16259 comments found.
There is an issue with the customer verification form, after requesting for email verification code, I get the below response
https://prnt.sc/Bz5itleE_-mzInstead of the form for inputting the verification code
According to your account details, your support period expired in July 2023 — over 30 months ago. During this time, you’ve received 45+ updates with a wide range of new features, all developed through our ongoing effort, expertise, and experience. To keep things fair and continue receiving support, we kindly ask you to renew your item support package. So after renewing your support ticket from here http://support.activeitzone.com
I’ve sent several emails regarding a homepage customization request, but I haven’t received any response yet. I would really appreciate it if someone from the team could confirm whether this kind of customization is possible, and if I need to renew support to proceed. Kindly let me know if my request is feasible and how much it would cost. A response would be greatly appreciated. Thank you.
Would you tell us about your support ticket no?
Thank you for your response. My support ticket number is #3012. I would be grateful if you could kindly check the status and let me know if my homepage customization request is feasible, and what the estimated cost would be. Looking forward to your feedback.
Sure. Our support team assist you. No worries.
Hi. just a quick note to say I’ve sent a detailed email outlining exactly what I need for the homepage customization (including layout, footer, compatibility, and my budget/timeline proposal). I’d really appreciate your feedback as soon as possible so I can coordinate next steps with my client. Thank you very much to the support agent for the quick and helpful response so far. I truly appreciate it.
Already our support team assist you. Please follow the item support ticket and maintain on there.
when comming drop shipping or ship rocket addon
Both items are under development while those will be completed we will release.
The method you have given is absolutely correct and how can I get rid of the error? My current version is 9.9.4 and according to the 10 version, its previous version is 9.9.9 So where can I get the versions between them or I don’t need the versions between them? According to the method you have given, the upgrade to Direct 10 will be done. from 9.9.4 to 10 version….
To manually upgrade: Extract the downloaded file from CodeCanyon. Inside, you’ll find a zipped folder named ‘updates.zip”. Upload it to the root directory of your server where your previous version is running. Unzip the updates.zip file by selecting “Extract here.” Then, run all the SQL files manually in order (starting with the version after your current one, up to the latest version) in your phpMyAdmin. Finally, reload the home page,
We do not clear about your question. Please be spicific about your question.
Suggestion, please add the functionality where the user confirms that they received the product, this is currently not possible.
Thanks for your suggestion.
Hi ActiveITzone
Before purchasing the script, I’d like to confirm a few details:
Which Laravel version is the script currently built with?
If it’s not using the latest Laravel version, could you please let me know when you plan to update it? I understand you may not be able to provide an exact date, but even an approximate timeframe (e.g., weeks or months) would be helpful.
Thanks in advance for your clarification!
Best regards,
We already replied about this query on your another account. Please follow that question.
All have same issue when uploading and update error. Even if my all server requirements are fulfill . I am also facing same issue
Do you purchase this item yet?
I’ve purchased all your current add-ons for this script.
I genuinely believe that creating a dedicated plugin add-on for cjdropshipping one that automatically fetches products from selected categories and manages the process end-to-end, similar to how their platform works would be a huge success.
Have you considered developing such an integration? I’m confident it would become one of your best-selling add-ons.
Thank you for choosing our product and being part of our user community! We truly appreciate your trust. Our team is actively working on the dropshipping feature — however, since it relies on third-party integrations and accessibility, its release depends on external approvals. Once it’s ready, you’ll definitely be notified.
Also, as per your account record, your support period expired back in October 2022 — over 36 months ago. In that time, we’ve delivered 60+ updates packed with major features and improvements, all crafted through our continued innovation and expertise. To stay aligned with our premium customer policy and to keep receiving direct support, please consider renewing your item support package — it ensures you stay fully connected to our ongoing improvements and priority assistance.
please as others are saying its showing this error Oops! An Error Occurred The server returned a “500 Internal Server Error”. Something is broken. Please let us know what you were doing when this error occurred. We will fix it as soon as possible. Sorry for any inconvenience caused.
i updated manually as admin update not working. the admin page is working but frontend is not, thisa global issue
This is obviously not a global issue that you are mentioning. Please check this comments from customer end. https://www.awesomescreenshot.com/image/57171325?key=3809c152c58e50a30e7c37bb1db77861
what’s what I did, I extracted the update.zip file to my root then went to my website to load it so it shows the put purchase code but instead it throws the error 500 but when I visit the admin link admin is not affected only the frontend is showing the error 500.
For more please send us item support ticket from here http://support.activeitzone.com
But bro! others complain of same issues why I pointing to paid support?? I saw that this new version was updated 3times
Other’s people also say this https://prnt.sc/hVGS9QJK2se2 This is not always right that the issue is always occurring for item so for more assurance we do not have either way to check from customer’s project directly.
Okay, but I don’t know why I can’t upload and update automatically once I upload it shows just 1% and then error, all requirements was marked good. Can u point me to anybody that have similar issues and was fixed?? please.
From which version you were intended to update the item?
v9.9.9
If you are facing on upload stat then how this is possible to provide you item support except checking from your server side?
Hello team active it zone, please solve my ticket id- 3268, it is pending for three working days and our business is closed, our business runs on your trust and if you ignore it like this then how will the work be done.
This exact ticket was already answered on the same day, and you’re already receiving assistance from our team. Support isn’t an instant service — it’s handled based on priority. According to your account, your support period expired back in June 2024. Naturally, customers with active support packs get first priority — that’s how premium service works. So if you want dedicated and faster assistance, please renew your support pack instead of pushing through an expired one.
Excellent! Your method of selling support packages is excellent. You first release a bug-filled update and then ask your upset customers to renew their support packages. I’ve noticed that when people started getting too upset, you released three soft updates in quick succession. This is a constant problem. My site was working perfectly before your update, but as soon as I updated it, the site stopped working. These are the same problems and bugs you created: 1. You acknowledged the OTP issue and promised to fix it with the update. 2. The Buy Now and Add to Cart page loading bug. We’ve had this problem before, but it was your fault, and you later fixed it with a soft update. This isn’t uncommon. Everyone here is saddened and frustrated by your cunning. Please refrain from releasing such bug-laden updates for the sake of a few professions. We don’t have money growing on trees; we earn it through hard work, so don’t keep an eye on our pockets. You also work hard and you will also earn. Release add-ons like shipping integrated, gst, firebase otp, drop shipping which people actually need, we will buy them and happily pay for them. Don’t take this to heart, keep it in your thoughts and once again I request you to rectify the bugs that you have created. All the credit for the closure of my business goes to you. Don’t force us to praise you.
Let’s make this crystal clear — the item support renewal system isn’t something we control. It’s entirely managed by the Envato marketplace, and it’s designed to benefit both authors and customers. Honestly, it’s the best deal you’ll find anywhere. Show us another platform that gives you a full premium product with complete source code access for just $59, plus lifetime free updates — you won’t find one.
Now, trying to spread rumors just to save a few bucks isn’t ethical — especially when the issue you’re referring to is a global cart configuration matter, not a product fault. As we’ve said repeatedly, we deliver the product — not your server setup. Every professional knows that successful implementation sometimes requires proper server configuration. That’s exactly why Envato introduced the item support system — for the customer’s own benefit, not as a penalty.
I have renewed my support package and am now your premium customer. Please resolve any issues quickly.
Ok then send us item support ticket from here http://support.activeitzone.com
Our support team will assist you cordially for solve your issue soon.
My New Ticket id is (3312) and Old Ticket id is 3268
Already our support team is connected with you. Please attend on there.
It is a matter of great shame that today again your developer washed his hands off the matter saying that your website is customized, whereas we have not made any changes, it is running on the main source code only, your team is just a master of things, my money is worth it.
Please review the item support ticket carefully. Our support team has already provided clear evidence that your item was manually modified — even at the database level. Three critical columns are missing from your database, which indicates custom edits by a developer. Over the last ten updates, we haven’t made any changes related to the order system, so it’s 100% certain that these modifications were not made from our end.
For your project’s security, we have not shared database screenshots publicly in this comment section. All relevant details are documented in your support ticket, including findings from your project’s database and code.
To resolve the issue, please reach out to the developer who manually updated your item and confirm the specific changes made to the code and database. Once verified, you may contact us again through the support zone for further assistance.
Hello team active it zone, you are doing a great job, can you please give any estimated timeline for 3rd party shipping integration shiprocket addon and Indian tax GST integration! Or definitely consider adding these features in shiprocket integration 1. Pickup request generation and label download features from seller dashboard after order is confirmed by admin team and if customer does not accept the dispatched product then product RTO return charges can be deducted from seller wallet. This feature is important for ecommerce website in India.
Thanks for you positive appreciation. Yes — this feature is already in our development pipeline, and we’re also actively working on the Shiprocket integration. The project is currently in the testing phase, and your collaboration could really help us refine it faster.
If you’d like to contribute, you can share a Shiprocket demo account through the item support channel, just as before. Your support means a lot in helping us deliver a smoother and more powerful update.
Product Announcement for Active eCommerce CMS Users
We’re pleased to announce the release of the Active eCommerce GST Add-on, one of the most requested additions to the Active eCommerce CMS ecosystem.
This add-on provides a complete GST compliance solution, covering both admin-managed products and multi-vendor seller GST workflows—built for real-world marketplace operations, not limited or partial use cases.
This is a feature-rich and mature add-on, and it’s not possible to capture its full scope in a few lines. To explore the complete functionality and compliance capabilities, you’re welcome to review the details directly.
Browse the add-on here:
https://codecanyon.net/item/active-ecommerce-gst-addon/61210282
Thanks
Active IT zone team
Hi,
when are you planning to update to Laravel 12 ? I know you can’t give me an exact date, but I need an approximate timeframe so I can plan my project using this script.
Thanks
According to our records, your support period expired in May 2022 — over 40 months ago. Since then, our team has released 80+ major updates, introducing significant improvements and premium features — all built through our ongoing effort, time, and expertise.
Support access is a privilege reserved for customers who maintain active support coverage. To stay fair to those who continue renewing responsibly, we can only assist once your support package is renewed.
Hi,
Thanks for the copy-paste support lecture, truly inspiring.
Just to clarify, I didn’t ask for debugging help, installation assistance, philosophical guidance, or emotional support. I asked a simple product-roadmap question:
Will you support Laravel 12, and roughly when?
Most software companies provide this type of information publicly, because customers usually like to know whether the product they are investing time and money in plans to stay aligned with the framework it’s built on. Crazy concept, I know.
If the policy is that future roadmap information becomes a secret VIP club feature after support expires, please confirm that so everyone watching can decide whether renewing support buys technical assistance or simply access to basic sentences like “Yes, we plan to update” or “No, we don’t.”
Looking forward to a human-like reply about Laravel 12, not a support expiration sermon.
Thanks
You’ve already mentioned in your previous comment that the timeline can’t be confirmed — so asking the same question again doesn’t really add new context.
ARE YOU KIDDING ?!!!! JUST SAY IN 2025 OR 2026 OR 2027 ??? OR IF YOU ARE GOING TO NOT CHANGE LARAVEL 10 TO ANY LATEST VERSION…
Of course, we’re aiming to release it within this year — but let’s be real, it doesn’t depend only on us. Thousands of customers are running this product on entirely different server setups, and those variations can easily create conflicts beyond our control. This isn’t some random script — it’s a proven, publicly successful premium product that evolves based on actual user demand. Besides, we’ve already provided the full source code, so if anyone wants custom tweaks, they’re absolutely free to make the changes on their own end.
Does it support digital products?
Yes this item have digital product selling option.
Do you have an api that can be used?
It already have mobile app for this item which is developed by this API. You can avail the item from here https://codecanyon.net/item/active-ecommerce-flutter-app/31466365
According to your account details, your support period expired in January 2023 — over 30 months ago. During this time, you’ve received 50+ updates with a wide range of new features, all developed through our ongoing effort, expertise, and experience. To keep things fair and continue receiving support, we kindly ask you to renew your item support package.
According to your Envato purchase description, the item includes updates. If this has changed then let me know. But my question was, is there an api that can be used? If I purchase the item you linked, will I be able to use the api myself or just the app you created?
We are not providing or selling the API separately. We hope you will renew your support pack soon.
May I know the version of Laravel this script is using
Laravel 10.0
My latest version cannot be updated. The upload keeps failing even though everything seems fine. Files over 100 MB are not uploading, and even when I upload them manually, the update still doesn’t work.
This issue isn’t related to the item itself. Please review your server configuration and ensure everything is properly set before proceeding. We recommend following the complete update process exactly as outlined in the documentation and using the latest update files available for download.
after manual Update 28/10/25 Oops! An Error Occurred The server returned a “500 Internal Server Error”.
Something is broken. Please let us know what you were doing when this error occurred. We will fix it as soon as possible. Sorry for any inconvenience caused.
I encountered this issue — please help me resolve it. After the recent update, many users are experiencing issues.
No replay in last 23 Hours
What is your item support ticket no?
Upload failed” + “Retry”. how to fixed? Throgh Admin Panel this issue arises everytime. please make it Simple. I want to recommend you “Apexa”. just on single click automatically system updated no need for code upload. they did at own from Env. file
Did you check the server status for upload limit? Uploading issue means it must nor for the item issue. For more you can communicate with us from our support zone http://support.activeitzone.com
Hello, and congratulations on the great work! I would like to ask about the Seller Subscription Add-on. Does it support a true SaaS model similar to Shopify? Specifically, can users create their own independent store with a custom domain and have a separate database for each client? Thank you!
Thanks for your kind words and appreciation — we truly value your support and enthusiasm. However, the item details never mention the option to create a separate domain for sellers. Technically, this isn’t feasible without direct server-level accessibility or advanced hosting configurations beyond the system’s intended scope.
You have not replied anything concerning the SAAS
We said it about SAAS. The item details do not mention that seller of this system can create separate domain.
Well I may have missed something, but i believe that I have not, so I am asking again the questions to clear things up.
1. Does it support a true SaaS model similar to Shopify? 2. Does Seller Subscription Add-on or though any other way, can each Seller Store have a separate database?
This option is not available. Separate domain create is not possible except having fixed domain and server. So if you will need to have this option you will need to custom the item from source code level with proper server.
Hi,
when are you planning to update to Laravel 12 ? I know you can’t give me an exact date, but I need an approximate timeframe so I can plan my project using this script.
Thanks
According to our records, your support period expired in May 2022 — over 40 months ago. Since then, our team has released 80+ major updates, introducing significant improvements and premium features — all built through our ongoing effort, time, and expertise.
Support access is a privilege reserved for customers who maintain active support coverage. To stay fair to those who continue renewing responsibly, we can only assist once your support package is renewed.
I try to update today from 9.9.9, when I try to upload updates.zip, system said “Upload failed” + “Retry”. how to fixed?
How did you approach to update the item? Did you use admin panel for the update or tried for manual update?
I use admin panel
Did you check your server status?
how to check server status, which point? Can I FTP instead of upload, which storage path to upload?
For more please send us item support ticket from here http://support.activeitzone.com
