22682 comments found.
Hello!
The support request from our customer:
“For the past few weeks, on all my admin pages, I have a large WPBakery banner indicating: ” Did you know you have WPB AI credits available? With WPBakery AI you can generate text, custom code, improve text, and translate. ”.
When I close it, it always comes back, and it becomes bothersome as it appears in incongruous places. Is it possible to close it permanently? Thank you”
Hello, The banner should not appear once the close icon in it is clicked. Can you drop us a message with access to the setup, so that we can check it further?
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Hello!
Our customers faced a bug.
The WPBakery 7.4 does not work correctly on Safari versions lower than 16.5, the “Backend Editor” button is not clickable when editing the content on any post/page. This bug is reproduced on default WordPress themes, like 2024.
WPBakery 7.2 doesn’t have this bug, it works correctly with older Safari versions.
Will this be fixed in the next updates?
Hello, We will add this issue onto our list to investigate it further and to confirm it as a bug so that it can be fixed soon.
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Hi, I´m having a problem with video player module not showing video – only link. We found a difference in setting of our hosting provider.
Could you please say whether video plugin works properly with http2 protocol? Thanks!
Hello, The video player supports videos from youtube and vimeo. Unfortunately it’s display is not tested with http2 protocol.
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Thanks, could you please test it? I would really appreciate it – so I don´t have to search for a different reason.
Hello, Please feel free to drop a ticket via support portal: support.wpbakery.com and share the plugin and steps that can be followed to test it.
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Hi, I’m looking for a permanent solution to prevent ad injection. I don’t want offers injected into my site. No matter if black friday, christmas or any other promo. Today just another ad was injected: “Did you know you have WPB AI credits available? With WPBakery AI you can generate text, custom code, improve text, and translate.” Please stop this. Thank you for your understanding.
Hello, You can disable the ad display by clicking on close icon in the top right corner of the ad banner. This will store the ad preference selection and hence will prevent display of any ads in the future.
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Hi, this will only prevent the insertion till you relase the next ad a few days later. I’m looking for a permant solution to not see your ads! Also I have to do this on every tab that is open every time as soon as you insert the next ad.
How can I change my password on your website?
Hello, You can reset the account password using: https://support.wpbakery.com/reset-password/
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This appears to require that I renew support just to update my password??
Hello, The support tenure renewal is not required to reset the account password. The account password can be reset using the link shared in previous reply. It will send you a password reset link to your email id. The renewal of support tenure will allow you to contact support incase you face any issue while using the plugin. It also comes with added benefits: https://kb.wpbakery.com/docs/faq/what-are-the-benefits-of-renewing-support-tenure/
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Hello, it creates problem with CSP (Content security policy) if we don’t use unsafe-inline or unsafe-eval then WPbakery page builder is not loading in Wordpress Admin panel. this is the default scope of any policy. please do the needful
Hello, Can you please drop a ticket via: https://support.wpbakery.com/ and share more details on how to replicate the issue, so that it can be investigated further?
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I have create the ticket
Hello, sir. We have a problem with your plugin. Is about moving components inside a row, from a collumn to another. Please, give us a solution. Take a look here. Thank you!
https://themeforest.net/comments/30371967and your partner answer https://themeforest.net/comments/30372505
Hello, This issue has been identified as a bug and we have added it onto our bug fix list so that it can be improved in the future.
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LOAD MORE BUTTON empty. The button is there, but it empty. So without visible words “Load More”, people don’t know that they have to push the button to “Load More” projects.
I’m on version 7.4 Latest Wordpress version.
Hello, Please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.
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Hi,
There is a bug with the WP Bakery Media Masonry grid widget in Firefox when you load the page for the first time (you can replicate it every time you load the page on a private window) the top images are displaying as a mall stripe. Only the bottom ones are displaying correctly but they also overlap the content after it https://i.imgur.com/VhuBczS.png
It should be like this https://i.imgur.com/3rQf964.pngYou can replicate this with any default theme
We have identified this as a bug and this has been added to our bug list . We will fix this in a future release .
Hi
I see in the changelog 2024-02-21 – version 7.5 – Fix: Masonry media grid works properly
But the issue still happens here. can you please confirm?
Hi, do you have a fix for “preg_match(): Passing null to parameter #2 ($subject) of type string is deprecated” in wp-content/plugins/js_composer/include/helpers/helpers_api.php:418?
Hello, Please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.
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Hi!, I have a theme made with WPBakery. If I purchase a license through Envato, the license would be for life, is that correct? Does this also apply to the new AI option and other premium options? Thanks in advance.
Hello, The plugin license is valid for lifetime. The features such as AI is dependent upon the support tenure. They will continue to work until the plugin has active support tenure. The support tenure can be renewed once it expires.
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Hi there, could you please let me know If I can integrate this page builder with this SEO Tools Script https://www.verzex.com/seo ? Thank you in advance.
Hello, Unfortunately we have not tested the script shared by you. The page builder has it’s own SEO tool which helps to analyze any content added by it and suggests changes to improve the page SEO. You can check more details of the SEO tool here: https://kb.wpbakery.com/docs/learning-more/wpbakery-seo/
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I had a client literally sack me, for using your plugin. “That old thing, everyone knows its hopeless and slow. They are doing nothing to make it fast, unlike other more modern page builders. Why are you using it. That… really sucked.
So… how do I respond to that?
Hello, The plugin is regularly updated and we release updates to fix any bugs and introduce new features. If you are facing any issue with website performance, then please feel free to drop us a ticket via support portal: https://support.wpbakery.com/ and share your temporary login details in it, so that it can be checked further.
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the new version no longer seems to read classes within spans with the impreza theme. It automatically deletes them. This is a big problem
Hello, If the issue occurs with a specific theme, then we can recommend contacting the theme developer to make sure that the theme is compatible with the latest update.
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Hello, Yoast SEO unable to count the number words from WP bakery page builder.even it’s not count anything written in shortcode so its not compatible with Yoast Can you guys please let us know about it
Hello, Yes, most SEO plugins cannot analyze the shortcodes. Due to this reason, we have implemented our own SEO tool which is available since 7.4 update. You can check the tutorial here on how to use it: https://kb.wpbakery.com/docs/learning-more/wpbakery-seo/
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but still the Yoast SEO not capture the things and not working as expected. its not fully compatible with it
Hello, As suggested earlier, there can be an issue as the parser used in yoast is unable to parse the shortcodes. This prevents it from analyzing the actual page content. The SEO tool implemented by us analyzes the content within the shortcodes and suggests changes based on it.
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Hello, 1- will the new wpbakery seo causes any issues if we’re already using yoast ? 2- how can we disable this ?
Thank u
Hello, The WPBakery SEO does not cause any issue if you are already using a SEO plugin. It is currently not possible to disable the SEO feature.
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Sorry, but your banner in the dashboard is annoying!
Hi, Apologies for the inconvenience caused. We will forward your feedback to our marketing team, so that the experience can be improved in future releases.
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The admin interface on my customer’s side is very slow, he uses Wpbakery 7.4.
According to Query monitor, this is the cause of the slowdown, + the Templatera plugin.
The site runs on PHP8.3.
When editing the page, Wpbakery shows an outdated error for 80 elements and 1 element for the Templatera plugin.
Are you planning to replace obsolete code?
It’s unfortunate that it’s not compatible with php8 
Hello, The 7.4 version of WPBakery Page Builder is compatible with PHP 8.0. Please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.
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OK, for example see in the yours file row: wp-content/plugins/js_composer/include/helpers/helpers_api.php:418 preg_match()
compatible or deprecated?
Hello, Unfortunately the message and location shared is not giving an idea of the issue or it’s cause. However, we can recommend taking the site backup to then check it by deactivating rest of the plugins except WPBakery Page Builder and using a default theme like twenty twenty four, as there can be an issue if any of them is not compatible with PHP 8.0.
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no problem, I fixed all the deprecated snippets in the source,
the admin interface has been sped up
Hey WPB, have you been getting reports of an issue with the map file? /class-wpb-map.php on line 612 Undefined array key “params” We fixed it on our own end for our client, whats weird she’s the only one experiencing it though.
Hello, Unfortunately we have not encountered such an issue. Can you please provide us with the exact steps to replicate it?
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Got it. For us it’s only on one install. So it’s probably a bug or conflict with their caching
Rohan, here. On this install it is happening too. https://www.loom.com/i/78533e9933394e8a9e13a6adcbe572ff
Hello, Thanks for sharing. Is it possible that you can provide us with the steps to follow on our setup to replicate the issue? That will help us to debug it further.
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All I’m doing it running WP CLI commands any command gets messed up with that error. It’s not on every site but it is often. No clue why I always get it.
Hello, That is bit strange. At the moment, we haven’t received additional reports of a similar nature. Rest assured, we are closely monitoring the situation and will take any necessary steps to address it accordingly.
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Hi, how can I stop this plugin from injecting ads into the admin area of my website to promote your offers? This is really very unpleasant, it feels like you have hacked my website. There should be no such thing in a paid plugin.
Hello, You can click on close option on the ad (top right corner) and it will remember the selection. This will prevent display of ad in dashboard.
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Hi, I’m looking for a permanent solutions. I don’t want offers injected into my site. No matter if black friday, christmas or any other promo. Thank you for your understanding.
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