11,079 Reviews
After purchasing this plugin, I realized that the “lifetime update” was a scam. It is impossible to update manually as they say, because you have to contact support to correct the download page in order to download the latest version, but when you try to do so... They ask you to purchase the support service, so you have to RENEW your subscription. What's the point?
Author response
Hello, The latest version of the plugin can always be downloaded directly from the Downloads section of your account: support.wpbakery.com/downloads
Contacting support is not required in order to download the latest version or manually update the plugin. Manual updates remain available for a lifetime, even if the support period has expired.
Thank you for your kind help.
Author response
We’re glad we could assist.
My favourite builder for many years
Author response
Thank you so much for your kind words! We're thrilled to know WPBakery has been your go-to builder.
I didn't expect the support team to be able to help me. I'm pleasantly surprised.
Author response
Glad to hear that we were able to help. Thanks for the five-star review.
Can't save certain element changes after the latest update, not good, nor usable. Will change my rating when these bugs are fixed.
Author response
We’ve identified a similar issue with the Text Block element, and a fix for it will be included in the next release, which will be out soon.
If you’re experiencing the same issue with other elements as well, please feel free to open a ticket via our Customer Center so that the support team can investigate it further and assist you directly: https://support.wpbakery.com/
Excelent builder, far better and easier to use than Elementor. The best ever used.
Author response
Thank you for the kind words!
As I can't respond to your comment.
I completely disagree with forcing people to manually download and install updates without paying for support.
Updates should always be available through the WordPress updates page inside the site with a valid license. One should not need to pay for support to have this feature.
Especially given the number of security related updates in this plugin. This is essentially a security risk.
Author response
Hello, The auto-update feature is provided as an added convenience for users with an active support tenure, alongside other benefits such as WPBakery AI, the font manager, template library, and direct support.
That said, the renewal of support tenure is completely optional and does not affect access to plugin updates. Lifetime updates remain available to all license holders and can always be applied manually, ensuring you never miss security or feature releases even without an active support package.
I installed WPBakery upgrade into Porto and Findall. Both themes would ot work. Please return my purchase price.
Author response
Hi, We’re sorry to hear about the trouble you faced. We’ll be glad to guide you further and help resolve this. Could you please open a ticket via our customer center at: https://support.wpbakery.com/ ?
This will allow our support team to review your setup in detail and assist you directly.
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