Reviews for Ultimate Addons for WPBakery Page Builder (formerly Visual Composer)

2,387 Reviews

for Documentation Quality

Too complicated and not readable.

BrainstormForce

Author response

I'm sorry you found our documentation unsatisfactory @marrowmelow. But we appreciate any feedback. If you needed help with anything specific, please feel free to get in touch with our support and we will be happy to help!

for Customer Support

The Plugin and the Support are awesome...
Friendly fast und competent.

BrainstormForce

Author response

Thank you for ratings!

for Documentation Quality

Excellent documentation, Knowledge Base and Videos, and very fast and friendly support. I had a problem with my themes and they fixed the issue in less than 24 hours, and provided feedback.

BrainstormForce

Author response

Hello,

Thank you so much for a wonderful review and ratings you just shared!

We are glad you are happy with our documentation, videos and support. :)

Please feel free to get in touch in case you need any further help.

for Customer Support

Support Tickets wont submit - get caught in endless load loop, and now after trying for months, my support has expired. Sooo, after purchasing the product I was never able to get support.

BrainstormForce

Author response

Hello,

That's strange!

Just to let you know we constantly monitor all our websites to check whether the forms are working. There might be times when the website is under maintenance and the form might not work. But, we make sure this is resolved within a few minutes.

Are you sure you tried to get in touch through our support form? In fact, we haven't even denied support to anyone. We serve all our users whether the support period is active or no. We only recommend users to renew support to make sure that they receive a faster response since users with valid support are given higher priority.

I personally feel giving us a five star only because you weren't able to contact us sounds a little unfair. We have a team of developers who love interacting with people and help solve their issues. Could you please try opening a ticket through the above form and let us know how we can help you? I am sure the interaction you'll have and the help you'll get will encourage you to give us a five star. :)

Looking forward to hear from you.

We only display comments from reviews that were made after 28 April 2016 as all comments prior to this date were intended for the author only.

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