8947 comments found.
Hello, I’m working on a multilingual Wordpress / Woocommerce site. I’m using your module to filter a product catalog.
I use WPML for translation. I translated the Woocommerce attributes with the WooCommerce Multilingual & Multicurrency module.
However, the translated attributes don’t appear on the pages.
For example, on the English page https://laboratoires-diamex.com/en/our-cosmetics/ we see the attributes in French and not in English.
How can I display the translated attributes?
Regards
Hi talaios
Thank you for choosing Filter Everything PRO.
Please send via PM your email address, so we can send you the latest version of the plugin, which should fix this. The update soon come up here on the site as well.
Best Regards,
- Victor
Having license issues: Unknown Error. Set credentials.
Hi pdensborn
Thank you for choosing Filter Everything PRO.
Please send the license key via PM as well.
Best Regards,
- Victor
Hi, we again a lot of issues with the filter. Can you guys help? You have access to our admin ? https://petsolutions.be/winkel/
Hi mrijnwal
You are using a child theme on top of the Hello element theme which is causing the fatal error – https://prnt.sc/Mj3IVFBVPgS2 if you are using a custom functionality, theme, please make sure that you did everything with WordPress coding standards.
Best Regards,
- Victor
Victor, how can those things suddenly happen?
We have no idea about what is happening on your site. You reported issues, so we accessed the site, installed the query monitor plugin, and investigated the root cause of the problem.
It is entirely up to you or the person who created this child theme, to determine why it is appearing and how it can be resolved. Our area of responsibility does not extend to this matter.
Best Regards,
- Victor
The strange thing is its working on other language? https://petsolutions.be/en/shop/categorie-dog_hiking/
Yes, it is working in another language. Same as you had an issue with the switch for some languages, perhaps it is somehow connected.
Best Regards,
- Victor
HI, what is happening if we change the url prefix? We see a huge increase in cpu / Ram usage when we change on?
Hi mrijnwal
Can you please provide some additional information on that matter? With a video or anything so we can better understand what you mean by “huge increase in CPU / RAM usage when we change on” during the process of changing it or after you change it increase and don’t go down?
Best Regards,
- Victor
Hi, I can’t find it in the docs. Can you please explain, how to mke such conditionaly filters?
https://demo.filtereverything.pro/step-by-step-filtering/Kind regards, Ole
Hi Ole
Inside the filter set, choose the needed filter click more option, and choose the parent filter. The rest is just hidden empty terms and empty filters options.
In general, there is no support for accounts whose support period has expired following the support policy.
But we can help you later after all requests from accounts with valid support periods are processed. It may take some time – days or weeks.
If you want to get it faster, please extend your support period and this request will be processed in the first queue for supported accounts.
Best Regards,
- Victor
Hello, im getting 404 Page Not found on my index page generated by Rank Math when i have Filter everything enabled. I deactivated all plugins for test to exclude other plugin involvement. Only plugins that were active are rank math, filter everything (pro as well) and woocommerce. I also cleared cache of website, ive flushe permalinks as well. Please help.
Hi Qbaska
Thank you for choosing Filter Everything PRO.
Can you please send the credentials to the wp-admin dashboard following this document so we can check it?
Also, please write step-by-step guide how we can see the issue.
Best Regards,
- Victor
Hello Victor, Thank you so much for fast response. I have sent all information via PM as requested.
To recreate issue just enable or disable filter everything plugin (base version and pro). Then when you will visit this XML page you will get Page not found error (custom 404 page is not yet created, but its 404 page – title of the tab in browser).
Most important sitemap that is not working (i use it for tests): https://thebathroom-boutique.com/product-sitemap.xml
As soon as i enable Filter everything plugin XML sitemap stops working correctly. Almost all of my pages are not indexable, because XML sitemaps are giving Page not found error.
There is not much really more to say, im sure its a conflict or issue between those 2 plugin, because i have disabled all plugins (absolutely all except Filter everything (pro as well), Rank Math plugins (pro as well) and WooCommerce as it is responsible for store (so products needed to create product XML sitemap).
Please also know that i have almost same website build on same server, same tools, same plugins as im used to tools that i work with and i have no issues with both plugins working together, all XML sitemaps works well.
Thank you for the detailed information.
It will take some time to thoroughly check everything. As soon as we have identified the issue, we will promptly provide you with the necessary information. Thank you for your patience and cooperation.
Best Regards,
- Victor
We have finished checking the site. The issue was in the URL prefix (product). In order to remove the issue, we had to delete all “product categories” filters from 4 of your filter sets and create them one more time with another URL prefix, which is unique for the site, and everything is working now.
In order to avoid such an issue, please use unique prefixes. Using the ones that already exist on your site, can cause such conflicts.
Best Regards,
- Victor
Dear Victor, thank you so much for helping me to solve this issue. I will remember your feedback as well. Great support btw! I will continue using this plugin in future projects. Best regards, Jakub
Hello Support,
I installed this plugin on a site but decided not to use it this time. I deactivated it and tried to delete but it shows this error.
Deletion failed: There has been a critical error on this website.Learn more about troubleshooting WordPress.
Can you please help?
I turned on WP debug mode and got this error.
[30-Nov-2023 18:01:09 UTC] PHP Fatal error: Uncaught TypeError: Cannot access offset of type string on string in /var/www/domain.com/htdocs/wp-content/plugins/filter-everything-pro/src/Plugin.php:870 Stack trace: #0 /var/www/domain.com/htdocs/wp-includes/class-wp-hook.php(324): FilterEverything\Filter\Plugin::uninstall() #1 /var/www/domain.com/htdocs/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters() #2 /var/www/domain.com/htdocs/wp-includes/plugin.php(517): WP_Hook->do_action() #3 /var/www/domain.com/htdocs/wp-admin/includes/plugin.php(1269): do_action() #4 /var/www/domain.com/htdocs/wp-admin/includes/plugin.php(960): uninstall_plugin() #5 /var/www/domain.com/htdocs/wp-admin/includes/ajax-actions.php(4748): delete_plugins() #6 /var/www/domain.com/htdocs/wp-includes/class-wp-hook.php(324): wp_ajax_delete_plugin() #7 /var/www/domain.com/htdocs/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters() #8 /var/www/domain.com/htdocs/wp-includes/plugin.php(517): WP_Hook->do_action() #9 /var/www/domain.com/htdocs/wp-admin/admin-ajax.php(188): do_action() #10 {main} thrown in /var/www/domain.com/htdocs/wp-content/plugins/filter-everything-pro/src/Plugin.php on line 870
Hi bkn24
Thank you for choosing Filter Everything PRO.
Yes, we can help with it. We need credentials to the wp-admin dashboard following this document so we can check it.
Also, if it is causing the fatal error, we need FTP access as well.
Please send it all via PM (click on the support name and send it there)
Best Regards,
- Victor
Thank you for the reply. It seems to have resolved itself. I was able to delete it now.
We are glad to hear that the issue has been resolved.
Best Regards,
- Victor
Hi there,
we have purchased the pro version of the plugin today. Every time I try to activate the license I get an unknown error message, and the activation does not go through. Please advise. Many thanks.
Hi twbc-digitalservices
Thank you for choosing Filter Everything PRO.
It seems that your server does not allow connection with our license server. We can activate it on our side, but we need the following things from you:
1. Credentials to your /wp-admin following this document
2. And your license key.
Please, send all these via PM.
Best Regards,
- Victor
Hi there, strangely I updated the plugin and it broke the website. When I turn it on it breaks the whole website. I’m seeing this: https://snipboard.io/8clLmD.jpg
And the Error log says: “[30-Nov-2023 13:22:50 UTC] PHP Warning: Undefined variable $query in …/public_html/wp-content/plugins/filter-everything-pro/src/WpManager.php on line 734 [30-Nov-2023 13:22:50 UTC] PHP Warning: Undefined variable $matches in …/public_html/wp-content/plugins/filter-everything-pro/src/WpManager.php on line 737 “
Is there a possibility to have a previous version of it or does someone have any tips on how to solve it?
Everything is up to date; I use Oxygen.
With all the best, Grete
Hi GreteMK
Try to turn off the plugin completely and check if it will “fix” the site. Also, please write the version of the plugin that you need.
Best Regards,
- Victor
Hi, yes as soon as I turn it off, there are no problems.
As I turn it on it says “Warning: Undefined variable $query in /filter-everything-pro/src/WpManager.php on line 734
Warning: Undefined variable $matches in /filter-everything-pro/src/WpManager.php on line 737”
I’d like to try with the previous version or the one before serious changes.. Right now it’s 1.3.0
Thank you so much
Hi GreteMK
Did you try it with the latest version of the plugin (1.7.15) which you can download from this site? 1.3.0 was released back in 2021.
Best Regards,
- Victor
Hi Victor, It was something that simple. I really was convinced I had the latest version installed. It’s resolved, thank you 
Hello, first of all thanks for this awesome plugin. I am having problem with the translation using WPML. The website is www.iiita.it and if you go for example to the shop page www.iiita.it/shop and then click the english flag, you’ll notice the filters only change the word select/seleziona but even if I translated everything else, it’s always in italian. Could you please help me fix this issue? If you need I can create an admin account so you can check the backend and wpml settings. Is there a proper guide that explain how to do so? I found a short page in your plugin website but didn’t help.
I’m also having another issue. When The meta value is just a checkbox, the filter appears YES or NO. is there a way to translate those? I didn’t find them anywhere. I just need “yes” to be “SI”. Thank you very much for your attention, hope you can help me as soon as possible because we are about to launch the website. Simone
Hi monchibord
Thank you for choosing Filter Everything PRO.
Please send an email here so we can send you the latest version of the FE plugin, there is a fix for WPML. Also please read how to make translations here – https://filtereverything.pro/resources/with-wpml-polylang/
Do you mean when you create a boolean custom field? And use it in the plugin to filter by it?
Best Regards,
- Victor
Hello Victor, thank you for the prompt reply, I appreciate it a lot. I can’t see the email address where I can write. I’m using WCFM and I created some extra field for the products which are tours: some of the fileds indicates which language the tour is available, the region etc.. and some other are just to indicate if the tour is suitable for children or people with diabilities. The tourguide just check a box if it is and the filter should indicate that. I couldn’t figure out how to show just a checkbox for the YES, but anyway in the filters I get YES and NO and I didn’t find them anywhere to translate them. Thank you again for your kindness
you can send the file to simo.eboli@gmail.com
The new version was sent to the email.
About the checkbox, you can just create a custom field with two options yes/no, and use them instead of an empty one. And you can translate it as you want. Or if you need a checkbox that will do something and don’t even need the “no”, you can make one option ‘auction’ or something.
Best Regards,
- Victor
Hello again, the filter shows the ACF values only in Italian. the labels are correct, only the values are not translated. The values have been translated in English and work properly on the rest of the site. The plugin version is 1.7.16. Thank you for your time Best regards Simo
i give u an example: https://iiita.it/en/?s=pisa&lang=en is you see the language filter you see “arabo” “italiano” “turco” and if you see the duration it says “ore” instead of “hours”. Category filter is not collecting acf fields so it correctly translated. If you check this page: https://iiita.it/en/product/enchanting-pisa-experience/ you can see those same fields are correctly translated. Thank you again
Hi monchibord
Can you please send the credentials to the wp-admin dashboard following this document so we can check it?
Best Regards,
- Victor
Hello Victor, I followed the instructions and sent the credentials. Thank you for your time
Where are your translations of ACF fields? We only could find that in both filters it is using the same custom field “durata_tour” which was created only for one language and there are no translations for other languages. You need to create them then everything will work.
Best Regards,
- Victor
Hello,
I would like to change the text ”- Select %s -” with “Sélectionner le %s” for dropdown fields.
I found this solution that you share (https://wordpress.org/support/topic/removing-the-select-text/) by translating the initial .po file but nothing changes on my site.
I tried to modify the dropdown.php file directly by creating a folder in my child theme, but it was impossible to find the line with ”- Select %s -” or to understand which element to modify in the .php file.
Do you have any more detailed information to help me modify this element easier than installing another plug-in ?
Also, it might be more “user friendly” to have an option to do this directly in the drop-down list settings 
Thanks in advance, you’re the best!
Example : https://ibb.co/kXkcF7G
Hi Jaadra
You can use this piece of code in functions.php file to change it:
// Define a custom function to modify the default option text
function custom_dropdown_default_option($default_option, $filter) {
// Modify the default option text as needed if leave on %s will be pure name like Color/Size and etc
$modified_default_option = sprintf(__('My custom text: %s', 'filter-everything'), $filter['label']);
return $modified_default_option;
}
// Hook the custom function to the 'wpc_dropdown_default_option' filter
add_filter('wpc_dropdown_default_option', 'custom_dropdown_default_option', 10, 2);
Best Regards,
- Victor
Hi, I am seriously considering to purchase your plugin. One question if I may before I do.
Let’s say that I have 2 products category: Laptop & Mobile Phones.
If user select Laptop, then only speficic filters for Laptop appear.
But if a user selects Mobile Phones, then only specific filters for Mobile Phones appear.
Can I achieve the above settings using your plugin?
Thank you in advance for replying to my inquiry.
Hi iThemeStudio
Thank you for your interest in the Filter Everything plugin.
If you have different categories and will navigate from one category to another and have there different filters then it is possible. You need to create a filter set for each category page and place it on the certain category page from the filter set settings “Where to filter”.
If you have one page where all of the products, and when you choose category smartphones from our filter and show only related filters to the mobile you can do it with “AND” logic and turn on hide empty filter terms and hide empty filters. In that case, when you choose the “smartphones” category you will see only smartphones and related filters for those products.
Best Regards,
- Victor
Hi, thank you for your prompt reply, much appreciated.
I’m planning to use your plugin with WooCommerce. So, I will be using your plugin on one page where all the products are (WooCommerce Shop page).
Currently I’m testing the free version of your plugin. I can see the Filter Logic and can set it to AND. But how do I link it to child filters under Mobile Phones for instance? I don’t see any field in the plugin dashboard that might relate to it. Including those Available in PRO note in it.
By the way, what I want to achieve is similar to your demo here: https://demo.filtereverything.pro/step-by-step-filtering/
But what is required is only step 1 (like Category in your demo). For other filters, users don’t have to select them in sequence. Is this possible using your plugin?
Well, it is impossible to create for each filter term another filter set. For example, if you choose ‘clothing” show the filter set for clothing, if you choose ‘laptops’ show the corresponding filter set. It will not display the rest filters, as they have nothing to do with the laptops, and they are empty so they are hidden.
So it will work exactly like in the demo.
Best Regards,
- Victor
Hello, I purchased the extension and when I enter my generated license on the https://connect.filtereverything.pro/ website I get an unknown validation error.
Please note that I entered the license correctly by clicking on the “Get your licence key” button.
Could you please help me? Thanks in advance.
Hi Jaadra
Thank you for choosing Filter Everything PRO.
It seems that your server does not allow connection with our license server. We can activate it on our side, but we need the following things from you:
1. Credentials to your /wp-admin following this document
2. And your license key.
Please, send all these via PM.
Please, make sure that you send the LICENSE KEY via PM as well.
Best Regards,
- Victor
hi, identification information and licence key has been sent (2 separated mp) 
Thank you for the credentials, but we need full admin access. So we can access to the admin dashboard. Right now we cannot do it with current access.
Best Regards,
- Victor
The invitation has been sent to the e-mail address linked to the account. The person concerned will have to click on a confirmation link to be added to your site.
Sorry for the omission, it’s a multisite 
The license is activated and everything is working well now.
Best Regards,
- Victor
Hi, can we do somehtign on the speed of the filter on our shop https://www.petsolutions.be/winkel.
We have 12 CPU cores / 12 GB of ram memory but its not loading quick. All other pages load instantly but all related to the filter take some time. How can we improve?
Hi mrijnwal
Not sure what you mean by instant loading, because this is what we get – https://prnt.sc/gNSPMVBqabXT on average it takes from 8-12 seconds, on any page if there is a filter set or not.
Maybe it has something to do with those errors in the console – https://prnt.sc/3ie3oomOaXbj Ideally, there should be zero errors.
Best Regards,
- Victor
Hi, we have changed cdn the same moment but try now. You wont see any isues
Contact page – https://prnt.sc/01g01puJHj1K almost 9 seconds
Over on – https://prnt.sc/IYyFh-c3t6E6 8.5 seconds
shop page – https://prnt.sc/elSdTy27T_MM 5.6 seconds and it takes the same time to apply filter and update the products – https://prnt.sc/a9dvxbYsvrPx
Best Regards,
- Victor
Hi,
I have a question regarding the search bar. When we try to find a product, the search works correctly, highlighting the category it belongs to but without indicating the tick inside the checkbox. Is there any way to activate it?
Thanks in advance
Hi tomenr
...but without indicating the tick inside the checkbox.
Can you please provide additional information on what exactly you mean by that? Also, please send the link to the page with the issue so we can check it, and instructions on how to get to the issue. So we can provide the info on it ASAP.
Best Regards,
- Victor
Hi, as you can see in the picture https://snipboard.io/VSwAQF.jpg I have been searching for a product called s47 and it works correctly. What I would like to achieve is highlighting the green tick inside the checkbox. Here is the address: https://www.smart-things.com/de/shop/?srch=s47
Well, this is not possible to make it work like that with the current plugin functionality. And in general, such things are only possible with custom coding.
Best Regards,
- Victor
Do you have any suggestions on this? The filter is good, but somehow I am missing some “features” that could implement it.
We are sorry, but we currently do not have any recommendations regarding this matter. As a support team, our main responsibility is to ensure that the current plugin functions properly. However, we are constantly exploring ways to improve the plugin and welcome any suggestions or ideas you may have on how to implement new features.
Best Regards,
- Victor
ok! thanks anyway
This is because I have the filter set set to show on the Common WordPress Pages -> Shop page. If I change that filter set to show up on Common WordPress Pages -> All Archive pages for this post type it will show up on the Archive page.
How do I set a Filter Set to show up on both the Shop page and the product archive pages?
Do I have to create two of the same filter set (one to show on the shop page and one to show on the archive page). Is there another way to set it up (like in a sidebar) that would work better?
Hi mminten
Here is support for accounts who purchased the plugin, and if you already did it, please write your request from the account where you purchased it.
Best Regards,
- Victor
I have the plugin blocked even though I bought the license with extended support. This is my purchase code:
4c223496-4915-4fda-99c7-158cf0673862
Hi franciscomonroy
Thank you for choosing Filter Everything PRO.
You need to enter your license key in order to activate the plugin, please check this page on how to get the license key and how to activate the plugin – https://filtereverything.pro/resources/license-key-issues/
Please let us know if you managed to activate the license on your plugin.
Best Regards,
- Victor
Hi Victor!
Even though I follow the process to activate, I get this error:
Unknown Error.
Can you help me activate it on your end? That’s what the guide says.
We can activate it on our side, but we need the following things from you:
1. Credentials to your /wp-admin following this document
2. And your license key.
Please, send all these via PM.
Best Regards,
- Victor
Done! I just sent the PM
I sent another PM with the correct credentials. Please confirm if you received it.
Hi franciscomonroy
The license was activated and everything is working well now.
Best Regards,
- Victor
Hi, Im having an issue where i cant display filters for the shop template. I can only see filters i set up to individual product categories. Its very wierd, because the filter it does shows when when i have my admin account logged in. Here some screenshots: Logged in: https://snipboard.io/P1z749.jpg Incognito mode: https://snipboard.io/9QySq0.jpg Filter settup: https://snipboard.io/J2uhFm.jpg
Site: https://ceitsa.com/tienda/ Site with active filters: https://ceitsa.com/product-category/potencia-electrica/arranque-motor/arrancadores/
Hi ILEE0404
We have checked the page and it seems like the issue was resolved as we can see filter sets on this page – https://ceitsa.com/tienda/ – https://prnt.sc/GD1LXoW7OaGy
Best Regards,
- Victor
Hi there,
Please can someone assist. I have been struggling with various elements of this plugin since a bought it a few months ago. Creating pagination with Ajax – even my theme developers do not understand the plugin documentation or the explanation I received in my support requests and are going to need to create a staging site to attempt to edit the template code. If the filter is set up for shop pages then it wont work on the archive pages (tags, categories etc). If you set up the filter for the archive pages it doesnt work properly on shop pages and you cannot set up a filter set for each because there is only one shortcode that represents all filters, so you have to create a filter for all posts. Then if you want a pop up filter on mobile, and on desktop you want filters to appear in landscape along the top of the page, there is no documentations explaining how you can set it up, nor how to do it without changing the design of mobile filter? So I have to use a different filter plugin for desktop.
Support would be greatly appreciated.
Thank you
Hi geoffreyb13
Creating pagination with Ajax – even my theme developers do not understand the plugin documentation or the explanation I received in my support requests and are going to need to create a staging site to attempt to edit the template code.
Here is an example of what we were talking about:
div class product-pagination-container
div
product container
/div
div
pagination container
/div
/div
If you choose the id or class of product container for AJAX settings, it will update with AJAX only product container. So if pagination was showing 20 pages it still will show 20 pages. But if you choose class ‘product-pagination-container’ which has both product/pagination containers inside AJAX will update them both and if there are only 20 products found it will show 2 pages. Also, for infinite scrolling and loading more pagination for WooCommerce, there is this plugin that is compatible with our plugin – https://wordpress.org/plugins/load-more-products-for-woocommerce/
If the filter is set up for shop pages then it won’t work on the archive pages (tags, categories, etc). If you set up the filter for the archive pages it doesn’t work properly on shop pages and you cannot set up a filter set for each because there is only one shortcode that represents all filters, so you have to create a filter for all posts.
You don’t need to create a separate shortcode or anything else. If you are using one shortcode and place one filter set on the “Common WordPress pages” + “All archive pages for this post type” it will display the filter set across all of the archive pages. Then create another filter set for a shop page, add the same filters, and place it only on “Common WordPress pages” + “Shop” and on the Shop page, you will have this filter set.
Then if you want a pop-up filter on mobile, and on desktop you want filters to appear in the landscape along the top of the page, there is no documentation explaining how you can set it up, nor how to do it without changing the design of the mobile filter. So I have to use a different filter plugin for the desktop.
If you are using shortcode you would need to add those parameters [fe_widget horizontal=”yes” columns=”3”] this will do the horizontal layout, max amount of columns is 5. If you are using a filter widget from the widget area then you need to turn on the horizontal layout and choose the amount of columns there.
To use the mobile pop-up widget on mobile, simply turn it on from Filters -> Settings -> “Special Pop-up Filters Widget for Mobile”
Best Regards,
- Victor
Hi Victor, thank you for the feedback. As I mentioned it still requires the theme template to be edited and lines of code added, it is not a plug and play. The theme developers wont simply edit the theme without first doing it on a staging environment.
My current setting is one filter set to “Common WordPress pages” + “All archive pages for this post type” and this filter is visible on mobile across my shop page and all archive pages (even though it doesnt stipulate shop page in the filter). I am trying to create a landscape view for desktop but it wont even show despite trying it on archive pages as well as changing my filter setting to only be on shop page and then adding the widget to the shop page. I cannot put it on the sidebar because I have the sorting widget in the sidebar and will conflict the layout so i try add it as a widget and select the landscape view when I add it. I am not sure why we can’t create a filter set and then that set creates a unique shortcode which really can then be deposited on any page. Thank you
Hi geoffreyb13
My current setting is one filter set to “Common WordPress pages” + “All archive pages for this post type” and this filter is visible on mobile across my shop page and all archive pages (even though it doesn’t stipulate shop page in the filter).
If in mobile you see the filter button across all of the pages even if those pages never had a filter set placed on them, you can go to the filters->settings->experimental and turn on the “Hide opening widget buttons” option and use the filter button shortcode on the needed pages – https://filtereverything.pro/resources/shortcodes/#open-button
I am not sure why we can’t create a filter set and then that set creates a unique shortcode which really can then be deposited on any page.
Each page has a unique query, so you cannot just create a filter set and place it on any page to filter posts or products. That’s why you need to create a filter set and place it on a certain page.
You can add a horizontal layout using the shortcode [fe_widget horizontal=”yes” columns=”3”]
Best Regards,
- Victor
Hi Victor, what I am saying is that I am happy with the mobile filter working across all pages. But I want the desktop filter to be visible as I mentioned. Its not just that the landscape doesnt work, it is that the filter isnt visible at all? I have also tried by adding it as a widget and then selecting the landscape options and it also doesnt work? Thanks
Hi geoffreyb13
Ah, apologies for the misunderstanding. So the issue is that on the desktop the filter widget is not displaying on the page.
Could you please, grant us access to the /wp-admin dashboard as the old credentials aren’t working anymore? It seems like some conflict or anything, but we can fix it in the place from the dashboard.
Best Regards,
- Victor
Hi Victor, yes sorry soon after I first downloaded the pro version I got hacked so to be safe I deleted all recently added users. Please remind me of the process to get you access and what user I must set up? Thanks
Hi geoffreyb13
You can send the credentials to the wp-admin dashboard following this document so we can check it.
Best Regards,
- Victor
Thanks Victor, I have done this now and also added the link to the category layout part where I added the shortcode. I have added the widget to sidebar widget just to test but it also didnt work. You will see the current layout of the product filter that I use is landscape, I am trying to do the same but with the filter everything plugin rather than a separate plugin for desktop. Thanks
please dont worry about updraft plugin suggested on the documentation, jetpack has created a backup already 20 minutes ago. thanks
Hi Victor please note that I updated the filter everything plugin to the latest version and all my filters went blank on mobile, I have reverted back to the last version and now it is working again. Please can you let me know once glitches are fixed on the update. Thank you
Hi geoffreyb13
We have checked the site and the issue here is that the block that you placed with filters etc is simply hidden on the desktop – https://prnt.sc/k_pMKmmOVGQ2 if you turn it on and save it will show the filter widget on the page. You can edit the shop page with that page builder and turn it on to make it visible on the desktop.
If you installed the new version of the plugin you need to clear all of the cache and then update the filter sets, and everything will work and show.
Best Regards,
- Victor
Hi Victor,
I am not sure if you saw the info I sent you when I shared the details. I have created a container at the bottom of the category layout part page (I shared the link when sharing the login details.) The visibility is already set to desktop view and it isn’t working. I also already tested the one you referred to by making it visible for desktop and mobile but it doesn’t work. I created it’s own container for desktop as sometimes when changing padding etc for desktop view it affects mobile: https://snipboard.io/CUy2et.jpg. Please scroll to the bottom of the layout to view it.
Lastly please comment on when the glitch will be fixed with the new update as I have seen other people also having issues with it. I cannot update to the new version as all my filters are blank after updating so I had to restore the old version.
Thank you
Hi geoffreyb13
We make them all visible and yes it is visible as we said. If you place 20 more filter widgets, the filters will be displayed in the first one only. The rest will be empty. If you place another filter set on the same page it will appear in the second filter widget and so on.
You can see it on any category page or red wine.
Best Regards,
- Victor
Hi Victor,
This is really confusing. Let me ask it like this. I want to have the filter widget pop up on mobile (I have had to use specific CSS from my theme developer for that widget otherwise the filter widget button appears in the incorrect place on the page), AND also want it visible on desktop but in landscape view like I currently have with a different plugin on the shop and category pages: https://winedrop.co.za/shop/ https://winedrop.co.za/product-category/red-wine/If I make all visible on that container it won’t appear in landscape view even if I select that option in the widget: https://snipboard.io/QzcFo0.jpg If I use the landscape shortcode you shared it doesnt appear in desktop at all and it doesnt open in mobile?
Please can you also comment on when the updated plugin will be fixed. As I said if I update the plugin then all my filters are blank.
Thank you
Hi geoffreyb13
Here is what you can do, remove all filter widgets and shortcodes from the template that you are placing on the page. Then place this shortcode in the needed place where you would like to see it on the desktop – [fe_widget show_selected=”yes” show_count=”yes” horizontal=”yes” columns=”4”]
Then go to the filters -> settings -> experimental -> and turn on this option “Hide opening widget buttons” It will remove mobile buttons from the site. Then place the shortcode of the mobile button in the needed place on your page – [fe_open_button] and everything will work nicely.
Please can you also comment on when the updated plugin will be fixed? As I said if I update the plugin then all my filters are blank.
Update the plugin to the latest version and let us know when you will do it so we can check it and fix it.
Best Regards,
- Victor
Hi Victor, thanks for feedback, in this case however I will need to create a shop filter set and also redo all my CSS to make the mobile widget appear in the right place. Regarding the latest version I cannot update it and wait until it is checked as it means in the interim that no one can use the filters on mobile as they are completely blank. I was hoping that there would be a patch to fix the issue before I update again? If I update it on 24th or 26 Dec will you be available to look into it? what is your time zone so that I can time it right and which day and time will work for you? Thank you
Hi geoffreyb13
We can check it 26th, Time zone in Ukraine (GMT+2) so we can check it from 13:00-15:00 would be the best time.
Best Regards,
- Victor
Thanks Victor, I am going to update it now so if you can look at it at that would be great.
Hi Victor, it seems to be working now. Not sure if it was something you did? Thanks.
Hi geoffreyb13
We are glad to hear that everything is working as it should. No, actually we haven’t checked it yet, but since you are saying everything is okay then it is great. As we said in previous answers usually it is all about cleaning the cache and updating the filter sets.
Best Regards,
- Victor
Hi Victor,
I finally got around to redoing the filters as you suggested in the thread. I had to redo a bunch of CSS to make the mobile filter align again, then tried to add the shortcode you provided so that it appears in desktop horizontally, however it unfortunately still doesnt appear at all: [fe_widget show_selected=”yes” show_count=”yes” horizontal=”yes” columns=”4”]. https://snipboard.io/87t5il.jpg I am adding this to my shop category layout part to test, also because I have created the filter for archive pages: https://snipboard.io/L1sycS.jpg It only appears on mobile as a pop up widget button still. As you can see on desktop the only filters showing are my themes filters that I am trying to replace with the filter everything filter but will only remove it once the filter everything filter is visible on desktop: https://snipboard.io/pb7k5r.jpgPlease let me know if I am missing something here and what I must change to make desktop filters visible.
Thank you
Hi geoffreyb13
You have two filter widgets on the page, so we created another filter set and placed it on all archive pages, so now in desktop mode you see the filter set that we created and it is in horizontal mode, and the second filter set you see in the mobile mode.
Best Regards,
- Victor
Hi Victor,
Thank you for the feedback. I am trying to work out how to add the boxes around the edges like in the demo. Does this require CSS? Do you have the styling already preset by any chance? Ideally to look like the current filter with rounded edges and adaptable border size depending on the word size: https://snipboard.io/V1GmdI.jpg
If that isnt possible then to get it as close as to the demo styling that had 4 boxes https://snipboard.io/H05ixN.jpg https://demo.filtereverything.pro/horizontal-views/color-blue/brand-hm/category-technology/This is how it currently looks as I have brought the margin in from the right. But you can see the dropdown arrow is squashed against the next filter: https://snipboard.io/sSFtAq.jpg
I am going to hide it in the meantime so that I dont have 2 filters visible. When I do filter it there are 2 sets of chips duplicated for some reason – when I untick the chis options then none show. When I drop down a filter it also shifts all the products down instead of overlaying them even though I increased the Z-score to 5? https://snipboard.io/E8FquJ.jpg https://snipboard.io/mi587X.jpg The product count in the dropdown is also different to the total at the top: https://snipboard.io/WMdRij.jpgThank you
Hi geoffreyb13
1) The styles. In the demo, the dropdowns are used in the filter, not checkboxes with the folding option, not the radio button with the folding option, a dropdown where you can choose only one option. If you want to use folding on top of the content then you need to write your custom CSS styles for it.
2) About 2 chips, you can go to the filters -> settings -> general and remove unneeded hooks from here – https://prnt.sc/D7Ob4fRgggFw
All styles are made via custom CSS code, that you can place in the filters->Settings->Experimental->Custom CSS
In order to find the needed styles you can use browser tools and inspect the needed element. Then use those classes to customize them. If you are not familiar with CSS we can only recommend hiring some dev on platforms like Upwork so we will do it for you.
Best Regards,
- Victor
Hi Victor, please can you urgently assist. It was working fine but now the mobile view is completely misaligned on all shop and shop archive pages. It should have the filter widget on the left of the “Sort by” container and should be toggled. However this has stopped working and is not untoggled down the right-hand side of the page. Please could you assist as it randomly just stopped displaying correctly. thank you
Hi Victor, apologies, it was because my site transferred nameservers and didnt detect an SSL certificate so it blocked the plugin. It is working again now you can ignore my message. thanks
Hi geoffreyb13
We are glad to hear that the issue was resolved.
Best Regards,
- Victor
Hi Victor, for some reason after the last update, I can no longer select multiple products for attributes, whereas before the update it could? For some reason, I have never been able to allow it to select multiple tags even though if select that in the filter set, it acts like a radio button. https://winedrop.co.za/shop/ I would like the wine producer to be multi select, and would also like to make the varietals multi select but as I mentioned in the past when I changed it in the filter set it still didnt allow it. Can you see if I am doing something wrong?
Thank you
Hi geoffreyb13
Do you mean that you need a dropdown with the ability to select multiple filter terms? Like in this DEMO – https://demo.filtereverything.pro/horizontal-views/#3-columns
Best Regards,
- Victor
Hi Victor,
I sent a reply and came back to see if there was an update but it seems that my reply didnt go through. Yes I would like to be able to have the option to include multi select for the varietals and the wine producer on my site for both mobile and desktop as per this example: https://snipboard.io/qDtZEv.jpg You can view the shop page I am referring to here: https://winedrop.co.za/shop/ But I also have layout parts in each category and tag archive page that I would want to also allow the multi select as it is the same filter set.
Thank you
Hi geoffreyb13
Go to the filters -> settings -> experimental -> custom CSS and add those styles:
.wpc-filter-set-2450 .wpc-filter-title{
margin-bottom: 0;
}
.wpc-filter-set-2450 .wpc-filter-content{
position: absolute;
left: 0;
right: 0;
background: #fff;
/*box-shadow: 0px 5px 5px rgb(0,0,0,0.1);*/
z-index: 10;
border-radius: 2px;
padding: 20px 20px;
}
.wpc-filter-set-2450 .wpc-filter-has-selected .wpc-filter-content,
.wpc-filter-set-2450 .wpc-opened .wpc-filter-content{
border: 1px solid #cccccc;
border-top: none;
}
.wpc-filter-set-2450 .wpc-filter-header{
padding: 9px 19px 10px 19px;
border: 1px solid transparent;
border-bottom: none;
}
.wpc-filter-set-2450 .wpc-filter-header{
border: 1px solid #cccccc;
}
.wpc-filter-set-2450 .wpc-filter-has-selected:not(.wpc-closed) .wpc-filter-header,
.wpc-filter-set-2450 .wpc-opened .wpc-filter-header{
border-bottom: none;
}
.wpc-filter-set-2450 .wpc-wrap-icons{
line-height: 1.5;
}
Then go to the page you have your filters widget on and inspect the filter widget in order to find its ID – https://prnt.sc/9j3SiL-VXk3f and use it in this CSS instead of 2450 with your ID
Inside the filter set settings, you need to enable the “folding” option for the filters from the “more options” and use the checkbox, labels, or radio button in the “View in Widget”.
Best Regards,
- Victor
Hi Victor, thanks for response. That worked
Do you know how to make the chips also display in landscape by any chance? https://snipboard.io/v5qPJz.jpg
Hi geoffreyb13
Try to add this in the Filters -> Settings -> Experimental -> Custom CSS
.wpc_show_bottom_widget .wpc-widget-top-inside .wpc-inner-widget-chips-wrapper .wpc-filter-chips-list {
display: flex;
flex-direction: row;
overflow: auto;
}
Best Regards,
- Victor
Hi Victor, we finally managed to get the pagination working with ajax activated! On mobile after I make the initial filter selection I click “show” and all works fine, but when I then open the filter box again and make a selection, instead of allowing me to click “show” again, it instead automatically goes back to the shop page and has a light grey screen overlay that doesnt go away unless I tap on the shop page. scrolling doesnt make it go away so it is a bad user experience. Can I make the filter only action with the show button on mobile without impacting desktop where I dont want the apply button? As we cannot select what filter set we want to show where, I am not sure which filter set is showing on mobile and which is on desktop. Many thanks
I just saw this on the side notes so it must mean that we still haven’t found the correct block that allows ajax, plus pagination without messing up the user experience :/
“The Pop-up widget disappears after selecting a filter. In 99% of cases, the reason is that as the HTML id or class of the Posts Container you specified a block that contains both: the filtered Posts list and the Filters widget. By default, the Filters widget is closed, and when the content on the page is updated through AJAX, the Pop-up is also updated and returns to the closed state. Please set the HTML id or class of the Posts Container as recommended in this article…”
Hi geoffreyb13
Please send a link to the page with the problem so we can check it out. You can also record a video of the issue so we can better understand what’s going on.
Generally, there is no support for accounts whose support period has expired following the support policy.
We will help you once we have addressed all requests from accounts with valid support periods. Please note that this process may take some time, possibly days or weeks.
If you want to receive it faster, please extend the support period. We will prioritize processing the request for supported accounts.
Best Regards,
- Victor
Thanks Victor, I will try test possibly with a layout part in staging. I wanted to ask about canonical tags as the filtered URLs are indexed and ranking higher than my category URLs in some cases. The theme developers said that I must ask the filter developer because it isn’t working in the functions php editor when they tried. Is this something you can support with (once I renew my paid subscription?). Thanks
Hmmm, but how exactly can we help here? There is a hook “wpc_seo_canonical” you can use it to change the canonical URL. But you are looking to change the priorities? Or what exactly? Because we are a bit confused.
Best Regards,
- Victor
Hi Victor, Thank you for the prompt feedback. I am needing to tell google crawlers that this filter URL: https://winedrop.co.za/shop/category-red-wine/ needs to point to this category URL as the primary URL: https://winedrop.co.za/product-category/red-wine/. The code they added to functions.php didn’t work and they are developing code for the themify filter to automatically be the canonical tag, but i obviously use the filter everything filter not the themify filter, so they have said that I must reach out to the filter dev? I’m not exactly sure what can be added from the filter side? How would I implement that hook on certain filter results and point them to the correct category or tag URL? Thanks
Hi geoffreyb13
You can check this function in the plugin itself, with all of those hooks. You can give it to your developer, and he will figure out how to work with it.
private function canonical()
{
if( ! $this->isNoindex() ){
$urlManager = Container::instance()->getUrlManager();
$canonical = $urlManager->getTermUrl();
$parts = explode("?", $canonical);
$canonical = FLRT_PERMALINKS_ENABLED ? user_trailingslashit($parts[0]) : $parts[0];
if( isset( $parts[1] ) ){
parse_str( $parts[1], $get );
foreach ( $this->get('allqueriedvalues') as $slug => $filterData ){
$slug = ( isset( $filterData['wp_entity'] ) && $filterData['wp_entity'] ) ? $filterData['e_name'] : $filterData['slug'];
if(
isset( $get[ $slug ] )
&&
isset( $filterData['values'][0] )
&&
( $get[ $slug ] === $filterData['values'][0] ) ){
$canonical = flrt_add_query_arg( $slug, $filterData['values'][0], $canonical );
}
}
}
$canonical = apply_filters( '', $canonical, $this );
echo sprintf('<link rel="canonical" href="%s" />', esc_attr($canonical) )."\r\n";
} else {
/*
* To allow developers to display canonical on the filtering results pages with noindex status
*/
if( $this->isFilter() ) {
$canonical = apply_filters( 'wpc_seo_canonical', '', $this );
if( $canonical ) {
echo sprintf('<link rel="canonical" href="%s" />', esc_attr($canonical) )."\r\n";
}
}
}
}
Best Regards,
- Victor
Hi Victor, the theme developers said that the code is for the filter plugin specifically and they are not familiar with it and if code needs to be added (canonical tags to point the filtered URLs to the archive URLs) then the plugin developer will need to help and add code to the child theme editor. Is this something you are able to do? Thank you
If in short, you can use a hook in order to place your custom canonical on the indexed page – https://prnt.sc/uo3664rukW3i or to place it on the page that is not indexed as well.
The rest based on each page or what type of SEO Rule and so on is a custom functionality that should be written by you.
Best Regards,
- Victor
Hi Victor, sorry I am not understanding. Can we take one example. This is the filtered URL that I need to place the canonical tag on but I cannot because it is a filtered URL (https://winedrop.co.za/shop/category-red-wine/), and it needs to point to the category page (https://winedrop.co.za/product-category/red-wine/) as the primary URL. How do I adapt that code you shared into the child theme functions.PHP editor? (I need to do it for all category URLs and all tag URLs etc.) Many thanks
Here is a simple example.
function modify_canonical_for_smartphones($canonical, $context) {
if (function_exists('flrt_selected_filter_terms')) {
$selected_terms = flrt_selected_filter_terms();
// prod_cat is a URL prefix for your filter you need to modify it
// smartphones is a filter term in the prod_cat filter you need to modify it as well
if (!empty($selected_terms['prod_cat']['values']) &&
count($selected_terms['prod_cat']['values']) === 1 &&
$selected_terms['prod_cat']['values'][0] === 'smartphones') {
return 'https://example.com/custom-canonical-url';
}
}
return $canonical;
}
add_filter('wpc_seo_canonical', 'modify_canonical_for_smartphones', 10, 2);
Best Regards,
- Victor
Shoot! We purchased the wrong plug-in; the client wanted another.
Could you issue a refund?
607c913d-7fa9-4e0e-80aa-1af0151bbf6c
Disregard. Delete.
Hello, Can we use a range selector type filter with a field created for a variation of a product? We are creating filters for a shop but we cant build a range selector with the fields from the woocommerce variations. We use the function woocommerce_wp_text_input() to create these fields. Is there any way to use the filter with woocommerce variations fields?
Thank you.
Hi gothw
Thank you for choosing Filter Everything PRO.
Well, if you created Products -> Attributes some numeric values like 1/2/3/4/5.1/11/10.5 and apply those values on each variation then you can create a range slider by taxonomy numeric. If the values are something different, like 10m 20cm 1mm 1 ft it won’t work.
We haven’t tested it like that. But if those are custom fields, then theoretically it should work, you can create a filter by the meta key of that field. But in general better use attributes.
Best Regards,
- Victor