WE ARE USING A CUSTOMIZED VERSION OF THE ECOMMERCE SOFTWARE. BASED ON YOUR INSTRUCTIONS, WE DO NOT NEED TO UPDATE THE SOFTWARE OR ADD-ONS TO KEEP THE CUSTOMIZATION ACTIVE. BUT TODAY, WHEN WE TRY TO ADD A NEW PRODUCT OR TRY TO UPDATE ANY PRODUCTS, THE SYSTEM IS AUTOMATICALLY REDIRECTING US TO THE SYSTEM UPDATE PAGE. CAN YOU PLEASE CONFIRM, CAN WE UPDATE THE SYSTEM OR ADD-ONS? CAN WE LOSE THE CUSTOMIZED VERSION IF WE UPDATE THE SYSTEM/ADD-ONS?

I am still waiting for your 2nd response regarding Ticket ID: 4164. Kindly check and assist me as soon as possible. Thanks

Hi team I need assitance with updating my store to the new version. I have 2 licences for this product but when i try to update it says the license entered is incorrect. Please assist

After adding the product completely, in the case of category update, the main categories are showing but the other categories, i.e., all the sub categories, are not showing. Please solve this or let me know if you know. Thank you.

this script is 100% ok but the main thing is please add pakistani courier integration api leopards courier also add a pakistani payment getway even i check your all payment getways not a single payment is working in pakistan except COD

pre order and whole sale add on or not installing in the script may be its a error all other addon are installed properly

can you add a option in product like ebay ?

item Shipping only xyz area only:

First of all, congratulations on the new update! The AI feature is a highly valuable and impressive addition.

However, currently it seems to work only for physical products and not in other areas of the system. It would be much more useful if this AI feature could be integrated across all sections of the website.

If possible, please consider implementing this in a future update. It would greatly enhance the overall user experience. Thank you!

Hello Team; I have made an update for the version 10.7.0 and a, testing the new features but I have added a facebook link to seller since yesterday but Until now nothing gathered in his PROFILE IMAGE; do I miss something Automatic Social Profile Sync Customer profile images are automatically fetched from Facebook, Twitter, Google and Apple when no manual image is uploaded.

Hi please repond to request (4174)

Seller response time 1 day. but I submitted a mail after 2 day I can’t find any mail from seller

Hello

I switched to wordpress but you changed the UI and additing more features. We again back to your this script agains. I have request to add one more features or make theme in which container is in full width with bigger banner and product card 1200×1600 px not in square. Because we have clothing brand and our image are in 1200×1600 px but in your script it shows in square and cut the image from corner.

2. Add the feature in which we can track the ads details directly in your script running of facebook or google seperately.

Thanks

First of all, thanks to ActiveITzone for providing such a great product.

However, I am facing some problems:

1. The AI feature is not working. I have tried everything I could, but it still does not work. 2. The login and sign-up pages are not updated, even after a fresh installation. 3. The order tracking option is missing from the header.

Please check these issues and provide a solution as soon as possible.

The in-house product uploading form looks very nice and well-designed. It would be even better if a similar form could be applied for sellers as well. Sellers always prefer simple and user-friendly functionality. Hopefully, this will be considered in the next update. Thank you!

Hi, “It would be interesting to add OpenAI, DeepSeek, Claude to the AI section.”

Hi please check this ticket urgent please #4172

Dear author, Nice soft codes ever! now I did fresh install,ing and testing with AI generate posting content by putting studio.google API Key: but still not yet worked, can you double updated this features? Best Regards!

Hi I got the following error message after updating 10.6.0;

Here is the error message I got:

Installing dependencies from lock file (including require-dev) Verifying lock file contents can be installed on current platform. Package operations: 0 installs, 1 update, 0 removals – Syncing myfatoorah/laravel-package (2.2.6) into cache – Upgrading myfatoorah/laravel-package (2.2.4 => 2.2.6): Update failed (The .git directory is missing from /home/u289170092/domains/my-domain.com/public_html/vendor/myfatoorah/laravel-package, see https://getcomposer.org/commit-deps for more information)

My ticket number is: 4101.

I reported this issue over two weeks now. This is no way to run a business. I have deliberately not invested much just so I can understand how your organization operates, Currently I’d say you are entrapping your customers but I’m still open to possibilities perhaps this is just a simple glitch or misunderstanding.

Please provide me with support to resolve this.

Thank you!

Can you repond to my support request. My support ID is 4132. This is over 4days now

Hello Team, After updating to version 10.7, the “Add New Product” feature is not working on our end. https://prnt.sc/Ld5FcKvE-7A- Could you please check the issue and confirm?

Thank you.