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Discussion on Filter Everything | WordPress/WooCommerce Product Filter

Discussion on Filter Everything | WordPress/WooCommerce Product Filter

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Subject: Duplicate buttons in the filter on desktop

Hello, Sir

I’ve noticed that the “Search” and “Reset” buttons appear three times in the filter when using a desktop. Could you please help me fix this duplication?

Thank you in advance for your help.

Best regards, Siham BARREAU

FE_support Author Team

Hi Siham BARREAU

Thank you for choosing Filter Everything PRO.

That is something new. Can you please send the credentials to the wp-admin dashboard following this document so we can check it?

Also, please provide the link to the exact page where the 3 buttons appear.

Best Regards,
Victor

lara309

lara309 Purchased

I am getting the error “Error: Set was not saved.” when trying to save my filter set updated settings. The set is working fine but I am not able to make any changes to it. I did search the comments and I see many others with this issue but the resolution seems to vary.

lara309

lara309 Purchased

Thank you so much for the quick support response! Deleting the broken filter resolved the “Set was not saved” error upon saving, but it still is not saving my changed settings. Is there another common culprit for this?

After clicking the “Update” button I see the loading icon for a few moments, but then there is no confirmation of saved changes and if I revisit the page my changes are gone.

Thank you again! -L

FE_support Author Team

Hi L

It looks like turning off the Query Monitor plugin helped save the filter set: https://prnt.sc/2M4fPbvX0Ux4

We are not sure why, and whether this is a staging or production site, but the site is running very slowly and oddly redirects to the 404 page when plugins are turned off, which is quite unusual behavior. This may be related to the latest PHP version or certain site settings. We recommend checking this and lowering the PHP version to 8.2 or 8.3 at most, as several of your plugins are showing errors.

Also, we tested the functionality on the shop page, and everything is filtering correctly.

Best Regards,
Victor

lara309

lara309 Purchased

Thanks very much for the support!

Hello, I have purchased license, wanted to setup simple product filters following your tutorial on youtube, but I have come across 2 issues.

1. Search field does not search when I type in Samsung. But it searches for other names like Naitec.

2. Filters on mobile when I choose appear as popup – does not appear at all, even when compatibility mode is activated.

https://www.madaja.sk/obchod/

Thanks in advance Viktor

Thank you very much. Can you please navigate me, how did you add the filter only to the specific category page? I tought you have done it through the Theme builder, but that does not seems like the case.

Many thanks in advance Viktor

Ah nevermind I just realized. Thank you!

FE_support Author Team

Just to note for any other clients who might face the issue: basically, in the “Where to filter” section, we choose where this filter set will be applied and selected the product categories along with the required category page.

Best Regards,
Victor

I used the plugin on a staging site. I have now moved that site from staging to production and cannot activate the plugin. Can I get the license reset so I can use it with the production site?

FE_support Author Team

Hi itsupport375

It depends on the type of error you’re getting, but you can send your license key via PM to https://codecanyon.net/user/fe_support so we can deactivate it across all sites.

Best Regards,
Victor

czechs4

czechs4 Purchased

Is it possible to do a custom order? I want the attributes to display in a certain order. Currently I have that order set in the attribute section but the plugin isn’t listening to that order. I think it is defaulting to the creation date. Any help to get it to sort by a custom order defined in the attributes section?

FE_support Author Team

Hi czechs4

If you are using the PRO version of the plugin, please submit your request from the account where the plugin was purchased and has an active support time.

Best Regards,
Victor

czechs4

czechs4 Purchased

Sorted it out. There is a more options button per window that allowed me to set order by menu.

FE_support Author Team

Hi czechs4

We are glad to hear that the issue was resolved. You did an amazing job!

Best Regards,
Victor

why is the following listing not filtered?

<?php if ( $q->have_posts() ) : ?>

<?php while ( $q->have_posts() ) : $q->the_post(); $product = wc_get_product( get_the_ID() ); if ( ! $product ) continue; $product_id = $product->get_id(); $name = $product->get_name(); $link = get_permalink( $product_id );

FE_support Author Team

Hi woodos

Unfortunately, we do not debug custom codes.

If you are using the PRO version of the plugin, please submit a request from the account where the plugin was purchased and has active support time.

However, please note that there is no support for custom code or custom themes. Debugging custom code or custom themes does not fall under our support policies.

If the issue is related to a premium theme or plugin, we can check it directly on the site. However, as mentioned, this requires an active support time in order for us to check it on the site.

Best Regards,
Victor

Hi

I am trying to add Sort Filter but not able to add it. I tried adding the widget but unfortunately couldn’t find the widget option as we are using Avada theme, so tried Layout option as well but no success.

https://ibb.co/ZRkNKDVh

I want to create exactly the shared image has.

Could you please help me out for the same.

Refereed Document: https://filtereverything.pro/resources/sorting-widget/

Thank you

FE_support Author Team

Hi ACCSCIENT

You can check the recommendations in this comment thread: https://codecanyon.net/comments/31635985

Please note that generally, there is no support for accounts whose support period has expired following the support policy.

If you have any further requests, we can help you once we have addressed all requests from accounts with valid support periods. Please note that this process may take some time, possibly days or weeks.

If you want to receive it faster, please extend the support period. We will prioritize processing the request for supported accounts.

Best Regards,
Victor

Hi,

I created a hierarchy view with CPT UI, but only fields like title and H1 change when selecting the parent. When selecting children, it reverts back to the category title.

To explain with an example: https://prnt.sc/i-2fijX1-itZ Volkswagen is the parent, Golf is the child. When I select Volkswagen from the category, “Volkswagen + Category Name” works fine, but when I also select Golf, it doesn’t become “Volkswagen + Golf + Category Name.” It only appears as “Category Name.”

I can only get one slug through CPT, and I think this is the reason for the trigger. I’ve tried many things but haven’t been successful. Before this, I got successful results with the brand taxonomy + attribute combination, but this time there was no hierarchy, and irrelevant models could appear in every brand. In short, I need your help.

FE_support Author Team

Can you please provide an example of how exactly this product is set up with multiple brands and models on the same product? If you’re using variations, then you need to enable “Use for variations” in the Model attribute under the More options section in the filter set when editing the filter.

Best Regards,
Victor

Brands are added as brand taxonomy by default. Models are added as attributes. An auto part product is compatible with 8 models from 4 different brands. Therefore, when I select only the Audi filter from the brand filter, the model filter lists models from other brands such as Golf and Passat in addition to the A4 and A5 models.

FE_support Author Team

Ah, okay, now the issue is clearer. Yes, that behavior makes sense. You need both attributes on your products and create variations from those products, like Brand + Model.

This way, by sorting through those variations, you can set an exact filter using the Brand filter term and the Model filter term, and it will display the parent product that has that variation. If the product doesn’t have that variation, it won’t be displayed. So, when you choose only the brand BMW, it will display all model filter terms that are available for BMW variations, like BMW + 12, BMW + 14, etc.

Alternatively, you can create simple products without variations where each product has only the exact brand and exact model. Placing multiple brands or models together in a single product won’t allow proper separation in the filters.

Best Regards,
Victor

Hello, I have PRO version od your filtering plugin, but the reason why I bought PRO version is numeric range to filter sizen of my products. But this feature is still not available (Widget visible) even I bought pro version :-( I really need that, can you help me please. Thank you. John

FE_support Author Team

Hi John

Thank you for choosing Filter Everything PRO.

Can you please provide a bit more detailed information on what exactly you are looking for?

If you are trying to create a range slider from a custom field (numeric), you need to create a filter from a custom field numeric. If it’s from an attribute or a taxonomy, you should create a filter from taxonomy numeric and select the required taxonomy.

If you have any difficulties creating any of them, can you please send the credentials to the wp-admin dashboard following this document so we can create an example for you?

Best Regards,
Victor

akinl

akinl Purchased

Hi,

This is the therapist page, on arrival all therapists are listed, and the fees correctly lists which therapists are available at which segment

https://prnt.sc/XUMVQXMvArld

Once, the fees filter is applied, all the therapists disappear, even though there are results for each. The links below will show this, example image is for when up to £50 is selected

https://prnt.sc/hiBPl1eQNYqZ Once the filter is reset, the therapists all reappear. https://prnt.sc/0tHSWIibY4P9

This issue also exists when the fee filter is combined with any other category of filter. For ex if I select to see a therapist between 6 & 10pm, I get this (image 4)

https://prnt.sc/zYTfUWsnSRO4

but once I also apply a fee filter, the results disappear.

Thanks, AkinL

akinl

akinl Purchased

Not ideal putting my clients website in the chat for all when only you need to see it.

FE_support Author Team

All data that you do not want to share publicly you can share via PM here: https://codecanyon.net/user/fe_support

Regarding the issue itself, you are using custom fields for filters, which most likely contain mixed data in the database. Please check this page about typical ACF custom field mistakes: https://filtereverything.pro/resources/acf-and-fe/#important

If it will not help to fix the issue, you can send the credentials to the wp-admin dashboard following this document so we can check it.

Not publicly, everything should be sent via PM.

Best Regards,
Victor

Hi, I am trying to style the filters as they are much too fat and taking up space, with the client not happy and wants something more streamlined.

Could you perhaps point me to good documentaton or a guide on styling filter everything better?

Also, as a 2nd option, would horisontal filters (running at the top of my site) be able to give a better look? I have seen they are possible, but where is the setting for horisontal filters. or do I do it in shortcode?

Thank you very much.

Regards, Tarquin

FE_support Author Team

Hi Tarquin

1) There is no documentation on that, as all custom styles can be applied in the same general manner. You can add them under Filters > Settings > Experimental > Custom CSS.

Also, you can check general information on how to find the required classes of any element on the page here: https://wordpress.org/support/topic/colour-change-to-filter-title/.

There’s nothing unique about styling our plugin, the same approach applies.

2) There are also upgraded styles for checkboxes, dropdowns, etc., which can be enabled under Filters > Settings > Experimental: https://prnt.sc/mqP3n1o0mNiv

The horizontal layout can be enabled from the widget settings or shortcode parameters:
1_ Filters widget: https://filtereverything.pro/resources/filters-widget/
2_ Shortcodes: https://filtereverything.pro/resources/shortcodes/ (This option will be moved to the filter set settings in the 1.9.2 update.)

Best Regards,
Victor

Hi, is it possible to add activated website URLs to the license key overview page? One of our sites deactivated for some reason and the key that was probably used says “This license key already used for two sites.”

Best regards

FE_support Author Team

Hi ideaz_agency

Not really, as it can cause potential security issues and add an extra layer of functionality that isn’t very effective anyway, since it doesn’t grant any permissions to modify that data.

You can simply send us your license key via PM: https://codecanyon.net/user/fe_support so we can deactivate it across all of the sites. Then you can activate it only on the required ones.

Best Regards,
Victor

Hi, ok, will do.

Since this didn’t happened the first time, here is a question about the license behaviour. If you have activated www.example.com and dev.example.com with the same key, would cloning the database from www to dev deactivate the license?

Best regards

FE_support Author Team

Regarding cloning sites and the database: if you have activated the license on a staging site and then clone the site to the production environment, you will encounter an issue. The filter license may appear as activated on the site (since the DB with the data is cloned), but on the license server, it won’t be activated, which can cause functionality to be blocked even if it looks activated.

We recommend deactivating the plugin license before cloning, after cloning the site to the required environment, activate the license on the cloned site.

This was in your DB, and in the license served data will be synced.

The license has been deactivated across all sites. Just in case so you can have normal working license on both.

Best Regards,
Victor

Hi,

For some reason enabling AJAX prevents WooCommerce Add to Cart buttons to render correctly. Thus, making them unclickable. The theme is Gutenberg based.

https://nimb.ws/gEDsiRc

FE_support Author Team

Hi web-maverick

Yes, this will be resolved, and hopefully added in the 1.9.2 update.

Best Regards,
Victor

Any news about the 1.9.2 update after these 2 months? :(

Hi web-maverick

Unfortunately, it is still under development and polishing, as it is now connected to the free version as well, with multiple changes in it. The updates should be released simultaneously in order to avoid any type of conflicts. So this is all taking much more time than was expected.

As a support team, we are receiving information that it should be released soon, but we do not have any exact dates so far.

Best Regards,
Victor

Hi,

For some reason if changing Wordpress language doesn’t affect change in translations of Woocommerce product stock status filter.

It stays in English: In Stock / Out of Stock

https://nimb.ws/p8sVvqr

FE_support Author Team

Hi web-maverick

It depends on which language you are choosing, there may simply be no localization for that language, or the language may have changed only for the profile and not the site language.

You can use Loco Translate to create the required localization for your site language. Please keep in mind that one language can have different variations, and it will not work everywhere. Each variation will work as a separate one.

Please note that generally, there is no support for accounts whose support period has expired following the support policy.

If you have any further requests, we can help you once we have addressed all requests from accounts with valid support periods. Please note that this process may take some time, possibly days or weeks.

If you want to receive it faster, please extend the support period. We will prioritize processing the request for supported accounts.

Best Regards,
Victor

Thank you for your response. It turned out to be Cache problem that didn’t change the translations for your plugin for some reason. Although WooCommerce elements didn’t require to completely purge the Cache.

P.S. I haven’t used the plugin for quite a while. So I coming back to see what it can be re-purposed for new projects.

FE_support Author Team

Ah, that’s typical with caching plugins. In our experience, some aggressive caching plugins cache entire pages, so even if you remove widgets from the sidebar, they may still appear and try to function. They may also cache already filtered queries and display them on the page, even without a selected filter, because the page remains in that cached state.

Best Regards,
Victor

Hi, I’d like to apply the same set of filters to more than one page, but not to all pages. I tried assigning the same ID to the containers of the different pages containing the queries to be filtered and assigning it to the filter set in the settings. But when I select “Pages -> Any page” in the “Where to filter” section (the first option), the filters appear but aren’t applied, and they don’t seem to see the queries on the pages. How can solve this issue? Thanks in advance

FE_support Author Team

Hi Ylenia_Vernucci

Thank you for choosing Filter Everything PRO.

You can only place a filter set on one page or all pages that share the same main query (default posts/products/CPT archive pages).

However, considering that you are placing them on singular pages, the queries across all of them are unique. Therefore, you need to duplicate the filter set, place it on the exact page, and choose a list (query) to filter on that specific page.

Best Regards,
Victor

OK, thank you

Hi,

Does this work with WooCommerce product categories, or do I need to redo my menu links with the URL categories that the filters use?

Also, at the moment I just use a URL page link with no variables to reset the filters, is there a a better way to reset the filters?

Many thanks, Ryan

FE_support Author Team

This is most likely related to the styles on the page, which may be making the container too small or forcing the list items to stack vertically. You can apply custom CSS to adjust this behavior and make them display horizontally.

The custom CSS can be placed in the Filters > Settings > Experimental.

Best Regards,
Victor

No problem, I just set the list display to inline block. That works fine.

FE_support Author Team

Just make sure to set the overflow auto as well (if not set), so the items won’t be cut off, and a scrollable tab will be added instead.

Best Regards,
Victor

I purchased Filter Everything Pro and received my license key as a file in the download package. I entered the key, but the system says it’s not valid. I also tried activating it in incognito mode, but the same error appears. Could you please check my license and help me activate it?

FE_support Author Team

Hi nutvokvanya

In the PRO version, you need to specify the page where the filters will be displayed (as you can place them on any page), along with the post list in the “And what to filter” section, to make the filters work correctly. This is because it has the ability to filter custom queries, and there are multiple custom queries on the pages.

Additionally, you can send the credentials to the wp-admin dashboard following this document with the link to the exact page where the filters do not appear, so we can check it, display them on the page, and provide instructions based on that case.

Best Regards,
Victor

Hello Victor,

I have selected “Products” in the “Where to filter” field. However, when I display it using the shortcode on the products archive page, I get the message: “No filter sets are associated with this page. You can connect them in the ‘Where to filter?’ field in the filter set.”

Could you please advise how to fix this?

Thank you.

FE_support Author Team

The “Products” pages refer to the singular product pages. You need to look for either “Common WordPress pages + any archive page…” (on all archive pages) or “Common WordPress pages + Shop” for the shop page, and “Product categories + any product category or exact category page” for product category pages. For singular pages, select “Pages + name of the page.”

Best Regards,
Victor

On my website: https://igreen-pharm.co.il

I’ve an issue with the product filters: when I select any filter (for example “Acne for Hair tag”), the URL changes but the product list does not update at all. In other words, none of the filters actually affect the product display.

Here’s what I’ve already checked:

AJAX is currently disabled, and when I enable it the results still don’t load.

I set the container to .shop-container (default in the theme) and also tried main#main and .products – no change.

I cleared both the site cache and Cloudflare cache – still the same problem.

Could you please advise how to fix this so the filters will properly update the product list?

Thank you very much

FE_support Author Team

Hi dorino11

Thank you for choosing Filter Everything PRO.

Most likely, the issue is with the chosen list in the filter set settings under the “And what to filter” dropdown. This option defines which product list on the page will be filtered.

You need to change it, hit the update button, and test the filtering.

If it won’t help, you can send the credentials to the wp-admin dashboard following this document so we can check it.

Best Regards,
Victor

FE_support Author Team

Hi dorino11

We have checked the site, opened the filter set, cleared all the cache (which you have quite a lot of on the site), and hit the update button in the filter set. It looks like it is filtering correctly now.

Best Regards,
Victor

Hi, this error is frequently appearing in our site error log and I’d like to find a way to fix it:

Fatal error: Uncaught TypeError: explode(): Argument #2 ($string) must be of type string, array given in /wp-content/plugins/filter-everything-pro/src/RequestParser.php:133

Best regards

Hi Victor, thanks for sending the fix over. Will this be in the next update of the plugin? I’ll make a note to add it each time I update if not.

Thanks Helen

FE_support Author Team

Hi Helen

Yes, absolutely. It will be included in the next plugin update, as this is related to potential errors when some other data type is passed. It will act as a protection mechanism to prevent any errors and similar issues.

Best Regards,
Victor

That’s great, thank you!

Best regards Helen

Hello, one of our filters has randomly stopped working, i have no idea why.

The people field works on some numbers like 5 but only gives 1 result, there are multiple for 10 but it shows nothing.

This is the live page with it not work: https://www.excellence.villas/villas

i duplicated the filters and created a test page and none of the filters work on this page – https://www.excellence.villas/villas-test/ any ideas?

thanks, Sam

FE_support Author Team

Hi Sam

1) If a filter was created from an ACF custom field, please check this page: https://filtereverything.pro/resources/acf-and-fe/ and reverse any changes made on the site during the period when the filter stopped working.

2) You also need to select a filtered list under “And what to filter” in the duplicated filter settings in order to make it filter posts on the page.

If you want us to check all these issues directly on your site, please extend your support period so we can provide further instructions on how to share your credentials safely.

Please note that generally, there is no support for accounts whose support period has expired following the support policy.

If you have any further requests, we can help you once we have addressed all requests from accounts with valid support periods. Please note that this process may take some time, possibly days or weeks.

If you want to receive it faster, please extend the support period. We will prioritize processing the request for supported accounts.

Best Regards,
Victor

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