I'm sorry you found our documentation unsatisfactory @marrowmelow. But we appreciate any feedback. If you needed help with anything specific, please feel free to get in touch with our support and we will be happy to help!
Support Tickets wont submit - get caught in endless load loop, and now after trying for months, my support has expired. Sooo, after purchasing the product I was never able to get support.
Just to let you know we constantly monitor all our websites to check whether the forms are working. There might be times when the website is under maintenance and the form might not work. But, we make sure this is resolved within a few minutes.
Are you sure you tried to get in touch through our support form? In fact, we haven't even denied support to anyone. We serve all our users whether the support period is active or no. We only recommend users to renew support to make sure that they receive a faster response since users with valid support are given higher priority.
I personally feel giving us a five star only because you weren't able to contact us sounds a little unfair. We have a team of developers who love interacting with people and help solve their issues. Could you please try opening a ticket through the above form and let us know how we can help you? I am sure the interaction you'll have and the help you'll get will encourage you to give us a five star. :)