1997 comments found.
Hello. our facebook feed has been working just fine, but today there is just a message: Sorry, an error occurs from Facebook API: An access token is required to request this resource. (and nothing is changed, i checked that i have my app id and app secret there, but what has changed? how to fix this?
Hello,
You should try to update The Grid to the last version v2.7.5 and to clear The Grid cache in the global settings of The Grid. It will fix your issue.
Could you please open a ticket on our support forum for any issue or question. Thank you.
Themeone
Hi, please is possible make multi level filter on page? Example: First filter (Nature, Automotive, People, ...) and second filter on same content (Red, Green, Blue,..)
Thanks
Hello,
The Grid allows to have filtering combination from taxonomy terms. The filter buttons will only act on items present in grid and do not allow to retrieve items/posts on the fly when filtering. The Grid is a grid plugin to layout advanced grid systems in a elegant way. The Grid is not focused on the filtering system like a dedicated filtering plugin will do.
Alternatively, you can use The Grid to replace all native Wordpress templates. So, you can use The Grid to replace the archive result template for exampe. You can also use the native categoy widget to redirect to the archive template. Here you will find a live example (search & archive templates): http://theme-one.com/the-grid/category/general-news/.
Themeone
Perfect thanks!
Pre-sales question:
We want to display just the Category Names of in a simple gird. These categories do not have a picture associates with them.
So we just want the each square of the grid to be of a different color and the name of the Category in the center. When someone clicks on the name, it takes them to a listing of the posts in that Category.
Maybe using the Pracia Skin.
Added bonus is if we can choose which Categories to display.
Is this possible with your plugin…??
Thanks in advance.
Hello,
The Grid allows to display post type (or social streams) in a grid. You can’t display as source your taxonomy terms.
The only way to achieve what you want is to build a grid from a post type (or your Wordpress media library) and to assign to each item in your grid a custom link which will redirect to a taxonomy term page (archive page).
Themeone
Appreciate the response.
But unfortunately I do not understand that answer as I am quite new to all this…:(
So are you saying there is a way to achieve what I want..??
Can you explain this to me using Category terms.
For example, I have 15 Categories, called Literature, Arts, Computers, Books, etc.
So, if I use your plugin, what would I need to do to display the list above in a gird…??
Sorry for being so ignorant about this.
Hello,
As mentioned in my previosu reply, The Grid only works with post type. So, you can’t display taxonomy terms (category, tag, etc…).
The only way to achieve this is to use post type or images from your Wordpress media library and to set a post title for each item in your grid which corresponds to the term name and to set a custom link which will redirect to the taxonomy term page (archive page).
Themeone
Hi, What’s up with your Ticksy support? Being down on and off for the past 2 days? Thanks
Hello,
Our ticket system was down several minutes yesterday. The support ticket system is maintained by a service provider. I apologize for the inconvenience.
The support ticket is currently working fine. And if you can’t submit a ticket, you still can send a PM from our CodeCanyon user profil.
Themeone
No worries. These things happen 
Hi,
In the demo images everything is single column, does it support 2 or more columns? And does it support single custom post type yet?
Hello,
The Grid supports up to 12 columns (1 => 12) and any custom post type. You can mix as much post type as you want in a grid.
Could you please open a ticket on our support forum for any issue or question. Thank you.
Themeone
Hi, I really love the plug in, just a few questions.
1.How could I do 2 different skins, or any type of variants from mobile to desktop?
2. Also, I have a carousel grid that loads everything vertically then goes horizontal. On mobile it takes longer. How can I stop/solve this?
Thank You!
Hello,
Could you please open a ticket on our support forum for any issue or question. Thank you.
Themeone
Ok, I believe its under maintenance now.
Hello,
Unfortunately, the ticket system is currently under some maintenance. It will go back in several minutes. I apologize for the inconvenience. Thank you for your understanding.
Themeone
I created a couple new product categories and they aren’t pulled by the grid. I even put them into my grid but the new categories won’t show. Could you help me?
Hello,
Could you please open a ticket on our support forum for any issue or question. Thank you.
Themeone
Hi, I am a not a developer and I was suggested your plugin by an acquaintance. So i am zeroing on either essential grid or the grid. I have following two questions 1. will it slow my website? 2. I liked your kampala layout but is there a option to add the triangle to all corners with custom colors like the white one at right bottom? Thanks
Hello,
1) The Grid was highly optimized in term of performance and will not slow down your website. The Grid uses the native Wordpress functionalities to query content. So, the performance will be the same as in your main index blog page (made from a native Wordpress query). The only factor which can increase the loading speed is the number of images and their sizes (whatever the plugin/theme your are using). More you load content in a page (number of items in a grid for example) more it will take time to the client to download them (loading speed).
2) The Grid comes with a powerful skin builder. So, you will be able to modify Kampala skin and to add triangles to all corners. You can easily import/export skins and elements used in a skin. So, I can provide, on the support forum, triangle elements for example.
Themeone
Thanks. One more question If I get Grid bundled with X theme would support be available to me in your support forum or I need to buy the plugin individually from you.
Hello,
When a plugin comes bundled in a theme on ThemeForest, you don’t have a licence of the plugin (only the theme licence). So, you don’t have support from the plugin author and don’t have access to updates.
So, you need to purchase The Grid in order to have support from us.
Themeone
Hello, does this plugin have an option to autoplay youtube videos when opened in lightbox? Or is it done by youtube link?
Hello,
Yes, if you use The Grid lightbox then you will be able to autoplay video on open.
Themeone
So it is autoplay by default?
Thanks!
No, but there is an option to auto-play videos in The Grid settings.
Themeone
Thanks a lot! I will be trying it.
Hello, so trying to setup Facebook stream and i’ve entered ID/Secret and when trying to preview it, i get the message that a token is needed but i cannot find anu field to insert the token. Only ID/Secret. Whats up?
Hello,
You can try to clear The Grid cache in the global settings of The Grid.
Could you please open a ticket on our support forum for any issue or question. Thank you.
Themeone
Hello, the cache doesnt seem to be the issue, i just get the message that a Facebook Token is needed for the API, but there’s no field for it. This happend since latest update of the plugin.
Hello,
No issue happens like this since the last version. Could you please send me a PM from CodeCanyon. Thank you.
Themeone
Nevermind I sorted it.
is it possible to set or auto filter source content by a term which is defined in the custom field of the post where the grid is placed. In order words, I would like to create just a single grid layout but then depending on the custom field of the post where the grid is located, choose what is loaded into the grid.
if not, would that mean for every post (which requires different source content), I would need to build a new grid template ?
Seems there should be a way to automate this rather than building lots of different grid templates to specify different content.
Thanks
Hello,
Yes, it’s possible to filter the query by a custom field. The Grid comes with a php filter which allows to modify the query by anything you want. So, you can only create one grid and generate several queries for it.
Themeone
thanks for the fast reply. Is the PHP filter something I would need to manually implement though coding or is it something simple of the main admin interface ? I am not really comfortable with PHP so I’m hoping there is a simple way to implement this.
Hello,
If you want to change a taxonomy term value dynamically for the query from a custom field value, the only way to do it is with a php filter.
You will find more information about it here.
In the interface you can set taxonomy terms or even set query filter from custom field but what you are trying to achieve can only be done by php.
Themeone
Thanks, I guess I will have to dive into PHP 
One other question, I noticed you can use galleries as the media source which auto play. Is there a way to control how they play e.g. the speed of transition and also is it possible that they only play when you hover over the specific tile ? (otherwise could have a page of changing images that might be very distracting)
Hello,
If you are talking about the gallery post format slideshow, then you can’t change the autoplay speed. However, it’s possible to only show the second gallery image on hover with a custom css code. Gallery slideshow only work with a post and post format set to Gallery. It will not with as source Media Library.
Themeone
Thanks!
Hello,
You can only mix post types. Unfortunately, mixing social media, or mixing social media with post types is not available.
Themeone
Quick Question before I buy.
with the skin builder, can i add “Custom Text” what I mean by this is for example I use ‘MALE” skin, however as default it shows only ” TITLE” and “SubTitle”. can I change that show it show custom text?
Hello,
Yes, you can add custom content thanks to Wordpress custom fields (meta-data). So, you will be able to create additional fields with Wordpress and to use them in your skins thanks to the skin builder of The Grid.
Themeone
i export grid and after i import but skin is not import. how can i do ?
Hello,
Could you please open a ticket on our support forum for any issue or question. Thank you.
Themeone
Greetings, I own The Grid through the sub-license bundled with the X Theme by Themeco. I am having an issue that I think is a bug, and would have reported it via the ticket system, but my bundled version doesn’t support that kind of support, so I want to report the bug here.
I created two different versions of my gallery here: http://theegen.co/podcast. One version uses the button filters in non-mobile view, the other uses the dropdown filter in mobile view. The mobile dropdown works great in “Responsive Design Mode” on my Mac, but when I try to use it on my iPhone, several problems occur in the iPhone’s proprietary dropdown selection box interface.
- Filter categories with no posts represented still appear in my list.
- Item numbers do not appear after the category name on any of the items.
See “Assurance” category in mobile screenshot and compare to desktop screenshot for an example of what I’m talking about.
Is this a bug or is this a limitation of the iOS Safari dropdown handling?
Hello,
This is not a bug and it’s completely normal. What you are observing on a mobile device is the native select dropdown list.
For any question or issue, please contact the theme author directly, He will handle support for 3rd party plugins included with the theme. So, you should directly open a ticket on Themeco support forum as mentioned in The Grid plugin.
If you need direct support from us as well as automatic updates in the backend, you can purchase a plugin license from us. With a valid purchase code of our plugin you will be able to have support from us.
Thank you for your understanding.
Themeone
Hi, I have just downloaded the plugin and at first look it doesn’t do what I want. Does it only work with posts? I was hoping to build a gallery with just images and manually add text boxes.
Hello,
The Grid works with any post type. So, you will be able to display images from your Wordpress media library (attachment post type) in a grid. You just need to select Media Library as post type in your grid settings.
Could you please open a ticket on our support forum for any issue or question. Thank you.
Themeone
Hi,
I have almost the same question as bentosushibox (posted his question 2 days ago). I Have not bought your plugin it yet so I would like to know the answer upfront.
How complex is your filtering/sorting system? - Is it possible to filter on more than 1 category simultaniously? - Are there checkboxes or at least multiple options per category?
Example: 50 videos on 1 page with 3 categories [Job Type, Country, Experience] Is it possible to search on “Accountmanager” in “Holland or Germany”, with “minimum 5 years experience”?
Hope to hear from you soon. If you can ensure me this is possible I will buy your plugin right away.
Kind regards,
Jeffrey
Hello,
The Grid allows to have filtering combination from taxonomy terms. The filter buttons will only act on items present in grid and do not allow to retrieve items/posts on the fly when filtering. The Grid is a grid plugin to layout advanced grid systems in a elegant way. The Grid is not focused on the filtering system like a dedicated filtering plugin will do.
Alternatively, you can use The Grid to replace all native Wordpress templates. So, you can use The Grid to replace the archive result template for exampe. You can also use the native categoy widget to redirect to the archive template. Here you will find a live example (search & archive templates): http://theme-one.com/the-grid/category/general-news/.
Themeone
Hi,
Thanks for your quick reply, I will look into that.
Kind regards,
Jeffrey
Hi. We use your fantanstic plugin. But now we have a problem when we use ajax for loading the page content which includes the grid. If we load the grid via ajax, the tiles are not correct arranged or not visible. Maybe it has some onLoad Javascript, which is not triggered? Do you know this issure and a possible workaround? Thanks!
Hello,
Could you please open a ticket on our support forum for any issue or question. Thank you.
Themeone
Hi, Great plugin. Super-intuitive UI. One quick question to display YouTube, Vimeo videos etc.. do they have to be my own? Can I pull in videos from other accounts, was just unsure with entering the API?
Many thanks
Hello,
You can add any video from Youtube or Vimeo. The only one condition, when using Youtube or Vimeo API, is that the video was set to public (which is the case for most of videos). So, you can display a channel from another user.
Themeone
Awesome. Thanks again. Probably the best plugin I’ve ever purchased. Great job!
Thank you.
If you need any further help, please do not hesitate to open a ticket on the support forum.
Themeone
Quick Q? How do I mix and match a Grid ie; post types, Vimeo video, Tweets?
Hello,
Could you please open a ticket on our support forum for any issue or question. Thank you.
Themeone
Hello. Question … I set up 2 filters. One for our Services and one for our company Markets. We would want it where our clients can choose a service filter and ALSO select the type of market.
Example: Service is Engineering and now I want to see all the Government and State projects that fall under the Market filter …. which all fall under the Service Engineering filter.
Does this make any sense?
Is this possible? Right now it only allows me to select 1 filter at a time. 
Hello,
Could you please open a ticket on our support forum for any issue or question. Thank you.
Themeone
