374 comments found.
I have also haven’t seen any buton when I have installed the plugin and enabled new fields. Plus you guys are ignoring my request for refund. Not very business like from your side.
Hello,
Thank you for the purchase and sorry to hear that you are having an issue with the plugin.
Sorry to hear that!! We don’t deal with refunds in the comment section. If you have an issue with the plugin, please contact the support team at support.extendons.com and they can handle the issue for you. If you want a refund, Please open a refund request and our concern team will proceed further. The Envato support team can also take care of it for you.
Thank you for understanding
The ticket has been issued and I haven’t got a response from you, hence my message to you here. Just sayin’
Hello,
Please share the ticket number so we can check the status of your ticket.
Thank you
We have issue with the plugin not saving custom fields at all. Can you please check?
Hello,
Thank you for choosing Extendons as your WooCommerce provider. Apologies that you are facing issues.
In order for us to resolve the issue and get you going please log a ticket on our Support Center Email and a technical team member will assist you right away.
Go to this and log a ticket: https://support.extendons.com
regards,
Hello, I have a presale question, are you planning to do an update soon because I see there hasn’t been an update since September 2023?
Hello,
Thank you for touching base with us and showing interest in our plugin.
Our plugin is up to the date, so you can purchase and feel free to contact us if you are having any issue regarding the plugin.
Thank you
is it possibile to show registration fields in my account page? Is there a shortcode?
Hello,
Thank you for the purchase.
On the account page, there is a profile fields tab in which all the registration fields appear on the account page.
Unfortunately, there is no shortcode available in the plugin for showing the registration fields.
Thank you
Hello, Presale question: I need to have 2 types of registration. The first one will be the original WooCommerce registration, and the other would be for resellers on a separate page. It’s this last one that I wanted to customize with your plugin.
Is it possible?
Best regards
Hello,
Thank you for touching base with us and showing interest in our plugin.
Our plugin only add the fields to the default registration page and cannot add the fields on the separate or custom pages.
Thank you
Presale question: when adding new fields, is it possible to insert them inbetween existing WooCommerce registration fields such as phone number, email address etc or do they have to placed after the default woocommerce fields?
Hello,
Thank you for touching base with us and showing interest in our plugin.
Unfortunately, there is no way to add the custom fields in between the default fields. They were placed after the default fields.
Thank you
PRESALE QUESTION: I’m looking for a plugin that allows me to add custom fields during registration, these fields must then be displayed in the backend by the admin who approves the user. When the user is approved and purchases a product, during the checkout phase he finds the custom fields filled in when registered. These fields are also on the Order details page. Does your plugin allow this?
thanks
Hello,
Thank you for touching base with us and showing interest in our plugin.
You can use our plugin to add the custom fields on the registration page, which can be shown in the backend where the admin can approve the user.
If the user is registered, he cannot see the custom fields on the checkout page. Custom fields can only be visible to the unregistered users if you enable the signup from the backend.
Thank you
Ok, but if I want to add a vat number (for example) in checkout page for registreted user? I need other plugin for this? thanks
Hello,
You can add the VAT field on the registration page as well.
Thank you
Pre-sale questions:
1) I have the default login page in mydomain.com/my-account. If I create another page like mydomain.com/register (keeping mydomain.com/my-account) and I place the woocommerce shortcode [woocommerce_my_account], will your plugin work on the page mydomain.com/register?
2) If default billing address fields are display and filled by user in the registration form, will the data be passed to the user under tab “addresses” on my account page?
Thanks
Hello,
Thank you for touching base with us and showing interest in our plugin.
1- Our plugin enable and add the fields on the default registration page.
2- Which tab you are referring to?
Thank you
Ok, I provide an example:
If I add the default Address 1 billing field to the registration form and the user fills it at the moment of registering, where will be displayed the address entered on the User account when he/she logs in?:
1) On the section Addresses – Billing address? or,
2) On the new tab Profile Fields?
Thanks
Hello,
The default address data will be shown in the section Address- Billing Address.
Thank you
Hello, presale questions, please:
1. Is the role Shop Manager capable of approving/denying registrations: 2. Can a Shop Manager receive the approval request emails, instead of the Admin? 3. Does the rtequestor user receives an email upon approval/denial email (for example welcome email)?
Thanks!!!
Hello,
Thank you for touching base with us and showing interest in our plugin.
1- If the shop manager has an authority, I mean if the shop manager assigned admin capabilities he can do this.
2- Only the admin can be able to approve the request.
3- Yes the user receives an email for the approval or rejection.
Thank you
Thank you from your prompt reply.
Are you planning to add approval management from other roles for example the Shop Managers?
It’s quite common that the administrator usually is someone within the IT department and the shop manager role for the actual Eshop manager.
Thanks, Chris
Hello,
Thank you for the suggestion, and we can keep this in mind for the future update.
Thank you
Our registration form includes various fields like name, address, and custom ones like phone and fax. When customers register, we want their details, including custom fields, to automatically appear during checkout and in the shopping cart. Can your plugin do this?
At checkout, we use a plugin named Multiple Customer Addresses by KoalaApps for multiple shipping addresses set up by the admin. Can your plugin bring the custom fields from the registration shipping address into this multiple shipping address setup? If not, do you know of another multiple shipping address plugin that works with yours?
Lastly, during registration, if a customer has the same billing and shipping address, we need a checkbox. If they check it, additional shipping fields should appear; if not, both addresses should be the same. Does your plugin support this feature?
Hello,
Thank you for touching base with us and showing interest in our plugin.
Firstly, our plugin only registers the users, the other thing custom fields only appeared for those who don’t have account on the site, but for this admin have to enable the signup on the checkout page from the backend.
Our plugin does not deal with the shipping fields only add the custom fields to the registration page as well as enable the default fields for the registration page.
Thank you
Hi, before purchasing the plugin we are interested in understanding whether it will be possible: 1- use it to register new users who will be assigned the role of customers (for registering users to a shop created with Woocommerce), 2 – when a new user registers, ensure that the site Admin receives an email with the registration data and the User receives an email notifying him of the “pending” status, 3 – ensure that the user can log in only after the Admin has accepted his registration request.
Thank you
Hello,
Thank you for touching base with us and showing interest in our plugin.
1- Everyone can be able to register as a user on your site using our plugin. There is no option to restrict the specific user with the role using our plugin.
2- Admin will receive the email that there is no user signed up on your site but not the registration data in the email, Admin have to visit the User tab in the dashboard and check the data from there.
3- There is an option when the user is approved, he will be able to access the account on the site.
Thank you.
Is it possible to request an e-mail address and telephone number for the delivery address so that, for example, shipping companies can clarify delivery details directly with the warehouse?
Hello,
Thank you for touching base with us and showing interest in our plugin.
Unfortunately, the functionality you referred to does not exist in our plugin. As this plugin is a registration plugin which only add the fields to the registration page.
Thank you
Custom fields do not appear on wordpress user profile page and do not appear in checkout!
Hello,
Thank you for choosing Extendons as your WooCommerce provider. Apologies that you are facing issues.
In order for us to resolve the issue and get you going please log a ticket on our Support Center Email and a technical team member will assist you right away.
Go to this and log a ticket: https://support.extendons.com
regards,
Hi, I noticed an annoying bug that also appears in your demo version. In practice it seems that the value has some strange space and therefore the cursor is positioned at any point in the field.
Hello,
Thank you for choosing Extendons as your WooCommerce provider. Apologies that you are facing issues.
In order for us to resolve the issue and get you going please log a ticket on our Support Center Email and a technical team member will assist you right away.
Go to this and log a ticket: https://support.extendons.com
regards,
Pre Sales Question: Is it possible to have the registration page removed from the login page. I would like to have the form for registration as a stand alone. I need the custom field features your product offers but I need the form to be by itself away from the login form.. Would I be able to use a short code for the form I customize to embed it on a particular page? Thank you for your answer and time.
Hello,
Thank you for touching base with us and showing interest in our plugin.
Unfortunately, there is no spare form for the fields in our plugin. Our plugin only add the fields to the default registration page.
Thank you
how come users have to remove field contents before they can type ?
Hello,
Thank you for the purchase.
Please elaborate your question more? So we can understand it better and respond accordingly.
Thank you
hi all, i installed your plugin a few years ago and it works very well In the past few days I installed again (new license) but I can’t find the icon on in the menu on the left in wordpress anymore – so I don’t know where to build the form from. In woocommerce there is the Registration Fields tab. thank you
Hello,
Thank you for choosing Extendons as your WooCommerce provider, and apologies to hear that you are having issue with the plugin.
In the updated version, we have removed the drag and drop functionality and added the sorting for the fields.
Now you can find the plugin settings in the WooCommerce→Settings→RegistrationFields
Thank you
Hi, Pre sale question:
1) I use WPML. Can you show me how the Email Notification are translated?
2) Can I create more than one Registration Forms?
Regards
Hello,
Thank you for touching base with us and showing interest in our plugin.
1- E-mail notifications can be typed manually, so you cannot translate those with the WPML.
2- Our plugin add the fields to default registration page, our plugin not creates a custom registration form and not a form builder plugin.
Thank you
There’s a bug that prefills the First Name, Last Name, Company Name filelds with all spaces. When signing up, the customers have to ensure they erase all the white space and then type in their information for each field. I struggled with support because they only reply once per day between 12AM and 3AM EST and want full admin access to our site behind the scenes. Once reply per day makes support useless.
Hello,
Thank you for choosing Extendons as your WooCommerce provider, and apologies to hear that you are having issue with the plugin.
Firstly, when the support responds to the ticket, user get an email and then the user logged into the portal to post a reply accordingly. The other thing, our support hours are from 9 00AM to 6 00PM (Monday to Friday).
Would you please share the ticket number? So we can check the status of your ticket and will let you know.
Thank you
Hi,
since a few days it is not possible for users to register anymore. There is a error showing “ERROR : User pending”.
In the settings under “Registration Fields” -> “New User Settings” most fields including a “Save Settings” buttons are missing.
Will the be an fix or update soon?
Hello,
Thank you for choosing Extendons as your WooCommerce provider. Apologies that you are facing issues.
In order for us to resolve the issue and get you going, please log a ticket on our Support Center Email and a technical team member will assist you right away.
Go to this and log a ticket: https://support.extendons.com
regards,
