1997 comments found.
Hey quick urgent question, Is is possible to make a grid that shows 10 assets on desktop but only maybe 3-4 on mobile ? assuming both screens have a SHOW MORE button.
the issue here is that when showing assets on desktop is cool, but on mobile to scroll over and over again makes users go away.
Hello,
It requires to add shortcodes in php in order to conditionally load a grid depending if it’s a mobile device or not.
I do not see any purchase of The Grid plugin from your user profil on CodeCanyon.
If The Grid was included in your theme, please contact the theme author directly, He will handle support for 3rd party plugins included with the theme.
If you need direct support from us as well as automatic updates in the backend, you can purchase a plugin license from us. With a valid purchase code of our plugin you will be able to have support from us.
Thank you for your understanding.
Themeone
I need a clear answer before I buy a bunch of license. I need to know if this is possible YES or NO. and how, is it just a button / is it a hard implementation.
again the point is to show a grid on DESKTOP with 10-15 items. while on mobile have 3-4 times show. BOTH options show the SHOW MORE button of pagination.
is this possible yes or not ? and how would it be ? can u help with this ?
Hello,
As mentioned in my previous reply, this is possible but it requires to add a custom php code in your main function.php file of your theme or child theme. You will be able with this custom php code to change the number of items in a grid conditionally (if it’s a mobile or desktop device). I can provide this custom code on the support forum of course.
Themeone
ok done I got the plugin, where should I go to get this help. thank you so much
Is there any way to access the current post ID in the skin builder? This would be very useful in a scenario where your HTML content has shortcodes that need the post ID. For example:
[cool_shortcode post_id={{id_provided_by_The_grid}}]
Similarly, passing on other info like metadata or general post data could also be useful. For example:
[my_string_modifier_shortcode param={{_post_title_provided_by_The_Grid}}]
Sure, this can be done currently with custom templates but it would be easier if it all would be accessible from within the skin builder itself.
To add to the idea: this would be helpful not just for shortcodes, but rather any kind of custom HTML. For example:
text
or an incon based on the post category
Hello,
Yes, it’s possible to get the post ID or any meta data value (from custom fields) inside a skin thanks to the skin builder.
Could you please open a ticket on our support forum for any issue or question. Thank you.
Themeone
its took me few second to add it to my cart so clean and beautiful, just pre-sale question plzz is it possible to use it as event only i mean no booking or payments, thanks
Hello,
The Grid works with custom post types. So, if you event is a post type (which is certainly the case), you will be able to display events in a grid. You can even create a custom skin thanks to the skin builder and display meta data (from custom fields) like the event date for example.
Themeone
I find it bizarre that there’s no content element available, only a stripped-down excerpt. I was reading in another reply of yours that this is in order to prevent any HTML to interfere with the grid.
However, I think it should be up to us to handle those circumstances. You can even add a warning “advanced” or “unsupported”, but a post content element should be available. Thank you.
Hello,
The excerpt is natively stripped and shorten, when generated from the post content, by Wordpress and not The Grid plugin. So, as usual in Wordpress, by using the native excerpt field you will preserve most of HTML tags. This behaviour is only related to Wordpress.
Could you please open a ticket on our support forum for any issue or question. Thank you.
Themeone
I understand. My comment was more of a suggestion; it’s really not a support issue. I still recommend making a content element alongside the existing excerpt element.
I do have to say the plugin is a world-class product—great job! Smartly thought-out and well-designed.
Hello,
As mentioned in my previous reply, it’s already possible to add HTML tags in the excerpt and it’s natively handled by Wordpress (and so The Grid).
You should open a ticket on the support forum if you need any further help about Wordpress excerpt. Thank you.
Themeone
Hi I have a bug on my carousel. The title and description loads for the first couple of slides but then is not there until and action happens (scroll, mouse over or something)
http://stiw.co.ukHelp please!
Hello,
Could you please open a ticket on our support forum for any issue or question. Thank you.
Themeone
hi, i love your plugin a question before purchase, is the facebook feed allow multi id ? could i show feeds from multi fb page ? tks smile:
Hello,
Unfortunately, this is not possible. You can only show one page feed from one facebook page url.
Themeone
ok , much thx 
My Titles and Excerpts are looking horrible. I want the font to text wrap. Instead, it’s cutting off the font and continuing onto the next line by adding a – dash. It looks unprofessional and tacky. How do I make the font wrap so it doesn’t add an ugly – dash?
It’s pushing my long words onto another line and adding an ugly dash. I’ve tried changing the font size and weight. Nothing is working!
Example:
Final Inter- change Road Impr- ovements
Hello,
Could you please open a ticket on our support forum for any issue or question. Thank you.
Themeone
Is it possible to insert a link to an external site into the bottom “title” badge and when i click on the image i still get the light box?
Hello,
Yes, thanks to the skin builder you can add custom link(s) to any element and redirect to external page. You can even store your custom links in custom fields in order to have different links per post. So, you can have at the same time custom link(s) and lightbox button(s).
Themeone
Hey, thanks a lot for this fast response! You rock.
I want to take the opportunity to report a bug for the current plugin version using Safari 10.0.3. When I am in the preview mode of my Grid, i can only click on the very right end onto the settings button. I uploaded this video to demonstrate the problem: https://youtu.be/mRwYhcE0hrA Is the bug on browser or on your end? I tried it with Chrome as well and got the same issue.
Thanks a lot!
Hello,
I do not see any purchase of The Grid plugin from your user profil on CodeCanyon.
Could you please open a ticket on our support forum for any issue or question. Thank you.
Themeone
Hi there, I have some large image galleries, with heavy pics, I would like to add a “load more” button, and just charge the last 5-10 pics, so the user has to press the button to load more.
I’ve tried to use the pagination setting, but it’s not showing anything, I don’t know what I’m doing wrong.
Could help me with this please.
Thanks in advance!
Hello,
Could you please open a ticket on our support forum for any issue or question. Thank you.
Themeone
Would it be possible to create filters based on Vimeo video tags? Otherwise I guess the only way to create custom filter categories would be to use post type correct?
Hello,
Filtering system will only work with post type and taxonomy terms. So, it’s not possible to add filter buttons when using a social stream like Vimeo.
Could you please open a ticket on our support forum for any issue or question. Thank you.
Themeone
It’s a bummer that when you’re creating a manual grid that you can’t actually create a manual grid. You have to use images from the gallery and then edit those images, etc. That’s a ton of back and forth and makes things really unorganized. You also can’t create custom titles, custom descriptions, etc. You have to try to use the built in captions, but then it’s hard to figure out how to call the captions into the actual grids, etc.
I think from a usability and customization standpoint, this aspect needs a lot of work. Or am I missing something?
Hello,
The Grid works with custom post types. So, if you need to create and manage custom content, you can create and use a custom post type thanks to a 3rd party plugin. In that way, you can easily manage your content in the native Wordpress way. So, if you move of plugin or theme, your content will still be accessible from any plugin or theme.
Moreover, the skin builder works with Wordpress custom fields. So, you will be able to add additional fields (custom titles, custom descriptions, etc…) as usual in Wordpress and to use them in a skin thanks to the builder.
Could you please open a ticket on our support forum for any issue or question. Thank you.
Themeone
Hi, thank you for a great plugin. I have been experiencing issues with the video for 3 days now and I cannot make it work. I cannot make the video appear in the grid. It works great with images, but not self hosted video(mp4). I am using Advanced Custom Fields for front end posting. Users can create a post and add a file (video or image) . When they upload an image, it is displayed in the grid, but not the video. It does not appear anywhere, just in the media gallery. From my dashboard I can go to individual posts that guests submitted and in the grid section I can mark them as video, still, they are not displayed. I can also add video from the dashboard and alternate image to that post, and it works, but I do not want alternate image to be displayed in the Lightbox, I want only the video be displayed in the grid and the lightbox. With youtube videos, no alternate image is needed. How can I make it work with users posting images via ACF so that the grid displays videos? Thank you so much for help!
what happened with the theme support page? looks like it is crashed.
Hello… I was working a support ticket with you and it said that I had 177 days of support left, now it says support is expired? Please advise.
Hello,
Currently on your Envato user profil, your support period is expired (from Envato data). Maybe you have several licences of The Grid and one of them still have a valid support.
You can renew the support on The Grid item product description page.
Themeone
I just purchased another license for support and now it looks like Ticksy is down?
hi, is posible to add a icon to download media?
Hello,
Could you please open a ticket on our support forum for any issue or question. Thank you.
Themeone
Hi few presales question 1. Can I add handpicked images from WP Media galery instead of choosing a post type?
2. Can I manually reorder items using drag and drop?
3. Can I create manually filters for image galleries.?
4. I need sometimes tu upload 100 files. I need an easy way to change items names and assign to filters without clicking edit, making changes, clicking save and waiting until it is saved. Can I do it with your plugin
Hello,
1) The Grid works with any post type. So, you will be able to display images (attachment post type) from your Wordpress media library.
2) When using your Wordpress media library as source (in The Grid settings), you will be able to drag & drop images in the order you want to build your gallery/grid.
3) Each image in your Wordpress media library can have categories/tags. So, you will be able to use these taxonomy terms as filter for your grid.
4) To manage media taxonomies, it’s better to use a dedicated plugin for that purpose. Any plugin which allows to manage taxonomies (in the Wordpress way) with your media library should work with The Grid.
Themeone
I would highly recommend this plugin. I’ve been using it for more than 30 days now and it is very flexible and loaded with cool features. Everything runs smooth, looks great and support team is super fast and nice.
Thank you!
Themeone
Pre order question: I already have a working shop with woocommerce. I want the product pages to be totally different then the default layout. the images are now on the left side and on the right side is the short description and the options.Below that is the full discription.
I want the full discription on top full width with the price. Below that i want the options (if possible with images) and the options prices.
Thanks.
Hello,
The Grid comes with a skin builder which allows to create your own skins (with a vertical layout). The Grid is also compatible with Woocommerce. So, you will be able to display prices, rating stars, cart button and On sale badge in a skin.
Here you will find 2 examples of skin for Woocommerce:
- https://theme-one.com/the-grid/sanaa/
- https://theme-one.com/the-grid/suva/
Themeone
Ok, but is it possible to adjust for example the https://theme-one.com/the-grid/sanaa/plant-cube product page to the demands I described?
Hello,
This page is not part of The Grid plugin but of a theme and Woocommerce. The Grid allows to build grid systems like on this example: https://theme-one.com/the-grid/sanaa/. You can’t control a single post page with The Grid because it’s part of a theme.
Themeone
Ok. I see a lot of woocommerce shops that have adjusted their single product page. I was looking for a plugin that can help me with that.
Hello,
You should look for a theme if you want to have a particular design for a single product page.
Themeone
I found woocomposer. This does the trick, but this is just for woocommerce. I need both. I will first try out the woocomposer and then i will try your plugin
second question: I couldn’t find a detailed manuals and live demos of the Grid + WPML with translated images. I need to display webcomic-like posts with different images for each language, so I need this kind of info very much. Can you provide such info, maybe by updating your the grid plugin Documentation page? thank you
Hello,
You will find a detailed documentation of The Grid here.
You should directly open a ticket on Themeco support forum. When a premium plugin is included in a theme, the support is provided by the theme author as mentioned on ThemeForest support terms. To have support directly from the plugin author, you must purchase the plugin.
Thank you for your understanding.
Themeone
hello!
I want to display poetry in the grid, so I need to display a separate lines of text instead of one paragraph of auto-exerpt.
How do I set it up?
I already own the grid plugin in theme x pack thank you
Hello,
For any question or issue, please contact the theme author directly, He will handle support for 3rd party plugins included with the theme. So, you should directly open a ticket on Themeco support forum.
If you need direct support from us as well as automatic updates in the backend, you can purchase a plugin license from us. With a valid purchase code of our plugin you will be able to have support from us.
Thank you for your understanding.
Themeone
I bought that theme mostly because of the grid plugin. Also I now understand that I confused themeco with theme-one sometimes. That’s alright, though it’s sad you refuse to provide info might be useful for many people. I even considered buying more separate plugin licences for my side projects
Hello,
When a premium plugin is included in a theme, the support is provided by the theme author as mentioned on ThemeForest support terms.
If you need direct support from us as well as automatic updates in the backend, you can purchase a plugin license from us. With a valid purchase code of our plugin you will be able to have support from us.
Thank you for your understanding.
Themeone
