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Discussion on The Grid - Responsive WordPress Grid Plugin

Discussion on The Grid - Responsive WordPress Grid Plugin

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Theme-one does not currently provide support for this item.

1986 comments found.

Is there a method to integrate and track YouTube video views with GA4 / GTM?

Hello,

Unfortunately, there is no such functionality in The Grid plugin.

Themeone

pierre146

pierre146 Purchased

I have been asking for help 2 times on https://themeoneticket.ticksy.com about webp image thumbnail appearing distorted and my posts getting deleted. Is this normal?

Hello,

We do not provide support for The Grid plugin. Thank you for your understanding.

Themeone

pierre146

pierre146 Purchased

So can I get a refund?

To request a refund, you must ask Envato Marker directly who the reseller is.

Themeone

bebang9 Purchased

I have noticed that the Grid plugin has not been updated for over a year. Will you update the plugin if it’s no longer compatible with future WordPress releases?

Hello,

Yes, if there are any compatibility issues, we will of course fix them.

Themeone

Hi,

I have three licenses of your plugin but they are expired to get support, can you give me a little help with this:

I have one grid that get content from a custom post type, in my custom skin I set to get the title from the post title, but if I change my wordpress post title to “This is
my text” its replacing with This ismy text in my grid. How can I force the grid to allow html tags inside the title and replace it in my grid? Example:

Title: This is
my text

Return: This is my text

In my grid the elements is set to: HTML Tag (auto) Source (Post Data) Content (Title)

Hello,

HTML is not allowed in title. You need to add spaces between your tags to prevent spacing issue.

Themeone

In my case I need break the line in specific words from the title, but adding < br > it not works :( now that I saw that envato replaces my < br > tag if I not add the spaces

Chiaro246 Purchased

Hello, why was the support discontinued. I have bought your plugin for several customers. But without support I am forced to look for something else for my customers.

Hello,

Your support period expired on 05/16/2018. And, we have been discontinuing support for over a year now. Thank you for your understanding.

Themeone

ULinn

ULinn Purchased

Hi there, as Codecanyon does not offer support for this plugin – who will give me support If I buy a new license for The Grid today?

Hello,

There is no support included with the plugin. So if you buy a license there will be no support.

Themeone

ULinn

ULinn Purchased

Hello. The Grid was bundled to my PRO Theme. Now they changed it and The Grid was set back to a free version – that does not support skins, so I can’t use my skins anymore. If I now buy a license, will my skins still be there? Or will I have to recreate them?

Hello,

There isn’t any free version of the plugin. If you purchase a license of the plugin you will be able to activate the license and have skins feature. You don’t need to recreate skins. You just have to reactivate the license in The Grid plugin.

Themeone

ULinn

ULinn Purchased

I just bought a new license, installed the plugin and entered the provided code. Now I get a “Envato API error: Unauthorized”

ULinn

ULinn Purchased

Sorry, did not realize, that I have to create a Token, everythings fine.

rgirling

rgirling Purchased

I have a Grid that has mixed content, but when I switch to PHP 8 the images aren’t being retrieved from the media library. Switch back to PHP 7.4 and the images reappear. I see there are other people with the same issue, so is this going to be fixed?

Hello,

Please make sure you have selected media in the grid settings when mixing content.

Themeone

rgirling

rgirling Purchased

Hi, I have got media selected in the grid settings. This is an existing grid that works perfectly with PHP 7.4, but when I switch to PHP 8.0 the images disappear from the grid. I switch back to PHP 7.4 and they reappear. This implies to me that The Grid isn’t actually fully compatible with PHP 8.0.

I can see other people have the same problem. Perhaps this should be looked into?

This is big problem – I read that another person have the same problem, I’m getting this error too when trying to use the Media Library as a source with PHP8:

“No post was found with your current grid settings. You should verify if you have posts inside the current selected post type(s) and if the meta key filter is not too much restrictive.” I have images in the Media Library and there are no filters set. Works great with other post types like post and pages.

When back to PHP7 – the problem is immediately solved.

I can’t reproduce your problem on my side. Everything works fine with PHP 8. You certainly have a conflict somewhere else or are using a PHP version not fully supported by WordPress.

Themeone

I guess you may not be able to recreate this problem yourself, because you do not have access to my wordpress. Only why the conflict does not occur in PHP7 but only in PHP8, as I wrote on different hostings, so it’s not about the exact version of PHP8

Besides, when I read the comments here, I’m not the only one having problems with PHP8

Hello, I purchased two licenses to The Grid. I created two tokens on Evato. Both website installs use the same license even though I created two different tokens. What am I doing incorrectly for registering the plugin on the two websites?

Hello,

You need to follow our documentation in order to correctly register your license key: https://theme-one.com/docs/the-grid/#register_plugin

Themeone

We would like to show each category selected outside of the filter menus. is this possible

Hello,

Unfortunately, this is not possible.

Themeone

bcadge

bcadge Purchased

​As far as I can tell, the social media as a source options (Instagram / Facebook) functionality is broken as the plugin hasn’t been updated for almost two years and meta have deprecated the version of the API you are using. Are you planning to update the Grid plugin to restore this functionality via the current meta api’s or is this plug-in now end-of-life as it’s not actively being updated?

The WP option to make posts sticky no longer works with this plugin

Hello,

Sticky posts feature of WordPress is only available in front page of posts.

Themeone

That is where I have my posts, on the home page of my WP site

eldread Purchased

Hello again,

Another question: is it possible to choose which categories you add to the filter? Currently is pulls in all the categories and I’d like to be able to select what appears in the filter https://prnt.sc/MNcUsrXgo4xP

Hello,

As you can see in your screenshot, you can drag and drop each category individually. Please open a ticket for any question.

Themeone

eldread Purchased

Hello,

Is it possible to place the blocks/widgets on the side of a grid instead of on top? I need the search and filter to appear in a sidebar style. See a screenshot of what I mean here https://prnt.sc/-3It8T148M1W

Any help with this issue would be greatly appreciated.

Hello,

Unfortunately, this is not possible.

Themeone

eldread Purchased

I managed to get the widget in the sidebar using some CSS https://prnt.sc/lQgiLRzrc18h

In a future release it would be great if it was a permanent feature.

Hello, Thank you for your work. I have a difficulty because on most pages, the grid does not take the right size and is not pretty. I have to resize the window for it to be correct. What’s going on ? Par exemple : https://www.black-trombone.fr/soiree-entreprise-comite-dentreprise-ce-cse-agence-evenementielle-blacktrombone/ Thank you

I know i’m out of support and all, but I read another person with the same problem, so just want to point out I’m getting this error too when trying to use the Media Library as a source:

"No post was found with your current grid settings. You should verify if you have posts inside the current selected post type(s) and if the meta key filter is not too much restrictive."

I have images in the Media Library and there are no filters set. Works great with other post types like post and pages.

Great plugin tho, Cheers

Hello,

This message (which is not an error), simply means that there is no content matching your grid settings. You may have defined taxonomy terms and/or custom fields in the grid settings. This is not related to the filters.

Themeone

Beautiful plugin. One question: The Grid cannot retrieve images from the media library when using php8.x. Even without any filtering. Retrieving posts still works.

The Grid simply shows a “No post was found with your current grid settings…”.

Switch back to php7.x and the problem is immediately solved. Is this a known issue?

Hello,

The Grid is compatible with PHP 8. There isn’t any issue with PHP 8 and the WordPress media library.

Themeone

Hi I have three licenses purchased but support expired.

Can you give me a little help? It’s possible to get the image title ?

I’m trying to set like this: https://i.imgur.com/5OpREwu.png using post data >> title but this return the original image file name!

How to get the image title that we set in wordpress image library: https://i.imgur.com/2x20su4.png ?

Hello,

If you query the WordPress media library in the grid, then it will return the image title if you add a title element in a skin. If you query posts for example, it will return the post title.

Themeone

Hello, thanks for trying to help!

Yes exact what I always use with your plugin, but as you can see here: https://i.imgur.com/criT8xr.png it’s using wordpress media library.

We set like this: https://i.imgur.com/3mTnKZI.png but it never returns the image title, it returns the image name: https://i.imgur.com/ViNqNQk.png

It was a cache issue, thank you!

Hi, when I go to the global settings and try to add a meta tag, I get the error message “undefiled”with an x. I have no idea what is happening, please help. Thanks

just noticed that it happens everyt ime I save the global settings, even if I don’t change anything and click on save, it will give the error. Thanks

Hello,

You certainly have a plugin/theme conflict. You should try with ALL plugins deactivated and a theme like Tweenty Tweenty Two.

Themeone

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