22690 comments found.
Hello! I am running Visual Composer on several Sites, both self installed and also came with the theme, and since the Last Updates to Version 5.5 there is the Custom CSS Option missing. I can See Visual Composer in the Admin Dashboards Sidebar but even if I open Visual Composer Settings Panel I can’t find the Custom CSS rules. My rules are still there, I can find them via FTP in the uploads section. Can you please help me? Is it running in another Mod or is it gone since Version 5.5?
Hello, We have not made any changes to custom CSS rendering in our recent updates. Please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.
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Hey Rohan, thanks for your reply. Unfortunately, since this issue occurs on all Pages that got Visual Composer via Theme I´m not able to open a support Ticket. What can I do to reach the support with this issue then? Hope you can help!
Hello, Most likely your support tenure has expired. You can renew it under your account to send us a support ticket.
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WPBakery it is time to make the PageBuilder plugin compatible with AMP since they are now a major score factor with SEO. Instead of your default anwser “Unfortunately, we have not tested the plugin for AMP compatibility” please can you actually test the plugin and look at making it compatible with AMP. Thanks.
Hello, We have already this onto our list so that it can be checked while enhancing the plugin compatibility in future.
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Hello there, I’m a licensed user and I’m using Pageable Container and I don’t know why, but this not works for me, cause I see on page all the sections of the pageable container, instead of seeing only the active section. How it could be possibile?
Hello, Please make sure that the theme used is coded as per the WordPress theme development guidelines, especially make sure that it is not missing body_class function.
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Thanks Rohan, the problem was the body_class that was not implemented by theme. Now everything works fine. Thank you 
The text on the blog of my website is responsive on the phone. However the images are not. Except for the feature photo of the blog, the rest of the images are scaled and are cut on other smaller devices than the computer. Could you help? I didn’t face this issue with Visual Composer.
Hello, Please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.
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Hi, is it possible to open all links (created with the grid builder) in new tabs? I tried to change the code in vc_gitem_zone.php but the code ignores target=”blank” ? Is there any other solution? Thanks.
Hello, I am afraid, this is currently not possible if the grid is linking to the posts. However, if you are adding any custom link, using button element, then you can select it to open in a new tab in link setting.
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i have a question about if can i use it on learnpress to change Template of lessions?
Hello, Unfortunately, we have not tested it with learnpress. However, if the lessons are post types, then you can use the page builder to build it’s content/layout.
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Hi,
I am using a post grid with a custom template that has just a single ‘post image’ element – it is a single block (no animation).
When I check the elements tab in Chrome dev tools, I can see that for each image in the grid, there is a ‘vc_gitem-zone-a’ and ‘vc_gitem-zone-b’, the first of which is visible and the second never seems to be visible (I tried switching to mobile view).
vc_gitem-zone-b seems to include a number of image resolutions as the srcset of the img element – resulting in lots of images being needlessly downloaded.
Is there a way to resolve these extra images from being downloaded?
Thanks.
Hello, The various image sizes are used depending upon the screen size. At present there is no option to prevent it, but we are planning to optimise the grid rendering in future so that it can load the optimal content such as images, which is required.
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Hello. I am using an <image with text> element. The maximum size is 1060px across. I’d like to change to 1980px, but I can’t find the php file. I’d appreciate it if you could tell me how.
Hello, The “image with text” is not our standard element. It is most likely added by the theme or an add-on at your end. You can check our standard plugin elements here: http://wpbakery.com/try
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Hi, I have question about the columns, I want to show 3 columns on desktop but 2 columns on mobile, I would appreciate if you could advise me how to setup. I use responsive option on the columns, but it seems not possible to make 3 columns on desktop and 2 columns mobile, because the last of 1row column goes to the next line along.
Regards,
Hello, In responsive option for columns, you can set 4 columns -1/3 next to desktop screen and 6 columns – 1/2 next to mobile screen to do so.
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I am having an issue with accessing the frontend editor – it’s white when not SSL, and when it is SSL it doesn’t seem to load completely. I tried adding the vc_frontend_editor_iframe_url filter to the functions.php file of the theme to no avail. I purchased my own copy of WPB as well as the theme I’m using included it. Are there any other things I can try? https://hopeic.otstechs.com.
Note: I disabled all plugins to make sure it wasn’t an incompatible plugin issue and I get the same results.
Hello, Under WordPress settings please make sure that both the site url and WordPress url are same and they are in-turn same as the actual website url. If there is still any issue, then please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.
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I submitted a ticket and have now been waiting over 24 hours. Please expedite this issue, not being able to properly edit on the frontend is really slowing this project down.
FYI, I do not use cloudflare like EntrepreneurN in comments below. I also do not use any caching plugins
Hello, Apologies for the delay due to a holiday. You can expect a reply within next 24 hours as the support team is currently replying to all the pending tickets.
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Hi, On small screens, “Post Grid” does not show correctly! The grid is not rebuilt! How can this be fixed? And is it possible?
http://prntscr.com/lec1u9Hello, The issue is because the available area for displaying it is small. You can either change it’s styles via CSS to reduce the font-size, etc. to fit in the available area or can use lesser number of columns.
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Hi, In this case, CSS is not a solution. The correct decision is that when the screen changes (as it decreases), the number of columns changes (decreases). How to do it, what files are responsible for it?
Hello, Please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.
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Hey there. On any page I’ve added an <iframe> there’s automatically an <noscript> Tag with the same iframe in it? So I have the same ID both on one page. How can i stop this?
Hello, Please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.
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Hello when I go to the frontend editor all my menus are showing squares instead of the different menu items. here is a sample of what it looks like:
https://staging.byraits.com/pb/wp-content/uploads/2018/11/menu.pngHello, Please navigate to WPBakery Page Builder -> Design options and then re-save them again. If there is still any issue, then please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.
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I don’t have Design options under WPBakery Page Builder
Hello, The design option might be disabled if the theme is using the plugin in integrated mode.
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Hi! After migrating from http to https I get the following error in the backend: Mixed Content: The page at ‘https://----------/wp-admin/post.php?post=5&action=edit' was loaded over HTTPS, but requested an insecure font ‘http://fonts.gstatic.com/s/opensans/v15/memnYaGs126MiZpBA-UFUKWyV-hs.ttf'. This request has been blocked; the content must be served over HTTPS.
How can I fix it? For me the menu “WPbackery Page Builder -> Design Options” is not visible.
Hello, Please make sure that you are running the latest version of the plugin which is 5.5.5. If there is still any issue, then please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.
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With Gutenberg enabled, when I directly click to Edit Page, I don’t see any Page Builder elements. I have go to Pages > Edit with WPBakery and choose either the frontend or backend.
Should I see WPBakery elements when I click directly to Edit Page? I’m a little confused on what to expect once WordPress goes to Gutenberg full time.
Hello, The Gutenberg editor does not allow another page builder to work on top of it. You can disable it under WPBakery Page Builder -> General Settings.
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Hello. I have got wpBakery bundled with the theme. My problem is when I add some post related elements on the page and then I want to edit this page using FronEnd editor then editor stops loading and I am getting error – SCRIPT5025: The URI to be decoded is not a valid encoding. It is not plugin related problem. Tried to switch plugins off and if there is not any post related elements on page editor loading just fine.
Hello, As you got the plugin within a theme, you will need to contact your theme author for support or use our support at support.wpbakery.com (You will require a direct license of the plugin for support access).
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Hello,
I am having an issue with WPB user roles which is not working properly.
I run WooCommerce and have the user role “Shop manager”, see:
And allowed WPB Editor for Shop manager:
However when I edit pages or any of the allowed post type in WPBakery settings, I don’t see backend neither front-end editor buttons:
This user has the following role:
I guess this issue is related to your plugin. I’ve tested this issue with Storefront theme as well and the same issue!
I hope you can help on this.
Arlind
Hello, Thanks for sharing This issue is already on our list to be checked in the upcoming release.
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Hi, I didnt realize that I have this plugin from another purchase I made. Are you able to refund me please?
Hello, Since the purchase is made via codecanyon, you can open a refund request via: https://codecanyon.net/refund_requests/new
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Google map widget now shows “For development purpose only” overlaid on the map background and a pop-up that says “This page can’t load Google Maps correctly”...”Do you own this website?”
I assume this now needs a Google Maps API key but looking in the widget settings and the back end settings for this plugin I can’t find anywhere to provide our private API key. Please advise thank you!
Never mind, it’s not the WP Bakery Map element, it was theme provided.
Is this plugin compatible with font awesome 5 yet? My theme just upgraded to FA 5, and now the icons on my site are broken.
Hello, The plugin is not compatible with font-awesome 5 and it is already on our list to update the font-awesome in the plugin.
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