Hi. Thanks for purchasing our product.

Please send us an e-mail to support@ladela.com with the description of your inquiry and a link to your page so we can check.

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Actually the customer can live with that, so don’t worry about it.

Hi. Thanks for purchasing our product.

In case you will have any additional questions, please do not hesitate to contact us via support@ladela.com.

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Hi. Thanks for your interest in our product.

Unfortunately, none of these features are available in Bookly. But we will take them into consideration for future.

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Hi. Thanks for your interest in our product.

1. Yes, staff members can log in to their accounts, view they calendar and create/edit/delete their appointments.
2. This option is available for admin user only (except appointments, they can be modified by staff members).
3. You have the possibility to export the list of bookings made by customers but for the whole company (This option is available for admin user). Unfortunately, there is no option to export for a specific staff member.
4. Please clarify the question.

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ABout 4… I meant that when a provider/staff enters the platform can only see his details (appotinmetns etc) and not other staf/providers?

Thanks for your reply.

Yes, the staff member can log in and view only his own calendar with appointments.

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Hi Kevin. Thanks for your interest in our product.

1. Yes, we do offer some plugin customization for additional cost. You just need to send us an e-mail to support@ladela.com with the description of your inquiry and we will let you know what is possible to do.
2. It is possible to hide the whole ‘I’m available on block’ when adding the booking form shortcode. In this case, after clicking ‘Next’, your customer(s) will be forwarded to the timeslot selection step.
3. Actually, it is possible to change text on the “Next” button via POedit tool through .po/.mo files.

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Thanks for the replies. I have just purchased the plugin and it looks great.

One more question – if a staff member adds an event to their own diary through Gmail (not with Bookly). should the events that were added by the individual come through on Bookly? When I look at the staff member calendar, I cannot see the personal events that the staff member has added?

Hi. Thanks for purchasing our product.

Yes, they should appear in the calendar.

Staff members can add (manually create) appointments from their own calendar in Bookly. For that they need to have WP user with any other role except admin.

In Bookly any staff members calendar can be synchronized with his own Google Calendar.

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Hi. Thanks for purchasing our product.

This is strange. You should be able to make updates without loosing any data. How do you make updates? With standard WP update procedure?

Awaiting response.

Hi. Thanks for your interest in our product.

1. You can remove the payment step from the Booking form by disabling all the payment methods.
2. You can hide the unwanted fields from the firs step (like service, category and employee) when adding booking form shortcode to the page.
3. The only thing, you need to specify the length of service(s) which can be up to 12 hours.

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Thanks!

Hi. Thanks for purchasing our product.

1. Go to your Developer console for the application. Consent screen make sure product name and email are filled in.
2. In developer console go to APIs and check if Gmail-API and google+ API enabled.
3. Please check again if there is no trailing whitespace because this is most common issue for this error.

If you still be not able to set it up, please send us an e-mail to support@ladela.com with the description of your inquiry, link to your page and (if possible) an access to your admin panel so we can check.

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Thank you for your reply.

We have fixed the problem. Enabled the recommended APIs and also created a new secret key fixed the issue. If other are having the same problem, please follow those steps.

But now I’m having another problem:

I have set up all correctly, sync calendar for a test account, and tested creating events on calendar, syncs fine. Wordpress time is set to Madrid, Spain.

When testing customers from different time zones: Europe zones, all fine, time slots appears right and sync calendar is fine, Asia zones, all fine but I see the “start from, “finish by” have changed according to the time zone (i.e. customer can’t select start from less than certain time). Because the times are taken from opening hours. So, I would like it to show always a reasonable time as 10 am to 10 p.m, but even if has changed, it still works.

The problem is when I try to access from a US time zone, behind Europe time zone. Then the “start from” and “finish by” drop menus show only one time repeatedly “5:00 pm, 5:00 p.m, 5:00 p.m, and so on” if I just click next the times are shown fine, but this will be confusing for customers…

1) Why is this happening and how can I solve it?

2) Is not possible to show a reasonable time for everyone as “start from 9 am to 9 pm” and then the system sync with time zone, calendar, etc.?

I hope we can solve this as all the rest is working just perfectly fine and it’s a great plugin!

Thank you!

Hi. Thanks for your reply.

Can you please send us an e-mail to support@ladela.com with a kink to your age and the description of this issue so we can forward it to our development team to fix this.

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Hi. Thanks for purchasing our product.

Unfortunately, there is no such option in Bookly at the moment. Therefore, you may set a URL of a page that the user will be forwarded to after successful booking. (Please navigate to Settings -> General -> Final step URL).

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I dont want to see in Google, how many Users booked our Service because we can see it via Email or Bookly. I want to see how many Users was on Step 5 but dont paid because the dont want it. I want to know, how many Users check our booking plattform and than I can calculate, how many users booked (I want the difference of Users on bookly and Users who booked).

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Thanks for your reply.

Unfortunately, it is not possible with Bookly at the moment. We will do our best to implement this feature in future,.

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Hi. Thanks for purchasing our product.

We’ve managed to check your page and it seems to work fine. The timeslots are displayed correctly. To allow customer to select a month, you just need to enable the ‘I’m available on or after’ block when adding the booking form shortcode.

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Hi. Thanks for purchasing our product.

Unfortunately, there is no temporary services option in Bookly at the moment. Therefore, you may specify this on your web site and remove services (or change them) after 5 days.

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Hi. Thanks for reply.

Yes, you can make Google Calendar integration for each staff member. Please check this in Staff Members -> Details (for the required staff member) -> Google Calendar integration.

You can find instruction on how to set up Google Calendar Sync in Bookly documentation (http://bookly.ladela.com/documentation/#google_calendar_synchronization).

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Thank you for getting back to me.

One more question, Is there any particular reason why one staff member when selected loads quickly (obviously there calendar has less data currently) from step one, while another is quite slow and by slow I mean I’ve had it continuously try to load from the first step for a few hours… I thought it may have needed to load a lot of information first time around (for availability from their current google calendar)...

Hi. Thanks for your reply.

Please send us an e-mail with the description of your inquiry to support@ladela.com for further assistance.

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Hi. Thanks for purchasing our product.

1. You can hide the category field and set the default value for it when you insert the shortcode. In the popup form select a default value for that field and tick ”Hide this field”.
2. Bookly is completely translatable via POedit tool. There is a .po file that you need to translate with Poedit http://poedit.net (languages/ab-de_DE.po). Make sure you generate a .mo file when you finish (Poedit generates it automatically on save).

If you will have any issues with that, please send us an e-mail to support@ladela.com. We will be happy to help you.

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hi, thanks. 1. works fine. 2. the poedit doesn’t compile the .mo file because there is an error, in german: mehrfachdefiniton (multidefinition?) so that the file could not be written. any idea?

okay, i fixed it, problem was i edited the .po file with textedit before

Hi. Thanks for purchasing our product.

Unfortunately, recurring events are not supported by Bookly. Therefore, you may allow customer to book appointments for one day and then manually add next events in your calendar.

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Hi. Thanks for purchasing our product.

Please make sure: - that you setup the schedule correctly. - that you assigned each service to at least one staff member.

If you are unable to resolve the issue please contact us at support@ladela.com, we will try to help.

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aahh ok. But i am woondering. How can i translate next and back Button in to Icelandic?

Bookly plugin can be completely translated via POedit tool (http://poedit.net/). You can find ‘languages’ folder with .po/.mo files inside the plugin.

Awesome

Hi Xavier.

Sorry to hear that. For refund you may contact Envato support. But we would be glad to help and fix issue at your site. The issue looks specific to your web site, and I think the problem is related to conflict with some other plugin. Please send us access to your backend and will resolve the problem. You can send it to support@ladela.com

Not sure what you mean by “plugins or function hack for parsing javascript makes your plugin useless”. Can you please explain?

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Hi. Thanks for your interest in our product.

Unfortunately, there is no such option in Bookly at the moment.

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Hi. Thanks for your interest in our product.

1. Yes, you can completely remove the payment step from the booking form by disabling all the payment methods.
2. Unfortunately, there is no such option in Bookly.

Thanks

Hi. Thanks for choosing Bookly.

Due to the exclusive nature of The Envato Market Bundle, the bundle items are purchased ‘as-is’, meaning that the items in this bundle are not eligible for item support or updates.

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