8614 comments found.
Please does the human chatbot requires and api to work or just trained with uploaded documents?
Hi,
Human chatbot does not require any API, it is the human that will be answering the messages coming from external chatbot, hence the name.
Hello, can I customize your script to match my brand and logo? Can I publish it on the Play Market and Apple Store?
Hi,
Yes you can customise it as needed, it is not a mobile application
Any update for the external chatbot with the user’s personal API?
Hi,
We have already added it on the new version of the extension
Thanks. Purchased. V1.5 is the new version with option for user to add their personal API key for the external chatbot?
It is with v1.6, we will upload it after the black friday week.
Hi I just bought a regular license, does this come with the free $39 marketplace credit? If yes, how or where do I claim it?
Hi,
Yes it does, reach out to us here for further details: https://support.berkine.dev/
Hi I want to buy Extended license but I am not clear from demo that which extensions are included and which I will have to buy from marketplace.
Is there any clear list? also can I access marketplace to see the pricing? how much External Chatbot will cost if its not included?
Thanks
Also, I noticed font color not changing on embeded chat box. It shows black on black even when I changed it to white, red from chatbot configuration.
Also do you have any plan of giving custom css code option for embed chatbox? That will give people with basic html/css knowledge to customize it with their brand.
Hi,
We have detailed explanation assembled here for you: https://davinci.mintlify.app/extended-license, it explains the value of extended license and what is includes.
You can see all the other paid and free extensions under the Marketplace tab in the demo.
You already get css files with the any extension purchase.
I meant , offering users to add custom css code for the embeded chatbox in customize page.
We will consider that in the future updates, you can also list it here: https://davinciai.canny.io/
PS. Don’t miss your promo credits available with Extended License during Black Friday week, plus all our extensions are with discount this week only.
Hi Berkine I have purchased extended license and I have submitted couple of tickets since yesterday about couple of issues and bonus credit. I did receive the response but the answers neither gave solution to my problem, neither anything about promo credits.
Is there any better way to get support instead ticket? any 5-10 mins live chat or something?
Hi,
You replied just 2 hours ago to all your ticket, our support SLA time is stated under the support tab above which is up to 24 working hours and based on the queue. If you need 5-10 min priority support, then you can subscribe to our Premium Support plan which you can subscribe via the Marketplace in Admin Panel, and you will be included into our VIP list of customers with 24 hours priority support, otherwise all cases are standard cases that is cleared strictly based on the incoming queue order. Also note our working hours of our support team for all standard tickets, which 8-17pm CET time, it is already 19:48pm here, so your cases will be covered tomorrow during our working hours, stay tuned.
In Module → IVoiceOver, the speaker button isn’t working. I can’t listen to the voices or preview the models
Hi,
Those are sample voices, which are removed and that button is no longer there on the future versions.
i have regukar licenee but want to upgrade extended licence, do u have offer discount for extended licenec for black friday?
Hi,
Extended license already comes with many features included and already heavily discounted, you can learn more about it here: https://davinci.mintlify.app/extended-license, plus during Black Friday week you get extra 139$ worth of credits that you can use on the Davinci AI Marketplace got some paid extensions as needed.
I don’t understand the Regular and Extended licenses.
Hi,
We have detailed explanation assembled here for you: https://davinci.mintlify.app/extended-license, it explains the value of extended license and what is includes.
Working with free api or paid
You can use any of API types you have with the supported vendors.
Can you please check ticket #334?, its been 4 days and weekend is coming. Thanks
Stay tuned, that ticket was already answered before, if you have replied there, we might have missed your latest response.
I did, and no worries I understand, no complaints from my side
Does it include a frontend feature that shows a ChatGPT-style search box where users can search without logging in?
This feature will come soon, we are already working on it.
I am writing here because the website https://support.berkine.net/ is not working.
Does the custom chat created by the admin only support OpenAI?
Always check the support tab above and don’t use random urls, it is support.berkine.dev
The address I gave was on CodeCanYon, as you probably know, because I see that you have already changed it to the correct one.
We did’t change anything, you know the correct url as you have been creating tickets lately, nothing is changed on that end
I do not know the address by heart. I always access it through the Support tab.
Hello, I am interested in your product. I would like to ask if there is any difference between the regular and extended licenses. Do I need to add any additional add-ons when purchasing it?
Hi,
We have detailed explanation assembled here for you: https://davinci.mintlify.app/extended-license, it explains the value of extended license and what is includes. All add-ons are optional for purchase, there are some free and paid ones, which you can check under the Marketplace tab in the admin panel of the demo.
Sora 2 and Sora 2 Pro stopped working today. Is there any incident regarding this service?
Hi,
We are not aware of any, make sure that you have sufficient balance on your openai account, otherwise please create a support ticket to have a close look: https://support.berkine.dev/
Several of the latest models are still malfunctioning. The error in Fal AI is 422. Something has changed.
We don’t see any issues from our end, there was changes implemented, create a support ticket with further server access details
Hello, I would like to purchase the extended version of this software, but I’d like to test the standard version first. I want to know if, when I purchase the extended version later, you will offer a discount on the license I’ve already bought?
Hi,
Yes you can, you have up to 6 months to upgrade your license.
Your support site is down,check it
Nevermind, huge cloudflare issue, not just you
Yep, we saw that as well, looks like cloudflare faced some network issues which is already resolved.
Hey, thanks for the update! By the way, I have a few support tickets open from about 3 days ago (I know it was the weekend), but if you could please take a look at them when you get a chance, I’d really appreciate it. Thanks!
Sure, stay tuned, we are clearing up all cases.
Brother, When you going to add voice chatbot as external chatbot, promised way back.
Hi,
Develop is back already, and will be releasing it this week, we have multiple members of our team assigned to various projects, include customization ones, stay tuned, it is now being prioritized.
my support has expired, so cannot provide details for 500 error, can i have email to send it for it to be fixed and will renew support later.
Hi,
Please create a proper support ticket at: https://support.berkine.dev/, you can renew your expired support at your profile page in your codecanyon account. Unfortunately we don’t provide support via emails or comments section, for all support requests we have a dedicated support portal.
Hello, check that ticket please: #326
Hi,
Stay tuned, our support team is back from weekends and clearing up all cases in their incoming order.
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