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Thank you for purchasing the plugins. I’ve replied to your ticket on our helpdesk. Please check there.
Sure, I’ve sent the login details to your email.
Can i access to the menu elements with jquery?
hasta el momento no me dan solución con el plugin.. no funciona de la misma manera que lo muestran en su pagina demo, si no me ayudan y logran lo mismo me siento estafado por esta compra
Hi, how can I avoid to much “blue” on mobile, keep the editor smaller, less high? See screenshot: http://prntscr.com/iknqzc Nicest would be that the editor would adapt to the size of the PDF on PC and as well mobile, can that be dome somehow?
Thanks for your comment.
There’s no such feature to adapt size yet. We’re analyzing for something like this, so some kind of settings may be added in a future version to adapt on various screens.
Well, that would be nice if you could manage that as with certain small PDF’s it is really a lot of “blue” and I want several editors on one page and that just looks bad
i have using this plugin once i update the plugin its suddenly not working for chrome users only for other browsers its working but for chrome users its not working
After Wordpress version update, this stpped working http://prntscr.com/itkzu3
Please try deactivating and reactivating the plugin once from your wp-admin. If it doesn’t solve issue, You need to create a support ticket on our helpdesk (https://themencode.com/helpdesk/)
Hello, this plug-in seems to no longer work with Chrome or Firefox, only consistently working on IE. Can you post a fix? Thanks.
There’s no compatibility issue with chrome or firefox, it works fine. If you’re having issue for some reason, please create a support ticket on our helpdesk (https://themencode.com/helpdesk/) including the url to reproduce the issue.
Hello i left ticjet on support, i need answer
Its replied there.
Impossible to access your website from link here or the links you send in your Help Desk emails. Ticket Number 542292. Google reads: themencode.com’s server IP address could not be found.
We’re having some server issues, Working to get it back asap.
So, five days later and still your website is down. I reupped my Support and now it is useless to me. Rather unfair for those of us whom have owned the product for several years, now.
Really sorry for the situation, We’ve had serious issues with server which is almost under control now. We’ll check your ticket as soon as possible.
Would like to report that my Ticket was handled. So, I think it is fair to say that everyone has technology problems and the important thing here is that ThemeNcode handled their issues and I am happy with their addressing of it and my ticket!
Installed the recent update and now the plugin no longer works. Support expired and now I have nothing. Buyer Beware!
Please go ahead and create a support ticket on our helpdesk including some more details about the issue. information may include 1. what are you getting on the frontend? 2. a url to reproduce the issue 3. How did you update the plugin? using ftp or from wp-admin?
I just purchased this plugin and the moment i tried to insert via link and I publish it i get to see error “Enter the password to open this PDF file” what is the problem
Helpdesk is broken. As others noted 7.1 seems really screwed up. Only loads about half the time, full of JS errors. Buyer Beware! Past buyers, make sure you backup before uploading the new version!
Sorry about the helpdesk issue. Please send email to email@example.com if you need any kinda assistance.
By the way, There are no errors with the latest version, You may see some kind of broken layout for browser caching.
Please email us if you need any kind of assistance.
Hello, if I use this plugin will google search able to read the content of my non-image PDF files?
hello how do I protect my pdf links because the PDF viewer removes the download option but when I access the link I have a vision of the content even though this is the daughter page of a protected page in woocomerce only copies the link and you already have access to the content
Version 7.2 is not working well in Chrome. Downgraded to version 7.1 again
Please send an email to firstname.lastname@example.org with exact issues you were having with version 7.2, so we can check what’s happening. Most probably its something related to cache.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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