This is obviously not a global issue that you are mentioning. Please check this comments from customer end. https://www.awesomescreenshot.com/image/57171325?key=3809c152c58e50a30e7c37bb1db77861

what’s what I did, I extracted the update.zip file to my root then went to my website to load it so it shows the put purchase code but instead it throws the error 500 but when I visit the admin link admin is not affected only the frontend is showing the error 500.

For more please send us item support ticket from here http://support.activeitzone.com

But bro! others complain of same issues why I pointing to paid support?? I saw that this new version was updated 3times

Other’s people also say this https://prnt.sc/hVGS9QJK2se2 This is not always right that the issue is always occurring for item so for more assurance we do not have either way to check from customer’s project directly.

Okay, but I don’t know why I can’t upload and update automatically once I upload it shows just 1% and then error, all requirements was marked good. Can u point me to anybody that have similar issues and was fixed?? please.

This exact ticket was already answered on the same day, and you’re already receiving assistance from our team. Support isn’t an instant service — it’s handled based on priority. According to your account, your support period expired back in June 2024. Naturally, customers with active support packs get first priority — that’s how premium service works. So if you want dedicated and faster assistance, please renew your support pack instead of pushing through an expired one.

Excellent! Your method of selling support packages is excellent. You first release a bug-filled update and then ask your upset customers to renew their support packages. I’ve noticed that when people started getting too upset, you released three soft updates in quick succession. This is a constant problem. My site was working perfectly before your update, but as soon as I updated it, the site stopped working. These are the same problems and bugs you created: 1. You acknowledged the OTP issue and promised to fix it with the update. 2. The Buy Now and Add to Cart page loading bug. We’ve had this problem before, but it was your fault, and you later fixed it with a soft update. This isn’t uncommon. Everyone here is saddened and frustrated by your cunning. Please refrain from releasing such bug-laden updates for the sake of a few professions. We don’t have money growing on trees; we earn it through hard work, so don’t keep an eye on our pockets. You also work hard and you will also earn. Release add-ons like shipping integrated, gst, firebase otp, drop shipping which people actually need, we will buy them and happily pay for them. Don’t take this to heart, keep it in your thoughts and once again I request you to rectify the bugs that you have created. All the credit for the closure of my business goes to you. Don’t force us to praise you.

Let’s make this crystal clear — the item support renewal system isn’t something we control. It’s entirely managed by the Envato marketplace, and it’s designed to benefit both authors and customers. Honestly, it’s the best deal you’ll find anywhere. Show us another platform that gives you a full premium product with complete source code access for just $59, plus lifetime free updates — you won’t find one.

Now, trying to spread rumors just to save a few bucks isn’t ethical — especially when the issue you’re referring to is a global cart configuration matter, not a product fault. As we’ve said repeatedly, we deliver the product — not your server setup. Every professional knows that successful implementation sometimes requires proper server configuration. That’s exactly why Envato introduced the item support system — for the customer’s own benefit, not as a penalty.

I have renewed my support package and am now your premium customer. Please resolve any issues quickly.

Ok then send us item support ticket from here http://support.activeitzone.com

Our support team will assist you cordially for solve your issue soon.

My New Ticket id is (3312) and Old Ticket id is 3268

Already our support team is connected with you. Please attend on there.

It is a matter of great shame that today again your developer washed his hands off the matter saying that your website is customized, whereas we have not made any changes, it is running on the main source code only, your team is just a master of things, my money is worth it.

Please review the item support ticket carefully. Our support team has already provided clear evidence that your item was manually modified — even at the database level. Three critical columns are missing from your database, which indicates custom edits by a developer. Over the last ten updates, we haven’t made any changes related to the order system, so it’s 100% certain that these modifications were not made from our end.

For your project’s security, we have not shared database screenshots publicly in this comment section. All relevant details are documented in your support ticket, including findings from your project’s database and code.

To resolve the issue, please reach out to the developer who manually updated your item and confirm the specific changes made to the code and database. Once verified, you may contact us again through the support zone for further assistance.

According to our records, your support period expired in May 2022 — over 40 months ago. Since then, our team has released 80+ major updates, introducing significant improvements and premium features — all built through our ongoing effort, time, and expertise.

Support access is a privilege reserved for customers who maintain active support coverage. To stay fair to those who continue renewing responsibly, we can only assist once your support package is renewed.

Hi,

Thanks for the copy-paste support lecture, truly inspiring.

Just to clarify, I didn’t ask for debugging help, installation assistance, philosophical guidance, or emotional support. I asked a simple product-roadmap question:

Will you support Laravel 12, and roughly when?

Most software companies provide this type of information publicly, because customers usually like to know whether the product they are investing time and money in plans to stay aligned with the framework it’s built on. Crazy concept, I know.

If the policy is that future roadmap information becomes a secret VIP club feature after support expires, please confirm that so everyone watching can decide whether renewing support buys technical assistance or simply access to basic sentences like “Yes, we plan to update” or “No, we don’t.”

Looking forward to a human-like reply about Laravel 12, not a support expiration sermon.

Thanks

Thanks for your kind words and appreciation — we truly value your support and enthusiasm. However, the item details never mention the option to create a separate domain for sellers. Technically, this isn’t feasible without direct server-level accessibility or advanced hosting configurations beyond the system’s intended scope.

You have not replied anything concerning the SAAS

How did you approach to update the item? Did you use admin panel for the update or tried for manual update?

I use admin panel

How did you approach to update the item? Did you use admin panel for the update or tried for manual update?

Like this: i checked the server has matched with all requirements, and its showing all green ticks, i then Download latest version from codecanyon.

Then I Extract downloaded zip. I then uploaded the updates.zip file.

After the update finished, I had to add my Purchase Code and the activation key.

I then selected login to admin, next I get the Error code: 500

For technical item solution we need to check from your project directly. Neither it’s not feasible to make sure you. By the way when you download the latest update?

Im not sure what you mean? I did try to update the website again, the instruction are easy to follow, its just not working, you can try this your self it you like.

If you check this ticket Id #3117 – you will find my admin login details

According to your account records, your support period expired back in December 2019 — that’s nearly 60 months ago, almost five long years. During this entire time, we’ve continuously worked to evolve and enhance the product — releasing over 200 updates, adding new features, improving performance, fixing issues, and refining the experience through our consistent dedication, effort, and technical craftsmanship.

It’s genuinely disheartening to see such a long gap without renewal, especially when so much has been invested to keep the item modern and powerful for all users.

To ensure fairness to our active customers and to continue receiving proper support, we sincerely request that you renew your item support package. This will allow our team to assist you properly and keep your system fully aligned with the latest improvements.

thank you i will renew but please help me out now i didnt plan for this i promise i will renew soon even if i dont need support your product is always updated and i love it

Of course! Once your support pack is renewed, you’ll receive our full and continuous assistance just like all active customers. We strictly maintain fairness — customers who’ve renewed their support enjoy exclusive access to dedicated technical help & priority responses. To continue receiving these premium support benefits, please renew your support package.

so you are not helping me change the domain? because i dont have that money to renew now. pleaseee help me

Hello please help me please i need the licence reset just rest please

Send us your support ticket with all license key and domains from here http://support.activeitzone.com then inform your ticket ID in here.

Id #3629

How did you approach to update the item? Did you use admin panel for the update or tried for manual update?

Admin Panel Update korechi, Ager Version v9.8.1 , Ekhon update korechi 10.0 But Update Korar Somoy, Licence + Syster Key Deoyar Por R Display Ashe Na, Error, But Backpanle, Mane Admin Panel Login Hoche, Fontent error, Plz Help, Ami To Website Update Korte Jaye Fashe Gechi, 3 Mash Theke Website Off Hoye Ache

Could you please clarify how exactly you attempted the update? We’ve clearly stated on our product page: “Automatic update from admin panel is supported from version 9.9 or later.” You can also verify this from the official screenshot: https://prnt.sc/ZeNY9sSftiPh

However, it seems you tried to update directly from version 9.8.1, which is not compatible. Also, please note — version 10.0 wasn’t even released three months ago, yet you’re claiming your site has been down since then. Let’s be clear: this isn’t a fault of our product or process.

Simply follow the proper update guideline and you won’t face any issues. If you still need assistance, you can open a support ticket with a renewed support pack — our team will gladly help you complete the update successfully.