8952 comments found.
Hello,
I am having an issue with my On Sale filter. It’s not filtering the sale products properly. It’s filtering all the products as sale products. And for some reason it’s showing the word ‘No’ on the frontend of the website.
please see the configurations in the links below:
https://tinypic.host/image/Sale-Error.XOQhx https://tinypic.host/image/Sale-Error1.XOzcfWebsite: https://renoestate.com/shop
Thanks!
Hi VahdeProjects
Thank you for choosing Filter Everything PRO.
Can you please send the credentials to the wp-admin dashboard following this document so we can check it?
Best Regards,
- Victor
Hi, Everything seems to be working, except actually filtering the content. We are using the Avada theme with custom post types. We see the filter on the left side, with the correct count of items per taxonomy. But the actual filter isn’t doing anything when it reloads the page. See https://segments.ai/resources/open-datasets/
Credentials have been sent via PM.
Hi segments-bert
Thank you for choosing Filter Everything PRO.
The credentials ask for 2-step verification, so we cannot get inside. But, it looks like the issue here is in the wrongly chosen query from the filter set settings. You can go into filter set settings and in the “And what to filter” choose another query hit update and test it. You have only one post on that page so it is not showing the correct counters.
Best Regards,
- Victor
Hi Victor, I dissabled the 2FA. You should be able to log in.
Yesterday evening I was still trying to get it working, and it somehow got stuck on the “multi-sensor” filter. So it worked for a second somehow. But I also got then a weird “are you sure you want to log out” screen. What I can pick in the “and what to filter” section changes often when I update (=save) the filter. Sometimes – like now – I do see the correct post type (Dataset querry) and sometimes I can’t pick a querry.
So now you do see all the datasets and the correct count in the filter, but it ain’t filtering.
We have checked the site, and the issue was in the caching, memcache option. Which was a caching query and basically displayed the same results. We turned it off and it is working normally now.
Best Regards,
- Victor
You rock 
Thank you so much!
I am building a site that uses WooCommerce along with ACF, Filter Everything Pro and Elementor. I am having a problem where the Filters and the Chips are all working on the Shop page (https://mcdm.inventivewd.com/products/) but not on a product Archive page (https://mcdm.inventivewd.com/product-category/residential/). It is very important that it work on an Archive page because that is what we are using for just about everything on the website.
I created this video so you can understand more what I am talking about: https://watch.screencastify.com/v/CogfH8lqVQ5jOWBYU1P7
Basically, if you go to the Shop page and click on the filters on the left, everything filters correctly. The best way to test is click on Application -> Residential and then Manufacturer -> Daikin which should result in showing only this product (https://mcdm.inventivewd.com/product/ufeconj18-60-2/). This product is the only one I have any sub-filters set right now (any field other than Application).
If I go to a product archive page… https://mcdm.inventivewd.com/product-category/residential/ (this is just the standard WooCommerce product category) and click on Daikin again, it doesn’t filter. Even though the chip shows at the top of the page.
I find it strange that it does work on the shop page and not the archives page.
In Settings I have the “HTML id or class of the Posts Container” set to .elementor-products-grid which is on both page types.
I each filter I have “Where to filter?” set to Common WordPress Pages -> All Archive Pages for this Post Type. I have tried other settings here but this seems to be the one that they are all set for.
For all fields other than Applications I am using ACF to create a custom taxonomy and field group that produces the links on the individual product page (https://mcdm.inventivewd.com/product/ufeconj18-60-2/). These are extremely important for cross-referencing products.
Can you help me understand how to make the filters work on both the products (shop) page and the product archive pages?
Finally, I noticed that the chips don’t show on a product archive page and the item for that specific page is checked and grayed out and doesn’t show up as a chip. See this page again: https://mcdm.inventivewd.com/product-category/residential/. Residential is selected and I can’t unselect it and there is no chip for it. Is this just the nature of an archives page or is there a way a user can deselect it?
Hi mminten
As we mentioned previously please write your request from the account where you have purchased the plugin. Following the support policy here on CodeCanyon. So we can provide you a support on the issues that you are facing. Thank you for your understanding and cooperation.
Best Regards,
- Victor
Done! I just purchased another license with support from this account. Easier than finding the login and resubmitting the support request 
I just PMed a user/pass for you to access the site if needed.
Hi mminten
In such cases, it’s usually best to reach out to Envato support for assistance in retrieving your password. With their help, you may be able to use your two licenses, which gives you the ability to activate them on four sites.
Now to the issues, we have checked the site. The problem here is that the category page is using a different query, so you cannot place one filter set for everything you would need to separate one for all archive pages and a second filter set only on product categories. We created a test filter to show it so you can check that everything is working.
Also, you don’t need to create a filter set for each filter, you can use one filter set and place it inside those filters as we did with the test filter.
Best Regards,
- Victor
Ok, this makes sense now. I had to rework the filters for the products page, for each taxonomy and for the search results page. The only problem I have now is that the search page doesn’t have working filters.
Check out this link: https://mcdm.inventivewd.com/?s=adapter
You can see that there are 0s next to all of the filters on the left.
On the other hand if I go to: https://mcdm.inventivewd.com/products/ or https://mcdm.inventivewd.com/products/accessories-curbs-and-accessories/ I can see the options that are available (I added more info to our test products).Could you give me a tip on how to get these to populate?
Hi mminten
We have checked the site and here are some of the issues.
1) To perform accurate searches, it’s necessary to utilize the “product search” widget. Therefore, we have designed a test page that incorporates this widget – https://mcdm.inventivewd.com/test-search/ – which you can try out. The single search bar provided by Elementor will not function correctly as it fails to apply the required post_type parameters for precise searching.
2) And here you will have results, and everything is working together – https://mcdm.inventivewd.com/?s=adapter&post_type=product
3) We had to turn off the Relevanssi plugin in order to make it work. However, we have plans to make it work seamlessly with Relevanssi’s searching algorithms in future updates.
Best Regards,
- Victor
Hi, we have problem with activate licence in our client site. Send PM.
Hi leiti
The license is activated and everything is working well.
Best Regards,
- Victor
Great, thank You for help.
There is this Unkonw Error message when I tried to activate my license. Could you help me out on this, please? I have PM the login credentials to your support. Thanks.
Hi haegen
Thank you for choosing Filter Everything PRO.
No, the purchase code and the license code are two different things, please check here how to get the license key – https://filtereverything.pro/resources/license-key-issues/ and send this license key via PM as well so we can activate it.
Best Regards,
- Victor
Thank you for your reply. I’m still seeing the Unknown Error message though. I have PM you my license key just now.
The license was activated and everything is working well.
Best Regards,
- Victor
Thank you, much appreciated…
Hello, I’m working on a multilingual Wordpress / Woocommerce site. I’m using your module to filter a product catalog.
I use WPML for translation. I translated the Woocommerce attributes with the WooCommerce Multilingual & Multicurrency module.
However, the translated attributes don’t appear on the pages.
For example, on the English page https://laboratoires-diamex.com/en/our-cosmetics/ we see the attributes in French and not in English.
How can I display the translated attributes?
Regards
Hi talaios
Thank you for choosing Filter Everything PRO.
Please send via PM your email address, so we can send you the latest version of the plugin, which should fix this. The update soon come up here on the site as well.
Best Regards,
- Victor
Having license issues: Unknown Error. Set credentials.
Hi pdensborn
Thank you for choosing Filter Everything PRO.
Please send the license key via PM as well.
Best Regards,
- Victor
Hi, we again a lot of issues with the filter. Can you guys help? You have access to our admin ? https://petsolutions.be/winkel/
Hi mrijnwal
You are using a child theme on top of the Hello element theme which is causing the fatal error – https://prnt.sc/Mj3IVFBVPgS2 if you are using a custom functionality, theme, please make sure that you did everything with WordPress coding standards.
Best Regards,
- Victor
Victor, how can those things suddenly happen?
We have no idea about what is happening on your site. You reported issues, so we accessed the site, installed the query monitor plugin, and investigated the root cause of the problem.
It is entirely up to you or the person who created this child theme, to determine why it is appearing and how it can be resolved. Our area of responsibility does not extend to this matter.
Best Regards,
- Victor
The strange thing is its working on other language? https://petsolutions.be/en/shop/categorie-dog_hiking/
Yes, it is working in another language. Same as you had an issue with the switch for some languages, perhaps it is somehow connected.
Best Regards,
- Victor
HI, what is happening if we change the url prefix? We see a huge increase in cpu / Ram usage when we change on?
Hi mrijnwal
Can you please provide some additional information on that matter? With a video or anything so we can better understand what you mean by “huge increase in CPU / RAM usage when we change on” during the process of changing it or after you change it increase and don’t go down?
Best Regards,
- Victor
Hi, I can’t find it in the docs. Can you please explain, how to mke such conditionaly filters?
https://demo.filtereverything.pro/step-by-step-filtering/Kind regards, Ole
Hi Ole
Inside the filter set, choose the needed filter click more option, and choose the parent filter. The rest is just hidden empty terms and empty filters options.
In general, there is no support for accounts whose support period has expired following the support policy.
But we can help you later after all requests from accounts with valid support periods are processed. It may take some time – days or weeks.
If you want to get it faster, please extend your support period and this request will be processed in the first queue for supported accounts.
Best Regards,
- Victor
Hello, im getting 404 Page Not found on my index page generated by Rank Math when i have Filter everything enabled. I deactivated all plugins for test to exclude other plugin involvement. Only plugins that were active are rank math, filter everything (pro as well) and woocommerce. I also cleared cache of website, ive flushe permalinks as well. Please help.
Hi Qbaska
Thank you for choosing Filter Everything PRO.
Can you please send the credentials to the wp-admin dashboard following this document so we can check it?
Also, please write step-by-step guide how we can see the issue.
Best Regards,
- Victor
Hello Victor, Thank you so much for fast response. I have sent all information via PM as requested.
To recreate issue just enable or disable filter everything plugin (base version and pro). Then when you will visit this XML page you will get Page not found error (custom 404 page is not yet created, but its 404 page – title of the tab in browser).
Most important sitemap that is not working (i use it for tests): https://thebathroom-boutique.com/product-sitemap.xml
As soon as i enable Filter everything plugin XML sitemap stops working correctly. Almost all of my pages are not indexable, because XML sitemaps are giving Page not found error.
There is not much really more to say, im sure its a conflict or issue between those 2 plugin, because i have disabled all plugins (absolutely all except Filter everything (pro as well), Rank Math plugins (pro as well) and WooCommerce as it is responsible for store (so products needed to create product XML sitemap).
Please also know that i have almost same website build on same server, same tools, same plugins as im used to tools that i work with and i have no issues with both plugins working together, all XML sitemaps works well.
Thank you for the detailed information.
It will take some time to thoroughly check everything. As soon as we have identified the issue, we will promptly provide you with the necessary information. Thank you for your patience and cooperation.
Best Regards,
- Victor
We have finished checking the site. The issue was in the URL prefix (product). In order to remove the issue, we had to delete all “product categories” filters from 4 of your filter sets and create them one more time with another URL prefix, which is unique for the site, and everything is working now.
In order to avoid such an issue, please use unique prefixes. Using the ones that already exist on your site, can cause such conflicts.
Best Regards,
- Victor
Dear Victor, thank you so much for helping me to solve this issue. I will remember your feedback as well. Great support btw! I will continue using this plugin in future projects. Best regards, Jakub
Hello Support,
I installed this plugin on a site but decided not to use it this time. I deactivated it and tried to delete but it shows this error.
Deletion failed: There has been a critical error on this website.Learn more about troubleshooting WordPress.
Can you please help?
I turned on WP debug mode and got this error.
[30-Nov-2023 18:01:09 UTC] PHP Fatal error: Uncaught TypeError: Cannot access offset of type string on string in /var/www/domain.com/htdocs/wp-content/plugins/filter-everything-pro/src/Plugin.php:870 Stack trace: #0 /var/www/domain.com/htdocs/wp-includes/class-wp-hook.php(324): FilterEverything\Filter\Plugin::uninstall() #1 /var/www/domain.com/htdocs/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters() #2 /var/www/domain.com/htdocs/wp-includes/plugin.php(517): WP_Hook->do_action() #3 /var/www/domain.com/htdocs/wp-admin/includes/plugin.php(1269): do_action() #4 /var/www/domain.com/htdocs/wp-admin/includes/plugin.php(960): uninstall_plugin() #5 /var/www/domain.com/htdocs/wp-admin/includes/ajax-actions.php(4748): delete_plugins() #6 /var/www/domain.com/htdocs/wp-includes/class-wp-hook.php(324): wp_ajax_delete_plugin() #7 /var/www/domain.com/htdocs/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters() #8 /var/www/domain.com/htdocs/wp-includes/plugin.php(517): WP_Hook->do_action() #9 /var/www/domain.com/htdocs/wp-admin/admin-ajax.php(188): do_action() #10 {main} thrown in /var/www/domain.com/htdocs/wp-content/plugins/filter-everything-pro/src/Plugin.php on line 870
Hi bkn24
Thank you for choosing Filter Everything PRO.
Yes, we can help with it. We need credentials to the wp-admin dashboard following this document so we can check it.
Also, if it is causing the fatal error, we need FTP access as well.
Please send it all via PM (click on the support name and send it there)
Best Regards,
- Victor
Thank you for the reply. It seems to have resolved itself. I was able to delete it now.
We are glad to hear that the issue has been resolved.
Best Regards,
- Victor
Hi there,
we have purchased the pro version of the plugin today. Every time I try to activate the license I get an unknown error message, and the activation does not go through. Please advise. Many thanks.
Hi twbc-digitalservices
Thank you for choosing Filter Everything PRO.
It seems that your server does not allow connection with our license server. We can activate it on our side, but we need the following things from you:
1. Credentials to your /wp-admin following this document
2. And your license key.
Please, send all these via PM.
Best Regards,
- Victor
Hi there, strangely I updated the plugin and it broke the website. When I turn it on it breaks the whole website. I’m seeing this: https://snipboard.io/8clLmD.jpg
And the Error log says: “[30-Nov-2023 13:22:50 UTC] PHP Warning: Undefined variable $query in …/public_html/wp-content/plugins/filter-everything-pro/src/WpManager.php on line 734 [30-Nov-2023 13:22:50 UTC] PHP Warning: Undefined variable $matches in …/public_html/wp-content/plugins/filter-everything-pro/src/WpManager.php on line 737 “
Is there a possibility to have a previous version of it or does someone have any tips on how to solve it?
Everything is up to date; I use Oxygen.
With all the best, Grete
Hi GreteMK
Try to turn off the plugin completely and check if it will “fix” the site. Also, please write the version of the plugin that you need.
Best Regards,
- Victor
Hi, yes as soon as I turn it off, there are no problems.
As I turn it on it says “Warning: Undefined variable $query in /filter-everything-pro/src/WpManager.php on line 734
Warning: Undefined variable $matches in /filter-everything-pro/src/WpManager.php on line 737”
I’d like to try with the previous version or the one before serious changes.. Right now it’s 1.3.0
Thank you so much
Hi GreteMK
Did you try it with the latest version of the plugin (1.7.15) which you can download from this site? 1.3.0 was released back in 2021.
Best Regards,
- Victor
Hi Victor, It was something that simple. I really was convinced I had the latest version installed. It’s resolved, thank you
Hello, first of all thanks for this awesome plugin. I am having problem with the translation using WPML. The website is www.iiita.it and if you go for example to the shop page www.iiita.it/shop and then click the english flag, you’ll notice the filters only change the word select/seleziona but even if I translated everything else, it’s always in italian. Could you please help me fix this issue? If you need I can create an admin account so you can check the backend and wpml settings. Is there a proper guide that explain how to do so? I found a short page in your plugin website but didn’t help.
I’m also having another issue. When The meta value is just a checkbox, the filter appears YES or NO. is there a way to translate those? I didn’t find them anywhere. I just need “yes” to be “SI”. Thank you very much for your attention, hope you can help me as soon as possible because we are about to launch the website. Simone
Hi monchibord
Thank you for choosing Filter Everything PRO.
Please send an email here so we can send you the latest version of the FE plugin, there is a fix for WPML. Also please read how to make translations here – https://filtereverything.pro/resources/with-wpml-polylang/
Do you mean when you create a boolean custom field? And use it in the plugin to filter by it?
Best Regards,
- Victor
Hello Victor, thank you for the prompt reply, I appreciate it a lot. I can’t see the email address where I can write. I’m using WCFM and I created some extra field for the products which are tours: some of the fileds indicates which language the tour is available, the region etc.. and some other are just to indicate if the tour is suitable for children or people with diabilities. The tourguide just check a box if it is and the filter should indicate that. I couldn’t figure out how to show just a checkbox for the YES, but anyway in the filters I get YES and NO and I didn’t find them anywhere to translate them. Thank you again for your kindness
you can send the file to simo.eboli@gmail.com
The new version was sent to the email.
About the checkbox, you can just create a custom field with two options yes/no, and use them instead of an empty one. And you can translate it as you want. Or if you need a checkbox that will do something and don’t even need the “no”, you can make one option ‘auction’ or something.
Best Regards,
- Victor
Hello again, the filter shows the ACF values only in Italian. the labels are correct, only the values are not translated. The values have been translated in English and work properly on the rest of the site. The plugin version is 1.7.16. Thank you for your time Best regards Simo
i give u an example: https://iiita.it/en/?s=pisa&lang=en is you see the language filter you see “arabo” “italiano” “turco” and if you see the duration it says “ore” instead of “hours”. Category filter is not collecting acf fields so it correctly translated. If you check this page: https://iiita.it/en/product/enchanting-pisa-experience/ you can see those same fields are correctly translated. Thank you again
Hi monchibord
Can you please send the credentials to the wp-admin dashboard following this document so we can check it?
Best Regards,
- Victor
Hello Victor, I followed the instructions and sent the credentials. Thank you for your time
Where are your translations of ACF fields? We only could find that in both filters it is using the same custom field “durata_tour” which was created only for one language and there are no translations for other languages. You need to create them then everything will work.
Best Regards,
- Victor
Hello,
I would like to change the text ”- Select %s -” with “Sélectionner le %s” for dropdown fields.
I found this solution that you share (https://wordpress.org/support/topic/removing-the-select-text/) by translating the initial .po file but nothing changes on my site.
I tried to modify the dropdown.php file directly by creating a folder in my child theme, but it was impossible to find the line with ”- Select %s -” or to understand which element to modify in the .php file.
Do you have any more detailed information to help me modify this element easier than installing another plug-in ?
Also, it might be more “user friendly” to have an option to do this directly in the drop-down list settings 
Thanks in advance, you’re the best!
Example : https://ibb.co/kXkcF7G
Hi Jaadra
You can use this piece of code in functions.php file to change it:
// Define a custom function to modify the default option text
function custom_dropdown_default_option($default_option, $filter) {
// Modify the default option text as needed if leave on %s will be pure name like Color/Size and etc
$modified_default_option = sprintf(__('My custom text: %s', 'filter-everything'), $filter['label']);
return $modified_default_option;
}
// Hook the custom function to the 'wpc_dropdown_default_option' filter
add_filter('wpc_dropdown_default_option', 'custom_dropdown_default_option', 10, 2);
Best Regards,
- Victor
Hi, I am seriously considering to purchase your plugin. One question if I may before I do.
Let’s say that I have 2 products category: Laptop & Mobile Phones.
If user select Laptop, then only speficic filters for Laptop appear.
But if a user selects Mobile Phones, then only specific filters for Mobile Phones appear.
Can I achieve the above settings using your plugin?
Thank you in advance for replying to my inquiry.
Hi iThemeStudio
Thank you for your interest in the Filter Everything plugin.
If you have different categories and will navigate from one category to another and have there different filters then it is possible. You need to create a filter set for each category page and place it on the certain category page from the filter set settings “Where to filter”.
If you have one page where all of the products, and when you choose category smartphones from our filter and show only related filters to the mobile you can do it with “AND” logic and turn on hide empty filter terms and hide empty filters. In that case, when you choose the “smartphones” category you will see only smartphones and related filters for those products.
Best Regards,
- Victor
Hi, thank you for your prompt reply, much appreciated.
I’m planning to use your plugin with WooCommerce. So, I will be using your plugin on one page where all the products are (WooCommerce Shop page).
Currently I’m testing the free version of your plugin. I can see the Filter Logic and can set it to AND. But how do I link it to child filters under Mobile Phones for instance? I don’t see any field in the plugin dashboard that might relate to it. Including those Available in PRO note in it.
By the way, what I want to achieve is similar to your demo here: https://demo.filtereverything.pro/step-by-step-filtering/
But what is required is only step 1 (like Category in your demo). For other filters, users don’t have to select them in sequence. Is this possible using your plugin?
Well, it is impossible to create for each filter term another filter set. For example, if you choose ‘clothing” show the filter set for clothing, if you choose ‘laptops’ show the corresponding filter set. It will not display the rest filters, as they have nothing to do with the laptops, and they are empty so they are hidden.
So it will work exactly like in the demo.
Best Regards,
- Victor
Hello, I purchased the extension and when I enter my generated license on the https://connect.filtereverything.pro/ website I get an unknown validation error.
Please note that I entered the license correctly by clicking on the “Get your licence key” button.
Could you please help me? Thanks in advance.
Hi Jaadra
Thank you for choosing Filter Everything PRO.
It seems that your server does not allow connection with our license server. We can activate it on our side, but we need the following things from you:
1. Credentials to your /wp-admin following this document
2. And your license key.
Please, send all these via PM.
Please, make sure that you send the LICENSE KEY via PM as well.
Best Regards,
- Victor
hi, identification information and licence key has been sent (2 separated mp)
Thank you for the credentials, but we need full admin access. So we can access to the admin dashboard. Right now we cannot do it with current access.
Best Regards,
- Victor
The invitation has been sent to the e-mail address linked to the account. The person concerned will have to click on a confirmation link to be added to your site.
Sorry for the omission, it’s a multisite 
The license is activated and everything is working well now.
Best Regards,
- Victor
Hi, can we do somehtign on the speed of the filter on our shop https://www.petsolutions.be/winkel.
We have 12 CPU cores / 12 GB of ram memory but its not loading quick. All other pages load instantly but all related to the filter take some time. How can we improve?
Hi mrijnwal
Not sure what you mean by instant loading, because this is what we get – https://prnt.sc/gNSPMVBqabXT on average it takes from 8-12 seconds, on any page if there is a filter set or not.
Maybe it has something to do with those errors in the console – https://prnt.sc/3ie3oomOaXbj Ideally, there should be zero errors.
Best Regards,
- Victor
Hi, we have changed cdn the same moment but try now. You wont see any isues
Contact page – https://prnt.sc/01g01puJHj1K almost 9 seconds
Over on – https://prnt.sc/IYyFh-c3t6E6 8.5 seconds
shop page – https://prnt.sc/elSdTy27T_MM 5.6 seconds and it takes the same time to apply filter and update the products – https://prnt.sc/a9dvxbYsvrPx
Best Regards,
- Victor
Hi,
I have a question regarding the search bar. When we try to find a product, the search works correctly, highlighting the category it belongs to but without indicating the tick inside the checkbox. Is there any way to activate it?
Thanks in advance
Hi tomenr
...but without indicating the tick inside the checkbox.
Can you please provide additional information on what exactly you mean by that? Also, please send the link to the page with the issue so we can check it, and instructions on how to get to the issue. So we can provide the info on it ASAP.
Best Regards,
- Victor
Hi, as you can see in the picture https://snipboard.io/VSwAQF.jpg I have been searching for a product called s47 and it works correctly. What I would like to achieve is highlighting the green tick inside the checkbox. Here is the address: https://www.smart-things.com/de/shop/?srch=s47
Well, this is not possible to make it work like that with the current plugin functionality. And in general, such things are only possible with custom coding.
Best Regards,
- Victor
Do you have any suggestions on this? The filter is good, but somehow I am missing some “features” that could implement it.
We are sorry, but we currently do not have any recommendations regarding this matter. As a support team, our main responsibility is to ensure that the current plugin functions properly. However, we are constantly exploring ways to improve the plugin and welcome any suggestions or ideas you may have on how to implement new features.
Best Regards,
- Victor
ok! thanks anyway
This is because I have the filter set set to show on the Common WordPress Pages -> Shop page. If I change that filter set to show up on Common WordPress Pages -> All Archive pages for this post type it will show up on the Archive page.
How do I set a Filter Set to show up on both the Shop page and the product archive pages?
Do I have to create two of the same filter set (one to show on the shop page and one to show on the archive page). Is there another way to set it up (like in a sidebar) that would work better?
Hi mminten
Here is support for accounts who purchased the plugin, and if you already did it, please write your request from the account where you purchased it.
Best Regards,
- Victor
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