Author response

Hello,

Thank you for your feedback.

In general, the software will work as long as your server supports the stated requirements: https://demo.mybeatz.org/docs/#server-reqs . I've said this before, and I will say it again because I think it bears repeating: The onus is on you, the customer, to review the software requirements prior to your purchase and ensure that you have a hosting plan that supports these requirements.

FFmpeg "is" in fact a CPU-intensive operation. That said, there "are" shared hosting plans that will support FFmpeg.

Obviously, a shared hosting plan does not have the resources or flexibility that a VPS or Dedicated server has. So "you" should choose web hosting that will best accommodate your level of traffic. I.e., if you have less traffic, and/or for certain use cases, maybe shared hosting is an option for you. (Who am I to say that it isn't?) Conversely, if you have more traffic, then a VPS or Dedicated hosting plan is a better option for you.

Moreover, we provide "free" support for all of our products. So, if you have questions about the best hosting for your particular use case, then you really should open a support ticket and ask us (either before or after your purchase). That is what we are here for, and we are happy to help you find the best hosting for your needs.

You can open a new ticket in our system, now or in the future, by sending an email to: support {[at]} mp3youtu {[dot]} be.

(Note: When submitting your ticket, please provide your CodeCanyon/Envato User ID and “Purchase Code” so that we may verify your purchase. Your “Purchase Code” is available via your online Envato account and/or your purchase receipt. It is generally a long string of letters and numbers, separated by hyphens, in the following format: “xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx”.)

In summary, you can't fault the software for the kind of web hosting you choose to use. That is simply not a fair characterization and assessment of our products. (E.g., this product has no "bugs".) I've spent the better part of 10 years working as hard as anyone to maintain our products, provide free support and software updates, and generally ensure that each and every customer gets the attention that they deserve. So I prefer not to have my body of work, and my product line, reduced to decisions ("your" decisions) that are completely out of my control.

In any case, please contact us should you require further assistance. Ultimately, I want "all" of my customers to succeed! But I can only help you to the extent that you let me help you.

Thanks again.

Author response

Hello, I understand that you are frustrated, but I wish you had given me just a little more time to respond to your support request. That said, I have opened a new ticket in our own ticket system on your behalf, and I have provided further explanation, troubleshooting tips, and support options. So, please check your email for the ticket response and allow me to address the issue further for you. I am happy to help. Thank you!

Author response

Hello, and I do appreciate your concern. YouTube recently made significant changes to their service that required us to update "all" of our products (https://rajwebconsulting.com/#products). Thus, we have been systematically updating these products all week. In fact, I've just submitted the updated "MP3 Converter" software files to Envato for their review. So, the updated, working software will be available to download from Envato following this review. That said, I do apologize if you did not receive a response to your email during this time. Please understand that we've been inundated with support requests/tickets since the software stopped working, so we are doing our best to keep up. If you require further assistance, I do encourage you to open a new support ticket by sending an email to support {[at]} mp3youtu {[dot]} be. Thank you for being a valued customer!