8614 comments found.
Hi, my admin panel shows version v8.5 and says I already have the latest version installed. However, on your changelog I can see v8.6 and v8.7 have already been released. Could you please confirm when these updates will be available through the auto-update system or on the Codecanyon download page? Thanks in advance!
Hi,
Yes the latest version is v8.7, which is available via auto update feature same as any other versions.
Hello, I’m aware that my official support period has expired and that this section is mainly for public comments, not direct technical support. However, while activating the application, the system redirected me to the support page automatically and showed this message: “There was an error while activating your application, please contact the support team.”
Since I can’t open a support ticket anymore, I wanted to leave a comment here hoping someone from your team could still help me solve this activation issue.
Thank you for your understanding and time.
Hi,
We have reset your license, you may continue the installation process of the latest version.
Hi I want to generate unlimited AI images & videos from an Image! Is this tool help me for this purpose without extra cost? Pl suggest
Hi,
You will need to include respective APi keys of the AI vendors
Are u integrate this tool with Free or Paid AI tool, have u integrated any free tool for image generator. Pl suggest
There is no such thing as only free AI tool to generate unlimited images, all APIs have their free tiers and paid tiers which are defined by the AI vendors, and their free tiers are always limited.
“https://YOUR-DOMAIN-NAME/api/v1/documentation” not working. can you plz check. my support is expired so thats why i used comment section. plz consider that
Hi,
Follow the docs on API setup, after that you will have access to the APi docs, not before that.
i Followed the docs properly. but https://YOUR-DOMAIN-NAME/api/v1/documentation page showing blank (no content)
Create a support ticket with server access details to have a closer look: https://support.berkine.dev/
Hello, I would like to change my domain name to a different one but use the same license key, how do I detouch the license from the current domain name which has actually expired and install afresh on a new domain? Reply here since my support period has expired.
Hi,
Your license has been reset, you may proceed with fresh installation of the latest version on your target domain.
Thank you.
Hi Berkine, I’m considering purchasing the Extended License and wanted to ask if the Marketplace coupon offers are still active, and whether there will be any extra special Black Friday promotions or discounts for new buyers.
Hi,
Coupon is still active, but will be removed soon, we were just busy with other stuff, don’t miss it. There will be no discount for extended license during black friday, only for regular license.
Hi Berkine,
Thanks for your reply two days ago confirming the coupon was still active. I was planning to purchase this weekend and deploy with enough time, but I now see the promotion banner is gone.
Is the coupon still active? If it has just been removed, could you please honor it for me? I’m ready to buy right away.
Thank you!
It is still there, don’t miss it, will be removed soon.
hey Berkin- I’m trying to do an update and seems to be getting an error when I try to click update.. Can you see to make sure everything is good with my license?
Also in the activation I see that the license status showing as Not Activated while I do have extended license with you.. Please kindly look into this
Hi,
We have reset your license, if you are using version less than v8.3, follow the step 0 in the docs first before the update process, it is a manual step, then finish rest of the steps as explained there, or simply reinstall the script using the latest version.
So I tried it still shows as not active but when I click on activate I get the activate message but the screen still shows not activated. Also, I tried clicking on upgragde and getting a message saying undefined array key”update_id”
im still on v5.9
Also none of my Ai writer templates are working .. Thanks any help would be greatly appreciated as always
You are almost 30 versions behind. You will need to download the latest version and reinstall the script, any version below v7.1 is no longer supported by us.
Is the docs available when I re-download from here? Cause I cant seem to do it from the upgrade button as mentioned earlier in my message? Just confirming so I can follow your instructions here on step 0
Or where can I find the latest script as I just downloaded the license and script from my profile here on what was available
Download the script from your codecanyon account, and do a fresh install. Link for the docs come with script and available in the product description as well
Got it. Thanks for your guidance.
Hey Berkin- sorry to bother u again but the license is still showing as not activated .. Just want to make sure thats working fine on your end?
Reactivate under admin panel – activation page, otherwise create a support ticket with server access details. We don’t see any issues from our side
You have a wrong domain, it is: https://support.berkine.dev/
This support platform is no longer monitored by us starting from September 5th. For any support related questions please open a ticket at https://support.berkine.net
This is the proper support link – https://support.berkine.dev, and ignore anything else. Use the support tab above in the codecanyon page for the valid support link, anything else is not monitored by us.
give answer to 288 ticket
Patience, we always clear all tickets in their incoming order, your case is in the queue and will be cleared soon, stay tuned.
“If I buy an extended license, what exactly will I get in this script that contains texts you sell inside it at high prices?”
Hi,
Please refer to this doc, it covers detailed explanation on what is covered by extended license. Rest of the extensions can be purchased via the marketplace
I’d like to purchase the template, but before doing so, I want to confirm whether there are any additional costs besides the Extended License and API charges. If there are, please list them. And also share link to how to install
Hi,
This link explains covers what is included in the extended license: https://davinci.mintlify.app/extended-license, we also have extra free and paid extensions, all of them are optional features and you can check out each one of them on our live demo under admin panel – Marketplace and Themes tabs.
iI recently purchased the Davinci AI script — congratulations on a great project! However, I’ve been waiting for over an hour for a response from the support team to reset my activation code before starting the installation. Could you please check my ticket and reset the activation key as soon as possible? I’m excited to start using the system and would really appreciate a quicker response. Thank you in advance!
Hi,
Please refer to your support ticket, you are all set now.
HI,
Some extension now needed v8.8? What we have now v8.7
Hi,
That is correct, v8.7 is the one released.
once I train the chatbot using the text, Q&A, where I can find those content if I want to change or delete the train content?
Hi,
At the same place you trained them
Open the screenshot. I used this API for AI image generation. Now, my question is — if I create another new API, can I use it for the image-to-video feature?
All support related questions must be opened here https://support.berkine.dev/, avoid using comment section for support related questions, there is a dedicated support portal for that. Note that we never open any links shared in the comments section.
Created: #274
Hello,
I have an extended license that has been active for over a year. I understand that my support period has expired, and I do not intend to renew it. However, I recently switched my hosting while keeping the same domain, and now I’m facing an activation issue on your end.
Since I’m only changing hosting providers (not the domain), there should not be any activation problems. I tried to open a ticket at https://berkine.ticksy.com/ , but it’s no longer supported and redirected me to https://support.berkine.net/ , which also isn’t accessible. I then found https://support.berkine.dev/ through the Envato comments and signed in with my Envato account, but I still couldn’t submit a ticket because my support has expired.
Please establish a straightforward method for legitimate license owners to reset or reactivate their licenses without this much hassle. When I purchased the product, I expected to continue using it as licensed — and I do not intend to pay for additional support simply to restore activation.
Thank you for your attention to this issue.
Hi,
You have changed your hosting without deactivating your license first, hence the issue. You are allowed to have only 1 active domain at a time, all activations are bounded strictly with your domain name + IP address. Stay tuned, we will reset your license later today, and you will be able to reinstall the script. We always prioritize support tickets first created at: https://support.berkine.dev/
Link for the support platform is always available under support tab above in the product description and is available for anyone with valid unexpired support plans.
By the way i am using the same domain
Deactivation process is same as always, it is under admin panel – activation page, there you have the deactivate button if license was activated on that domain.
is the external chatbot reply with images, for example if I train the chatbot using the web URL and that URL contain images is the chatbot reply based on those images?
Hi,
There is not much use case for that, nor we haven’t seen demand for such usage. At this point it is text to text usage.
Hello. When will custom chat have more AI models?
Hi,
It already has a lot, all of the openai models. Don’t forget that is powered by openai’s assistant v2 api.
Why aren’t you answering my question, but deleting my comment instead?
I am writing again and asking for an answer.
When will custom chat, i.e., chat created by users, have more AI models?
Please answer my question instead of deleting my comment—what you are doing is unprofessional!
We don’t provide support via comment section. Any usage of comment section as a support place can be banned based solely on our decision. There is a dedicated support portal for a reason for such questions.
Comment is always for generic questions, your closed comment contained support related structured question that required troubleshooting, hence was deleted.
This is not a question about support, because you yourself wrote to me once that custom chat does not yet support all AI models. So what I am writing here is a question about when other AI models will be available, not a request for support.
It would be a request for support if I were asking how to set it up, but how can you set up something that doesn’t exist? So please don’t treat this as a request for support, but as a question.
That’s what the comments option is for here—to ask questions so that every user can see the questions and answers before making a purchase, or so that the same questions aren’t asked several times.
It is 100% openai feature, and will remain like that until further notice
Gemini is missing in the custom chat. So it’s not related to OpenAI, but to your script. Additionally, your competition has a script where all AI models work in the custom chat.
Refer our response above carefully.
If you mean this answer: “It is 100% openai feature, and will remain like that until further notice” Then please rephrase it, because maybe I misunderstood. I understood from this statement that the custom chat does not work because of OpenAI.
How can I upgrade to an extended license?
Hi,
Here is the detailed explanation on how to upgrade to extended license: https://davinci.mintlify.app/extended-license
Hello, I’d like to renew my license. We purchased a basic license for $39 about two weeks ago, and now we’ve decided to renew it. What should we do? Can we pay up to $80 to purchase a comprehensive license? Could you explain what we need to do?
We just posted a link above that explains the upgrade process, checkout the “What about my Regular License?” section there. Codecanyon does not have an option to only pay the difference, you need to get a new Extended license, and then you can request a refund for your regular license as explained in the docs.
We purchased the full version. Please refund the amount of $39 for the basic version. Thanks in advance.
Great, simply create a refund request via your codecanyon account, under downloads page.
When will you make a refund?
Please create a support ticket here: https://support.berkine.dev/
Hi,
Is possible to hide some Subscription Plans from frontend&upgrade section? So we could subscribe some user into a special plans?
And for Marketplace as your extension lists growing would need improvement like search, filter, sort and extension dependency details or extension compatibility list
Hi,
Yes you can, simply create hidden plan.
Search feature for the marketplace is coming up soon, rest of the info is already there.
again installing on same domain jdintel.eu and showing error
Error There was an error while activating your application, please contact support team.
if creating asking again money ?
Your license has been reset, repeat the standard installation steps in about an hour from now.
done
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