22690 comments found.
How can i purchase license for my multiple website???
Hello, A single license is required for each website. You can purchase the license number of times the websites on which you plan to use it.
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Hi! I am using your editor plug-in, it is part of the Impreza theme, I want to buy editors, but there is a problem that makes me a headache. The editor setting option forces to use Google font, but I can’t use any service of Google, can you solve this problem? Some countries don’t access Google font, I want to buy, but because this problem plugin makes my website very slow, the plugin itself uses Google font, so the process of opening the editor is also very slow, Google word
Hello, Unfortunately, at present it is not possible to disable the google font within the editor. We will add it onto our list to control the font loading via plugin settings.
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You can completely add some other fonts that can be accessed locally, and the editor also uses Google fonts inside. When I open the editor, the network console is also loaded with Google font (.js),Can change it
Hello, after a long break I tried to login again into my support and license account. But I have a problem. Meanwhile I have cancelled the email address related to the former purchases. And I forgot my PW. But I cannot reset PW via the forgotten PW link because the email thereafter gets sent into a deadend email address. How can I reset the actual email address for my account? Can I contact support in any way?
Hello, Please drop us a message via profile contact form, so that the support team can guide you further.
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Is PHP 8 fully supported? I can see a reference to 7.4 support a while ago but no PHP 8 support in the changelog. This would be great to have especially as 8.1 is due to be released later this month.
Hello, The PHP 8 is fully supported since version 6.5.0. You can check the release notes here: https://kb.wpbakery.com/docs/preface/release-notes/
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hi, is there a way to have an element fixed on the page? a column for example? “Sticky elements ..” Thanks. (also “addons”)
Hello, Unfortunately, the standard plugin does not have a sticky element feature. However, such feature might be available in the add-ons which you can check under the add-ons section of codecanyon.
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Hello, in firefox browser image carousel scroll not work anymore, I got this error “Uncaught TypeError: $.support.transition is undefined”. WPbakery 6.7.0 with Betheme v25.1.4
Can we have a feedback? Thanks
Can we have a feedback about image carousel slide transition issue (https://prnt.sc/1ywvyja) in firefox please? We had WPbakery already installed in the template (we have WP v5.8.1, WPbakery v6.7.0 and Betheme v25.1.4) but theme support answered to us that for this issue we need to contact WPbakery support. Thanks.
Hello, Please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.
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I got WpBakery directly from the theme I purchased, how can I open a ticket?
Hello, The plugin received with the theme does not have a license of it’s own. The support can be accessed by purchasing a direct license through us.
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Hi, I developed a custom param type which uses some js. When i use it in a param_group, it doesn’t work. Is there a event listener for “add new group” so I can reinit the javascript?
Sorry, it worked for the first time, but after I added a new group (plus icon) the javascript isn’t initiated. How can I trigger the init process?
Hello, Can you please drop us a ticket via support portal: http://support.wpbakery.com/ so that the support team can guide you further?
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I already have this plugin installed in my site. Now I have purchased the license here and want to activate it. But from my Wordpress Admin panel, I dont get any option to add the license code which is provided here. I only get option to login from the WP-Bakery. Please explain which steps I should follow to activate this plugin in my site.
Hello, The plugin license can be activated as per: https://wpbakery.com/video-academy/activate-wpbakery-page-builder-wordpress-license/ If there is any issue while doing so, then please open a ticket via support portal: http://support.wpbakery.com/ and share your temporary login details in it, so that the issue can be checked further.
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WPBakery Page Builder have fail ,it is no longer displayed in the webiste menu
Hello, Can you please make sure that you are using the latest version of WPBakery Page Builder which is 6.7.0 on the website?
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is there a way to specify a margin/padding for image inside a text block?
Hello, This can be done with some custom CSS. You can add an extra CSS class to the text block and then target the image using CSS selector to assign it a padding and margin.
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great job on video bgrd feature, works well 
Hi wp bakery team, the new version of visual composer has been a target to the Japanese Text hack or file modification. I installed a new version and scanned my site with Word fence and wp bakery plugin is having a lot of files flagged as critical is there something wrong with the new version.
Hello, We have not encountered such an issue. Can you try deleting the existing plugin on your setup and then installing the latest version which can be downloaded from: https://support.wpbakery.com/downloads?
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Hello,
I wanted to report an issue with Grid template ACF custom field shortcode.
If you select to show a custom field from ACF like shown here:
https://d.pr/i/SiwdvnThen, I have edited js_composer file:
wp-content/plugins/js_composer/include/classes/vendors/plugins/acf/grid-item-attributes.php:43
Then we get different post ID for logged users and different for guest users:
// Not logged // [acf field="field_6167ec2ecccde" post_id="136"] // Logged // [acf field="field_6167ec2ecccde" post_id="134"]
Here is a visual example:
Not logged in – https://d.pr/i/eeXsSN
Logged in – https://d.pr/i/CxM55s
So it basically seems that the issue is related in your plugin. Can you please provide a fix for this?
Thank you, Arlind
Hi, We have identified this as a bug and it is on our bug-fix list for the next release. Please stay tuned to the update.
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Happy to hear that
They have a poor “official support” ticket system. I’m also dissapointed about the fact that they aim that WPBakery is RTL-ready, but for the add-on you purchase on their own website (like easy table) is NOT RTL-ready. If the add-on suddenly stopped working, after an update and you ask for support, they forward you to paid customize services.
I mean this is a general support question and in my opinion a bug. The fact that you aim that WPBakery is RTL-ready. Also your add-ons provided on your own website should be RTL-Ready too.
Forwarding customer to “paid” customize service is not customer friendly.
My advise for all future customers. Don’t buy an extra support license (extend license), because they won’t help you anyway.
Hello, The compatibility of WPBakery Page Builder with RTL is controlled by us. Unfortunately, the add-ons are something which are coded and maintained by the respective add-ond evelopers and we do not have a control over it. The easy table add-on is a plugin which is maintained by us. The add-on update was not released recently. Can you let us know as to what was updated at your end?
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WP Update
Hello, As per the debugging done by us in the ticket which was opened by you, the issue can be related to the translation plugin which is being used.
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Hi there, I’m currently using your page builder that is part of Total theme. I will soon need to switch to using buddy boss theme. Before I switch, I want to ask you are you actively working to support integration with buddy boss theme and will you continue in that direction. I contacted you because of this https://www.buddyboss.com/integrations/wpbakery-page-builder/
Thank you in advance and I look forward to hearing back from you soon.
Best regarsd, Brando
Hello, The WPBakery Page Builder is compatible with any theme which is coded as per the WordPress theme development guidelines. Unfortunately, we have not tested a particular theme, but if you face any issue while using them together, then please feel free to let us know.
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Hello! Is it possible to add woocomerce single product “additional information” tab with wpbakery page builder ? When I’m creating a custom single product template (I’m using Impreza theme), I cant find an element in wpbakery page builder to add “additional information” as it displays in a tab in Default woocommerce template. There is a product data element in wpbakery but I haven’t find “additional information” in this element or in the other woocommerce element
Hello, The WPBakery Page Builder relies on standard woo-commerce shortcodes to render it’s elements. These shortcodes are mapped in WPBakery Page Builder interface. It might require a third party woo-commerce add-on to display the tab.
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Hello! I searched the Internet, but couldn’t find it. Please tell me if there is a function in WPBakery Page Builder to fix the section at the bottom edge and make it sticky on the site so that it moves to a certain element (in many editors such a function has already been done)
Hello, Unfortunately, the standard plugin does not have such a feature. However, we do have many third party add-ons which you can check under add-ons section of codecanyon which might have such a functionality.
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Hello! Thanks for the answer! And could you voice a little more specifics by specifying the NAME of the PLUGIN, I don’t see the point in rereading all the available plugins on the site to find the right function, due to the fact that the developer cannot introduce such a simple function that will simplify the work of many plugin buyers.
Hello, The addons are developed by third party developers and hence we are not sure of which particular addon contains such a feature. You can use a search feature of codecanyon to search using a keyword to locate it. Once located, do re-confim the functionality with the respective add-on developer before making a purchase.
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OK thanks for the answer! But I hope you will consider creating such a Sticky Section function in the future. Many people need this so that your customers do not risk the performance of the site by installing additional addons. The Element or plugin has already introduced such a function as a year ago. And it would be good for you.
Hello, How we can add role or aria-label to div wpb_row vc_row-fluid that is generated by wpbakery when we adding any new row each row should contain different aria-label
Hello, You can modify the row html output as per: https://kb.wpbakery.com/docs/developers-how-tos/change-shortcodes-html-output/ to add required role in it.
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is wpbakery page builder 6.7 compatible with php 7.2?
Hello, Unfortunately, we have not tested it with PHP 7.2. We rely on WordPress requirements: https://wordpress.org/about/requirements/ which recommends PHP 7.4 or more.
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Hello your website’s support portal keeps giving me this error message: Failed to submit ticket to Freshdesk! Please contact us (hello@wpbakery.com) for support.
I have then followed the message and emailed hello@wpbakery.com on Oct 8th and have not heard back. I am having issues with your front end builder/editor not loading on certain pages of my site.
When may I expect to hear back from your support team??
Hello, Can you please drop us a message via profile contact form with the details of issue faced at your end?
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