374 comments found.
Hi, I’ve installed the plugin and it works as advertised but the email notification is a disaster. It’s just one constant string without line breaks and the hyperlinks to the uploaded files are broken. Also the uploaded files are not shown in the user profile in the WP backend despite the fields themselves being present. Is this on the todo list of fixes?
Hello,
Thank you for choosing Extendons as your WooCommerce provider. Apologies that you are facing issues.
In order for us to resolve the issue and get you going please log a ticket on our Support Center Email and a technical team member will assist you right away.
Go to this email and log a ticket: info@extendons.com
regards,
The plugin does not work! The “save changes” button in configurations does not save the changes and how can i aprove a user?
ok, found out how i aprove a user, but the “save changes” button still doesnt work….
Hello,
Thank you for choosing Extendons as your WooCommerce provider. Apologies that you are facing issues.
In order for us to resolve the issue and get you going please log a ticket on our Support Center Email and a technical team member will assist you right away.
Go to this email and log a ticket: info@extendons.com
regards,
Hello, presale question.
I’d like to add the “Age” custom field and I need to assign the user to a specific user role based on the answer. For example, if the answer is a number below 12 or over 65 they will be assigned to a specific user role. Is it something possible?
Hello,
Thank you for touching base with us and showing interest in our plugin.
Unfortunately, you cannot use conditional logic with the roles as conditional logic is applicable for custom fields only.
Thank you
Hi its Not working with WooCommerce 3.5.2
Hello,
Thank you for choosing Extendons as your WooCommerce provider. Apologies that you are facing issues.
Your email has been received and Support Center replied to your email so please contact us there and our Support Team will take care of it for you.
Regards
Hi,
Can default standard (non-woocommerce) fields be disabled, eg first name and surname on normal user profile?
Hello,
Thank you for touching base with us and showing interest in our plugin.
Please elaborate your question more, so we can respond accordingly ?
Thank you
I want to disable first name and last name in the user profile page and add new user dialog. Cannot find a snippet anywhere for this and no plugins yet that can do this.
Hello,
Our plugin add fields on a registration page not on the user profile page.
You can add custom fields and also enable/disable default fields.
Unfortunately, the functionality you referred to does not exist in our plugin.
Thank you
Hi… after installed this plugin, when click on Users -> All Users, the entire user table showing below error:
Notice: Undefined offset: 0 in /var/www/html/addin_24042020/addin/wp-content/plugins/RegistrationFields/admin/class-eo-registration-fields-admin.php on line 190
Wordpress version is 5.4.2
Hello,
Thank you for choosing Extendons as your WooCommerce provider. Apologies that you are facing issues.
In order for us to resolve the issue and get you going please log a ticket on our Support Center Email and a technical team member will assist you right away.
Go to this email and log a ticket: info@extendons.com
regards,
Plugin no longer works, and there is no reply from the authors.
Hello,
Thank you for the purchase and apologies that you are having issue with the plugin.
Please let us know from which email you have shared so we can check and let you know ?
Thank you
This plugin not compatible with wordpress 5.5 and woocommerce 4.4.1 ? “Enable Default Fields” Nothing show in this section.
Hello,
Thank you for choosing Extendons as your WooCommerce provider. Apologies that you are facing issues.
Your email has been received and Support Center replied to your email so please contact us there and our Support Team will take care of it for you.
Regards
The plugin does not work, I wrote to support three weeks ago and they have not responded. The save button does not save the changes and the fields disappear.
Hello,
Thank you for the purchase and apologies that you are having issue with the plugin
Our support team had already replied to your email but we didn’t hear back from you please check your spam folder may be our email was in your spam folder.
You can see in attached screenshot! https://snipboard.io/a9iQ4x.jpgThank you
Users are able to change their personal info in their profile page?, thanks!
Hello,
Thank you for touching base with us and showing interest in our plugin.
Yes user can edit the fields after login by accessing the profile field section in my account page. User can only edit the fields added by our plugin.
Thank you
User will get notification mail for Registration?
Currently user gets email only upon the second scenario when admin approves the user but we want that user gets welcome email on registration. How can we set that? Please guide us.
Thanks
Hello,
Thank you for touching base with us and showing interest in our plugin.
Unfortunately, there is no welcome email in our plugin only email send to the user on approval and rejection of registration.
Thank you
Is there any Kind of Process or code we can do to achieve what is required.
Hello,
You have to edit the wordpress code as email is sent through wordpress.
Thank you
The “Enable Default Fields” tab is blank, and no fields appear in the “Registration Form Fields” area. Are you working on a fix for this? Thanks.
Hello,
Your email has been received and Support Center replied to your email so please contact us there and our Support Team will take care of it for you.
Regards
Hi again. I received your email reply. Apologies for taking a few days to reply with the info you requested. You should now have the information you need. Is the blank “Registration Form Fields” issue now being worked on? I’m looking forward to a resolution. Thanks.
Hello,
Thank you for choosing Extendons as your WooCommerce provider. Apologies that you are facing issues.
Your email has been received and Support Center replied to your email so please contact us there and our Support Team will take care of it for you.
Regards
This plugin not compatible with wordpress 5.5 and woocommerce 4.4.1 ? “Enable Default Fields” Nothing show in this section..
Hello,
Thank you for choosing Extendons as your WooCommerce provider. Apologies that you are facing issues.
In order for us to resolve the issue and get you going please log a ticket on our Support Center Email and a technical team member will assist you right away.
Go to this email and log a ticket: info@extendons.com
regards,
Admin will get notification mail for registration??
User will get notification mail for verification??
Hello,
Thank you for touching base with us and showing interest in our plugin.
Yes the admin will get the email about new registration.
Also the user will be notified when you approve registration.
Let me know if you have any further questions.
Thank you”
Hello, I can’t save the changes in the settings menu, please help me.
Hello,
Thank you for choosing Extendons as your WooCommerce provider. Apologies that you are facing issues.
In order for us to resolve the issue and get you going please log a ticket on our Support Center Email and a technical team member will assist you right away.
Go to this email and log a ticket: info@extendons.com
regards,
hi, i texted to the support about a problem to view in the email notification but i haven’t receive the reply. The view doesn’t work properly (it shows just a text not the html format)
Hello,
Thank you for the purchase and apologies that you are having issue with the plugin.
Our support team has replied to your email but didn’t hear back from you. Please check your spam folder may be our email is in your spam folder.
Here is a screenshot: https://snipboard.io/PuSiyG.jpg
Thank you.
Hi, i have several questions. 1) There is possibility to use in drop-down menu facebook login? 2) while user is login through facebook plugin automatically creates username? 3) Facebook profile picture is synchronizing?
Hello,
Thank you for touching base with us and showing interest in our plugin.
Unfortunately the functionality you referred to is not exist in our plugin.
Thank you.
Hi i set it to manual approval, the question is how to approve user manually my default role is “customer” and i add new role “member”.
When i change the customer role from Users -> All User and change status from “customer” to “member” the “Role Status” is still pending
but when i set to automatically approval the “Role Status” is “Approved”
Thanks
Hello,
Thank you for choosing Extendons as your WooCommerce provider. Apologies that you are facing issues.
In order for us to resolve the issue and get you going please log a ticket on our Support Center Email and a technical team member will assist you right away.
Go to this email and log a ticket: info@extendons.com
regards,
I have the same issue that I see in lots of comments. This plugin wont save any configs, the save button just wont work. Hope I get a refund.
Hello,
Thank you for choosing Extendons as your WooCommerce provider. Apologies that you are facing issues.
In order for us to resolve the issue and get you going please log a ticket on our Support Center Email and a technical team member will assist you right away.
Go to this email and log a ticket: info@extendons.com
regards,
