16266 comments found.
Hi please repond to request (4174)
According to your purchase records, your support period expired in February 2025, which means it has been over one year since your support coverage ended. To continue receiving assistance and item support, we kindly request you to renew your support package.
Yes I was planning to renew but please help me it’s very important
After your renewal the item support will activate.
Seller response time 1 day. but I submitted a mail after 2 day I can’t find any mail from seller
As weekly off days, our support system is offline on Friday and Saturday. Due to the urgency, we could nevertheless attend on Saturday (GMT+06).
Hello
I switched to wordpress but you changed the UI and additing more features. We again back to your this script agains. I have request to add one more features or make theme in which container is in full width with bigger banner and product card 1200×1600 px not in square. Because we have clothing brand and our image are in 1200×1600 px but in your script it shows in square and cut the image from corner.
2. Add the feature in which we can track the ads details directly in your script running of facebook or google seperately.
Thanks
Thanks for your comment and returning to our item. We are noting your point. We will try our best to implement your requirement on future update.
Hello. I noticed one issue after uploading the product main and related categories changed to parent categories automatically. When trying to change the categories again by editing the product than dropdown in the categories selection is not working. only parent categories is showing.
We already fix it and update the item already. So please download the item once again and try again.
First of all, thanks to ActiveITzone for providing such a great product.
However, I am facing some problems:
1. The AI feature is not working. I have tried everything I could, but it still does not work. 2. The login and sign-up pages are not updated, even after a fresh installation. 3. The order tracking option is missing from the header.
Please check these issues and provide a solution as soon as possible.
Thanks for your positive appreciation. If you configure the system properly then it must work properly. Please send us item support ticket from here http://support.activeitzone.com
The in-house product uploading form looks very nice and well-designed. It would be even better if a similar form could be applied for sellers as well. Sellers always prefer simple and user-friendly functionality. Hopefully, this will be considered in the next update. Thank you!
Yes we have this plan too.
Hi, “It would be interesting to add OpenAI, DeepSeek, Claude to the AI section.”
Thanks for your suggestion.
Hi please check this ticket urgent please #4172
Your ticket has been replied, Please continue there. Thanks.
okay yes checked and replied back to your team as well
Thanks.
Dear author, Nice soft codes ever! now I did fresh install,ing and testing with AI generate posting content by putting studio.google API Key: but still not yet worked, can you double updated this features? Best Regards!
You may have choose the wrong model. Please contact here https://support.activeitzone.com or use “gemini 2.5 flash-lite (legacy lite)
Hi I got the following error message after updating 10.6.0;
Here is the error message I got:
Installing dependencies from lock file (including require-dev) Verifying lock file contents can be installed on current platform. Package operations: 0 installs, 1 update, 0 removals – Syncing myfatoorah/laravel-package (2.2.6) into cache – Upgrading myfatoorah/laravel-package (2.2.4 => 2.2.6): Update failed (The .git directory is missing from /home/u289170092/domains/my-domain.com/public_html/vendor/myfatoorah/laravel-package, see https://getcomposer.org/commit-deps for more information)
My ticket number is: 4101.
I reported this issue over two weeks now. This is no way to run a business. I have deliberately not invested much just so I can understand how your organization operates, Currently I’d say you are entrapping your customers but I’m still open to possibilities perhaps this is just a simple glitch or misunderstanding.
Please provide me with support to resolve this.
Thank you!
Thank you for your message.
The issue you’re experiencing is not due to a defect in the system itself, but rather related to how the update process has been carried out on your server environment.
We would also like to respectfully mention that the tone used in your recent communications, both in comments and in the support ticket, is not appropriate for constructive resolution. We are committed to assisting you and we expect communication to remain professional from both sides.
Due to upload size limitations, it is not always possible to include every file within update packages. As a result, similar situations may occasionally arise depending on the update method and server configuration.
That said, we are still willing to assist you in resolving the issue. However, please note that installation and server-level configuration fall outside the standard scope of support.
Thank you for your understanding.
Have a good day.
Can you repond to my support request. My support ID is 4132. This is over 4days now
Support does not include installation or setup in any format. We recommend completing the installation with the assistance of your hosting provider or technical team. Thank you for your understanding.
Can we upgrade to version 10.7 from version 10.5.1?
Yes you can
Hello Team, After updating to version 10.7, the “Add New Product” feature is not working on our end. https://prnt.sc/Ld5FcKvE-7A- Could you please check the issue and confirm?
Thank you.
It’s working perfectly on our end. Thanks.
Hello Team,
After your reply, I downloaded the update file again and updated the system. I also cleared the cash, but I am still getting the same result.
Could you please let me know what I should do next?
Here is the screenshot for your reference: https://prnt.sc/xUCUhOUUOPQWThank you
Please download again, we have updated the file. Thanks.
Thanks, It’s work now
Welcome
how long need to wait for dropshipping features
Do you purchase this item?
Hi, may i ask, what is the idea for the wholesaler section under the seller account?
In details please, where!
i’m talking about your Active eCommerce Wholesale (B-B) Add-on.
https://preview.codecanyon.net/item/active-ecommerce-cms/full_screen_preview/23471405Do you purchase this item yet?
No, i haven’t purchase this item yet.
I asking about it before i do.
The information about it dose not provide information i asking about.
I understand a business seller sales Wholesale products and business buyer can buy the Wholesale products to sell on.
Is there anything else this? like will it allow drop-shipping
This add-on lets you define tiered pricing, so product prices automatically adjust based on the quantity ordered. There is no connection with dropshipping. Check example from here https://freeshort.info/euU6z3
Hi the gemini is only available in English or we can use it in French?
While editing you can use it in any language Thanks.
respond to ticket #4153
i cannot edit the footer..the color, the logo etc …. its urgent please respond
Please follow the documentation. Thanks
I would like to report an issue regarding product category selection in the admin panel (version 10.7).
When adding a new product, both “Select Main Category” and “Related Categories” correctly display main categories and subcategories.
However, when editing an existing product, these same fields only display main categories, and the subcategories are not available for selection.
This creates inconsistency and makes it difficult to properly manage product categorization after creation.
Could you please check this behavior and confirm: Whether this is a known issue or bug, or if there is a configuration or setting that needs to be adjusted
Your support on this matter would be highly appreciated.
We are currently investigating the issue. If identified, we will resolve it promptly and release an update as soon as possible. Thank you for bringing this to our attention.
We have updated the file, please download again and re install. Thanks.
Hi, how are you?
If I make changes to the code, will a new update overwrite it, or do I need to use an application to do that?
Best regards
We updated the item itself and if you customize the code then this is not possible to track which code you are changing so this obvious that if you custom the code the regular update may not work.
5 years gone but still your SMS are going as a pragraph format from Fast2sms.com, already told you this in the Active Matrimonial. Today I start using Active Ecommerce then I got this same problem . I purchased this from long time ago. Why your Next Line (Enter) is not working in your OTP addon.
We replied your same comment already. Please do not copy paste the comment again and again.
on product page the inhouse product page showing error logo photo .. but seller product page seller name and seller store photo is showing but inhouse product photo is not showing also no option to set a inhouse store logo add
We are noting your this point and will work on it.
Greetings, why is custom add-on don’t work via uploading add-on in the admin area, always asking for active domain even though the domain is active, can you tell me why?
it will be easy to upload custom addon
About which custom addon you are saying about?
