374 comments found.
Can I add a username and password to a letter? https://prnt.sc/xb913t
Hello,
Thank you for choosing Extendons as your WooCommerce provider. Apologies that you are facing issues.
In order for us to resolve the issue and get you going please log a ticket on our Support Center Email and a technical team member will assist you right away.
Go to this email and log a ticket: info@extendons.com
regards,
How can I change the subject of an email and translate its contents? https://prnt.sc/xb8tiv
Hello,
Thank you for choosing Extendons as your WooCommerce provider. Apologies that you are facing issues.
In order for us to resolve the issue and get you going please log a ticket on our Support Center Email and a technical team member will assist you right away.
Go to this email and log a ticket: info@extendons.com
regards,
After registering, I get to the 404 page, is this normal? https://www.loom.com/share/37c7c58eb18f453bbfa11d280eb91b7e
2
Hello,
Thank you for choosing Extendons as your WooCommerce provider. Apologies that you are facing issues.
In order for us to resolve the issue and get you going please log a ticket on our Support Center Email and a technical team member will assist you right away.
Go to this email and log a ticket: info@extendons.com
regards,
How can I translate this phrase? https://prnt.sc/xb87gr https://prnt.sc/xb88qg
1
Hello,
Thank you for choosing Extendons as your WooCommerce provider. Apologies that you are facing issues.
In order for us to resolve the issue and get you going please log a ticket on our Support Center Email and a technical team member will assist you right away.
Go to this email and log a ticket: info@extendons.com
regards,
Hi,
I just purchased this plugin and it’s not working at all. We cannot create any custom fields in here. Drag and drop not working. Only we can do is enable or disable default registration fields. Please fix those issues as soon as possible
Thanks
Hello,
Thank you for choosing Extendons as your WooCommerce provider. Apologies that you are facing issues.
Your email has been received and Support Center replied to your email so please contact us there and our Support Team will take care of it for you.
Regards
Plugin lots of bugs and bad support.
The support fail to the uninstall the plugin during trouble shoot and need to find out the reason by myself. The issue is the plugin folder included () and WP added ’ when upload the plugin by admin console. Such that simple issue haven’t test before publish.
It is also conflit with WPML. The support ask to check with WPML but not them. They told me that they will only check if I paid them to support.
It waste me few days and still cannot got refund.
Hello,
Thank you for choosing Extendons as your woocommerce provider and apologies to hear that you are having issue with the plugin.
As WPML Multilingual CMS is a third party plugin not a woocommerce default plugin. If our plugin is not compatible with default plugins we will make it compatible for you within a support.
When you deactivate that multilingual plugin, you can see our plugin is working fine.
If you want to make our plugin compatible with third party plugin it can be count as a paid support.
Please open a refund request and our concern team will proceed further. You don’t need to ask for a refund here or mention it as you have to open a proper request to claim a refund.
The Envato support team can also take care of it for you.
Thank you
Hi! you know if is compatible with this plugin that adds a field for VAT number? we are using this so we don’t want to create new one. Thanks!
Hello,
Thank you for touching base with us and showing interest in our plugin.
Unfortunately, we haven’t tested our plugin with any of the plugins that adds VAT so it is difficult for us to let you know about the compatibility of our plugin with that third party plugin.
Thank you
Hello. For the default fields I have made sure they are all enabled. However, when loading the account page, the “state/county” field briefly appears before then disappearing. This is more obvious if setting the width to half (as it leaves a space where it should be). If I check the code via inspector, it says the following:
<p id="statedrop" class="form-row full "> </p><p id="statedrop" class="form-row full">
<input type="hidden" name="billing_state" value="">
</p>
<script type="text/javascript">
jQuery(document).ready(function() {
jQuery('.js-example-basic-single').select2();
});
</script>
I don’t have anything custom that would hide this element. Seems strange why it would be a hidden element. any ideas?
Hello,
Thank you for choosing Extendons as your WooCommerce provider. Apologies that you are facing issues.
In order for us to resolve the issue and get you going please log a ticket on our Support Center Email and a technical team member will assist you right away.
Go to this email and log a ticket: info@extendons.com
Hi. Just a PPQ for clarification: The extra fields, are they like completely unlimited? And are the fields in the user-signup page reflected in the native user backend?
Do you understand, what I mean? I have tried plug-ins like UserPro (which is not very Pro), and they store the extra user-data in a separate table inside their own plug-in, and the fields are not available in the native user-section.
Thanks! Peter
Hello,
Thank you for touching base with us and showing interest in our plugin.
Yes you can add unlimited custom fields in our plugin it depends on your server limit.
Yes the fields added on a registration page are reflected in the native user backend. User can also edit the custom fields after login.
Thank you
Hello. Someone asked the question 3 years ago how we can make the default country set to United Kingdom. You answered that we just need to set default country as UK in WooCommerce settings. However, I’m not sure this works anymore. I have tried everything and I cannot get the country dropdown to default to UK. Any ideas? Thanks.
Hello,
Thank you for choosing Extendons as your Woocomemrce provider.
Please contact us at info@extendons.com and support team will take care of it for you.
Thank you
thank you. I have sent the support email. have a great day.
Hello,
Your email has been received and Support Center replied to your email so please contact us there and our Support Team will take care of it for you.
Regards
Hi, are custom fields able to be when paying?, in checkout page?, i mean, not previously, thanks
Hello,
Thank you for touching base with us and showing interest in our plugin,
If you want to enable the login on checkout page then you have to enable it from woocomemrce settings and the custom fields will appear on the checkout page.
Thank you
Hi; when you pay, if you select that in wooc. it shows default fields, I mean to enable these custom fields in this step, before buying, thanks
Thats it, Thanks!
You’re welcome !!
Can you create a repeater field with this? For instance, say I had 4 fields inside one block and the user needed to add another and another and another with those 4 fields inside. Am I able to do that?
Hello,
Thank you for touching base with us and showing interest in our plugin.
There is drag and drop area in a backend where you can add custom fields which will appear on registration page.
Unfortunately the functionality you referred to does not exist in our plugin.
Thank you
Thanks
You’re welcome !
Hi I have got a few issues
after hitting the registration button its redirects to another page where it should show you the pending message but goes 404 error, the additional fields dont show neither on checkout nor my account page.
Need to fix this very very urgent, like today
Hello,
Thank you for choosing Extendons as your WooCommerce provider. Apologies that you are facing issues.
In order for us to resolve the issue and get you going please log a ticket on our Support Center Email and a technical team member will assist you right away.
Go to this email and log a ticket: info@extendons.com
regards,
Have send the email and have got no response please check it our for me
Hello,
Your email has been received and Support Center replied to your email so please contact us there and our Support Team will take care of it for you.
NOTE: Now it’s a day end here so we can let you know in the morning.
Regards
It says PENDING but where can I APPROVE the user?? I clicked the link in the email but it only sends me to the USERS list??? What gives??
Hello,
Thank you for choosing Extendons as you Woocommerce provider and apologies to hear that you are having issues with the plugin.
Please go to user tab in your admin and approve the user from the list you want to approve.
If you are still having issues please contact us at info@extendons.com and support team will take care of it for you.
Thank you
There’s no APPROVE or REJECT button anywhere else…
Hello,
In order for us to resolve the issue and get you going please log a ticket on our Support Center Email and a technical team member will assist you right away.
Go to this email and log a ticket: info@extendons.com
regards,
Hi! I see that I can have custom fields in the registration, will these fields also be visible to the customer when he is logged in?
Hello,
Thank you for touching base with us and showing interest in our plugin.
Yes when the user is logged, he/she can access the custom fields in account dashboard. Here you’ll see a tab of Profile Fields where user can edit the fields.
Thank you
Has anyone else problems with saving Extension configuration settings? I can’t save! I press constantly on the save button, but it does nothing. Can someone tell me whats going wrong? 
Hello,
Apologies that you are facing issues.
Please log a ticket on our Support Center Email and a technical team member will assist you right away.
Go to this email and log a ticket: info@extendons.com
regards,
Hi just a presales question, you mention this in your features:
“Users can View & Edit Extra Info in “My Account” Section” – Does this mean if a user registers an account they can alter and say for example complete their profile later?
What we are wanting is to have a better idea of our customer preferences in woocoomerce by using your plugin for extra woocommerce fields, so when they sign up we can get a good idea of their food and drink preferences for example so we can use for marketing and selling them certain products.
- In a nutshell, we are wanting to manage and view shop users; build up a profile of users for marketing, also if possible, extras like profile completeness, coupons, badges, discounts on Woo commerce for certain groups with user control etc.
Please let me know. Thanks you.
Hello,
Thank you for touching base with us and showing interest in our plugin.
Yes, Users can View & Edit Extra Info in “My Account” Section.
Our plugin can only be used for registration purposes. You can add custom fields on registration page and also enable the default fields of woocommerce for registration page.
“In a nutshell, we are wanting to manage and view shop users; build up a profile of users for marketing, also if possible, extras like profile completeness, coupons, badges, discounts on Woo commerce for certain groups with user control etc. Please let me know. Thanks you. “
Unfortunately it is not possible with our plugin.
Thank you
Hi, is it possible to link your form to a registration product ? Because i need to sell the registration , thanks
Hello,
Thank you for touching base with us and showing interest in our plugin.
Unfortunately the functionality you referred to does not exist in our plugin.
Our plugin add fields on default registration page.
Thank you
Plugin full of bugs, NOT well translated in other languages as advetised and with a very poor and lazy support. The first bug took almost a week to be discovered and “solved”. BUT as soon as I got “solved” the first bug, a second one even more critical arose: now if I activate the plugin all my site halts and freezes. At least with the first “bug”, I had my site running smoothly. Now I do not know if and when I will get a final and clean solution to all this. STRONGLY SUGGESTED: NOT BUY IT! I ask for a full refund. Regards,
Fabio
Hello Fabio,
We do apologize for inconvenience and we will work with you to get all bugs fixed asap so please get back to us via email and we’ll provide you Dedicated support to fix all bugs ASAP.
Thank you
Hi there,
I have already sent you a mail with all the information for entering the staging site.
For security reason, You have free access till this afternoon at 6:00pm Rome-Italy Time
Let me know asap.
Best regards. Ing. Fabio Primerano
Okay, will check now
Hello, save changes button in configuration session doesn’t work, why?
Hello,
Thank you for choosing Extendons as your WooCommerce provider. Apologies that you are facing issues.
Our support team have replied to your email so please check and reply back
regards,
