’).each(function() { var min = parseFloat($(this).attr(‘min’)); if (min >= 0 && parseFloat($(this).val()) < min) { $(this).val(min); } }); }); }); </script> <?php }, 100 );
? 
Hi web-maverick
If this is a standard WooCommerce block and functionality, please send us the link to the exact page with the issue so we can check it. And define the roots of this functionality.
Best Regards,
Victor
Hi, it’s local development. But you can easily re-create the issue by:
1) Installing WordPress + WooCommerce + TwentyTwentyFive (Block theme). No other installation is required
2) Enabling WooCommerce AJAX for Add to Cart in “WooCommerce -> Settings -> Products: Enable AJAX add to cart buttons on archives
3) Place your Filters shortcode in Product Archive and enable AJAX in your plugins settings too.
This default setup follows the following structure of a webpage (simplified):
<main class=”wp-block-group” id=”wp-skip-link-target”>
some other stuff inserted by woocommerce or 3rd party plugins/themes
- product collection block from woocommerce
If in FIlter Everything General settings for “HTML id or class of the Posts Container ” you put:
.wp-block-woocommerce-product-collection CSS class – then AJAX filtering for your plugin works, along with dynamic URL updates. However, woocommerce add to cart buttons stop to work.
if you try to use <main> as the container (#wp-skip-link-target), although against your recommendations in docs, then AJAX filtering for your plugin works, along with woocommerce add to cart buttons. But of course what stops to work is dynamic url updates.
A) WooCommerce Product Collection Block as container for filtering:
https://nimb.ws/4GfhVXk https://nimb.ws/3uUf0dg
Webpage <main> tag as container for filtering:
It’s a local development but you can easily recreate the issue by:
1) Fresh install of WordPress + WooCommerce + TwentyTwentyFive Block theme.
2) Enabling AJAX add to cart button functionality in WooCommerce Products Settings
3) Enabling AJAX in Filter Everything settings
4) Placing Filter Everything shortcode in Product Archive template
P.S. By default web pages follow this structure:
<main class=”wp-block-group” id=”wp-- product collection block from woocommerce
A ) If you define WooCommerce Product Collection block as filtering container (”.wp-block-woocommerce-product-collection”) then AJAX filtering works from your plugin, along with dynamic URL updates. However, WooCommerce add to cart block button doesn’t work.
https://nimb.ws/4GfhVXk https://nimb.ws/3uUf0dgB ) If you define webpage <main> element as filtering container (”#wp-skip-link-target”) then AJAX filtering works from your plugin, along with WooCommerce add to cart block button. However, dynamic URL updates stop working as, of courcse, this setup is against what you suggest in your docs.
P.S. Code commenting here is broken. See screenshot attached:
https://nimb.ws/F6N1a9yTrying to post this reply for the 3rd time as commenting system here is…..
It’s a local development. But you can easily recreate the issue by:
1) Fresh install WordPress + WooCommerce + TwentyTwentyFive block theme
2) Enable AJAX add to cart in WooCommerce Product settings
3) Enable AJAX in your plugin settings
4) Place your plugin filters shortcode in Product Archive template
A ) If you define Product Collections Block as filtering container (.wp-block-woocommerce-product-collection) then AJAX filtering from your plugin works and dynamic URL updates. But WooCommerce add to cart block button doesn’t work.
https://nimb.ws/4GfhVXk https://nimb.ws/3uUf0dgB ) If you define page <main> tag as filtering container (#wp-skip-link-target) then hen AJAX filtering from your plugin works and WooCommerce add to cart block button. But dynamic URL updates don’t work as, of course, this is against the setup that you indicate in your docs.
Hi web-maverick
We have managed to recreate this behavior by following your instructions and have passed it on to the development team. Once we receive updates from them, we will let you know immediately.
Best Regards,
Victor
Thank you for your reply.
So it means there is no ETA? 
There are no exact dates, as a list of tasks is in progress with a queue, so the timeline depends on how quickly the items ahead of this one are completed.
Maybe it will be included in the next update.
Best Regards,
Victor
Any updates on this breaking feature with WooCommerce – #1 plugin that is used with Filter Everything plugin?
Hi web-maverick
The development team has checked this issue, and it is not related to WooCommerce itself; it is related to the Gutenberg/FSE theme functionality. They are using Preact with React, etc., on the front for those elements, so the development team is currently checking how this can be addressed, either on the plugin side or in general, as it is quite complicated to find the exact source where those specific events are applied and how to reinitialize them to make it work without any issues.
Best Regards,
Victor
Thank you for your clarification. I understand the depth of issue and hopefully it can be resolved soon. As disabling AJAX leads to more server load 
Hi web-maverick
Yes, this will be resolved, and hopefully added in the 1.9.2 update.
Best Regards,
Victor
Any news about the 1.9.2 update after these 2 months? 
Hi web-maverick
Unfortunately, it is still under development and polishing, as it is now connected to the free version as well, with multiple changes in it. The updates should be released simultaneously in order to avoid any type of conflicts. So this is all taking much more time than was expected.
As a support team, we are receiving information that it should be released soon, but we do not have any exact dates so far.
Best Regards,
Victor
Hi,
For some reason if changing Wordpress language doesn’t affect change in translations of Woocommerce product stock status filter.
It stays in English: In Stock / Out of Stock
https://nimb.ws/p8sVvqrHi web-maverick
It depends on which language you are choosing, there may simply be no localization for that language, or the language may have changed only for the profile and not the site language.
You can use Loco Translate to create the required localization for your site language. Please keep in mind that one language can have different variations, and it will not work everywhere. Each variation will work as a separate one.
Please note that generally, there is no support for accounts whose support period has expired following the support policy.
If you have any further requests, we can help you once we have addressed all requests from accounts with valid support periods. Please note that this process may take some time, possibly days or weeks.
If you want to receive it faster, please extend the support period. We will prioritize processing the request for supported accounts.
Best Regards,
Victor
Thank you for your response. It turned out to be Cache problem that didn’t change the translations for your plugin for some reason. Although WooCommerce elements didn’t require to completely purge the Cache.
P.S. I haven’t used the plugin for quite a while. So I coming back to see what it can be re-purposed for new projects.
Ah, that’s typical with caching plugins. In our experience, some aggressive caching plugins cache entire pages, so even if you remove widgets from the sidebar, they may still appear and try to function. They may also cache already filtered queries and display them on the page, even without a selected filter, because the page remains in that cached state.
Best Regards,
Victor
Hi, I’d like to apply the same set of filters to more than one page, but not to all pages. I tried assigning the same ID to the containers of the different pages containing the queries to be filtered and assigning it to the filter set in the settings. But when I select “Pages -> Any page” in the “Where to filter” section (the first option), the filters appear but aren’t applied, and they don’t seem to see the queries on the pages. How can solve this issue? Thanks in advance
Hi Ylenia_Vernucci
Thank you for choosing Filter Everything PRO.
You can only place a filter set on one page or all pages that share the same main query (default posts/products/CPT archive pages).
However, considering that you are placing them on singular pages, the queries across all of them are unique. Therefore, you need to duplicate the filter set, place it on the exact page, and choose a list (query) to filter on that specific page.
Best Regards,
Victor
OK, thank you
Hi,
Does this work with WooCommerce product categories, or do I need to redo my menu links with the URL categories that the filters use?
Also, at the moment I just use a URL page link with no variables to reset the filters, is there a a better way to reset the filters?
Many thanks, Ryan
Hi Ryan
You can create filters from the category taxonomy or place filters on the category pages. Both options work fine. The main key here is the filter prefix, which keeps the filters unique.
To reset filters, please use the Chips widget or a chips shortcode. Please check this page: https://filtereverything.pro/resources/chips-widget/ and the page with shortcodes: https://filtereverything.pro/resources/shortcodes/
Best Regards,
Victor
Hi Victor, thanks for your reply. Yes, I did think that it could cause problems if I tried to mirror the filter prefixes with the exact ones WooCommerce uses, they obviously need to be unique. I was just wondering what links I could use if I had menu structure with all my categories in?
The chips Elementor widget works fine but I can’t find an option for making the lozenge buttons display horizontally?
Perhaps you don’t even need a category filter on category pages. If you have physical category pages with the links to them on your site, you can use the Woo Product Categories widget to display all the links. This way, users can simply navigate across the categories by clicking on those category pages from the widget and have all of the other filters on the category pages. Perhaps only on the main shop page you can add a separate filter set with the product categories. In order to filter everything on the same page, as you need.
Could you please clarify what exactly you mean by “lozenge buttons”? Could you send the link to the page with those buttons so we can check them?
Best Regards,
Victor
Hi Victor, thanks for getting back to me. By lozenges, I mean the ‘Chips widget’ and the rounded buttons it adds when you add filters (Here: https://postimg.cc/mPLpspPp). I’d like them horizontal rather than vertical. Thanks, Ryan
This is most likely related to the styles on the page, which may be making the container too small or forcing the list items to stack vertically. You can apply custom CSS to adjust this behavior and make them display horizontally.
The custom CSS can be placed in the Filters > Settings > Experimental.
Best Regards,
Victor
No problem, I just set the list display to inline block. That works fine.
Just make sure to set the overflow auto as well (if not set), so the items won’t be cut off, and a scrollable tab will be added instead.
Best Regards,
Victor
I purchased Filter Everything Pro and received my license key as a file in the download package. I entered the key, but the system says it’s not valid. I also tried activating it in incognito mode, but the same error appears. Could you please check my license and help me activate it?
Hi nutvokvanya
Thank you for choosing Filter Everything PRO.
Please note that the CodeCanyon purchase key and license key are two different things.
Please use incognito mode in your browser during this process!
In order to get the License key for the Filter Everything PRO plugin, simply head to Filters -> Settings -> License and click the “Get your License Key” button.
It will take you to a new page where you have to log in with your Envato credentials (with an account where you have purchased the plugin) and obtain your License key.
Best Regards,
Victor
Hello! With the free version of the Filter Everything plugin, filters were displayed correctly on the site and filtered the products as expected. After activating the PRO version, the filters have disappeared – there is just empty space where they should be (although in Elementor editor they are still present). Could you please advise what might be the issue and how to fix it?
Thank you!
Hi nutvokvanya
In the PRO version, you need to specify the page where the filters will be displayed (as you can place them on any page), along with the post list in the “And what to filter” section, to make the filters work correctly. This is because it has the ability to filter custom queries, and there are multiple custom queries on the pages.
Additionally, you can send the credentials to the wp-admin dashboard following this document with the link to the exact page where the filters do not appear, so we can check it, display them on the page, and provide instructions based on that case.
Best Regards,
Victor
Hello Victor,
I have selected “Products” in the “Where to filter” field. However, when I display it using the shortcode on the products archive page, I get the message: “No filter sets are associated with this page. You can connect them in the ‘Where to filter?’ field in the filter set.”
Could you please advise how to fix this?
Thank you.
The “Products” pages refer to the singular product pages. You need to look for either “Common WordPress pages + any archive page…” (on all archive pages) or “Common WordPress pages + Shop” for the shop page, and “Product categories + any product category or exact category page” for product category pages. For singular pages, select “Pages + name of the page.”
Best Regards,
Victor
On my website: https://igreen-pharm.co.il
I’ve an issue with the product filters: when I select any filter (for example “Acne for Hair tag”), the URL changes but the product list does not update at all. In other words, none of the filters actually affect the product display.
Here’s what I’ve already checked:
AJAX is currently disabled, and when I enable it the results still don’t load.
I set the container to .shop-container (default in the theme) and also tried main#main and .products – no change.
I cleared both the site cache and Cloudflare cache – still the same problem.
Could you please advise how to fix this so the filters will properly update the product list?
Thank you very much
Hi dorino11
Thank you for choosing Filter Everything PRO.
Most likely, the issue is with the chosen list in the filter set settings under the “And what to filter” dropdown. This option defines which product list on the page will be filtered.
You need to change it, hit the update button, and test the filtering.
If it won’t help, you can send the credentials to the wp-admin dashboard following this document so we can check it.
Best Regards,
Victor
Hi dorino11
We have checked the site, opened the filter set, cleared all the cache (which you have quite a lot of on the site), and hit the update button in the filter set. It looks like it is filtering correctly now.
Best Regards,
Victor
Hi, this error is frequently appearing in our site error log and I’d like to find a way to fix it:
Fatal error: Uncaught TypeError: explode(): Argument #2 ($string) must be of type string, array given in /wp-content/plugins/filter-everything-pro/src/RequestParser.php:133
Best regards
Hi helenbriggs
Hmm, this is something new we haven’t seen before. Could you please send the credentials to the WP-admin dashboard following this document so we can check it?
Also, please share the link to the page where this error is appearing so we can test it there.
Best Regards,
Victor
Hi Victor
I’ve sent the details you’ve requested and a screenprint of the error message.
Let me know if there is anything else you need.
Best regards Helen
We have added it to the development list so the team can review it and potentially provide a fix. When we get any information related to this, we’ll let you know right away in this comment thread.
Best Regards,
Victor
Hi helenbriggs
We have received information from the development team with a potential fix for this issue.
If you know how to do it, you can go to content/plugins/filter-everything-pro/src/RequestParser.php, approximately line 133 (the exact line may differ), and change only this part:
$queriedValues = explode( FLRT_QUERY_TERMS_SEPARATOR, $values );
To this code:
if ( is_array( $values ) ) {
$queriedValues = $values;
} elseif ( is_string( $values ) ) {
$queriedValues = explode( FLRT_QUERY_TERMS_SEPARATOR, $values );
} else {
$queriedValues = [];
}
If you do not know how to do it, we can try to add it ourselves, but in case of any issues, such as a fatal error, we do not have access to the files (FTP) to fix it. It would be better if you could make the change in a controlled way and, if something goes wrong, restore it to the previous value.
Best Regards,
Victor
Hi Victor, thanks for sending the fix over. Will this be in the next update of the plugin? I’ll make a note to add it each time I update if not.
Thanks Helen
Hi Helen
Yes, absolutely. It will be included in the next plugin update, as this is related to potential errors when some other data type is passed. It will act as a protection mechanism to prevent any errors and similar issues.
Best Regards,
Victor
That’s great, thank you!
Best regards Helen
Hello, one of our filters has randomly stopped working, i have no idea why.
The people field works on some numbers like 5 but only gives 1 result, there are multiple for 10 but it shows nothing.
This is the live page with it not work: https://www.excellence.villas/villas
i duplicated the filters and created a test page and none of the filters work on this page – https://www.excellence.villas/villas-test/ any ideas?
thanks, Sam
Hi Sam
1) If a filter was created from an ACF custom field, please check this page: https://filtereverything.pro/resources/acf-and-fe/ and reverse any changes made on the site during the period when the filter stopped working.
2) You also need to select a filtered list under “And what to filter” in the duplicated filter settings in order to make it filter posts on the page.
If you want us to check all these issues directly on your site, please extend your support period so we can provide further instructions on how to share your credentials safely.
Please note that generally, there is no support for accounts whose support period has expired following the support policy.
If you have any further requests, we can help you once we have addressed all requests from accounts with valid support periods. Please note that this process may take some time, possibly days or weeks.
If you want to receive it faster, please extend the support period. We will prioritize processing the request for supported accounts.
Best Regards,
Victor