12042 comments found.
Private Ticket #14297 PLEASE ATTEN MY REQUEST
Our Support is already checking it and you will get a response on this one as soon as we get it fixed. Thank you
Hello, getting “ALERT: You have reached the maximum installation limit, purchase new license”. Staging server is working which is “https://server.smartbiztrends.net” and want to install in the production server “https://app.saratechcloud.com ”. Thanks
i purchsed 3 modules superadmin, accounting module and essentials but i lost the license of the accounting module i haveiAccounting Modulet but i cant install and i did not found my email, i think i enter incorrect email, please help me to get and solve that.
i created this Ticket #14304 please check it sitll i did not get any support
Private Ticket #14297 Error “total length of the prefix first to middle and last name cannot exceed 127 characters after updated a file still the error is there kindly help me to solve this error sorry for disturbing you thanks a lot
Hello,
Sure, we’ll check it.
Your support has expired. Kindly renew it.
Renewing your support helps us provide many good features and continuous support to you.
Thank you for your support.
..
Hi, Looking at your demo, can you please assist with the below questions:
1. When adding a purchase from a VAT (TAX) Vendor and from a NON TAX (VAT) Vendor, how do we do this? Can some suppliers be VAT vendors and others non VAT vendors? 2. I usually add a selling price on the system for staff and customers so it is easy. Usually on the invoice, it keeps selling price the same and shows from selling price how much VAT (Tax) I am charging customer, but when i add the tax rates, it does increases or decreases price? The only fix we see is to keep selling price before tax and add tax. But this will not work well as we have to show the actual selling price. How do we do this so it does not add or subtract, but assume OUR BUSINESS is VAT registered so shows the customer just amount of VAT he is paying on invioce, but normal amount?
Also, can you also tell me where the stock count or stock take functionality is?
Hello Ashraf,
Please find the response to your comment below.
1. What you have to do is, while adding the purchase from the supplier, if it’s a VAT-related supplier you can select the VAT tax amount over there. If it’s not a VAT-related supplier then keep the VAT as zero over there so that way it will be managed
2. Our system works this way only. You can select the tax inline for each of the products. If you select it inline then the final price of the product is always fixed, but the tax can keep on changing based on whatever you have selected.
3. Check the reports inside that there is ‘stock reports’. You will find all the stock-related inside the report.
To let you know, We have 6000+ customers worldwide & many from South Africa successfully using UltimatePOS to manage their businesses. We’re pretty sure it will help you as well.
Furthermore, We are looking forward to seeing you use UltimatePOS.
But i selected option to show tax and.still doesn’t show on the invoice?
Also, I checked stock report. Is there anyway to only get stock with quantities and not all other information?
If i add products as purchases will they automatically show the tax in the accounting as well?
Where did you enable the option to show tax? Be assured that if you have enabled it correctly, it will show in the invoice.
Stock report already shows all the stocks along with the quantities. There is an option in the top where you can enable what all fields to show. You can hide all other fields. You can just keep the product name and the stock there.
Please explain more on this
To let you know, We have 6000+ customers worldwide & many from South Africa successfully using UltimatePOS to manage their businesses. We’re pretty sure it will help you as well.
Furthermore, We are looking forward to seeing you use UltimatePOS.
Hello TWF, thanks for the great work! We kindly request you to upgrade the PHP Version because we are tired of paying our hosting provider for Support on the outdated PHP Version that UltimatePOS is running on. The costs are too high that we are facing when paying for the outdated PHP V8.1. Thank you
Hello Programmer,
Please be assured that no hosting provider should charge you extra for using PHP version 8. If any provider is charging extra for PHP version 8, please don’t use that hosting provider. Switch to a different hosting and now it should work. To inform you PHP 8 is one of the most popular PHP versions and no one can charge extra to use that version
I have updated my POS, but it still shows me the same old version. Also, it changed my URL to www.mywebsite.com/public/. Any idea?
Hello
Please open a ticket in support with the complete details of this:
Support link https://ultimatefosters.com/support/
Good day!
Thank you.
Dear Team,
We have been using your POS system for the past 5 years, and it has been working very well for our business. The product has been stable, reliable, and suitable for our daily operations.
Earlier, we were working through a third-party developer. Recently, we purchased the system directly and started coordinating with your team for support. We truly appreciate your support your team has been very helpful and supportive whenever assistance was required. The recent custom services provided are also working fine, and overall, we are very satisfied with the product.
We would now like to request one additional enhancement.
Currently, payment reminders can be sent only manually. We would like the system to automatically send daily scheduled payment reminder emails to customers when invoices become overdue, using the existing cron job setup.
In addition, we would like to know if it is possible to integrate WhatsApp API support for automated payment reminders and notifications (similar to email), either now or as a future enhancement.
Kindly let us know: • Whether automatic scheduled payment reminder emails can be enabled in the current POS version, or • If any update, configuration, or development is required from your side • Whether WhatsApp API integration is supported or can be implemented
Please note that we are ready to proceed even if there is an additional cost involved. Kindly share the feasibility, estimated timeline, and charges if applicable.
We look forward to your guidance and continued support.
Thank you.
Hello Divakar,
Thank you so much for appreciating. We have replied to your email. Please check the response and get back to us if any further questions. Please inform us in the email itself and we will be happy to help. Thank you
hello team, its very urgent to atten my phase 2 integration problem #14264, and ZATCA Integration Module Error “total length of the prefix first to middle and last name cannot exceed 127 characters” blocks syncing. #14297
Hello there,
It’s a rule by Zatca where the name cannot exceed 127 characters so because of that it’s showing this error message. Just reduce the name to fit inside 127 characters, and it should work.
If you have any further questions, please write us in the support and we will help. Thank you
Hello Dear Ultimate POS Team,
First of all, thank you for this excellent POS system. We are already using Ultimate POS and really appreciate your continuous updates and support.
We would like to kindly request information about the following features:
1️⃣ SSLCommerz Payment Gateway Integration – for online payments in Bangladesh 2️⃣ Product Serial Number / IMEI wise stock & sales management – especially for mobile, electronics & device-based businesses 3️⃣ Product Sale with EMI / Installment System – including down payment and monthly installment options
Could you please let us know:
Are these features already planned in your roadmap?
Can we expect these features in upcoming updates?
Approximately how much time it may take to release these features?
These features will be extremely helpful for Bangladeshi businesses and will add great value to Ultimate POS. We would be very happy to receive these features in future updates.
Hello Uzzal,
1: Yes we do have a plan to add SSLCommerz payment gateway and it will be released soon but if you need it urgently, we request that you get a customization service done by contacting our support
2: for product serial number we highly recommend that you use the lot number feature. The lot number feature provides exactly the same thing. The boundary difference is that it’s called ‘lot number’ and here it is called’serial number’. Please use lot number
3. I’m sure we will check this feature and get back to you. Thank you.
Your support has expired. Kindly renew it. Renewing your support helps us provide many good features and continuous support to you.
Thank you for your support.
Dear Support Team,
I hope you’re doing well. I purchased Ultimate POS and I’m facing several issues that require your urgent assistance. Please find the details below:
1. License Key Transfer Request: I originally had the software installed on two domains. Unfortunately, I have lost access to one domain. I would like to request the removal/clearing of the license key associated with pos.hashlin.com so that I can use it on a new domain.
2. Error 500 on Homepage: My website trysalepro.com is currently showing an Error 500 on the homepage, making it completely inaccessible. I have been unable to resolve this issue on my own.
3. Installation Issues: When attempting a fresh installation, I am encountering the following problems:
Currency Error – The system is not allowing me to proceed due to a currency-related issue. Business Registration Failure – I am unable to register a new business in the system. 4. Invoice Editing Problem: I am facing difficulties while trying to edit invoices. The invoice editing feature is not working properly. Could you please provide:
Step-by-step guidance on how to correctly edit invoices? Information on any known issues or limitations with invoice editing? A fix if this is a bug or system error? 5. Feature Guidance Needed: Could you please provide documentation or guidance on the following:
How to integrate a custom payment gateway? How to add a bank POS system? 6. Android POS Phone Integration: I have an Android POS device with a built-in thermal printer. Could you please guide me on:
How to connect/configure the Android POS phone with Ultimate POS? How to enable automatic invoice printing directly from the device after each transaction? Are there any specific app requirements or settings needed for seamless integration? Summary of Issues:
- Issue Priority 1 License key removal for pos.hashlin.com High 2 Error 500 on trysalepro.com High 3 Currency error & business registration failure High 4 Invoice editing not working properly Medium 5 Custom payment gateway & bank POS setup guidance Medium 6 Android POS phone integration & auto-printing Medium I would greatly appreciate it if you could address these issues as soon as possible, as they are significantly affecting my business operations.
Thank you for your time and support. I look forward to your prompt response.
Best regards, Here is 500 server error link screenshot : https://prnt.sc/zJvBZUlkEJ6l but inside all function are ok.all are working just home page 500 server error problem. please help me
Hello badhonbd24,
Your support has expired. Kindly renew it.
Renewing your support helps us provide many good features and continuous support to you.
Thank you for your support.
Your support fees are quite high, and I’d like to clarify expectations. This issue appears to require a fix on your side in the next update; in the meantime, I only need clear instructions on the steps I can take to resolve it.
Given that we already pay for support, I’m struggling to understand why an additional payment would be required for assistance with this matter. I’ve also recommended your scripts to others, but our recent support experience has not been helpful.
If this continues, we may need to consider switching to another system, and we would share our experience with our clients. We would prefer not to move away, and we’re asking that you and your team help us resolve this issue under our existing support arrangement, without additional charges.
Hello there,
If you check you don’t have support. Your support has already expired. On renewing your support we will check your queries and help you with it but please also note that support does not mean that we will be doing all the installations and everything for you.
Support only includes providing help on features related to it, and if you face any issues somewhere, then we will help with it.
Thank you
Hi! Is there a multi currency addon?
Sorry we don’t have multi currency addon as of now
PRE PURCHASE QUESTION NEED TO OUR BUSIENSS How to set item wise discount and MRP to set
Hello there, sorry for the late response.
Yes, you can set item-wise discount from the discount tab present in the left-hand side.
For each item you can set different discount percentages. Also, you can set MRP in the product. When adding the product you can select the purchase price and sales price. For the sales price you can set it as MRP. Whatever discounts you will be adding in the discount tab can be used as a discount
Hi, how to add custom payment method ? i use pawapay in congo
pleasecheck it here: https://ultimatefosters.com/docs/ultimatepos/payment-accounts/
customer is buying food. they will get a free drink either coke OR fanta. we need to deduct the free drink, how do i achieve this? i see from your docs that food recipe can be achieve in manufacturing module, which is not suitable for fast serving restaurant. example, double beef cheese burger wont be available for order until it’s manufactured in the kitchen. kitchen wont produce it until there’s an order. CMIIW. btw, we need to modify the display in kitchen module which only shows products and quantity only, no need for details. how much would it cost?
Hello Jamal! As of now there is no option for free. We have two different ways in which you can do it: 1. You can make the price of the free product as 0 2. Else you can create combo product so that when the combo product is added, both of the products quantity is reduced.
So please feel free to use whatever options fit right for you
Regarding the modifications in the kitchen model, please contact support so that they can check and give a better quotation to you. https://support.ultimatefosters.com/Thank you
Hello,
Does UltimatePOS support multiple barcodes for the same product? For example, one barcode for a single unit and another barcode for a box of the same product.
If not, is there any addon or recommended solution for this?
Thanks.
Hello Fiction Apps!
As of now, for one product, there can be only one barcode. But if the product is variable (like if the color is variable or if the product has different sizes), then for each of the different sizes, we can have different barcodes.
I hope this helps. If any further questions, feel free to ask.
To let you know, we have 6000+ customers worldwide & many from Egypt successfully using UltimatePOS to manage their businesses. We’re pretty sure it will help you as well.
Furthermore, We are looking forward to seeing you use UltimatePOS.
Thank you
Private Ticket #14264 Kindly attend to this ticket urgently. This issue is critical and blocking our work. Your immediate support is highly appreciated.
Hello there, what is your purchase code for using UltimatePOS?
Hi! TWF, order to your website says 1to2 hours available. Why still on hold even the payment is clear????
Sure, it will be approved.
Please it’s recommended to looking into the Roles and permission for non admin users, as non admin users that’s allow to manage the purchase module is unable to see the enabled custom field and manufacturing/expiry date entry on the purchase form except admin, this is not right, please kindly fix
Hello dear,
Sorry for the late response. Let us check it & fix it in next version
