22695 comments found.
LOAD MORE BUTTON empty. The button is there, but it empty. So without visible words “Load More”, people don’t know that they have to push the button to “Load More” projects.
I’m on version 7.4 Latest Wordpress version.
Hello, Please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.
Knowledge Base ·
Official Support ·
Facebook ·
Twitter
Don’t forget to join our newsletter. Be first to get news and inside secrets from WPBakery team.
Hi,
There is a bug with the WP Bakery Media Masonry grid widget in Firefox when you load the page for the first time (you can replicate it every time you load the page on a private window) the top images are displaying as a mall stripe. Only the bottom ones are displaying correctly but they also overlap the content after it https://i.imgur.com/VhuBczS.png
It should be like this https://i.imgur.com/3rQf964.pngYou can replicate this with any default theme
We have identified this as a bug and this has been added to our bug list . We will fix this in a future release .
Hi
I see in the changelog 2024-02-21 – version 7.5 – Fix: Masonry media grid works properly
But the issue still happens here. can you please confirm?
Hi, do you have a fix for “preg_match(): Passing null to parameter #2 ($subject) of type string is deprecated” in wp-content/plugins/js_composer/include/helpers/helpers_api.php:418?
Hello, Please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.
Knowledge Base ·
Official Support ·
Facebook ·
Twitter
Don’t forget to join our newsletter. Be first to get news and inside secrets from WPBakery team.
Hi!, I have a theme made with WPBakery. If I purchase a license through Envato, the license would be for life, is that correct? Does this also apply to the new AI option and other premium options? Thanks in advance.
Hello, The plugin license is valid for lifetime. The features such as AI is dependent upon the support tenure. They will continue to work until the plugin has active support tenure. The support tenure can be renewed once it expires.
Knowledge Base ·
Official Support ·
Facebook ·
Twitter
Don’t forget to join our newsletter. Be first to get news and inside secrets from WPBakery team.
Hi there, could you please let me know If I can integrate this page builder with this SEO Tools Script https://www.verzex.com/seo ? Thank you in advance.
Hello, Unfortunately we have not tested the script shared by you. The page builder has it’s own SEO tool which helps to analyze any content added by it and suggests changes to improve the page SEO. You can check more details of the SEO tool here: https://kb.wpbakery.com/docs/learning-more/wpbakery-seo/
Knowledge Base ·
Official Support ·
Facebook ·
Twitter
Don’t forget to join our newsletter. Be first to get news and inside secrets from WPBakery team.
I had a client literally sack me, for using your plugin. “That old thing, everyone knows its hopeless and slow. They are doing nothing to make it fast, unlike other more modern page builders. Why are you using it. That… really sucked.
So… how do I respond to that?
Hello, The plugin is regularly updated and we release updates to fix any bugs and introduce new features. If you are facing any issue with website performance, then please feel free to drop us a ticket via support portal: https://support.wpbakery.com/ and share your temporary login details in it, so that it can be checked further.
Knowledge Base ·
Official Support ·
Facebook ·
Twitter
Don’t forget to join our newsletter. Be first to get news and inside secrets from WPBakery team.
the new version no longer seems to read classes within spans with the impreza theme. It automatically deletes them. This is a big problem
Hello, If the issue occurs with a specific theme, then we can recommend contacting the theme developer to make sure that the theme is compatible with the latest update.
Knowledge Base ·
Official Support ·
Facebook ·
Twitter
Don’t forget to join our newsletter. Be first to get news and inside secrets from WPBakery team.
Hello, Yoast SEO unable to count the number words from WP bakery page builder.even it’s not count anything written in shortcode so its not compatible with Yoast Can you guys please let us know about it
Hello, Yes, most SEO plugins cannot analyze the shortcodes. Due to this reason, we have implemented our own SEO tool which is available since 7.4 update. You can check the tutorial here on how to use it: https://kb.wpbakery.com/docs/learning-more/wpbakery-seo/
Knowledge Base ·
Official Support ·
Facebook ·
Twitter
Don’t forget to join our newsletter. Be first to get news and inside secrets from WPBakery team.
but still the Yoast SEO not capture the things and not working as expected. its not fully compatible with it
Hello, As suggested earlier, there can be an issue as the parser used in yoast is unable to parse the shortcodes. This prevents it from analyzing the actual page content. The SEO tool implemented by us analyzes the content within the shortcodes and suggests changes based on it.
Knowledge Base ·
Official Support ·
Facebook ·
Twitter
Don’t forget to join our newsletter. Be first to get news and inside secrets from WPBakery team.
Hello, 1- will the new wpbakery seo causes any issues if we’re already using yoast ? 2- how can we disable this ?
Thank u
Hello, The WPBakery SEO does not cause any issue if you are already using a SEO plugin. It is currently not possible to disable the SEO feature.
Knowledge Base ·
Official Support ·
Facebook ·
Twitter
Don’t forget to join our newsletter. Be first to get news and inside secrets from WPBakery team.
Sorry, but your banner in the dashboard is annoying!
Hi, Apologies for the inconvenience caused. We will forward your feedback to our marketing team, so that the experience can be improved in future releases.
Knowledge Base ·
Official Support ·
Facebook ·
Twitter
Don’t forget to join our newsletter. Be first to get news and inside secrets from WPBakery team.
The admin interface on my customer’s side is very slow, he uses Wpbakery 7.4.
According to Query monitor, this is the cause of the slowdown, + the Templatera plugin.
The site runs on PHP8.3.
When editing the page, Wpbakery shows an outdated error for 80 elements and 1 element for the Templatera plugin.
Are you planning to replace obsolete code?
It’s unfortunate that it’s not compatible with php8 
Hello, The 7.4 version of WPBakery Page Builder is compatible with PHP 8.0. Please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.
Knowledge Base ·
Official Support ·
Facebook ·
Twitter
Don’t forget to join our newsletter. Be first to get news and inside secrets from WPBakery team.
OK, for example see in the yours file row: wp-content/plugins/js_composer/include/helpers/helpers_api.php:418 preg_match()
compatible or deprecated?
Hello, Unfortunately the message and location shared is not giving an idea of the issue or it’s cause. However, we can recommend taking the site backup to then check it by deactivating rest of the plugins except WPBakery Page Builder and using a default theme like twenty twenty four, as there can be an issue if any of them is not compatible with PHP 8.0.
Knowledge Base ·
Official Support ·
Facebook ·
Twitter
Don’t forget to join our newsletter. Be first to get news and inside secrets from WPBakery team.
no problem, I fixed all the deprecated snippets in the source,
the admin interface has been sped up
Hey WPB, have you been getting reports of an issue with the map file? /class-wpb-map.php on line 612 Undefined array key “params” We fixed it on our own end for our client, whats weird she’s the only one experiencing it though.
Hello, Unfortunately we have not encountered such an issue. Can you please provide us with the exact steps to replicate it?
Knowledge Base ·
Official Support ·
Facebook ·
Twitter
Don’t forget to join our newsletter. Be first to get news and inside secrets from WPBakery team.
Got it. For us it’s only on one install. So it’s probably a bug or conflict with their caching
Rohan, here. On this install it is happening too. https://www.loom.com/i/78533e9933394e8a9e13a6adcbe572ff
Hello, Thanks for sharing. Is it possible that you can provide us with the steps to follow on our setup to replicate the issue? That will help us to debug it further.
Knowledge Base ·
Official Support ·
Facebook ·
Twitter
Don’t forget to join our newsletter. Be first to get news and inside secrets from WPBakery team.
All I’m doing it running WP CLI commands any command gets messed up with that error. It’s not on every site but it is often. No clue why I always get it.
Hello, That is bit strange. At the moment, we haven’t received additional reports of a similar nature. Rest assured, we are closely monitoring the situation and will take any necessary steps to address it accordingly.
Knowledge Base ·
Official Support ·
Facebook ·
Twitter
Don’t forget to join our newsletter. Be first to get news and inside secrets from WPBakery team.
Hi, how can I stop this plugin from injecting ads into the admin area of my website to promote your offers? This is really very unpleasant, it feels like you have hacked my website. There should be no such thing in a paid plugin.
Hello, You can click on close option on the ad (top right corner) and it will remember the selection. This will prevent display of ad in dashboard.
Knowledge Base ·
Official Support ·
Facebook ·
Twitter
Don’t forget to join our newsletter. Be first to get news and inside secrets from WPBakery team.
Hi, I’m looking for a permanent solutions. I don’t want offers injected into my site. No matter if black friday, christmas or any other promo. Thank you for your understanding.
In my opinion. the new SEO “toolkit” is probably the worst idea ever. Everyone is already using SEO plugins like Yoast. And the only thing it does is add page/post meta tags so you still need an SEO plugin for all your other SEO needs.
The new feature is probably just added bloat for 99% of people. And it can’t even be disabled via the Plugin settings panel. When adding new features like AI/SEO it would be really nice if these functions could be disabled in the admin panel so if you don’t need the features you don’t have to worry about the added bloat.
I’m really just so confused about this addition…Was this something a lot of people requested? I would be very surprised if it was.
- AJ
Hello, The issue with third-party SEO plugins is that they can detect and analyze the plain text. However, most fail to correctly analyze the content if it is rendered using shortcodes. As you know, the WPBakery Page Builder renders its content using shortcodes. This caused the issue in analyzing the content rendered by it. We had complaints from users to make it easier for them to analyze the content rendered by the page builder so that they can improve the content SEO. The new SEO tool is tailor-made for the page builder. In its current release, it can set various metadata and control the content displayed on social media when the post/page link is shared. The key feature is the content analysis which analyses the content from the page builder and suggests changes based on it so that the content can be improved while the page is being built.
Knowledge Base ·
Official Support ·
Facebook ·
Twitter
Don’t forget to join our newsletter. Be first to get news and inside secrets from WPBakery team.
Thanks for the reply. I got your email and replied back there 
Hello, my header is not working anymore. I see here in the comments that more people have these issues.
Hello, Please make sure that in page layour you are using a default layout. If you select the blank layout, then the page will not display the header and footer from the theme.
Knowledge Base ·
Official Support ·
Facebook ·
Twitter
Don’t forget to join our newsletter. Be first to get news and inside secrets from WPBakery team.
Nothing opens. When i want to edit the page, the pop up with its elelment is just spinning, but you cannot edit. what’s wrong? stop saying to submit a ticket. what’s wrong?
Hello, The issue sounds like a conflict with plugin/theme. You can backup the site and then check it by deactivating the plugin one by one except WPBakery Page Builder. You can also check it by switching onto a default theme like twenty twenty four to make sure that the conflict is not arising from the theme.
Knowledge Base ·
Official Support ·
Facebook ·
Twitter
Don’t forget to join our newsletter. Be first to get news and inside secrets from WPBakery team.
Found the problem. Apparently, your theme works with PHP 7.3 and lower. PHP 8.0 and higher doesn’t work. Can you please send me a update file or update your theme so I can run it under 8+ version? On top of that, we get 500 errors.
Hello, Our product (WPBakery Page Builder) is a plugin. It works well with PHP 8.0 and versions above it. You can update the plugin using any of these two methods: https://kb.wpbakery.com/docs/getting-started/update/
Knowledge Base ·
Official Support ·
Facebook ·
Twitter
Don’t forget to join our newsletter. Be first to get news and inside secrets from WPBakery team.
I know it is a plugin. I j just tested it on those versions and that was the outcome. Can you guys check one more time? I can’t get your plugin to load while using php 8.0 and higher.
Hello, If the issue still persist on your setup with the latest version, then please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.
Knowledge Base ·
Official Support ·
Facebook ·
Twitter
Don’t forget to join our newsletter. Be first to get news and inside secrets from WPBakery team.
Is the license lifetime?
Hello, Yes, the plugin license is valid for lifetime with lifetime free updates.
Knowledge Base ·
Official Support ·
Facebook ·
Twitter
Don’t forget to join our newsletter. Be first to get news and inside secrets from WPBakery team.
Hello,
The Masonry Media Grid with Custom template lightbox is not working. When I click on the grid photo it opens the photo URL directly.
Hello, Yes, this issue has been identified as a bug and it is on our bug-fix list.
Knowledge Base ·
Official Support ·
Facebook ·
Twitter
Don’t forget to join our newsletter. Be first to get news and inside secrets from WPBakery team.
Hello – I am having a problem removing the white border on Image gallery – Flex slider fade.
How can i remove this border please.
Thank you.
https://innervisions.online/Hello, The border can be removed using CSS. Our support team will be glad to guide you further if you drop us a ticket via support portal: support.wpbakery.com
Knowledge Base ·
Official Support ·
Facebook ·
Twitter
Don’t forget to join our newsletter. Be first to get news and inside secrets from WPBakery team.
Thank you. But i really dont think its fair to have me renew support and pay for a piece of css that i need to correct an issue which should be an option available with the plugin.
Please kindly consider posting the css here.
Thanks,
Hello, If you check the standard flex slider gallery within the plugin: https://vcpreview.com/shortcodes/image-gallery/ you will find that it does not have any white border around it: https://i.imgur.com/xBXwc6Y.png
The border you’re seeing on your end is likely added by a third-party plugin or theme. To remove it, we’ll need to apply custom CSS code. Unfortunately, we can only provide this custom CSS code through our support portal.
Our support team will be happy to assist you with the necessary CSS to remove the unwanted border.
Knowledge Base ·
Official Support ·
Facebook ·
Twitter
Don’t forget to join our newsletter. Be first to get news and inside secrets from WPBakery team.
Thanks for your reply, but it is totally unacceptable. I turned other plugins off and the border is still there.
Your support team will only respond if i renew my support contract and pay.
This is, in my opinion an unfair solution to an existing issue with this software.
A VERY DISAPPOINTED CUSTOMER.
Hi, I’m sorry to hear about your disappointment. The plugin purchase includes a standard support tenure of six months. If you’re still facing issues after this period, you have the option to extend support by renewing it. This will give you continued access to our support team for assistance.
As you can see in the link shared in the previous reply, the standard flex gallery does not have a border. This border might be from the theme if deactivating the plugins does not have any effect on it’s appearance.
Knowledge Base ·
Official Support ·
Facebook ·
Twitter
Don’t forget to join our newsletter. Be first to get news and inside secrets from WPBakery team.
i am also sorry to read your reply. I use WP-Bakery on more than one site and the same issue persists.
This is clearly a bug in your plugin.
Please kindly refer my issue to your management team.
Hi, I have problems with the accordion collapsible content panels and the (old) show your tabs which do not display correctly I have version 7.3 installed. Does anyone else have the same problem?
Hello, I am afraid we have encountered such an issue. Can you please drop us a ticket via support portal: https://support.wpbakery.com/ and share temporary login details in it along with the steps to replicate it?
Knowledge Base ·
Official Support ·
Facebook ·
Twitter
Don’t forget to join our newsletter. Be first to get news and inside secrets from WPBakery team.
This item was featured on CodeCanyon
Power Elite Author
Contact the Envato Market Help Team
