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Same pages of my site is loaded with the codes vc_row[vc_column_text].
Plugin WPBakety is activated.
Is anyone able to help me, please?
Check file: js_composer/assets/js/vendors/woocommerce-add-to-cart.js because with many other plugins it generates an error: ”$button.hasClass is not a function” E.g. with https://yithemes.com/it/themes/plugins/yith-easy-order-page-for-woocommerce/
Why doesn’t this work on mobile? Trying to use the backend editor is impossible trying to scroll the page just grabs and drags objects. (How about needing to press and hold to trigger the drag behavior? Or is that got a little too much common sense?) There’s also literally no way to open elements like a text block. You tap on them, nothing happens…. brilliant. Guys it’s 2022 and mobile is #1. You’ve made I don’t know how many millions and this is the best you could come up with the remain competitive with Elementor and others? Clearly it’s time to make the switch and leave this to rot.
Hello, We understand your concern. However, our focus is to provide best editor experience on desktop to build a website. The area on mobile devices is limited and hence a better user experience cannot be provided for building a complete site. The content built using it is optimised for mobile rendering so that it can display well across all the devices.
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Not looking for full development on mobile. But looking to be able to do simple adjustments like editing a text block that might contain Business hours for example or simply being able to scroll down the page on mobile without unintentionally dragging elements. The core of Wordpress is pretty much mobile responsive these days as are many other plugins. I feel the lack of any effort to improve the mobile experience over your 11 years of development is a very poor decision. But again, it’s fine – plenty of other page builder options these days
I’m using the new version 6.9 and I can’t find the respponsiveness column settings. Where can I find it?
Thanks in advance
Hello, The responsiveness option is available under column settings. If it is not available at your end, then there is a chance that the option might be disabled by the theme or a plugin.
I have to update my plugin but it says I have to download it from the envato market. What to do?
Hello, If you have purchased the plugin via our website instead of envato, then you can download from your account: https://support.wpbakery.com/downloads
Use of dynamic content
The functionality listed on this page: https://help.visualcomposer.com/docs/features/dynamic-content/#:~:text=Dynamic%20content%20allows%20adding%20WordPress,the%20exact%20location%20and%20style.
Where is this located in this plugin – since such an option doesnt seem to be available anywhere ? ...
Hello, The article shared by you is of Visual Composer Website Builder plugin. The WPBakery Page Builder and Visual Composer Website Builder are two different plugin. You can check the detailed differences between the two here: https://help.visualcomposer.com/docs/getting-started/visual-composer-vs-wpbakery/
The plugin loads Google Fonts f.e.: https://fonts.gstatic.com/s/roboto/v18/KFOmCnqEu92Fr1Mu4mxK.woff2
How to disable the loading?
Hello, The plugin does not load a google font unless it is selected under elements such as custom heading, etc. Kindly check the elements used on the page where the font is being loaded to make sure that the font is not set via it’s settings.
Hi is there any way that I can modify the animation of the pagable container? I’d like the ‘pages’ to slide in like a slider? Thanks
Hello, Unfortunately by default the pageablecontainer does not support it. It might be possible with some js and css customisation.
Is it correct that posts in the post grid widget does not generate a readable link for the search robots?
When I analyze my page, the posts in the post grid are not displayed or counted.
Hello, The grids are rendered by ajax and hence there might be such an issue faced.
Hi, Presale question here. At the moment we are using 5.2 version. We want to purchase the license for new version but we are afraid of the compatibility issues with the existing theme as it has not updated for a long time. Question is, will we be able to download and use not latest but previous versions of wpbakery? (eg. like 5.9)
Hello, Once purchasing the plugin, you can drop us a ticket via support portal and the support team will be able to share previous versions of the plugin with you.
Hello, my client bought WP bakery on themeforest. When I want to activate the license on WordPress dashboard, I’m forwarded toward wpbakery website to login. But we don’t have any account on your website. So how can I do ? Thank you.
I’ve found a form registration on the dashboard, but the process to register never end…
Ok, this form is if you have an account…
Hello, As the license is purchased via codecanyon, in this case you should import the license into your WPBakery account. To do so, you can login into: support.wpbakery.com/login If you are not sure about the login details, then use the reset password option and use the email id associated with your codecanyon account.
Once logged in, navigate to licenses page and click on “import it” option at the bottom of the page. It will then prompt you to login into codecanyon to complete the import. You can then activate the plugin license as per: https://wpbakery.com/video-academy/activate-wpbakery-page-builder-wordpress-license/
Ok, thank, I try.
Hello, If you are referring to the script responsible for full width stretching then it’s code is located in js_composer_front.min.js.
Excellent! Closer to a decision…
Can you give me (or indicate) which “piece of code” in the js_composer_front.min.js file is responsible for stretching to full width?
I will cut out this part of the code and put it in a separate file that will be loaded first.
Hello, You can search for: data-vc-full-width=”true” in the file where you will find the code which get’s rendered when the row stretch is set to stretch row (full width options).
Quick question please. Is there any settings where you can control the paragraph double spacing in WPBakery? Thank you!
Hello, Unfortunately, there is no such setting within the page builder. The plugin relies on theme styles for such spacing.
Buy the plugin directly on their website. I have problems with it, it does not let me edit the columns but the plugin support does not know how to help me. Does anyone here know what it could be?
When I edit a column, it won’t open and the Design Option part doesn’t work.
Hello, As per the investigation done under the ticket sent by you, we suspect that the issue is specific to the server. We had another report of similar case in which the issue was related to it. One way this can be handled is by debugging the server to identify which exact server setting is causing it. Another alternative can be to migrate onto a different server.
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Hello, how can I achieve PAGEABLE CONTAINER to swipe with mouse or arrows on keyboard. Left and right navigation arrow would be nice too., Why is there not such basic option? I´d like to avoid another plugin for this. Thank you, David
Hello, The script used to render pageable container element does not support swipe or navigation using arrows. We will add this onto our feature request list so that a possibility of implementing such a feature can be checked.
Thanks for answer, it would be great if you add this function.
I am trying to retrieve my invoice from my account, but I can’t. Do you know how I can do this?
I tried to find another way to contact you, but it was impossible. I haven’t found my license and I can’t contact your support via my account. I just need my invoices.
Hello, If you have purchased the plugin license via codecanyon, then you can obtain the purchase invoice via your codecanyon account. If the license is purchased via our website, then the invoice is emailed after making a purchase. Sometimes the invoice email can land in spam. If you can share the email id used for purchasing the plugin, we can check if the purchase was made via our website and can then email you the invoice again.
I have been using your builder for many years now (usually comes with themes) and I am generally very happy. I must say though it is really annoying that after all these years you still don’t have an option for two things:
While there are relatively easy workarounds for the first issue, the second one is a true pain in the bum and it is killing med, actually. Please fix this. It cannot be that hard after all these years!
Hello, The framework that we use in the plugin does not support 7 column layout. The nearest layout it supports is with six columns.
A positioning of an element in a column depends upon the the height of element above it. The text element height can vary depending upon the amount of content added in it. Hence there is no easy solution for the element below it to be aligned. However, this might be possible with some custom js. The logic will be to check for the overall height of the row and then individually calculate the height of the text element. Once the height is obtained, the padding top can be added to the element below it depending upon the row height.
While your technical description is accurate, it really isn’t an answer. Not long ago your tool did not support 5 column layout either. It does today. As for the other question, that’s the point and that’s also the point with your tool: to make very complicated things possible in a more or less easy way. Is there anything in your plugin that is actually easy to do in raw coding? No, but you created this tool to make it easy to everyone. It is possible if you want. BTW, I finally got it to work wit A LOT of CSS workarounds. I shouldn’t need to sweat this much to do this after so many years. Other than that, still the best builder around.
We keep facing plugin update issues even tho we own a valid support license key. We’ve opened two tickets since Nov 2020 and customer support is nonexistent. Ticket #112365 Dec 2021, and ticket #99301 dating Nov 2020 — absolute silence, no response ever.
The support link leads to the same place we’ve submitted above tickets.
Is developer actually supporting this plugin? wth is going on?
Hello, Apologies for the inconvenience caused. The plugin is actively maintained and supported. Our support team had responded to both the tickets which were opened by you:
1) The ticket #99301 was responded within 6 hours: https://i.imgur.com/6fKzYDW.png
2) The ticket #112365 was responded within 1 hours where you suggested that the issue was resolved by enabling: Extensive VC plugin. We had requested temporary login details to check the issue further.
This was the last response that was sent via the ticket since we did not receive login details: https://i.imgur.com/ClfZybF.png
Sometimes a ticket response might end in spam folder. In such case, you can share the alternate email id and we can add a CC to it while replying.
Hello, 1 month ago there was a question posted at https://codecanyon.net/item/wpbakery-page-builder-for-wordpress/242431/comments?page=1101&filter=all#comment_28196785 and you replied at https://codecanyon.net/comments/28212666 with ”... Hello, To disable the js, you can use window.wpb_disable_full_width_row_js = true; and then you can use the CSS to stretch the row. ...”. ** Can you provide full code and information on where it needs to be placed to enable this filter, and also what CSS code needs to be used to stretch rows, as well as stretched rows with content stretched, and stretched rows without content being stretched to full screen width?
Hello, The filter is required if you want to use stretch the rows using modern CSS. This will disable the JS behaviour that is responsible for stretching the row and you can then add the custom CSS code to handle it. We do not have such CSS code for stretching the rows in the plugin. The filter can be added via main js file loaded by the theme.
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