Hi nutvokvanya

In the PRO version, you need to specify the page where the filters will be displayed (as you can place them on any page), along with the post list in the “And what to filter” section, to make the filters work correctly. This is because it has the ability to filter custom queries, and there are multiple custom queries on the pages.

Additionally, you can send the credentials to the wp-admin dashboard following this document with the link to the exact page where the filters do not appear, so we can check it, display them on the page, and provide instructions based on that case.

Best Regards,
Victor

Hello Victor,

I have selected “Products” in the “Where to filter” field. However, when I display it using the shortcode on the products archive page, I get the message: “No filter sets are associated with this page. You can connect them in the ‘Where to filter?’ field in the filter set.”

Could you please advise how to fix this?

Thank you.

The “Products” pages refer to the singular product pages. You need to look for either “Common WordPress pages + any archive page…” (on all archive pages) or “Common WordPress pages + Shop” for the shop page, and “Product categories + any product category or exact category page” for product category pages. For singular pages, select “Pages + name of the page.”

Best Regards,
Victor

Hi dorino11

Thank you for choosing Filter Everything PRO.

Most likely, the issue is with the chosen list in the filter set settings under the “And what to filter” dropdown. This option defines which product list on the page will be filtered.

You need to change it, hit the update button, and test the filtering.

If it won’t help, you can send the credentials to the wp-admin dashboard following this document so we can check it.

Best Regards,
Victor

Hi dorino11

We have checked the site, opened the filter set, cleared all the cache (which you have quite a lot of on the site), and hit the update button in the filter set. It looks like it is filtering correctly now.

Best Regards,
Victor

Hi Victor, thanks for sending the fix over. Will this be in the next update of the plugin? I’ll make a note to add it each time I update if not.

Thanks Helen

Hi Helen

Yes, absolutely. It will be included in the next plugin update, as this is related to potential errors when some other data type is passed. It will act as a protection mechanism to prevent any errors and similar issues.

Best Regards,
Victor

That’s great, thank you!

Best regards Helen

Hi Sam

1) If a filter was created from an ACF custom field, please check this page: https://filtereverything.pro/resources/acf-and-fe/ and reverse any changes made on the site during the period when the filter stopped working.

2) You also need to select a filtered list under “And what to filter” in the duplicated filter settings in order to make it filter posts on the page.

If you want us to check all these issues directly on your site, please extend your support period so we can provide further instructions on how to share your credentials safely.

Please note that generally, there is no support for accounts whose support period has expired following the support policy.

If you have any further requests, we can help you once we have addressed all requests from accounts with valid support periods. Please note that this process may take some time, possibly days or weeks.

If you want to receive it faster, please extend the support period. We will prioritize processing the request for supported accounts.

Best Regards,
Victor

Hi,

Thank you for your message and explanation. I completely understand why support outside the standard plugin functions isn’t included, my issue is that this feature isn’t already included in the plugin. I think of it a very basic thing to have. As this is not available, the plugin is unfortunately of no help to me – could you please arrange a refund?

Thank you,

Michael

We are sorry to hear that.

In general, a refund is possible by submitting a form through the account where the plugin was purchased and waiting for a response. Please note that the support team does not handle refunds. Furthermore, we have no control over the refund team and cannot speed up the process or influence it in any way.

Best Regards,
Victor

Hi Victor, thanks for your help. I will get in touch with the refund team.

Hi Rob

Thank you for your interest in the Filter Everything plugin.

Yes, the PRO version of the plugin has the ability to sort by product variation data. If the variations contain specific data that is not related to the parent product, it will detect it using the option called “Use for variations.”

Best Regards,
Victor

Hi GiacaNerra

Thank you for choosing Filter Everything PRO.

1) There is no exact functionality to display only the child categories in the filters, as it displays those that are available for your products. However, you can go to Filter Set Settings > navigate to the required filter > click More Options, and from there use the Include/Exclude functionality to remove unnecessary terms from the filter. Also, you can place a separate filter set on each category page (or any required page) and apply the exclude functionality to match the exact filter terms you need.

2) As to removing the default Woo brand images, you can use the following code snippet.

add_filter( 'wpc_brand_filter_entities', 'custom_exclude_product_brand' );
function custom_exclude_product_brand( $entities ) {
    // Remove 'product_brand' 
    return array_diff( $entities, ['product_brand'] );
}

Best Regards,
Victor

Perfect, that’s solved — but now the pages aren’t working. If I deactivate the plugin, everything works perfectly.

Perfect, that’s solved — but now the pages aren’t working. If I deactivate the plugin, everything works perfectly.

I had to deactivate it again.

Hi atenasventilacion

Which pages aren’t working? Please attach the link to the exact page so we can check it quickly and possibly fix it. Most likely, the filter prefixes aren’t unique and are conflicting with the page slugs or something similar.

Best Regards,
Victor

Hi elena426 

We have checked the site and simply clicked the “Update” button in the filter set that was placed on the page where it wasn’t working. After that, everything started working correctly. Please check it on your end.

Best Regards,
Victor

Hi cubefree

Thank you for your interest in the Filter Everything plugin.

Do you mean searching orders in the admin panel? If that’s the case, it’s not possible to filter orders directly within the admin dashboard panel. Or maybe we misunderstood? Can you please clarify exactly what you’re looking to achieve? You can filter any CPT on the front end that is displayed via the main query or any custom WP_Query.

Best Regards,
Victor

Hi Victor, I made some changes to this filter page (and am n ow getting the same error that the container cannot be found.

I had a look at your previous reply mentioning to specify the container. I am however still not getting the reference right on this round.

You did mention the page has no reference and I did make sure that same reference is as per the template you set in place. however am getting the ‘page has no container’ message. I am doing something wrong

Please note the filters are now at the top and a bit messy, so please excuse that (end of the day I only want to keep 3 of them to make a neat row at the top

Thank you

Hi Tarquin

The page simply does not have the ID “primary” on any container. You need to edit this page using your page builder and add a class or, in our case, an ID “primary” to the product container row.

So you can add the custom class via builder since it is used for category pages: https://prnt.sc/L_BKV4poZ0q1

However, please note that the information on how to apply classes or IDs in page builders is strictly related to the page builder itself and its functionality, not to our plugin. Therefore, if you need more detailed information on how to apply classes or IDs via your page builder, please contact the support team of that page builder.

Best Regards,
Victor

Hi Victor,

Thank you very much, I will give it a try and will chat to the Divi team if I do not come right

Hi jamesm541

It was planned to be released at the end of the month, but it will most likely be postponed, as a few new hidden issues have appeared during testing that need to be investigated further and fixed. One of the issues is related to the XML functionality, and in addition, some new adjustments have been added to the list, which may delay the release date. The update has grown quite a lot from the initial idea.

Best Regards,
Victor

Hi FlorenceGee

Yes, please send those license keys via PM: https://codecanyon.net/user/fe_support so we can deactivate them across all of the sites.

Best Regards,
Victor

Hi danideu

Thank you for choosing Filter Everything PRO.

To sum this up, you have a custom CPT called “collection” with custom fields applied to it. The Elementor part with the most likely grid loop is also understandable.

However, this part is very confusing:

- If the user accessing the page is an administrator: Enter “author” in the filter (dropdown and predictive search within the dropdown), but the label must be “artist” and “location” (predictive search).
- If the user is not an administrator: Enter only “author” in the filter (dropdown) with the label “artist.”

We do not understand what is going on there or how it is supposed to work. If you can provide a reference to a page with such functionality, or send a link to a video explaining and showing how it works with the admin user, we can provide more information on it.

If you are using any type of membership plugins, they might apply changes that prevent certain content from being displayed to users. You can temporarily deactivate such a plugin to check it.

If you are applying multiple filter sets on the same page, you need multiple shortcodes or filter widgets to display them all. If only one filter set is applied on the page, it will be displayed in only one shortcode or filter widget. Even if you have 10 shortcodes on the page with IDs, the filter set will appear only in the first one that is processed during page rendering. The rest will be empty.

Best Regards,
Victor

Hi elena426

Is there any reason why you kept the GET parameters on your site for pages instead of configuring the permalink structure in WordPress settings (Settings > Permalinks)?

You can send the credentials to the wp-admin dashboard following this document. So we can check the filters on the page where they are not working in order to provide more information about the issue.

Best Regards,
Victor

Hi calanita

If you are referring to this case: https://codecanyon.net/comments/31772828 the answer was provided in that comment thread, so we can check it on the site by only changing the FE plugin settings.

If your site crashed, you might want to check the debug.log file to see what caused the crash. Restore the site, and provide credentials so we can check the FE settings.

Best Regards,
Victor

Hi desenvolvimentoCSW

Please send your license key that you are using for plugin activation via PM: https://codecanyon.net/user/fe_support

So we can deactivate it across all sites, and you can activate it only on the required ones.

Best Regards,
Victor

Hi aintzerga

You can use AJAX filtering to avoid refreshing the filtered page, and as far as we can see, it is already turned on.

The only issue you’re experiencing is that the image is not displayed after filtering. This happens because the JavaScript code responsible for displaying those images with animation is not AJAX-compatible by default. For a solution, please check the instructions on this page: https://filtereverything.pro/resources/ajax-instructions-only/#ajax_related_problems

You need to find the JavaScript function that initializes the image display with animation and place it inside the “code wrapper” provided in the instructions, specifically, the last one on the page. This ensures the function is reinitialized after AJAX filtering.

Or you can use a little bit of a workaround, using simple CSS like this:

.js_active .grid-image {
    opacity: 1 !important;
}

Best Regards,
Victor

Hi Victor.

I’ve added the CSS code you provided to the Elfold theme options, and now the images load, but the format of the images has changed from square to rectangular. How can we maintain the image format when filtering?

Thank you.

Well, it is a quick workaround, not ideal, as we do not know what exactly this JS code is doing. So you might want to contact the theme support and ask them which function you can use in this code wrapper>

jQuery(document).on('ready', function(e){
    /* Plugin function to re-init, e.g. jQuery("[data-fancybox]").fancybox(); */
});

So after AJAX filtering, this JS code will reinitialize and apply all of the required changes to the images. Usually, the theme support should provide such information without any issues. It could be lazy loading for images or something like animations. But most likely, just looking at the page, they’d know what it is.

Best Regards,
Victor

thank you, we are fixing our seo rules . But now our license is locked! please help

You need to enter the license key in the License tab under Filters > Settings > License.

Please use incognito mode in your browser during this process!

In order to get the License key for the Filter Everything PRO plugin, simply head to Filters -> Settings -> License and click the “Get your License Key” button.

It will take you to a new page where you have to log in with your Envato credentials (with an account where you have purchased the plugin) and obtain your License key.

Best Regards,
Victor

Hi fdonunezb

We have checked the site, and the “Filtro2 productos” filter set was applied to all archive pages.

However, we placed it on the specific archive page (the one that you have sent us), with the correct query selected in the “What to filter” area, and it seems to be filtering correctly now.

You will need a separate filter set for each archive page, as they are using unique queries since they were created via Elementor.

Best Regards,
Victor

Hi channeldoubler

Could you please provide more detailed information on what you mean by that?

If you are referring to how to display the filter on pages created with Elementor, you can use either shortcodes: https://filtereverything.pro/resources/shortcodes/

Or use the Filter widget (Filter Everything – Filters). You can manually find it in the left widget panel while editing the page with Elementor (WordPress section). Please note that it won’t appear in search results.

Best Regards,
Victor