22681 comments found.
great job on video bgrd feature, works well 
Hi wp bakery team, the new version of visual composer has been a target to the Japanese Text hack or file modification. I installed a new version and scanned my site with Word fence and wp bakery plugin is having a lot of files flagged as critical is there something wrong with the new version.
Hello, We have not encountered such an issue. Can you try deleting the existing plugin on your setup and then installing the latest version which can be downloaded from: https://support.wpbakery.com/downloads?
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Hello,
I wanted to report an issue with Grid template ACF custom field shortcode.
If you select to show a custom field from ACF like shown here:
https://d.pr/i/SiwdvnThen, I have edited js_composer file:
wp-content/plugins/js_composer/include/classes/vendors/plugins/acf/grid-item-attributes.php:43
Then we get different post ID for logged users and different for guest users:
// Not logged // [acf field="field_6167ec2ecccde" post_id="136"] // Logged // [acf field="field_6167ec2ecccde" post_id="134"]
Here is a visual example:
Not logged in – https://d.pr/i/eeXsSN
Logged in – https://d.pr/i/CxM55s
So it basically seems that the issue is related in your plugin. Can you please provide a fix for this?
Thank you, Arlind
Hi, We have identified this as a bug and it is on our bug-fix list for the next release. Please stay tuned to the update.
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Happy to hear that
They have a poor “official support” ticket system. I’m also dissapointed about the fact that they aim that WPBakery is RTL-ready, but for the add-on you purchase on their own website (like easy table) is NOT RTL-ready. If the add-on suddenly stopped working, after an update and you ask for support, they forward you to paid customize services.
I mean this is a general support question and in my opinion a bug. The fact that you aim that WPBakery is RTL-ready. Also your add-ons provided on your own website should be RTL-Ready too.
Forwarding customer to “paid” customize service is not customer friendly.
My advise for all future customers. Don’t buy an extra support license (extend license), because they won’t help you anyway.
Hello, The compatibility of WPBakery Page Builder with RTL is controlled by us. Unfortunately, the add-ons are something which are coded and maintained by the respective add-ond evelopers and we do not have a control over it. The easy table add-on is a plugin which is maintained by us. The add-on update was not released recently. Can you let us know as to what was updated at your end?
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WP Update
Hello, As per the debugging done by us in the ticket which was opened by you, the issue can be related to the translation plugin which is being used.
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Hi there, I’m currently using your page builder that is part of Total theme. I will soon need to switch to using buddy boss theme. Before I switch, I want to ask you are you actively working to support integration with buddy boss theme and will you continue in that direction. I contacted you because of this https://www.buddyboss.com/integrations/wpbakery-page-builder/
Thank you in advance and I look forward to hearing back from you soon.
Best regarsd, Brando
Hello, The WPBakery Page Builder is compatible with any theme which is coded as per the WordPress theme development guidelines. Unfortunately, we have not tested a particular theme, but if you face any issue while using them together, then please feel free to let us know.
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Hello! Is it possible to add woocomerce single product “additional information” tab with wpbakery page builder ? When I’m creating a custom single product template (I’m using Impreza theme), I cant find an element in wpbakery page builder to add “additional information” as it displays in a tab in Default woocommerce template. There is a product data element in wpbakery but I haven’t find “additional information” in this element or in the other woocommerce element
Hello, The WPBakery Page Builder relies on standard woo-commerce shortcodes to render it’s elements. These shortcodes are mapped in WPBakery Page Builder interface. It might require a third party woo-commerce add-on to display the tab.
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Hello! I searched the Internet, but couldn’t find it. Please tell me if there is a function in WPBakery Page Builder to fix the section at the bottom edge and make it sticky on the site so that it moves to a certain element (in many editors such a function has already been done)
Hello, Unfortunately, the standard plugin does not have such a feature. However, we do have many third party add-ons which you can check under add-ons section of codecanyon which might have such a functionality.
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Hello! Thanks for the answer! And could you voice a little more specifics by specifying the NAME of the PLUGIN, I don’t see the point in rereading all the available plugins on the site to find the right function, due to the fact that the developer cannot introduce such a simple function that will simplify the work of many plugin buyers.
Hello, The addons are developed by third party developers and hence we are not sure of which particular addon contains such a feature. You can use a search feature of codecanyon to search using a keyword to locate it. Once located, do re-confim the functionality with the respective add-on developer before making a purchase.
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OK thanks for the answer! But I hope you will consider creating such a Sticky Section function in the future. Many people need this so that your customers do not risk the performance of the site by installing additional addons. The Element or plugin has already introduced such a function as a year ago. And it would be good for you.
Hello, How we can add role or aria-label to div wpb_row vc_row-fluid that is generated by wpbakery when we adding any new row each row should contain different aria-label
Hello, You can modify the row html output as per: https://kb.wpbakery.com/docs/developers-how-tos/change-shortcodes-html-output/ to add required role in it.
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is wpbakery page builder 6.7 compatible with php 7.2?
Hello, Unfortunately, we have not tested it with PHP 7.2. We rely on WordPress requirements: https://wordpress.org/about/requirements/ which recommends PHP 7.4 or more.
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Hello your website’s support portal keeps giving me this error message: Failed to submit ticket to Freshdesk! Please contact us (hello@wpbakery.com) for support.
I have then followed the message and emailed hello@wpbakery.com on Oct 8th and have not heard back. I am having issues with your front end builder/editor not loading on certain pages of my site.
When may I expect to hear back from your support team??
Hello, Can you please drop us a message via profile contact form with the details of issue faced at your end?
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Hi, I am trying to find the settings for the new feature Custom breakpoint controls.
Where are they located please?
Hello, You can find it under WPBakery Page Builder -> Design options: https://prnt.sc/1wpowju
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Hi, when I try to activate the license under Download Templates > Access Library > Activate license, it directs me to a page saying “Sorry, you are not allowed to access this page.” Please assist. Thanks
Hello, It looks like the product license page at your end is disabled by the theme developer using vc_set_as_theme. You can get in touch with the theme developer and get rid of the above code from the theme to get it back.
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Hi there, seems to be a bug with using the latest version of ACF Pro and your plugin. When trying to use ACF fields in a custom Post Grid, they only appear if you are logged in to the website. When logged out of wordpress (like a normal viewer on the website) the custom fields do not appear / no html is generated in the source code.
Hello, Yes, we have identified this as a bug and it is already on our bug fix list for the next release.
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Hi, I have purchased my plugin from https://wpbakery.com/ and I am creating my ticket on https://support.wpbakery.com/. But no one is answering my tickets. Can you please guide me if I am doing anything wrong.
Hello, Can you please check the email spam folder as sometimes the reply might land there. If you can share the id of ticket which is opened and an alternate email id, then we can forward the response there as well.
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hi – i need to add poppins google font but not showing in custom header after enabling latin-ext in settings… what to do? thx
i added code to wp-content/plugins/js_composer_theme/include/params/google_fonts google_fonts.php and it worked, but is there other way?
how to add letter spacing? eg -3px to custom header … thx
Hi, This will require some custom PHP coding. A new font can be added to the list as per: https://kb.wpbakery.com/docs/developers-how-tos/how-to-manage-list-of-google-fonts/ Letter spacing can be added using letter-spacing CSS property.
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hi, thanks. can you please let me know what css property code to use to do -3px letter spacing w/custom header? i’d really appreciate it
Hello, If you can share a page url where it is added, then we can check the rendered CSS to suggest it.
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Please help me change birthday in registration page. Remove it from above 18 year. Let everybody register easily. Even people below 18 can register . Because to set age here is too difficult for users. Thereby I loose many
Hello, Can you share the link of page that you are referring to?
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At the registration page in app, in birthday column. Make it so everybody can register. To set year is difficult. Not everyone can do that. It shouldn’t be a must to add birthday.
Hi, If you are referring to wpbakery.com, then we do not have any age restriction on purchase.
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Security scan result had flagged these 2 cookies vchideactivationmsg and vchideactivationmsg_vc11 as a low vulnerability. Any clue on how to secure these cookies, please advice.
Hello, Please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.
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3 months in no new updates?
Hello, We are planning to release an update soon. Since there was no major issues in previous release, a immediate update was not released.
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I bought this buy mistake when I didn’t realize I can update my WP Theme to upgrade it. Can I get a refund? Wpbakery refered me back here.
Hello, Yes, you can apply for the refund via your codecanyon account.
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Thanks
Hi! Thanks for the great plugin. Since last update I can’t find the way to choose between “Full Width” or “In Grid” TYPE in ROW Options. I’m using theme Bridge. Any clue? Many thanks in advance for your help.
Hello, It looks like these are custom options added by the theme. In the standard plugin, row stretch option: https://prnt.sc/1v56ykb is used.
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Ok Rohan! Thank you for your support!
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