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Discussion on Bookly PRO – Appointment Booking and Scheduling Software System

Discussion on Bookly PRO – Appointment Booking and Scheduling Software System

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18209 comments found.

is it possible to delete multiple appointments in one go in the calendar?

Hello,

Thank you for your message.

I’m afraid no, this option is available only in the appointments menu.

Thanks!
Alex
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maybe a option for the next update

msbojr Purchased

Enter verification code from SMS

I need to disable this option urgently. Wasn’t showing up and started out of nowhere

Hello,

Thank you for your message.

You can disable this option in Settings – Customers: https://prnt.sc/JC1pZ4jfEJk4

Thanks!
Kate
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Barkiedogs

Barkiedogs Purchased

Goodmorning,

every time a customer makes a appointment, the calendar is making ´ghost´ appointments on every employe. there will be grey appointments without any information. exept service duration. because of that the time slot wil be full. how do i fix that? the ´ghost´ appointment also happens when i change the service duration. already made appointments wil become grey and the information in it will dissapear.

also if i change the google calendar mail of a employe, every appointment disappears. how do i prevent that al the already made appointments will be deleted?

Hi there,

Thank you for your message.

The issue you’ve raised requires personalized support, please follow the link below to create a support ticket, so we can look into this matter.

Click Here To Get Bookly Support

Thanks!
Yulia
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atercole

atercole Purchased

Hello. Of the services that I provide to clients, there is one that I cannot provide two services at the same time, since it depends on a machine. How can I block so that only that service is not scheduled at the same time, but if they can schedule other services?

Hello,

Thank you for your message.

I advise to check the Collaborative Services Add-on. It provides the option to set up services that are provided by two or more staff members. You could create a service that will block both staff members(the machine and staff), so only one service will be booked for a time slot. Here you can check the demo for this add-on: https://www.booking-wp-plugin.com/demo/collaborative-services/

Thanks!
Alex
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Hi, I am looking to buy your product but before I do, I want to ask if it’s possible to create a mandatory field for social security number / birth-ID. I guess I will have to write a script that checks the number so the user don’t write false information.

Something like this: https://eforum.idg.se/topic/46786-validering-av-personnummer/

The reason so I can send invoice to customers that book but dont show up.

Thanks in advance.

Hello,

Thanks for reaching out.

This is a feature we haven’t implemented yet. However, we’re constantly working on improvements and value all feedback. That’s why we’ve created a Feature Request forum: https://ideas.booking-wp-plugin.com/. The forum is where we track requests for new capabilities, and our product development depends directly on the number of votes each request receives. That’s why we encourage you to record a request that best fits your business needs.

However, as a workaround, please check if the Bookly Deposit Payments Add-on: https://support.booking-wp-plugin.com/hc/en-us/articles/212234945-Deposit-Payments-Add-on if it works with this requirement. It lets you divide payment into 2 installments: a portion of the price paid online during booking, with the rest (2nd/final) to be paid offline when the client arrives for their appointment. But you can let your customers choose between deposit payment and full-price payment. Kindly note that the 2nd/final installment can’t be paid online yet since payments will only be triggered by Bookly during the online booking unless your payment gateway has a feature that allows you to create payment links.

Kindly note that Bookly is designed to work with a weekly schedule. The schedules you set up for the staff members are their consistent availability moving forward – for each and every week. So timeslots offered in the front-end booking form are founded on these schedules. And the time slot interval or how the hours are divided and presented in the booking form is based on the time slot length.

The add-ons https://www.booking-wp-plugin.com/features/, such as the Bookly Deposit Payments Add-on, are intended to help give more flexibility to achieve desired features.

Please check the demo https://booking-wp-plugin.com/demo/deposit/. OR try the sandbox on a live website before purchasing to understand better how Bookly PRO and its add-ons work together and be able to discern if Bookly products fit your business needs. To access the sandbox mode, please go to https://www.booking-wp-plugin.com/demo-list/ and add your email address and click on the “Configure” button then follow the rest of the steps that you’ll receive on your mail.

I’d like to note please that Bookly Pro is the main plugin, hence, it needs to be installed and activated to be able to use Bookly add-ons since these add-ons are supplementary to the main Bookly Pro plugin. And the booking form looks exactly like the demo.

If you require further assistance or have additional questions/clarifications about this, please send us an email to sales@bookly.info and mention Ticket #184821 so we can look into this matter for you.

Many thanks,
Richel

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hi i have problem with visualization mobile.

Hello

The case you’ve raised requires personalized support, please follow the link below to create a support ticket, so we can look into this matter.

Click Here To Get Bookly Support

Thanks!
Alex
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Hi, we’re about the purchase the PRO version. But it’s unclear to us if the PRO already has 2-way Google Calendar sync embedded.

This is what’s mentioned in the info of your plugin: “2-way synchronization between Bookly Calendar and Google Calendar which automatically reflects all updates in Bookly in your Google Calendar; “

But then I see there’s an Add-on ‘Advanced Google Calendar’, it’s not clear to me why I would be needing the add-on as well.

Thank you!

Hello,

Thanks for reaching out.

You can integrate Bookly PRO with Google Calendar so that all new bookings created in Bookly Calendar will be automatically copied to the Google Calendar or vice versa. This default integration offers two types of synchronization modes – One-way and Two-way front-end only.

The One-way type of sync will display your Bookly appointments in Google Calendar.

Whereas with the “Two-way front-end only” sync mode, your Google Calendar events will be taken into account when offering available time slots to clients in your booking form. If you enable this type of sync, all updates in Bookly will automatically appear in your Google Calendar – this means that the events that were created in Google Calendar will not be copied and displayed in your Bookly Calendar. Still, Bookly will consider this time slot as busy and won’t be available for booking in your front-end booking form. And all changes will affect the new appointments only so all existing appointments won’t be changed. However, with this type of sync, Bookly ignores all Google events created via Bookly since it is made to optimize the time to fetch events from Google. So each time a customer goes to the ‘time’ step of the booking form, Bookly sends a request to Google like: “Hey Google, send me all events from the staff Google calendar except events with the hidden field ‘created by Bookly’ because I already know about them from my Bookly calendar!”

Please check this article: https://support.booking-wp-plugin.com/hc/en-us/articles/203572552-Google-Calendar-Sync for more information and instructions regarding Google Calendar sync and these two types of synchronization modes.

However, if you need a full two-way synchronization between two (Bookly and Google Calendar) calendars, please check the Bookly Advanced Google Calendar Add-on: https://support.booking-wp-plugin.com/hc/en-us/articles/360005100854-Advanced-Google-Calendar-Add-on as it allows you to keep all your Bookly calendar data and any further schedule updates in sync with Google Calendar. So all bookings created or updated in Bookly Calendar will be automatically reflected in the Google Calendar, and vice versa. Please note that when you create All day event in Google Calendar, its status is set to Free by default, hence, you should change its status to Busy to display this event in Bookly Calendar.

Kindly note that Bookly is designed to work with a weekly schedule. The schedules you set up for the staff members are their consistent availability moving forward – for each and every week. So timeslots offered in the front-end booking form are founded on these schedules. And the time slot interval or how the hours are divided and presented in the booking form is based on the time slot length.

The add-ons https://www.booking-wp-plugin.com/features/, such as the Bookly Advanced Google Calendar Add-on, are intended to help give more flexibility to achieve desired features.

Please check the demo: https://www.booking-wp-plugin.com/demo/advanced-google-calendar/. OR try the sandbox on a live website before purchasing to understand better how Bookly PRO and its add-ons work together and be able to discern if Bookly products fit your business needs. To access the sandbox mode, please go to https://www.booking-wp-plugin.com/demo-list/ and add your email address and click on the “Configure” button then follow the rest of the steps that you’ll receive on your mail.

I’d like to note please that Bookly Pro is the main plugin, hence, it needs to be installed and activated to be able to use Bookly add-ons since these add-ons are supplementary to the main Bookly Pro plugin. And the booking form looks exactly like the demo.

If you require further assistance or have additional questions/clarifications about this, please send us an email to sales@bookly.info and mention Ticket #184784 so we can look into this matter for you.

Many thanks,
Richel

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1. We have purchased the plugin to integrate Paypal Express Checkout option on our website, but we came to know from one of your articles (second bullet point on https://support.booking-wp-plugin.com/hc/en-us/articles/212413769-Payment-Options ). So, now since the product has been discontinued, what happens to our purchase, as it seems useless ? Is there any way this plugin can be used for Paypal checkout? 2. If not, then, which plugin should we buy to integrate paypal checkout (please help us with the exact plugin link or details)?

Hello,

Thank you for your message.

It still works for older PayPal customers, though you could try to set it up and see if it works for you.

Otherwise here you can check the other available payment options: https://support.booking-wp-plugin.com/hc/en-us/articles/212413769-Payment-Options

Thanks!
Alex
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fdmim

fdmim Purchased

The license is good for one website. What happens if I need to move the webs site to another hosting service?

Hello,

Thank you for your message.

If it’s the same domain, you don’t have to anything. In case you will switch the domain, then you need to dissociate all licenses from the old domain (in Settings -> Purchase code) and you should be able to save them on the new website.

Thanks!
Alex
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This comment is currently being reviewed.

Hello,

Thanks for reaching out.

You would need to install Bookly PRO as a new plugin. And please make sure that you are downloading the right archive. You need to download “WordPress files only”.

Here’s a short video tutorial: https://youtu.be/m-HGYppWrlM?t=114 for your reference. Please check this article: https://www.wpbeginner.com/beginners-guide/step-by-step-guide-to-install-a-wordpress-plugin-for-beginners/ for more details.

Or you can install it via FTP. The article above contains instructions on how to install the plugin by FTP or you can check this article: https://support.booking-wp-plugin.com/hc/en-us/articles/213042585-How-do-I-install-Bookly- as well.

These https://support.booking-wp-plugin.com/hc/en-us/articles/360016184394-Bookly-PRO-initial-setup-How-to-add-booking-form-on-your-site- and https://support.booking-wp-plugin.com/hc/en-us/articles/360016119554-Installing-Bookly-PRO-from-scratch videos are about the initial set up and installation of Bookly from scratch respectively.

If you require further assistance or have additional questions/clarifications about this, please create a support ticket using the link below and mention Ticket #184623 so the Support Team can look into this matter for you.

Click Here To Get Bookly Support

Many thanks,
Richel

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ref ticket #184623, somente uma duvida simples… meus dados, serviços, horarios já agendados, funcionarios… enfim “meus dados” se perderão ou não, quando eu ativar o plugin comprado?

Hi, can we set it in a way so that a user enters their name/email/phone and click submit (= optin) and THEN taken to the next part to book an appointment without needing to re enter those same personal details again. The purpose of this approach is to increase conversion rates without asking for too many steps before they optin. Thanks

Hello,

Thank you for your message.

Currently, such option is not supported. You can leave your request here: https://ideas.booking-wp-plugin.com/boards/feature-requests and if it gets enough votes, it might be implemented in the future release.

Thanks!
Kate
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Can bookly make a price difference when selecting “any staff” instead of a specific staff member ?

Hello,

Thanks for reaching out.

I’m afraid such an option is not yet supported. You can leave your request here: https://ideas.booking-wp-plugin.com/boards/feature-requests and if it gets enough votes, it might be implemented in the future release.

Thanks!
Alex
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I have a question on rescheduling – does Admin reschedule it by going to Appointments and changing the time/details there, and clicking Save?

Does it send Email/SMS reminders to client/staff or is there a way to automatically notify them about the appointment status change?

Hello,

Thanks for reaching out.

Yes, that is correct. Admin reschedules appointments by going to Appointments and changing the time/details there, and clicking ‘Save’.

Regarding notifications, you need to create the ‘Notification about customer’s appointment status change’ type. And when the admin changes the appointments, the box preceding ‘Send notifications’ should be checked before clicking the green ‘Save’ button.

There are several types of triggered and scheduled notifications that can be done via Booklyto keep clients and staff in the loop of appointment status updates and remind them of upcoming events. Please check these articles for more information and instructions.

If you require further assistance or have additional questions/clarifications about this, please create a support ticket using the link below and mention Ticket #184541 so the Support Team can look into this matter for you.

Click Here To Get Bookly Support

Many thanks,
Richel

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hello, is this compatible with microsoft team?

Hello,

Thanks for reaching out.

MS Teams isn’t supported yet. Currently, Bookly PRO supports integrations with Zoom, Google Meet, and Jitsi Meet: https://support.booking-wp-plugin.com/hc/en-us/articles/360013355499-Online-Meetings-Zoom-. However, we’re constantly working on improvements and value all feedback. That’s why we’ve created a Feature Request forum: https://ideas.booking-wp-plugin.com.

There’s a similar request for this feature recorded at https://ideas.booking-wp-plugin.com/boards/feature-requests/14051. The forum is where we track requests for new capabilities, and our product development depends directly on the number of votes each request receives. That’s why we encourage you to either vote for the corresponding request above or record a request that best fits your business needs.

Perhaps, as a workaround, the Bookly’s Zapier Integration: https://support.booking-wp-plugin.com/hc/en-us/articles/360016190920-Zapier-Integration can work for this requirement as it allows you to automatically trigger actions in your favorite cloud apps for certain events inside of Bookly: when new bookings are made and updated, and new customers are created.

Kindly note that Bookly is designed to work with a weekly schedule. The schedules you set up for the staff members are their consistent availability moving forward – for each and every week. So timeslots offered in the front-end booking form are founded on these schedules. And the time slot interval or how the hours are divided and presented in the booking form is based on the time slot length.

The add-ons https://www.booking-wp-plugin.com/features/ are intended to help give more flexibility to achieve desired features.

Please check our demos OR try the sandbox on a live website before purchasing to understand better how Bookly PRO and its add-ons work together and be able to discern if Bookly products fit your business needs. To access the sandbox mode, please go to https://www.booking-wp-plugin.com/demo-list/ and add your email address and click on the “Configure” button then follow the rest of the steps that you’ll receive on your mail.

I’d like to note please that Bookly Pro is the main plugin, hence, it needs to be installed and activated to be able to use Bookly add-ons since these add-ons are supplementary to the main Bookly Pro plugin. And the booking form looks exactly like the demo.

If you require further assistance or have additional questions/clarifications about this, please send us an email to sales@bookly.info and mention Ticket #184536 so we can look into this matter for you.

Many thanks,
Richel

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Hi,

I can make that choose a category should be compulsory instead of optional like now?

Can i change that a category is selected by default?

Regards

Hello,

Thank you for your message.

Currently, there is no option to make Category field compulsory. You can leave your request here: https://ideas.booking-wp-plugin.com/boards/feature-requests and if it gets enough votes, it might be implemented in the future release.

But you can set up the pre-defined value for the field while adding the form on the booking page: https://support.booking-wp-plugin.com/hc/en-us/articles/212800185-Publish-Booking-Form

Thanks!
Kate
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Hi,

Its possible to charge an extra depending of the hour of booking

For example

Service 1

Normal price from 11 to 15 pm: 10 € from 16 to 19 pm: +1€ extra (11€) from 19 to 23.45 pm: +2€ extra (12€).

Moreover extra will depend of time (hour) and service, i mean each service has different extra.

For example service 2:

Normal price from 11 to 15 pm: 20 € from 16 to 19 pm: +2€ extra (22€) from 19 to 23.45 pm: +4€ extra (24€).

Is this possible with bookly pro? I should buy another addons?

Let me know. Best regards

Hello,

Thank you for your message.

Please, check our Bookly Special Hours (Add-on): https://codecanyon.net/item/bookly-special-days-addon/18611122

Thanks!
Kate
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Is it possible to create a description, mouse over description for service extras at checkout?

Hello,

I’m afraid such an option is not yet supported. You can leave your request here: https://ideas.booking-wp-plugin.com/boards/feature-requests and if it gets enough votes, it might be implemented in the future release.

Thanks!
Alex
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When using the “Taxes Ad On” plugin.

Is it possible to disable/remove the taxes column displayed in payment and invoice?

Hello,

Thank you for your message.

Currently, such option is not supported. You can leave your request here: https://ideas.booking-wp-plugin.com/boards/feature-requests and if it gets enough votes, it might be implemented in the future release.

Thanks!
Kate
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benposen

benposen Purchased

Hello, I have google advanced calendar addon in my account here and its connected to my one of the sites, so can i use same on other site?

Hello,

The only viable use case to use the google advanced calendar addon on another website would be the situation when the same staff member is added on both websites. Otherwise, each staff member needs to be connect to a separate calendar.

Thanks!
Alex
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Hello, I’d like a refund on the product. It does not work as expected.

Hello,

Please check this link regarding the refund procedure: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-

Thanks!
Alex
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