12033 comments found.
hello team, its very urgent to atten my phase 2 integration problem #14264, and ZATCA Integration Module Error “total length of the prefix first to middle and last name cannot exceed 127 characters” blocks syncing. #14297
Hello there,
It’s a rule by Zatca where the name cannot exceed 127 characters so because of that it’s showing this error message. Just reduce the name to fit inside 127 characters, and it should work.
If you have any further questions, please write us in the support and we will help. Thank you
Hello Dear Ultimate POS Team,
First of all, thank you for this excellent POS system. We are already using Ultimate POS and really appreciate your continuous updates and support.
We would like to kindly request information about the following features:
1️⃣ SSLCommerz Payment Gateway Integration – for online payments in Bangladesh 2️⃣ Product Serial Number / IMEI wise stock & sales management – especially for mobile, electronics & device-based businesses 3️⃣ Product Sale with EMI / Installment System – including down payment and monthly installment options
Could you please let us know:
Are these features already planned in your roadmap?
Can we expect these features in upcoming updates?
Approximately how much time it may take to release these features?
These features will be extremely helpful for Bangladeshi businesses and will add great value to Ultimate POS. We would be very happy to receive these features in future updates.
Hello Uzzal,
1: Yes we do have a plan to add SSLCommerz payment gateway and it will be released soon but if you need it urgently, we request that you get a customization service done by contacting our support
2: for product serial number we highly recommend that you use the lot number feature. The lot number feature provides exactly the same thing. The boundary difference is that it’s called ‘lot number’ and here it is called’serial number’. Please use lot number
3. I’m sure we will check this feature and get back to you. Thank you.
Your support has expired. Kindly renew it. Renewing your support helps us provide many good features and continuous support to you.
Thank you for your support.
Dear Support Team,
I hope you’re doing well. I purchased Ultimate POS and I’m facing several issues that require your urgent assistance. Please find the details below:
1. License Key Transfer Request: I originally had the software installed on two domains. Unfortunately, I have lost access to one domain. I would like to request the removal/clearing of the license key associated with pos.hashlin.com so that I can use it on a new domain.
2. Error 500 on Homepage: My website trysalepro.com is currently showing an Error 500 on the homepage, making it completely inaccessible. I have been unable to resolve this issue on my own.
3. Installation Issues: When attempting a fresh installation, I am encountering the following problems:
Currency Error – The system is not allowing me to proceed due to a currency-related issue. Business Registration Failure – I am unable to register a new business in the system. 4. Invoice Editing Problem: I am facing difficulties while trying to edit invoices. The invoice editing feature is not working properly. Could you please provide:
Step-by-step guidance on how to correctly edit invoices? Information on any known issues or limitations with invoice editing? A fix if this is a bug or system error? 5. Feature Guidance Needed: Could you please provide documentation or guidance on the following:
How to integrate a custom payment gateway? How to add a bank POS system? 6. Android POS Phone Integration: I have an Android POS device with a built-in thermal printer. Could you please guide me on:
How to connect/configure the Android POS phone with Ultimate POS? How to enable automatic invoice printing directly from the device after each transaction? Are there any specific app requirements or settings needed for seamless integration? Summary of Issues:
- Issue Priority 1 License key removal for pos.hashlin.com High 2 Error 500 on trysalepro.com High 3 Currency error & business registration failure High 4 Invoice editing not working properly Medium 5 Custom payment gateway & bank POS setup guidance Medium 6 Android POS phone integration & auto-printing Medium I would greatly appreciate it if you could address these issues as soon as possible, as they are significantly affecting my business operations.
Thank you for your time and support. I look forward to your prompt response.
Best regards, Here is 500 server error link screenshot : https://prnt.sc/zJvBZUlkEJ6l but inside all function are ok.all are working just home page 500 server error problem. please help me
Hello badhonbd24,
Your support has expired. Kindly renew it.
Renewing your support helps us provide many good features and continuous support to you.
Thank you for your support.
Your support fees are quite high, and I’d like to clarify expectations. This issue appears to require a fix on your side in the next update; in the meantime, I only need clear instructions on the steps I can take to resolve it.
Given that we already pay for support, I’m struggling to understand why an additional payment would be required for assistance with this matter. I’ve also recommended your scripts to others, but our recent support experience has not been helpful.
If this continues, we may need to consider switching to another system, and we would share our experience with our clients. We would prefer not to move away, and we’re asking that you and your team help us resolve this issue under our existing support arrangement, without additional charges.
Hello there,
If you check you don’t have support. Your support has already expired. On renewing your support we will check your queries and help you with it but please also note that support does not mean that we will be doing all the installations and everything for you.
Support only includes providing help on features related to it, and if you face any issues somewhere, then we will help with it.
Thank you
Hi! Is there a multi currency addon?
Sorry we don’t have multi currency addon as of now
PRE PURCHASE QUESTION NEED TO OUR BUSIENSS How to set item wise discount and MRP to set
Hello there, sorry for the late response.
Yes, you can set item-wise discount from the discount tab present in the left-hand side.
For each item you can set different discount percentages. Also, you can set MRP in the product. When adding the product you can select the purchase price and sales price. For the sales price you can set it as MRP. Whatever discounts you will be adding in the discount tab can be used as a discount
Hi, how to add custom payment method ? i use pawapay in congo
pleasecheck it here: https://ultimatefosters.com/docs/ultimatepos/payment-accounts/
customer is buying food. they will get a free drink either coke OR fanta. we need to deduct the free drink, how do i achieve this? i see from your docs that food recipe can be achieve in manufacturing module, which is not suitable for fast serving restaurant. example, double beef cheese burger wont be available for order until it’s manufactured in the kitchen. kitchen wont produce it until there’s an order. CMIIW. btw, we need to modify the display in kitchen module which only shows products and quantity only, no need for details. how much would it cost?
Hello Jamal! As of now there is no option for free. We have two different ways in which you can do it: 1. You can make the price of the free product as 0 2. Else you can create combo product so that when the combo product is added, both of the products quantity is reduced.
So please feel free to use whatever options fit right for you
Regarding the modifications in the kitchen model, please contact support so that they can check and give a better quotation to you. https://support.ultimatefosters.com/Thank you
Hello,
Does UltimatePOS support multiple barcodes for the same product? For example, one barcode for a single unit and another barcode for a box of the same product.
If not, is there any addon or recommended solution for this?
Thanks.
Hello Fiction Apps!
As of now, for one product, there can be only one barcode. But if the product is variable (like if the color is variable or if the product has different sizes), then for each of the different sizes, we can have different barcodes.
I hope this helps. If any further questions, feel free to ask.
To let you know, we have 6000+ customers worldwide & many from Egypt successfully using UltimatePOS to manage their businesses. We’re pretty sure it will help you as well.
Furthermore, We are looking forward to seeing you use UltimatePOS.
Thank you
Private Ticket #14264 Kindly attend to this ticket urgently. This issue is critical and blocking our work. Your immediate support is highly appreciated.
Hello there, what is your purchase code for using UltimatePOS?
Hi! TWF, order to your website says 1to2 hours available. Why still on hold even the payment is clear????
Sure, it will be approved.
Please it’s recommended to looking into the Roles and permission for non admin users, as non admin users that’s allow to manage the purchase module is unable to see the enabled custom field and manufacturing/expiry date entry on the purchase form except admin, this is not right, please kindly fix
Hello dear,
Sorry for the late response. Let us check it & fix it in next version
tested demo and found that when using discount, tax calculation is wrong, i have checked these comments and others also have raised same issue and TWF is not responding to those. system is missing very critical calculation to handle tax when there is discount, it should be able to deduct discount from qty * price and calculate tax after discount only ((qty*price)-discount) * tax%) now the tax amount is not considering if there is discount or not, in this method its recommended to not to give discount, its calculating high tax amount than the real tax amount.
Hello team, its very very urgent kindly atten my Private Ticket #14264, waiting other wise i will be in a big problem
Sure,Our support will check it and respond to it. Thank you
Hi I just got the time to test this after buying last month. I made a POS sales but after clicking cash it directly go to print invoice. Why it doesnt ask for the monetary value and shows change before completing the transaction?
I saw this on the documentation Tender Change or Change Return, but on a busy grocery you cant always fillup all denominations everytime yo ring a sale. Is there a way this will be done the same as normal POS, Total Payable will show, Cashier enters the amount given by client then change will show and finalize transaction?
Hello there,
it is actually quite simple. You have to just click on the “Multiple Pay” button in the POS screen. When you click on the “Multiple Pay” button, it will open a pop-up.
In the pop-up, it will have the details to fill out the payment given by the customer, and based on that, it will show you the change that you have to give to the customer.
There is no need to enter the denomination over there. Check document here: https://ultimatefosters.com/docs/ultimatepos/sales-sell/tender-change-or-change-return/
That is the problem, why will you click multiple pay when you don’t need to? I have deployed numerous POS systems already, and yours has one of the good features, but this should be simplified, especially with groceries, which usually has long line of customers. Can this be customized?
Or, on Cash paymen,t can you add it to the final pay same as other POS system?
Hello techpreneur76, I can understand what you are seeing. As of now we have this option, we’ll check in future released to simplify it.
Inactive products keep reporting stock values.
How can we stop inactive products from adding their stock values to reports?
Hello there, yes an active product will still show in the stock value because the stock of them already exists. So it will not be removed from the stock report but it will not be available for sales in this POS or the sales screen
Your support has expired. Kindly renew it.
Renewing your support helps us provide many good features and continuous support to you.
Thank you for your support.
Multi-Currency feature is really in need. Usually we purchase from China, India, and invoice in USD and sell items in local currency.
Hello Moiz, thank you for the recommendation. Yes, we’ll add it sometime in the future
How ti enable product expiray notification alert?
Hello,
You can view all the products that are getting expired in the dashboard.
Your support has expired. Kindly renew it.
Renewing your support helps us provide many good features and continuous support to you.
Thank you for your support.
Hi, How to handle Cash In and out in this project?
Hello, it can be done using cash register. If any further questions please let us know
What is the Service Staff Replacement Button in POS Screen top menu buttons section for? Is not updated in documentation.
Please check below. We have updated documentation with the details of that.
https://ultimatefosters.com/docs/ultimatepos/tables-service-staff-bookings-modifiers-kitchen-for-restaurants-saloon-service-center-others/service-staff-replacement/Can I update opening stock quantity from phpmyadmin? If yes then which table should I modify?
You can check purchase_lines table.
