6042 comments found.
Hello everyone,
Our developer is finally back and he will attend to all your queries starting from 10.00AM (IST) tomorrow. We will also update our support forum links as he resumes our forum. Thank you for your patience and cooperation.
Hello. I have an invalid ID CODE?
I get the invalid ID. Please check the code? how do i solve this. I’ve waited so much time making a form…
I’ve deactivated my theme and plugins. i still get the same error
Hello,
It usually is because of caching plugins. But since you’ve deactivated all your plugins and themes, my guess is, you might have deleted the original form or put a wrong ID in the shortcode. Could you please use the editor button (look for the fsqm logo on WordPress editor) to insert the shortcode?
I have talked to my web services, “I have been able to recreate the issue on our end and as I can see your plugin is missing one of it’s database tables “crestvie_modern…wp_fsq_form” and this is why it is unable to save any of it’s forms.
Thus I would recommend you to re-install your plugin and try again. If your database table is not properly created again I would recommend you to contact the developer of the script so they can provide you with any further assistance as the issue is not hosting related.” trying it both ways. See if it works.
I have uploaded plugin. and I still get the same error when importing or making a new form. “Invalid form ID provided.” would it be better to check it out. I’ll send u a msg. Thanks!
Hello,
I would require some admin access to debug this. Could you please use the forum? I will reply there. http://ipanelthemes.com/kb/support/
i have send an email. I also have posted it under. http://ipanelthemes.com/kb/support/topic/invalid-id-code/
Hello,
Received your email. I will attend to it shortly.
Thank you.
The problem has been solved. It was because of a misconfiguration of wp-config.php :: DB_COLLATE constant. It was causing error during any database table creation.
Thanks! I wouldn’t have guessed that!
You are most welcome.
As far as I know there is no other plugin like this and I have been searching for one for a long time. I have no issues with my installation since I am only using the plugin for contact forms (7 of them) however the state of things with support is alarming. I wonder if there is going to be another update.
They said an update was coming this September and support would resume too but still nothing. I am searching for an alternative to be ready when this stops working even though I have no technical issues at the moment but can’t find one.
If I were iPanel I would seriously consider talking to another developer or partner so they can continue this product. I would be very disappointed to see this product go down.
Hello,
Thank you for your patience. I am back now and will also provide support on the forums. I apologize for this unprecedented set back.
Great, because I honestly love your product!
Thank you.
I too need to know another plugin that works as this one has too many issues! thank you
Hello,
We are back with the support service now. Please stay tuned and we will attend to your query.
So many problems going unresolved so time for envato to stop allowing this plugin to be sold. Everyone is understanding of a family problem but if you cant support the plugin it needs to be removed from sale until you can. Otherwise it is not fit for purpose.
Hello,
We had removed our support temporarily and now we are adding it back. Please stay tuned and your query will be solved.
@bernieperry. We are desperate to get this plugin working. Can you share please which polling plugin you got a response from?
Hello,
Replied to your query.
Thank you and we now have a working survey!
Thank you for the follow up.
How can i insert on matrician question, input values? For example, add to columns a text input to let the user add a value.
Hello,
Matrix input is still not possible.
Hi, i’m trying to modify the plugin in order to add this feature, i really need insert input fields on matrix columns, you can point me where should i do the change in files?
Hello,
Adding a new element is complex. Please see these file class-ipt-fsqm-form-elements-base.php, class-ipt-fsqm-form-elements-data.php, ipt-fsqm-form-elements-front.php, class-ipt-fsqm-form-elements-static.php, ipt-fsqm-form-elements-admin.php inside the classes directory.
Is there a way to numerate questions when displayed on page? Something like: 1. Question 1.1 Sub Question 1.2 Sub Question 2. Question
Hello,
You can do it manually by simply entering 1.1 or 1.2 in question title.
That means there is no an automatic option? Because i can do it manually but if i later add a question in the middle of a survey with 200 questions, i would have to rename all questions below.
Sorry, but that is case right now 
Wow … Glad I checked these comments. Given the lack of response to everyone’s questions/issues this is definitely not something I want to invest in! I won’t mention it by name but there is another polling plugin available here at Code Canyon for which the developer responded to a question from me within minutes. And he’s getting lots of great feedback comments about his support.
Hello,
We are back with the support now 
I bought the plugin a couple weeks ago. I’m using this for a VERY important project to my small business that I have to release on October 1. I’m DESPERATE to get this plugin working in time.
I’ve written twice on the support forum and haven’t had a reply in over two weeks. I understand your developer has a sick family member and I haven’t posted anything else because I want to be as understanding as possible.
But when it comes right down to it, I really need this for my business. Is there at least an ETA of when support will be given again?
Hello,
Our support is back now. Your query will be attended shortly.
What can I do?
Thanks a lot
Hello,
I would need admin credentials. Please use the forums: http://ipanelthemes.com/kb/support/
@undie
I had the same problem (not being able to save more than one value at a time). It was not the plugin’s fault though as I found out by installing it in a clean wordpress installation. A single empty line in any php file can cause this.
Try it on a localhost installation without any theme or other plugins. It should be fine there. Then create your forms there, export their code with the built-in exporter and import the code to the live site, again, with the built in importer.
That was my workaround. In my current theme it works and saves fine.
Hello,
I am glad you solved the problem. Also thanks a lot for helping out other members I really appreciate that.
We purchased your plug in last week and are now getting major problems as the questionnaire is not saving on the website. We save. Close the page. Then go back to the page and the code has gone and the page is empty. Please can we get a response on this.
Appreciate that the developer has a family crisis, but the lack of updates is getting really frustrating and frankly is REALLY, REALLY bad customer service.
Hello,
Replied to your query.
Just wanted to say that email with the response worked for us the survey is now working. It might be worth adding our query to your knowledge base as it seems to be a popular one.
Hello,
We will do. Thank you.
Still getting major white space issues. Your support site is not accepting our purchase code, despite it being the one that we got from Envato. Really, really need a solution. Your plugin seems to be affected badly by other plugins on your site and this is not explained or discussed. We had a product launch on 1 October that flopped as we have not received the necessary support or reply from your Developer. Please can someone respond and tell us how to get our forms back and not just white space!!!!
Hello,
We are sorry for the delay. In the support email we had asked you to clear the caching modules and use the shortcode to show the forms but in return we got the request from your technical team that they are incapable of doing it and wanted us to do it instead. We are currently having issues with our support forum and as soon as we solve it, we will get back to you. Please do note that clearing cache from W3 Total Cache is just a button’s click away and would be much faster if your tech team can handle it
Thank you for getting back to us. We have totally removed W3 Total Cache as a plugin plus any residual files via FTP. We have also followed your instructions to post using the shortcode but in the spaces to insert answers this is what we see “value=”0? name=”ipt_fsqm_form_9mcqrows[]” id=”ipt_fsqm_form_9_mcq_3_rows_0__0? />”
This is extremely frustrating for us, as we are not technical and don’t have the type of technical support you are suggesting. We just want this plugin to work!
It did before but now it doesn’t. Your plugin is the one that we want as it does what we require… but it just doesn’t show up correctly. We would appreciate your help!
Here is the link to the latest page that has stopped working http://www.impactfasttrack.com/profiles/pinpoint-your-professional-pathway/pinpoint-your-professional-pathway-assessment
Also incredibly frustrating that we cannot access the forum using our purchase key!
Hello,
It is probably because of your theme not following WP standard. Here is a guided tutorial to fix it: http://ipanelthemes.com/kb/misc/wordpress/fixing-themes-custom-wpautop-priority/
Thank you! That fixed the issue!
Hi there, this plugin is great though I’m experiencing really bad saving issues at the moment. I’ve checked with my host and they have all security, traffic, performance optimised to full, but still experiencing saving issues. I’ve even recreated the entire form again, but still not working. Please help. Cheers
Hello,
Please follow @JargonGR advise. Deactivate all your plugins and themes (switch to a default theme). Then reactivate them one by one to see which one is causing the problem.
@Paulstoneradio notice the lack of response to all of these questions above? ... avoid it and find something someone who actually responds to their customers. AKA customer service/support, heck there is no response to a guy who bought it three days ago and cant get an activation code working.
Hello,
We are back with the support. If you have requested for any support query then it will be attended soon.
For our site, we want to use the form for promotional submissions. Does it have the option to block users from submitting multiple times per form that we create? Basically if we’re giving away a car, we don’t want “BOB” to submit 50 times, we want it to recognize him and only let him submit once.
Does it do that?
Hello,
You can block by email, ip address and/or registered users. So with all these options you can effectively block multiple submissions (something like 1 per email and 5 per IP (since some ISP gives shared IP addresses) would suffice. Optionally you can force your users to register before they submit).
Are you planning on updating anytime soon? I purchased this a while back and you have been talking about updates but I don’t see any updates it’s been literally six months of waiting at this point according to your change-log at the bottom and 3 months since the other date on the sidebar of your page. This has a ton of potential but only if you actively develop this thing. You didn’t even bother making the info on the site match. Change-log says April the sidebar says June… do you not care about your work or our money we spend with you? What did you even update in version 2.4? Change-log doesn’t even show your work since April or anything. Come on guys hard t support a product you don’t even seem to care about.
Hello,
We are updating it soon enough. Right now, we are overwhelmed with support requests due to problems from our end. As soon as we clear up the pile, we will get back with the development. I can give you early beta access to our gitlab if you want.
what theme do you use where can i find this theme?
Hello,
It is a custom made theme by us and it is not up for sale. Apologies.
i just installed on a new hosting mcrypt_get_iv_size()
Fatal error: Call to undefined function mcrypt_get_iv_size() in /home/toadmin/public_html/wp-content/plugins/wp-fsqm-pro/classes/class-ipt-fsqm-form-elements-static.php on line 2477
not sure if script issue or hosting issue
Hello,
It means mcrypt is not installed in your server. It is a requirement for our plugin. Please consult with your web host.
Hi, mate
Will Your plugin work with all themes of wordpress?
thanks.
Hello,
Technically it should work with all themes that follows WordPress’ standards, guidelines and does not print any error messages or empty lines (i.e, PHP standards). So if your theme is from a reputed author, then it is very likely that it will work. Otherwise you can always ask in our forums and we will check for any compatibility issues.
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