22690 comments found.
Hello, in video player we are not able to make video autoplay and loop Can you please let us know? Appreciate your response Thanks
Hello, Unfortunately, our standard video player element does not have autoplay and loop feature. However, you can add the video embed code via raw html element and then add the appropriate youtube attributes to video, to do so.
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but we need to run video as a raw background then how it goes
Hello, The loop and autoplay feature is available in video background for the row. If there is any issue in using it, then please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.
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Hello, Can we run uploaded video as raw Background ? Appreciate your response Thanks
Hello, thx for the great plugin. I use your plugin with the Kalium theme (it is already embedded in the theme). I wanted to know the following. Is it possible to somehow change the headers in the Accordion to P (with custom style settings)? The default is H4 headers. I would be grateful for any help.
Hello, This can be done with some PHP code to override the existing accordion output as per: https://kb.wpbakery.com/docs/developers-how-tos/change-shortcodes-html-output/
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ok, thx
Hello,
I have 11 extended licenses for this plugin. So far it has been great but right now I am experiencing a strange behavior.
I am testing WP Bakery Page Builder 5.5.5 with WordPress 5.0 beta 2 ( 5.0-beta2-43846).
Your changelog says it is updated to work with the new Gutenberg but I’m not sure if what I am experiencing is normal.
So the situation is this: I can only edit pages from the front end editor and even that only if I select “Edit with WPBakery Page Builder” in the “All Pages” Dashboard menu. If i click the “Backend editor” when on the front end editor it takes me in the backend but there only the new Gutenberg is found, without any trace of Visual Composer.
Is this behavior normal? Are you planning any other update for WordPress 5.0
When i read in the changelog I imagined that the Visual Composer shortcodes have been integrated in the Gutenberg Block list and can be selected and used form there.
Hello, The Gutenberg editor unfortunately does not allow using a page builder on top of it. We have added an option in WPBakery Page Builder -> General settings, to disable the Gutenberg editor. Also, you can find the Gutenberg element in available list of element when you click “Add element” option.
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I have a question about the accordion. When used on the front end of the site it changes our url to something like website.com/#1541007192481-1a468fe3-16ea when I expand the accordion and stays that way when it’s collapsed again. Is there any way to keep the url clean?
Thanks, Chris
Hello, The accordions rely on ids to expand and hence it’s id is added to the url. We are planning to enhance this in future, so that an option to disable such id in url can be added.
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As your support-ticket page does not work (tells me I have not purchased anything) I need to ask you:
when I try to start the “front end editor” it stops, saying: vc.frame_window.vc_iframe is undefined
whats wrong here. On another installation it starts the front end editor but I can not enter URLs or load Images.
Hello, The issue is because you have purchased the plugin via codecanyon. In this case, you should import the license into your WPBakery account. To do so, you can login into: support.wpbakery.com/login If you are not sure about the login details, then use the reset password option and use the email id associated with your codecanyon account. Once logged in, navigate to licenses page and click on “import it” option at the bottom of the page. It will then prompt you to login into codecanyon to complete the import. You can then open a ticket via our support portal: https://support.wpbakery.com Please do include your temporary login details in the ticket, so that our support team can investigate the issue further.
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So I got this plugin bundled with my theme (qode bridge) and the hover box elements are making any internal links unclickable (only in safari ) . is there any work around is it cause the plugin has dated ? if i manually upgrade will it right itself and is that even possible.. *ps its a bit rude to get bundled with a theme then not provide any support…
Hello, The bundled version is something which is controlled by the theme and you can contact the theme author for it’s support. We can recommend running the latest version of the plugin which is 5.5.5 if you are running any older version.
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Hello. I bought a theme which uses Page Builder Version 4.11.2.1
I have a problem, and I would like to know if the problem will resolve itself if I buy a license for the updated version.
I used visual composer to build this page https://jobe.dk/?page_id=221 – when I just updated the page with the template text, visual composer worked just fine. But when I put in my custom text in the text boxes and titles, updated, and then left visual composer, I couldn’t access visual composer again. On all the other pages, visual composer is working, and if I delete everything on this page and start fresh, VP is working again. But as soon as I build the page again and put in my custom text, I can’t access VP. I have also tried deleting the entire page and creating a new one, but the issue is still there.
If I purchase a new license so I can update, will this problem be gone? or is something else wrong? Is it a bug in the version that came with the theme? Will it affect my theme – which the author have not updated for two years – if I install the newest version of your plugin?
I hope you have some insight in to what I should do.
Sincerely, Lonnie
Hello, If you purchase the direct license through us, then you can update the plugin yourself. However, two things to check with the author are the theme compatibility with the latest version, if it was not updated for two years and if any core plugin files were modified by him, which can affect layout/content after the plugin update.
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Hello! This is not a support request this is a bug I’m pointing out. While struggling to manage responsivity on vertical padding, I found out a pointless programming choice in your column programming.
I also noticed a tons of people let you know this in the past and you smugged the answer with some vague bootstrap answer, but the truth is that vertical tabled (sm in bootstrap) is taking the column width from Desktop option, instead (at least) of taking it from md col setting.
So, please, no telling more stories about this, just put a dropdown for that or take the setting from the MD screen size, because this has no sense and is clearly a software bug
Why should a smaller screen take same column size of desktop instead of tablet or mobile?
For anybody interested in a solution, if you want in small screen to have the columns width as in medium device (aka vertical ipad same columns as horizontal ipad instead of as desktop) these lines of PHP in the vc_column.php template will work for you
$ttg_cols_array = explode( ' ', $width );
foreach( $ttg_cols_array as $ttg_cols_class ){
if ( strpos( $ttg_cols_class, 'vc_col-md-' ) !== false ) {
$ttg_colwidth = str_replace( 'vc_col-md-', '', $ttg_cols_class ); // width for horizontal tablet
$width = str_replace('vc_col-sm-', 'vc_col-sm-nul-', $width) . ' vc_col-sm-' . $ttg_colwidth;
}
}
Hello, Thanks for sharing we have forwarded it onto our development team to check it further.
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Very appreciated, thanks! Buying a new extended in a couple of days for our new theme 
Animation
Hello, If you are facing any issue/problem, then feel free to use support.wpbakery.com and share more details about the issue along with your temporary website credentials so our support team can investigate your issue and help you out.
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Tabs are not working properly for me 100% of the time in Bridge Theme. It works some of the time, but looks bad other times. http://dev-site.vm5lighting.com/maxim/. Are there any bugs I should be aware of?
Hello, The website is running an old version of plugin which is 4.12.1. Please update it to the latest version which is 5.5.5.
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Are there Tab components in the most up-to-date Visual Composer?
Hello, Yes, you can find the tabs under Add element -> All -> Tabs.
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I just ran an update of the plugin and now its now visible as a listed plugin item. Instead my site display is broken. What happened?
I shouldn’t need support just to run an update!
What has changed?
Hello, There are no major changes made in the recent version of the plugin regarding layout or element rendering. There can be an issue if the core files of previous version was modified at your end.
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Hello, Please make sure that you are running the latest version of plugin which is 5.5.5. If there is still any issue, then please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.
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AWESOME! I WISH ONLY GOOD SALES!
Hi there. I have purchased this item on envato and i have just purchased another license through wpbakery and still have no licence to activate. Can I please have a direct contact support as I have now spent close to $100 and still no working plugin.
And when trying to log into support.wpbakery.com i get the following message:
“Whoops, looks like something went wrong.”
Hello, Since the license is purchased via envato, in this case, you should import the license into your WPBakery account. To do so, you can login into: support.wpbakery.com/login If you are not sure about the login details, then use the reset password option and use the email id associated with your codecanyon account. Once logged in, navigate to licenses page and click on “import it” option at the bottom of the page. It will then prompt you to login into codecanyon to complete the import. If there is still any issue, please drop us a message via our profile contact form.
Hi Guys, Any reason your latest version no longer includes Columnize? I have this plugin via X Pro and just noticed it is missing.
Update: I’ve worked out where the issue is just not sure who to notify. I mentioned I’m using this plugin via X Pro. In the latest X Pro update and latest version of WP Bakery, “X Integration” is missing from WP Bakery settings in the dashboard. The effect is that numerous, previously available elements are missing.
I have temporarily resolved this by reverting back to a previous X Pro version (2.2.5) whilst continuing to use the latest WP Bakery V5.5.5
Will also post this to X Pro.
Thanks in advance for any advice.
Cheers,
Claire 
Hello, We have not made any changes to elements in our latest update. You can check our standard plugin elements on online demo here: http://wpbakery.com/try
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Hi I have WPBakery Page Builder built in my Themeforest theme. Is there a way to have Accordions be inside of tour content, I don’t see the option when I’ve built my tour to then have accordions inside. I’m want to build up a FAQ basically but have my tour options as four tabs FAQ, Returns, Shipping and Ordering and each of these clicked to show the questions accordions. Is this possible?
Hello, Unfortunately this is not possible due to inability of WordPress to render the similar nested shortcodes. Also, it is considered as a bad usability practise to add tour, tab inside accordion and vice-versa.
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Hi, is it possible to style the titles of different tabs all different from each other? Let’s say I have three sections within the tabs. I want section 1 with a blue title, section b with a green title and section 3 with a red title. Thank you!
Hello, You can do so using custom CSS code by targeting the tabs using nth-child psuedo selector: https://www.w3schools.com/cssref/sel_nth-child.asp
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I’ve added a Pageable Container to a page and set it to autoplay every 5 seconds. The issue I am experiencing is, once the user scrolls down the page past the Pageable Container element, they are jumped back to the element once it changes to the next item.
How do I prevent this jump?
Hello, The issue is because the pageable container element depends upon id linking of the section. Due to this when the section is changed the respective id in the link section is also changed which causes the jump effect in-case of autoplay setting. We have added this onto our enhancement list so that it can be avoided in near future.
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Hi, I have some pre-sales queries. 1) What is difference of purchase the plugin from Codecanyon and Directly from https://wpbakery.com/ 2) And which is the most safe option from above?
3) I have a free version right now and this is awesome, and in https://gtmetrix.com report, there is some things to be corrected belongs to this plugin:
3.1) Specify a character set early (The following resources have no character set specified in their HTTP headers. Specifying a character set in HTTP headers can speed up browser rendering.https://www.MYSITE.com/wp-content/plugins/js_composer/assets/lib/bower/font-awesome/fonts/fontawesome-webfont.woff2)
3.2) Remove query strings from static resources (Resources with a ”?” in the URL are not cached by some proxy caching servers. Remove the query string and encode the parameters into the URL for the following resources:
https://www.MYSITE.com/wp-content/plugins/js_composer/assets/js/dist/js_composer_front.min.js?ver=5.5.2)
(Q) Will I be able to clean these URL issues belong to the plugin on https://gtmetrix.com report if I purchase Premium Plugin??
4) There is some unwanted space / gap between two columns of banners (as in attachment). The premium plugin can remove this type of limitations of controlling Spacing / Padding??
Best Regards
Hello, 1) and 2) the plugin sold via wpbakery.com and codecanyon is the same. However, if you purchase the plugin directly through wpbakery.com then it will avoid and extra step of importing the license into your wpbakery.com account.
3) This will require further debugging to check the exact source/cause of the issue. If you open a ticket via our support portal, our support team will be able to check it further.
4) You can remove the space between the columns under WPBakery Page Builder -> Design options -> Grid gutter width.
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I want to create a website similar to this website (https://pakphoneprices.com/ ) does visual composer help me getting my desire results and if yes then please guide me how can i proceed. Thanks
Hello, Yes you can do so by using woo-commerce and then use the woo-commerce product elements of the page builder to display the added products onto the page.
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