16273 comments found.
Hi team I need assitance with updating my store to the new version. I have 2 licences for this product but when i try to update it says the license entered is incorrect. Please assist
Please create a ticket at http://support.activeitzone.com
After adding the product completely, in the case of category update, the main categories are showing but the other categories, i.e., all the sub categories, are not showing. Please solve this or let me know if you know. Thank you.
Already this problem has been solved and updated so please re-download and try again. We hope your issue will be solved.
According to your account details, your support period expired in August 2023 — over 30 months ago. During this time, you’ve received 60+ updates with a wide range of new features, all developed through our ongoing effort, expertise, and experience.
To keep things fair and continue receiving support, we kindly ask you to renew your item support package.
this script is 100% ok but the main thing is please add pakistani courier integration api leopards courier also add a pakistani payment getway even i check your all payment getways not a single payment is working in pakistan except COD
Thank you for your suggestion.
To integrate any payment gateway or courier service, we require collaboration with an active user who can provide valid credentials and assist with real-world testing. This ensures the integration is accurate, stable, and production-ready.
We prioritize adding new integrations based on overall customer demand and feasibility. Once we receive sufficient interest along with proper collaboration support, we proceed with development.
Thank you for your understanding and support.
I can provide you the real PDF related to courier integration api requirments and give you the valid credentials
Magento Extensions WordPress Plugin Shopify App
Please contact us here https://support.activeitzone.com
pre order and whole sale add on or not installing in the script may be its a error all other addon are installed properly
Please create a ticket at http://support.activeitzone.com
can you add a option in product like ebay ?
item Shipping only xyz area only:
Thanks for the suggestion. We will consider it on our product roadmap.
First of all, congratulations on the new update! The AI feature is a highly valuable and impressive addition.
However, currently it seems to work only for physical products and not in other areas of the system. It would be much more useful if this AI feature could be integrated across all sections of the website.
If possible, please consider implementing this in a future update. It would greatly enhance the overall user experience. Thank you!
Thanks for your comment. Yes sure. AI will be integrated gradually for the entire system.
Hello Team; I have made an update for the version 10.7.0 and a, testing the new features but I have added a facebook link to seller since yesterday but Until now nothing gathered in his PROFILE IMAGE; do I miss something Automatic Social Profile Sync Customer profile images are automatically fetched from Facebook, Twitter, Google and Apple when no manual image is uploaded.
Hi please repond to request (4174)
According to your purchase records, your support period expired in February 2025, which means it has been over one year since your support coverage ended. To continue receiving assistance and item support, we kindly request you to renew your support package.
Yes I was planning to renew but please help me it’s very important
After your renewal the item support will activate.
Seller response time 1 day. but I submitted a mail after 2 day I can’t find any mail from seller
As weekly off days, our support system is offline on Friday and Saturday. Due to the urgency, we could nevertheless attend on Saturday (GMT+06).
Hello
I switched to wordpress but you changed the UI and additing more features. We again back to your this script agains. I have request to add one more features or make theme in which container is in full width with bigger banner and product card 1200×1600 px not in square. Because we have clothing brand and our image are in 1200×1600 px but in your script it shows in square and cut the image from corner.
2. Add the feature in which we can track the ads details directly in your script running of facebook or google seperately.
Thanks
Thanks for your comment and returning to our item. We are noting your point. We will try our best to implement your requirement on future update.
Hello. I noticed one issue after uploading the product main and related categories changed to parent categories automatically. When trying to change the categories again by editing the product than dropdown in the categories selection is not working. only parent categories is showing.
We already fix it and update the item already. So please download the item once again and try again.
First of all, thanks to ActiveITzone for providing such a great product.
However, I am facing some problems:
1. The AI feature is not working. I have tried everything I could, but it still does not work. 2. The login and sign-up pages are not updated, even after a fresh installation. 3. The order tracking option is missing from the header.
Please check these issues and provide a solution as soon as possible.
Thanks for your positive appreciation. If you configure the system properly then it must work properly. Please send us item support ticket from here http://support.activeitzone.com
The in-house product uploading form looks very nice and well-designed. It would be even better if a similar form could be applied for sellers as well. Sellers always prefer simple and user-friendly functionality. Hopefully, this will be considered in the next update. Thank you!
Yes we have this plan too.
Hi, “It would be interesting to add OpenAI, DeepSeek, Claude to the AI section.”
Thanks for your suggestion.
Hi please check this ticket urgent please #4172
Your ticket has been replied, Please continue there. Thanks.
okay yes checked and replied back to your team as well
Thanks.
Dear author, Nice soft codes ever! now I did fresh install,ing and testing with AI generate posting content by putting studio.google API Key: but still not yet worked, can you double updated this features? Best Regards!
You may have choose the wrong model. Please contact here https://support.activeitzone.com or use “gemini 2.5 flash-lite (legacy lite)
Hi I got the following error message after updating 10.6.0;
Here is the error message I got:
Installing dependencies from lock file (including require-dev) Verifying lock file contents can be installed on current platform. Package operations: 0 installs, 1 update, 0 removals – Syncing myfatoorah/laravel-package (2.2.6) into cache – Upgrading myfatoorah/laravel-package (2.2.4 => 2.2.6): Update failed (The .git directory is missing from /home/u289170092/domains/my-domain.com/public_html/vendor/myfatoorah/laravel-package, see https://getcomposer.org/commit-deps for more information)
My ticket number is: 4101.
I reported this issue over two weeks now. This is no way to run a business. I have deliberately not invested much just so I can understand how your organization operates, Currently I’d say you are entrapping your customers but I’m still open to possibilities perhaps this is just a simple glitch or misunderstanding.
Please provide me with support to resolve this.
Thank you!
Thank you for your message.
The issue you’re experiencing is not due to a defect in the system itself, but rather related to how the update process has been carried out on your server environment.
We would also like to respectfully mention that the tone used in your recent communications, both in comments and in the support ticket, is not appropriate for constructive resolution. We are committed to assisting you and we expect communication to remain professional from both sides.
Due to upload size limitations, it is not always possible to include every file within update packages. As a result, similar situations may occasionally arise depending on the update method and server configuration.
That said, we are still willing to assist you in resolving the issue. However, please note that installation and server-level configuration fall outside the standard scope of support.
Thank you for your understanding.
Have a good day.
Can you repond to my support request. My support ID is 4132. This is over 4days now
Support does not include installation or setup in any format. We recommend completing the installation with the assistance of your hosting provider or technical team. Thank you for your understanding.
Can we upgrade to version 10.7 from version 10.5.1?
Yes you can
Hello Team, After updating to version 10.7, the “Add New Product” feature is not working on our end. https://prnt.sc/Ld5FcKvE-7A- Could you please check the issue and confirm?
Thank you.
It’s working perfectly on our end. Thanks.
Hello Team,
After your reply, I downloaded the update file again and updated the system. I also cleared the cash, but I am still getting the same result.
Could you please let me know what I should do next?
Here is the screenshot for your reference: https://prnt.sc/xUCUhOUUOPQWThank you
Please download again, we have updated the file. Thanks.
Thanks, It’s work now
Welcome
how long need to wait for dropshipping features
Do you purchase this item?
Hi, may i ask, what is the idea for the wholesaler section under the seller account?
In details please, where!
i’m talking about your Active eCommerce Wholesale (B-B) Add-on.
https://preview.codecanyon.net/item/active-ecommerce-cms/full_screen_preview/23471405Do you purchase this item yet?
No, i haven’t purchase this item yet.
I asking about it before i do.
The information about it dose not provide information i asking about.
I understand a business seller sales Wholesale products and business buyer can buy the Wholesale products to sell on.
Is there anything else this? like will it allow drop-shipping
This add-on lets you define tiered pricing, so product prices automatically adjust based on the quantity ordered. There is no connection with dropshipping. Check example from here https://freeshort.info/euU6z3
