Theme-one

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Hi there, I’m trying to add the lightbox function to the 3D parralax skin, but somehow i keep losing the 3D effect. Is there a way the fix this? maybe a method or CSS script to keep the 3D working? thanks

Hello,

Could you please open a ticket on the support forum for any issue or question. Thank you.

Themeone

Thanks, i did that yesterday but i doubt it was send correctly. Can you please verify?

Hello,

I can see that you have created an user 22 hours ago on the ticket system but no ticket was created from your user. You should try to open a ticket. Thank you.

Themeone

Maurice

Maurice Purchased

Is it possible to mix instagram posts and wordpress post?

Hello,

You can only mix post types. This is not possible to mix source types.

Could you please open a ticket on the support forum for any issue or question. Thank you.

Themeone

Chiaro246

Chiaro246 Purchased

Hello, I bought “The Grid” today. I find it extremely good and easy to use. Is it possible not to show this text? See the screenshot. http://bit.ly/2mnftyy Is there an adjustment for it?

Another question. I use the plugin “Real Media Library – Media Categories / Folders File Manager 3.3.2” http://bit.ly/2mr5kkn . It does not work with her plugin. What could be the mistake? If I want to select pictures, I do not see folders. But it works with all other Gallery plugins.

Best regards

Hello,

Could you please open a ticket on the support forum for any issue or question. Thank you.

Themeone

Chiaro246

Chiaro246 Purchased

Hello, does the plugin not support pinterest? I can not find it.

Best regards

Hello,

Could you please open a ticket on the support forum for any issue or question. Thank you.

Themeone

nishap116

nishap116 Purchased

I have set the grid to ‘Item fit rows’ and ‘Force item sizes’ but this causes uneven huge amounts of gaps between the rows! help!

Hello,

Could you please open a ticket on the support forum for any issue or question. Thank you.

Themeone

I have a specific PRE-SALE Question.. I have researched quite a bit and have seen some sites using ur plugin. You seem to have a GREAT PLUGIN. Fine.. But does FILTER of posts (e.g by category) apply to only the loaded (visible) posts?

Eg I have 40 Posts and 4 Categories (a,b,c,d) Now Say Categoy B has 10 POSTS

I want a 3 Col X 2 Row grid on screen .. After the 2nd Row I want a LOAD MORE. So total items to be displayed on screen is 6 at a time.. Without Filter [All Mode] Within those 6 On Screen say only 2 posts are from Category B

Now if I filter by Category B will it only show the Posts of Category B from the loaded 6 Posts? ie Only 2 Posts?

Or Will it show 6 Posts of Category B and Say Load More (4)?

If it shows only 2 POSTS that is wrong. As that Category B has 10 posts and we want to show 3 X 2 = 6 posts at once

===== End of Example ===

It seems to me that FILTER of posts is occouring from only the loaded posts. However that seems to be worng. How many Posts (i.e Cols and Rows) to show on screen is a cosmetic feature. it shouldn’t affect the actual filtering. If have space on screen to show 6 Posts and a category has 10 posts then there is no point why Only 2 will be visible. (Referring to the example)..

Please clarify how your plugin works.

Hello,

The Grid filter buttons will act on items present and loaded in a grid. So, items which are not present in your page will not be filtered. The Grid is a grid plugin to layout complex grid systems. This is not a dedicated filtering plugin.

You can also use The Grid to replace native Wordpress templates. In that way, you will be able to replace the archive result template for exampe. And, by using a categoy widget you can redirect to this archive template. Here you will find a live example (search & archive template): http://theme-one.com/the-grid/category/general-news/.

Themeone

Can I bulk tag images?

Hello,

The Grid is a grid plugin to build complex grid system. To bulk tag images you should use a dedicated taxonomy plugin.

Themeone

I bought a theme that comes with The Grid. I generated and verified a token to use the skin builder, but it doesn’t work – stuck at the “please wait…” message. I got this plugin with a theme purchase. Do I need to purchase the Grid plug in alone in order for the skin builder to work? thanks.

Hello,

For any question or issue, please contact the theme author directly. He will handle support for 3rd party plugins included with the theme.

If you need direct support as well as automatic updates in the backend, you can purchase a plugin license. With a valid purchase code of the plugin you will be able to have support.

Thank you for your understanding.

Themeone

Pre Purchase Question.

Is it possible to do the following:

1) Use the plugin with the default Wordpress Posts and Categories 2) For the main ‘image’ where it displays the grid. Use a small video that automatically plays and loops? – With the option to click through to a post? 3) Display what category each of the posts belong in?

Hello,

1) Yes, you can display any (custom) post type in a grid.

2) Unfortunately, this is not possible and not recommanded. Moreover, it’s simply not possible (because forbidden by mobile constructors) on mobile devices because it may force users to download data.

3) If you are talking about taxonomy terms related to a post, then yes. The Grid can automatically display all post terms (from any taxonomy) in a skin.

Themeone

xbass540

xbass540 Purchased

​hi,

i know our support has finished but this is not a troubleshooting question. I hope you be kind to answer because we really enjoy your plugin and are on the way to use more of its functionalities for our project.

We intend to renew the support ofcourse if we manage to continue using it as our main gallery component.

So i’d like to use the Oslo slider template but cant find it. I clicked Import Demo Skins button but it is not appearing.

Could you please indicate where it would be possible to find it?

Hope to hear from you soon.

Thanks!​

Hello,

You will find in the main downloadable .zip package on CodeCanyon all native skins (33) made with the skin builder. You can easily import skins thanks to the import/export panel of The Grid.

Could you please open a ticket on the support forum for any issue or question. Thank you.

Themeone

Hello. Is it possible to set-up – in 1 same page – social streams for: a) different accounts b) several socials? Regards

Pinterest streaming is supported? regards

Hello,

You can add several grids from different social stream in a page. However, you can’t add several social stream in the same grid. You can only mix post types in one grid.

Pinterest is not part of the available social stream sources of The Grid. However, you can use RSS feed from Pinterest to create a Pinterest grid.

Themeone

markimark

markimark Purchased

Is there any trick to view all images in the lightbox that are included in the gallery, not only the ones of that one filter category?

markimark

markimark Purchased

There is no custom code in the grid and it does not work, as you can see her www.fotovision.ch Scroll down a bit until you see “Bildergalerie eine Reportage”. Please try the filter “Apero” and you will see that it is not showing any other pictures than Apero.

markimark

markimark Purchased

actually @spmores (below) was asking the same question.

Hello,

The behaviour of your lighbtox is normal and is the one I previously described.

Themeone

spmores

spmores Purchased

Hi, I purchased the ticket but the support expired and before I expand it I want to know if you can help me or not:

I have a grid with 2 filters, can I configure the grid so a user can select only 1 filter item of each filter and then show results that have both filter items?

If the answer is no, will you add this feature in the future, or, how much would it cost me for you to customize it?

Hello,

Changing the filtering behaviour requires to add a custom JavaScript code. Unfortunately, I do not provide customization service on the support forum.

Themeone

spmores

spmores Purchased

Ok, thank you.

Anymfah

Anymfah Purchased

Hello, i would like to show only upcoming events (wich have starting date, the metakey is mec_date_start), and the return of this meta is “Y-m-d”, how can i do with your meta filter ? I’m pretty sure it’s possible but i have no idea how :( thanks in advance for your help !

Hello,

Could you please open a ticket on the support forum for any issue or question. You can renew your support period directly on the product page. Thank you.

Themeone

eternixz

eternixz Purchased

Hello, I found problem with ajax loading.

For first 12 post link grid can send user to secured url such as https://hello.com which is fine. However, after loading more posts all link go to unsecured url as hello.com (no https://)

When this problem happen some visiters can’t click all unsecured url or have to load unsafe scripts

ref. https://ibb.co/gV71oR https://ibb.co/kNNCv6

Thanks, Rit

Hello,

Could you please open a ticket on the support forum for any issue or question. Thank you.

Themeone

Hi there. Pre-purchase questions:

I’m currently using a grid plugin that stores an excessive amount of data in the wp_options table. I have 60 grids, and it adds roughly 220mb of transients to the table. I have installed a transient cleaner however it doesn’t remove them.

Could you please advise whether your plugin’s own caching system adds data to the wp_options table, if there is a way to avoid this and if not is absolutely everything removed when changing the cache/transient expiration timing (daily) as according to you troubleshooting documents?

Thank you.

Hello,

The Grid uses the native transient API of WordPress for the caching system. So, if the cache feature of The Grid is activated then it will store the cache in your database as usual with Transients.

The cache is optionial and will be automatically cleared when you save a grid, publish or delete a post and after a certain amount of days (7 days by default). Moreover, the cache can be manually cleared in the global settings of The Grid.

Themeone

Hi there. Thanks for the reply.

So if the cache is switched to off, then no data will be stored in the database?

Could you also please confirm that The Grid can be used with pages utilising excerpts and feature images?

Thank you

Hello,

Yes, if the cache is turned off, then it will not store data in your database. However, if you are using social stream like Instagram or Facebook, then it will cache this sources.

Themeone

Hello,

Today I wanted to use your plugin on a website I’m working on. It great and beautiful but caused problem on the website on the Woocommerce pages.

The content is displayed under the menu and shop product images are not displayed on the product’s page. The problem is only consist, when Grid plugin is activated.

Did your plugin ever have such a problem?

Thank you!

Hello,

I do not see any purchase of The Grid from your Envato user profil.

If The Grid was included in your theme, please contact the theme author directly. He will handle support for 3rd party plugins included with the theme.

If you need direct support as well as automatic updates in the backend, you can purchase a plugin license. With a valid purchase code of the plugin you will be able to have support.

Thank you for your understanding.

Themeone

hanzade4d

hanzade4d Purchased

​Is it possible to show texts as default then image when hovering over text at grids? Thanks

Hello,

Could you please open a ticket on the support forum for any issue or question. Thank you.

Themeone

Congratulations for such a nice plugin!

Can I use the extended license of this plugin to bundle it with the theme I’m selling outside themeforest?

Cheers!

Hello,

The Extended License is meant for theme authors that sell their themes as stock on ThemeForest. So, you can’t include The Grid in a theme sold outside ThemeForest Market (Envato).

Themeone

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