4865 comments found.
Hello I recently move my Site to a new Server, and added SSL, same domain and some how my Licence is not valid. Again all i did was migrated the website to a new server and installed an SSL certificate on the same Domain
can you reset please
Hello,
Could you please contact us through our support center and share the previous URL, current URL and your purchase code in the message body, so that we can take a look and help you soon?
Hi, I need to add a link + animation to a VC column as in the pricing boxes at the bottom of this page http://themenectar.com/demo/salient-service/ can this plugin do that?
Hello,
You can already set up animations using the CSS Animation option under Column settings. Further, you can use an element like the info-box or the interactive banner that allow you to add a link to the entire box.
I hope this helps. 
Please feel free to let us know in case you need help with anything else.
PS: Please consider renewing your support and allow us to help you sooner.
Hello,
There is an issue with the plugin. We use a cdn plugin that uploads all media to CDN. All image work except the Background Images on the rows. They are blank. When disabling the CDN plugin, it works fine. That is an issue as we need to pull form a CDN. So the in the source, where it’s telling it to grab the image from the media library, something’s not quite right. Is this something that can be fixed right away? Otherwise, we will have to find a replacement add-ons plugin to handle this.
Hello,
Could you please open up a ticket at our support center, so that we can take a closer look into what is happening and help you resolve things soon?
hello.
i’ve purchased this item recently, and i’ve activated it on site.
now on activation , i saw something that came into my concern.
and i decided to ask you
on activation process (which happens with envato api) ,
you want a permission to Download My Purchased Items !
why do you need such a permission ?
and mostly important why do you want to download all my items that i’ve paid for?
i have bought “WPBakery Page Builder for WordPress (formerly Visual Composer)” and activated it, just like your addon over envato api
but they never asked this in their permission!
i have also bought “Slider Revolution Responsive WordPress Plugin”
and they did not ask for such a permission.
and i have also bought couple of other addon things which they needed to activate over envato api.
but none has ever asked for such a permission!
please explain why do you, as an addon, ever need such an access to download my purchased items ?
because others just need to “View your purchases of the app creator’s items”
thanks .
Hello, We use this permission so we can download our plugin from Envato servers to your website and deliver automatic updates.
Other products you have mentioned most probably host their products on their own server (and not Envato) to deliver automatic updates, and that might be why they do not need that permission. Rest assured, we do not need your other downloads as we’re Power Elite authors on Envato marketplace, in the business for over 8 years and more than 70,000+ customers served.
I hope this clarifies
hello.
thank you for clear explanations
i understood it all.
Добрый день. Ваш продукт был протестирован на совместимость с Templatera WPBakery Page Builder?
We haven’t come across any known issues with Templatera WPBakery Page Builder. In case you come across any, you can get in touch through support center and we’ll be glad to help.
Hi,
I just updated to the version 3.16.23 and got this fatal error:
PHP Fatal error: Class 'AIO_Icon_Manager' not found in /nas/content/live/.../wp-content/plugins/Ultimate_VC_Addons/admin/admin.php on line 346
Can you guys please investigate?
I’m using WP core 4.9.6 and VC version 5.4.7.
Thank you.
Hello,
Could you please open up a ticket at our support center, so that we can take a closer look and help you resolve things soon?
PS: Please consider renewing your support period and allow us to help you sooner.
Thanks for you reply.
I’ve already submitted a ticket with more details.
Btw this happens with both versions 3.16.22 and 3.16.23. Fatal error is the same. It puts the entire admin down and deactivates plugin so the site is broken in front end.
Hopefully it’ll get resolved.
Note: I haven’t had issues with this plugin before and I have never contacted your support, it only occurred now.
We’ll surely get back to you through the ticket.
Hi all, i have a problem with the “Fancy Text” element. I have my homepage with a full screen “Carousel” item and inside it there are 9 slides. Each slide has a “Fancy Text” element, but it works only on the first 5 slides. I’m using The7 theme, Visual Composer (5.4.5 version) and Ultimate Addons for Visual Composer (3.16.21 version). There are no errors in Console. I have the same problem on Chrome, Firefox and Safari (latest versions).
Can you give me an advice? Thanks in advance!
Hello,
Just to let you know, the latest version of the Ultimate Addons for WPBakery Page Builder is 3.16.23.
Please make sure you have this installed on your website. If the issue still persists with the latest version, I would request you to please open up a ticket at our support center, so that we can take a closer look to know what is happening and help you resolve things.
PS: Please consider renewing your support period and allow us to help you sooner.
Hi!
I wanted to know if it is possible to change the dots of: https://ultimate.brainstormforce.com/advanced-carousel/ by some like the ones in this picture : https://imgur.com/a/ZIC8VFL*Should I pay for the explanation, how to do it? Or it is complex to do it and your should do it ?
Thanks.
Hello,
I am sorry, but this is not possible at the moment.
Hello. This plugin is bundled with Composer theme that I just bought. I’m having a problem with the display in Safari in Windows. Almost every element doesn’t display. No video background. No gradient. No flip boxes. No hover boxes. The site is a total mess. Can you help me fix it please? Problem is really with Safari in Windows only.
It’s okay now.
Hello,
I am glad that it worked for you!
Hi guys. Just curious…I bought a theme that came bundled w/ WPB/VC and UAO but when I went to edit a row, it’s not how it normally looks. Instead of tabs across the top with the last option being to create the overlay as a pattern or color and make the separator, everything is on one page and has fewer options. I had finally mastered the row section and now it’s changed. I even had to check if UAO was activated! Is this how the new version is or is it supposed to be like it always has with the tabs?
Thanks
I think the theme author might have changed a few things before bundling the plugins. You can try WPB/VC and UAO with any other theme such as Astra and see how it should actually work.
So it occurred to me that since I’ve bought this, to try installing the latest version and see if it made a difference. It’s now back to normal. The page I had the problem on was one of the demo pages I was modifying. Not sure if that had any effect. So please just disregard.
Thanks!
Would You like to think about very interesting and useful functionality: Table of Contents?
Thanks for suggesting. We will certainly consider it for future development
Thanks for this update!
You are welcome!
Hi – how can I disable google fonts? The website should NOT load https://fonts.googleapis.com/css?family=... – thanks
Our plugin by default inherits the font from the theme. Yes — it also comes with a Google Fonts functionality of its own. But regretfully, we do not have option to disable it completely.
If you’re concerned about GDPR, I think Google Fonts is GDPR compatible. Please see this discussion on GitHub about the same: https://github.com/google/fonts/issues/1495
I purchased this plugin because the plugin came bundled with a theme and I wanted to have the update, so now how do i update? should I delete the plugin and install new version? and my site content will not be affected?
Thanks
Hello,
Welcome on board!
Well, you can simply delete and re-install the latest version of the plugin available on CodeCanyon for now. Once done, you can activate your license, so that you get update notifications and will be able to update the plugin directly from the updates page in your WordPress backend.
Hope this helps.
Please feel free to let us know in case you need help with anything else.
Just to let you know, with a licensed copy of the Ultimate Addons, you not only get access to updates, but also dedicated support from our developers.
Hi, I support the request for the possibility to load WebFonts from my own webserver. According to my lawyer and data protection officer, the inclusion of the fonts from the Google servers currently violates the DSGVO/GDPR.
Hello,
Thank you for pointing this out!
Well, I haven’t heard of Google fonts affecting GDPR. However, I am sure Google will handle this well at their end, since they too are working towards it.
We’ll keep an eye regarding this and if there is no action taken on it, most probably it isn’t something illegal and you can continue using the fonts without any issues. But, if there is an official workaround by Google, we will surely work on that too.
Regarding the support, you need not purchase support for it. If need be, we’ll surely work on this and it will be made available through an update.
Hello,
my client’s lawyer and privacy advisor believe that the use of Google web fonts currently violates the DSGVO/GDPR by contacting Google’s servers and transmitting the IP address.
I agree and have to find a solution for my client.
The web fonts should be integrated from the client’s web server. I can’t wait for Google to change or improve something. I must act now. It would be very annoying if I had to deactivate “Ultimate AddOns” and the customer’s website would be “shot up”.
Please help me find a reasonable solution. Thank you!
Ultimate Addons does not load Google Fonts by default; and inherits the font that your theme loads. Of course, we do offer Google Fonts functionality as well and regretfully, we do not have option to remove it right now.
Nonetheless, I would encourage you to go through the threads below that discuss if Google Fonts are “Non Compliant” with GDPR:
Google Fonts is actually not a problem from a GDPR perspective as long as the EU-US ‘Privacy Shield’ is in force. All in all, Google’s data privacy compliance is considered to be outstanding. But if you still need our plugin to stop loading Google Fonts on your website, you will just need to select the “default” option from the dropdown, which inherits the font from your theme and does not send any request to Google.
Hello, I know this thread. I have pointed this out to my customers.
It doesn’t matter. Clients trust their lawyers and data protectionists, which I can understand very well. Lawyers are liable.
Conclusion: I have to find a solution that my customers accept. I would be pleased if you would support me in this.
Hello again,
I asked 3 months ago:
“Hello, I found a bug. I don’t know when this happened but I know it worked before.
When I visit this site with my iPhone (Safari, newest iOS): https://ultimate.brainstormforce.com/modal/ and click on contact form and want to fill out the form the cursor is misplaced and it’s not possible to fill out the form… it’s happening on my site too.
Think it has something to do with that: https://stackoverflow.com/questions/46339063/ios-11-safari-bootstrap-modal-text-area-outside-of-cursor"
Your answer:
“Hi there,
Thank for reporting this issue with us. I have tested this issue with other browser as well, but seems like its only limited to Safari.
We would be fixing this issue asap, and would release the update very soon”
Have you an ETA for this? Safari user cannot fill forms :-/...
Hi there,
We tested the issue on our latest version of iOS(11.3.1 ) and in 8 Plus with safari browser and did not find an issue in it.
Please make sure you have latest safari on your phone and check whether the issue still persists at your end.
Hello, does your plugin offer scrollbars in columns and lines in the vc composer of wp bakery? Background: I would like to insert my privacy policy as text and add a scrollbar to the text box. Unfortunately, the privacy statement is long. therefore the required scrollbars. Greetings Daniel
Hello Daniel,
I am sorry but we do not have such an option for any elements of the Ultimate Addons for WPBakery Page Builder. However, it can be achieved with a little custom code.
would you be so nice to tell me this code? Greetings Daniel
Hello Daniel,
I am sorry, but we cannot share any code publicly here. Moreover, I do not see a purchased tag across your name. Looks like you’ve got the plugin bundled with a theme. If so, I would suggest you to contact your theme author for an accurate solution.
Usually theme authors alter plugins a little before bundling them with the theme. Therefore, for accurate answers it is best to get in touch with them.
Hope you find the right solution soon.
Hi,
Already 6m ago I made the request, and I do not see it in the update? https://codecanyon.net/comments/18092289 Question
Possible to create a diagonal separator to create the two columns here How to make 2 columns so a in diagonal column As on the example here https://img4.hostingpics.net/pics/950661201711151137.png I’m talking about putting a picture diagonally as in the picture
Thank you
Hi,
2) Add exactly the same thing as the transparent header to display the map, etc.
Need help to add google map in a menu to hide it As on the example here
http://themelooks.us/demo/matroz/html/default/#contactClick on OUR LOCATION
Which addons could have such a feature? to hide google map in an element like FAQ or Toggle or other?
Thank you,
Hi there,
As of now we are working on fixing and providing a more stable version of our plugin. Moreover we would be adding few new feature in our future updates. But at the moment I can’t provide any ETA or any specification about the new features. If you have purchased our plugin then you would be intimated once we release the update.
Also related to you second question you can simply take expandable section element and add google map element within it, but it won’t be having a transparent effect as on your shared page link.
How do I deregister smile_fonts default.css that this plugin loads? I don’t need it, and it causes extra http request to slow down the site. I.e. what is the handler to be used to make deque work out in my functions.php?
You can simply delete the default icon set which in result will not load the smile_fonts default.css file. Here is the screenshot that will help you.
Thank you for the reply. However, there is no button “Delete icon set” in that page for my installation. It shows the component of default icons like in your screenshot, but the header pane does not have the Delete button , the area where the button should be is empty. Which could cause this? I have installed the latest version of your plugin (Version 3.16.22) and activated the lisence through Envato API.
Could you please open up a ticket in our support center so we could take a closer look at this?
Hello, visual composer is a powerfull tool for wordpress and this plugin is a Real Complementary for it
Hello,
We are glad you are happy with the plugin.
Please feel free to get in touch in case you need help with anything.
