22690 comments found.
There is a major issue with your latest update. Now our slider revolution has issues. the image shifted to the left upon loading. I check so many blogs and it talks about it. Slider revolution points out to you https://www.sliderrevolution.com/faq/wp-bakery-visual-composer-compatibility-issue/ please fix it.
The article shared by you seems to be quite old (posted in Nov 2021). You can try the method suggested in the article to check if it helps. If the issue continues to persist, then please feel free to drop us a ticket via: https://support.wpbakery.com/ and share your temporary login details so that the support team can investigate it further.
Hello. Do you think this is a bug, at counter element?
https://themeforest.net/comments/30390589Thanks.
Hello, The standard version of WPBakery Page Builder does not have a counter element. It is most likely added by a third party add-on or a theme that is used at your end. We can recommend contacting the respective theme/add-on developer so that they can guide you with it.
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It is possible export an xml for visual composer pages with no codes?
Im integrating doofinder and all pages created with visual composer show code in the excerpt like this “[vc_row full_width=»stretch_row_content_no_spaces» content_placement=»bottom» full_height=»yes» columns_placement=»bottom» remove_bo”....
I would need to know if this its possible prior to renew support
https://capture.dropbox.com/bygAw4ZvkZbe2gJWHello, If you are exporting page/post as xml then it exports the page content from database where content is stored in shortcode format. These shortcodes can only render if the website (to which xml is imported) has WPBakery Page Builder active on it.
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Thanks for your response
I tried to export an xml because the pages content dont render
We are on the same website, with visual composer running but the excerpt shows code and not real text
¿There is any workaround to solve the integration with doofinder?
Regards
Hello, It might be that the excerpts in this case are dependent upon data from default WP editor where elements are in shortcode format. In such case, you can manually add an excerpt to the page/post using WordPress excerpt field so that it gets displayed instead of the default one.
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Can’t update the plugin with the latest version says license i have purchased this plugin from here.
Hello, If you are facing any issue with auto-updates, then please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.
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Hi
Is WPBakery AI the same as the plugin here.
Hello, The AI is a new feature that is included within the WPBakery Page Builder plugin. It helps to generate content, improve existing content, generate code, in translations, etc. You can check more details about it here: https://kb.wpbakery.com/docs/learning-more/wpbakery-ai/
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Thank you so much.
I tried using the feature on my website. The prompt ask me to get a license, but I already have an active license.
Hello, Please make sure that the license has active support tenure as AI depends on it.
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The latest version of the plugin breaks. The editor just never loads. The previous version was fine.
Redownloaded it from the dashboard here and it works. I think one of the zips that is uploaded to here is corrupted.
Hello, You can download the latest version of the plugin from the downloads section of your account: https://support.wpbakery.com/downloads It currently has an option to download only one zip. But we will soon have past versions available there as well.
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Please let me know how to prevent any further spam advertisements about your AI from being placed in all of my, and my clients dashboards. It seems every week you are pushing some new message it’s annoying everyone.
If anyone wants to disable these incredibly annoying and intrusive spam ads simply paste this code I created in your child theme:
class Disable_WPBakery_Spam_Ads {
public function __construct(){
add_action('init', [$this, 'remove_transient']);
add_filter('pre_http_request', [$this, 'disable_request'], 10, 3);
}
public function remove_transient(){
delete_transient('wpb_notice_list');
}
public function disable_request($continue, $args, $url){
if($url === 'https://support.wpbakery.com/api/external/notifications'){
return true;
}
return $continue;
}
}
new Disable_WPBakery_Spam_Ads();
Regarding your answer “Hello, You can disable the ad display by clicking on close icon in the top right corner of the ad banner. This will store the ad preference selection and hence will prevent display of any ads in the future.”
-> NO, this will only prevent the insertion till you relase the next ad a few days later. I’m looking for a permant solution to not see your ads! Also I have to do this on every tab that is open and on every device I use every time as soon as you insert the next ad.
Please add an option to permanently disable the ad injection. This was not part of the plugin when I purchased it and is something that is usually only done by bad actors / malware.
Hello, We will add your feedback to our list to improve it in future.
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Hello!
The support request from our customer:
“For the past few weeks, on all my admin pages, I have a large WPBakery banner indicating: ” Did you know you have WPB AI credits available? With WPBakery AI you can generate text, custom code, improve text, and translate. ”.
When I close it, it always comes back, and it becomes bothersome as it appears in incongruous places. Is it possible to close it permanently? Thank you”
Hello, The banner should not appear once the close icon in it is clicked. Can you drop us a message with access to the setup, so that we can check it further?
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Hello!
Our customers faced a bug.
The WPBakery 7.4 does not work correctly on Safari versions lower than 16.5, the “Backend Editor” button is not clickable when editing the content on any post/page. This bug is reproduced on default WordPress themes, like 2024.
WPBakery 7.2 doesn’t have this bug, it works correctly with older Safari versions.
Will this be fixed in the next updates?
Hello, We will add this issue onto our list to investigate it further and to confirm it as a bug so that it can be fixed soon.
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Hi, I´m having a problem with video player module not showing video – only link. We found a difference in setting of our hosting provider.
Could you please say whether video plugin works properly with http2 protocol? Thanks!
Hello, The video player supports videos from youtube and vimeo. Unfortunately it’s display is not tested with http2 protocol.
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Thanks, could you please test it? I would really appreciate it – so I don´t have to search for a different reason.
Hello, Please feel free to drop a ticket via support portal: support.wpbakery.com and share the plugin and steps that can be followed to test it.
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Hi, I’m looking for a permanent solution to prevent ad injection. I don’t want offers injected into my site. No matter if black friday, christmas or any other promo. Today just another ad was injected: “Did you know you have WPB AI credits available? With WPBakery AI you can generate text, custom code, improve text, and translate.” Please stop this. Thank you for your understanding.
Hello, You can disable the ad display by clicking on close icon in the top right corner of the ad banner. This will store the ad preference selection and hence will prevent display of any ads in the future.
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Hi, this will only prevent the insertion till you relase the next ad a few days later. I’m looking for a permant solution to not see your ads! Also I have to do this on every tab that is open every time as soon as you insert the next ad.
How can I change my password on your website?
Hello, You can reset the account password using: https://support.wpbakery.com/reset-password/
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This appears to require that I renew support just to update my password??
Hello, The support tenure renewal is not required to reset the account password. The account password can be reset using the link shared in previous reply. It will send you a password reset link to your email id. The renewal of support tenure will allow you to contact support incase you face any issue while using the plugin. It also comes with added benefits: https://kb.wpbakery.com/docs/faq/what-are-the-benefits-of-renewing-support-tenure/
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Hello, it creates problem with CSP (Content security policy) if we don’t use unsafe-inline or unsafe-eval then WPbakery page builder is not loading in Wordpress Admin panel. this is the default scope of any policy. please do the needful
Hello, Can you please drop a ticket via: https://support.wpbakery.com/ and share more details on how to replicate the issue, so that it can be investigated further?
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I have create the ticket
Hello, sir. We have a problem with your plugin. Is about moving components inside a row, from a collumn to another. Please, give us a solution. Take a look here. Thank you!
https://themeforest.net/comments/30371967and your partner answer https://themeforest.net/comments/30372505
Hello, This issue has been identified as a bug and we have added it onto our bug fix list so that it can be improved in the future.
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LOAD MORE BUTTON empty. The button is there, but it empty. So without visible words “Load More”, people don’t know that they have to push the button to “Load More” projects.
I’m on version 7.4 Latest Wordpress version.
Hello, Please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.
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Hi,
There is a bug with the WP Bakery Media Masonry grid widget in Firefox when you load the page for the first time (you can replicate it every time you load the page on a private window) the top images are displaying as a mall stripe. Only the bottom ones are displaying correctly but they also overlap the content after it https://i.imgur.com/VhuBczS.png
It should be like this https://i.imgur.com/3rQf964.pngYou can replicate this with any default theme
We have identified this as a bug and this has been added to our bug list . We will fix this in a future release .
Hi
I see in the changelog 2024-02-21 – version 7.5 – Fix: Masonry media grid works properly
But the issue still happens here. can you please confirm?
Hi, do you have a fix for “preg_match(): Passing null to parameter #2 ($subject) of type string is deprecated” in wp-content/plugins/js_composer/include/helpers/helpers_api.php:418?
Hello, Please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.
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Hi!, I have a theme made with WPBakery. If I purchase a license through Envato, the license would be for life, is that correct? Does this also apply to the new AI option and other premium options? Thanks in advance.
Hello, The plugin license is valid for lifetime. The features such as AI is dependent upon the support tenure. They will continue to work until the plugin has active support tenure. The support tenure can be renewed once it expires.
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Hi there, could you please let me know If I can integrate this page builder with this SEO Tools Script https://www.verzex.com/seo ? Thank you in advance.
Hello, Unfortunately we have not tested the script shared by you. The page builder has it’s own SEO tool which helps to analyze any content added by it and suggests changes to improve the page SEO. You can check more details of the SEO tool here: https://kb.wpbakery.com/docs/learning-more/wpbakery-seo/
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