15938 comments found.
When I am placing an order from the POS for a walk-in customer, it is asking for a shipping address. If I don’t want to add shipping information for this, what should I do?
Do you using the item yet?
I would like to know if it is possible to configure or customize this system to work as a Multi-restaurant platform (like Talabat or Uber Eats)? Specifically, I need to know: 1. Does the current CMS support location-based restaurant listings? 2. Is there an official Add-on to handle food delivery features (like delivery boy tracking and food attributes)? 3. Or do you recommend switching to another specialized product of yours for this purpose? Thank you.
I’m using ActiveITZone v10.2 with Club Point Add-on.
Your documentation states that converted club points are deducted on refund.
Please confirm: 1. Is this process automatic? 2. Is there any admin control or setting for it? 3. Does it depend on cron jobs?
I only need clarification on usage, not customization.
I would like to confirm whether your system includes any cron jobs for background or automated tasks (such as package expiration, refund handling, wallet/club point logic, auction or preorder automation, etc.).
Could you please clarify: 1. Is there any cron job required or available in ActiveITZone / Active eCommerce? 2. If yes, where is it located (file path or admin section)? 3. Do these cron jobs need to be manually set up on the server, or are they handled automatically by the system?
I just want to make sure everything is configured correctly
May we know when the Bangladeshi courier company integration and inventory add-ons will be available?
We have noted your request and already have plans to work on it. Thank you for your suggestion and support.
How many times do you allow to change domain name for one script? I want to activate the script in development server first. After proper settings and configurations for client specific data, it will be tested by client and then will move to LIVE with exact domain name. Do you support that and what is the procedure?
You can go ahead and activate the add-on on the domain you need right now. Later, if you want, you can activate it on another domain. Please note that it cannot be active on multiple domains at the same time.
Thank you for your understanding.
Dear Team, I sell digital products but I am unable to add any third party links to digital products. Please add this option. So that instead of Product File, the product download link can be added below. So that we can add other download product links including Google Drive. Please do this.
Thank you for submitting your request. We appreciate your suggestion and will evaluate it for inclusion in a future update, ensuring that it aligns with our roadmap and enhances the functionality of the platform.
Please add two-step verification for admin login.
Thank you for your request. We will review the feasibility of this feature and consider it for a future update.
I want to show my favorite products on the homepage like Best Selling, New Products, Categories wish product. How can I do this to show these products according to my choice and I want to show Featured Products 5+ products like-10,15,20 etc. How can I do it. Another issue Categories wish product will show up or down according to my choice which will show according to any serial. I want to show the seller’s products as the best shop products on the homepage
Best Selling and New Products are system-generated and are not customizable. These sections are automatically displayed based on sales data and the latest published products.
Category-wise products are also shown automatically from the latest items under each category and cannot be manually reordered.
Featured Products can be displayed in any quantity you prefer, such as 10, 15, 20, or more, by marking products as Featured.
At this time, a Best Shop Products section is not available in the script.
On the other hand, Today’s Deal and Flash Sale features are fully supported, with unlimited flash sale creation available to highlight specific products and promotions.
Thank you for your understanding.
I think the script installation is down since this morning
Sorry, could you explain it! Thanks for reaching to us.
The most important thing has still not been updated—there is no way to filter products to see which ones are approved and which are not. I have more than 5,000 products, and many of them are not published. I have to check the pages one by one. Please update this feature.
It’s great to hear that you’re managing around 5,000 products, which shows you’re using the item successfully.
According to your account history, your support period expired in December 2023. Since then, over the past 24 months, we have released more than 60 updates that include many new features and improvements, developed through our continuous effort and experience.
To ensure fairness for all customers and to continue receiving our support, we kindly request that you renew your item’s support package.
Is there any update regarding Google AdSense? Please add space and banners on the website for ads.
We are noting your points. We will work for this in future.
What a joke.
If i’m not mistaking:
Shiprocket only for India sellers GST only for India tax system.
How about us who are not Indian and does not sell from India??
Absolutely not interested, knowing your customers are from different countries, you should have developed something that would serve everyone, not just focus on one country only. SO DISSATISFIED.
We have asked for AliExpress dropshipping that could serve everyone both in product import and shipping as well, but you totally ignored it then developing something that seems like you’re just taking concern only in one country and ignored others. Really Dissatisfied.
Why you are spamming?
I am extremely dissatisfied with your support. Responses are delayed, replies come the next day, and Fridays and Saturdays add further delay. I sent a message on the 16th, and there has been almost no progress.
Even within the support period, your response is slow—what would happen if I weren’t covered? Many clients share the same complaints. Why isn’t there a WhatsApp number for immediate assistance like other companies provide?
This level of support is unacceptable and must be improved.
Unlike many companies, we provide full source code. This means code integrity and server security are not solely under our control. Companies that do not provide source code retain full responsibility—this is a fundamental difference.
During our review, we found that core code files on your server were modified and code of the .env file was deleted. This directly impacts system stability and significantly slows diagnosis. In such cases, issues cannot be treated as standard support matters.
We are willing to assist, but only after the original codebase and configuration are restored. Until then, responsibility for the current issues lies outside standard support scope. That’s why it’s delayed.
You will be replied and actions will be announced in the support, thanks.
Hello, good morning team. Are you planning any implementation for Latin America or Europe in terms of shipping? https://envia.com/ has an API. You should think about a module. Remember that you have customers all over the world.
Thanks for your interest regarding our item. We try to visit the link but unfortunately it isn’t working in here.
IS PWA ready for this, its waiting since long time you must update till Jan 15.
Do you order this as custom work?
No, Default CMS must support PWA without PWA its use less in now days as its mobile Era.
Where do we say that this item is PWA supported on our produxt description that uou are saying it must have?
Your system key website is currently showing an error.
Error details: Parse error: syntax error, unexpected single-quoted string “shiprocket”, expecting “]”
We checked the link and it is working properly. Would you please check once again. Here is the screenshot https://prnt.sc/RwGYGQhxOilL
According to your account details, your support period expired in You’ve received a lot of free updates with a wide range of new features, all developed through our ongoing effort, expertise, and experience. To keep things fair and continue receiving support, we kindly ask you to renew your item support package.
now working
According to your account details, your support period expired in You’ve received a lot of free updates with a wide range of new features, all developed through our ongoing effort, expertise, and experience. To keep things fair and continue receiving support, we kindly ask you to renew your item support package.
Hello I cant seem to activate as the activation link is down and created a support ticket for the matter as i cant setup the project
We checked the link and it is working properly. Would you please check once again. Here is the screenshot https://prnt.sc/RwGYGQhxOilL
According to your account details, your support period expired in August 2022 — over 40 months ago. During this time, you’ve received 80+ updates with a wide range of new features, all developed through our ongoing effort, expertise, and experience.
To keep things fair and continue receiving support, we kindly ask you to renew your item support package.
@Elvee001 which app did you buy to replace ActiveeCommerce?
Please answer ticket ID is 3671
As weekly off days, our support system is offline on Friday and Saturday. On regular office day our support team will assist you for your best support.
The issue mentioned earlier under this ticket number (ticket ID is 3671) has been resolved. However, under the same ticket, I have submitted another related issue along with a screen recording for better understanding.
Kindly review the new issue and provide your response as soon as possible. Please note that this website is my running business website and my only sales channel, so timely support is very important for me.
Looking forward to your prompt assistance.
Thank you.
Okay, we will review this during office hours and work on finding the appropriate solution. Once analyzed, we will update you with the next steps.
