2,728 Reviews
company seems out of business. tried to contact them through fb messenger, 2 tickets, linkedin... nothing. therefore next step is to get a refund.
Author response
Strange!
It looks like we've already responded to your ticket. If you're having trouble finding our emails, be sure to check your spam folder and whitelist our email ID so you don't miss any important updates from us.
And don't worry, if there's an issue with our plugin that can't be resolved, we'll be happy to process a refund for you.
One of the best complements and a must-have for WPBakery Page Builder. Only had some problems with one actualization, made a ticket and got the solution to the problem in less than an hour from the Support Department. Thumbs up for the program and the Devs.
Author response
Hello,
Thank you for your ratings and review! :)
We're delighted you find our plugin is indispensable.
I'm thrilled to hear that you found our response quick and accurate. We truly appreciate your feedback and are here to assist you whenever you need.
Very cood plugin and a must have for all users of the WPBakery Page Builder. Awesome and fast support as well!
Author response
Hello,
Thank you for your ratings and review! :)
I'm thrilled to hear that you found our response quick and accurate. We truly appreciate your feedback and are here to assist you whenever you need.
Had an issue on my site after a plugin update, but customer service team was able to fix the issue right away. Website is running great!
Author response
Hello,
Thank you for your ratings and review! :)
I'm thrilled to hear that you found our response quick and accurate. We truly appreciate your feedback and are here to assist you whenever you need.
Great support, got back to me quickly with simple advice to solve my issue.
Author response
Hello Sean,
Thank you for your ratings and review! :)
I'm thrilled to hear that you found our response quick and accurate. We truly appreciate your feedback and are here to assist you whenever you need.
Last version introduced bugs that broke my whole site (a productivity one). The author replies only with people with paid support, even though technically his plugin is with critical bugs.
Author response
Hello,
I am sorry to hear that you aren't happy with the product.
However, I am not able to find a support ticket opened by you. Could you please get in touch with us and share your ticket ID?
I'd like to take a look at your ticket to understand what happened.
One of the best addons out there for the WPBakery! Good job you guys
Author response
Hello,
Thank you for your ratings and review! :)
We really appreciate that. Please feel free to get in touch if you need help with anything.
Items don't display correctly. And support cost money. boooo
Author response
Hello,
Sorry to hear that you aren't happy with the plugin!
I'd like to inform you that the Ultimate Addons for WPBakery Page Builder work as mentioned on the sales page.
We haven't heard of any major issues coming from our existing users.
Can you please get in touch so that we can see where is the issue coming from?
Great customer support. Prompt to respond within a few hours and correct the issue quickly. Very helpful and professional.
Author response
Hello Hany,
Thank you for your ratings and review! :)
I'm thrilled to hear that you found our response quick and accurate. We truly appreciate your feedback and are here to assist you whenever you need.
quick accurate response!
Author response
Hello,
Thank you for your ratings and review! :)
I'm thrilled to hear that you found our response quick and accurate. We truly appreciate your feedback and are here to assist you whenever you need.
by miks 5 months ago
Not working proper. No updates No support
Author response
Hello,
Sorry to hear that you aren't happy with the plugin!
I'd like to inform you that the Ultimate Addons for WPBakery Page Builder work as mentioned on the sales page.
We haven't heard of any major issues coming from our existing users.
Can you please get in touch so that we can see where is the issue coming from?
Their XML file is outdated and doesn't load their demos. I had to point out to them that the file didn't work and have not heard back in months. Support is useless.
I have sent multiple emails for support to the user, I have been waiting 20 days for a response but nothing. The plugin conflicts with the WordPress Woodmart theme and some of the elements are not working properly.
Author response
Strange!
It looks like we've already responded to your ticket and are just waiting for your response. If you're having trouble finding our emails, be sure to check your spam folder and whitelist our email ID so you don't miss any important updates from us.
And don't worry, if there's an issue with our plugin that can't be resolved, we'll be happy to process a refund for you.
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