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Hi and thank you, we tried to send you email but we couldn’t.

And we can see it in you site also.

if you see the code of your site you will see this line

But there is no /assets/min-js/vhparallax.min.js in folder modules, the real folder with the file is

Is this a bug or its supposed to be like this ?

Sorry i ask you this question here but as i said couldn’t from your site.

Ultimate Addons for Visual Composer – Version 3.16.16 bundled in theme The7

Thank you again.


WP-Deepak Author Team

It seems like the files are same, but the en-queue method is implemented differently.

We have made note of this and will release a fix in the near future.

Hi there,

Maybe there is a bug on Animation functionality of Advance Carousel. It’s not working for us, please check this:



WP-Deepak Author Team

That’s strange! Its working fine at our end. If you got the plugin bundled with a theme, I would suggest you to please contact your theme author who can help you with this.

If you wish to get direct support and update from us, then I would request you to please purchase a licensed copy of the plugin.


puregraphx Purchased

Hi, we have just upgraded our WooCommerce to 3.1.2 and now we notice that “ultimate.min.css” and “ultimate.min.js” are no longer loaded. Both are missing from the source code. We are using v3.16.16


WP-Deepak Author Team

That’s strange! But everything is working fine on our side. The minified JS files are able to load with the latest woocommerce plugin installed and activated. Here is the screenshot:

If things aren’t working well for you, we’ll need to take a look at the issue ourselves. Before that, please consider upgrading your support period for instant reply. Looking forward to hear from you.

Just a tip: Please make sure you have the latest version of the plugin installed on your website.

We had this problem on our staging server, but when we created a test environment on, we were able to upgrade to WC 3 without any (major) issues. Thx for the support.

You are welcome :).


vinodalath Purchased

Is there a feature to display Multiple/mixed social media feeds using “Advanced Carousel”? How far can we customize this? Say we need 10-12 feeds from fb & tw to start with. Just need the tweet (no images).


WP-Deepak Author Team

Regretfully, there isn’t a module for social media as of now. But, we are planing to introduce this feature in future development.


WP-Deepak Author Team


We’re glad to be able to present Ultimate Addons with top notch customer service. If you have already purchased Ultimate & looking for some help, please sign up at our support center, post your question and our developers will be happy to help. We have awesome Video Tutorial Series you should check out as well. If you are here to purchase Ultimate Addons and have pre-sale questions, please feel free to drop a comment.

Cheers! We look forward to serve you.
Brainstorm Force

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I am getting this error using the “hotspot” module : TypeError: a.indexOf is not a function . How can i fix it? I am using version 3.16.17 Thank you in advance.

Could you please open up a ticket in our support center so we could take a closer look at this?

Psst!- Please consider upgrading your support period for instant reply.

pre-purchase question: Does this plugin also offer Timeline components for such page design? Thanks.