16260 comments found.
I try to update today from 9.9.9, when I try to upload updates.zip, system said “Upload failed” + “Retry”. how to fixed?
How did you approach to update the item? Did you use admin panel for the update or tried for manual update?
I use admin panel
Did you check your server status?
how to check server status, which point? Can I FTP instead of upload, which storage path to upload?
For more please send us item support ticket from here http://support.activeitzone.com
I performed the update, But this message appears to me and I cannot access the dashboard or anything
Oops! An Error Occurred The server returned a “500 Internal Server Error”.
Something is broken. Please let us know what you were doing when this error occurred. We will fix it as soon as possible. Sorry for any inconvenience caused.
I encountered this issue — please help me resolve it.
So now i have had to reinstall the 9.99 again
How did you approach to update the item? Did you use admin panel for the update or tried for manual update?
Like this: i checked the server has matched with all requirements, and its showing all green ticks, i then Download latest version from codecanyon.
Then I Extract downloaded zip. I then uploaded the updates.zip file.
After the update finished, I had to add my Purchase Code and the activation key.
I then selected login to admin, next I get the Error code: 500
For technical item solution we need to check from your project directly. Neither it’s not feasible to make sure you. By the way when you download the latest update?
Im not sure what you mean? I did try to update the website again, the instruction are easy to follow, its just not working, you can try this your self it you like.
If you check this ticket Id #3117 – you will find my admin login details
On regular office time you will get assistance.
Its okay, i paid a developer to update and fix the issues.
Ok thanks
- Make sure to back up all your files and database before manual update, as lost data may not be recoverable
Dear Active eCommerce CMS users,
I’m pleased to share that if you’re facing any issues with the update, please follow these steps carefully:
How to upgrade to the latest version? You can automatically update to the latest version from any of the past 10 versions.
To automatically upgrade: ● Go to Admin > System > Update, upload the update ZIP folder, and click the ‘Update Now’ button — and that’s it! Your entire system will be updated with a single click.
If your version is older than the last 10 versions, you’ll need to update manually.
To manually upgrade: ● Extract the downloaded file from CodeCanyon. ● Inside, you’ll find a zipped folder named ‘updates.zip’. Upload it to the root directory of your server where your previous version is running. ● Unzip the updates.zip file by selecting “Extract here.” ● Then, run all the SQL files manually in order (starting with the version after your current one, up to the latest version) in your phpMyAdmin. ● Finally, reload the home page.
Make sure to back up all your files and database before performing a manual update, as lost data may not be recoverable.
Follow these steps, and your issue will be 100% resolved.
A big thank you to the ActiveITzone team for this major update and the beautiful design!
Thanks for your positive appreciation.
please reset my licence i chnaged domain and will demo content be upload when i import demo?
According to your account records, your support period expired back in December 2019 — that’s nearly 60 months ago, almost five long years. During this entire time, we’ve continuously worked to evolve and enhance the product — releasing over 200 updates, adding new features, improving performance, fixing issues, and refining the experience through our consistent dedication, effort, and technical craftsmanship.
It’s genuinely disheartening to see such a long gap without renewal, especially when so much has been invested to keep the item modern and powerful for all users.
To ensure fairness to our active customers and to continue receiving proper support, we sincerely request that you renew your item support package. This will allow our team to assist you properly and keep your system fully aligned with the latest improvements.
thank you i will renew but please help me out now i didnt plan for this i promise i will renew soon even if i dont need support your product is always updated and i love it
Of course! Once your support pack is renewed, you’ll receive our full and continuous assistance just like all active customers. We strictly maintain fairness — customers who’ve renewed their support enjoy exclusive access to dedicated technical help & priority responses. To continue receiving these premium support benefits, please renew your support package.
so you are not helping me change the domain? because i dont have that money to renew now. pleaseee help me
Hello please help me please i need the licence reset just rest please
Send us your support ticket with all license key and domains from here http://support.activeitzone.com then inform your ticket ID in here.
Id #3629
According to your account details, your support period expired in December 2019 — over 72 months ago. During this time, you’ve received 150+ updates with a wide range of new features, all developed through our ongoing effort, expertise, and experience. To keep things fair and continue receiving support, we kindly ask you to renew your item support package.
please i have all your products just help me this time i will renew later please i am an active customer help me please
Sorry this is not possible now. It’s already 6 years. After your renewal we will attend for your item support.
APnader Somosha, Ami To APnader Kache Theke Purchace Korchi, Eto Din Chalaichi Kono Somosha Nai, Apnader Update Vertion Update Dite Jaye R Web Site Show Hoy Na, Eta To Apnader Help Kora Uchit, The server returned a “500 Internal Server Error”. Something is broken. Please let us know what you were doing when this error occurred. We will fix it as soon as possible. Sorry for any inconvenience caused.
Oops! An Error OccurredEta Asteche , Eta To Apnader Thik Kore Deoya Uchit, Support Tickit e Apnader Kono Help Nai
How did you approach to update the item? Did you use admin panel for the update or tried for manual update?
Admin Panel Update korechi, Ager Version v9.8.1 , Ekhon update korechi 10.0 But Update Korar Somoy, Licence + Syster Key Deoyar Por R Display Ashe Na, Error, But Backpanle, Mane Admin Panel Login Hoche, Fontent error, Plz Help, Ami To Website Update Korte Jaye Fashe Gechi, 3 Mash Theke Website Off Hoye Ache
Could you please clarify how exactly you attempted the update? We’ve clearly stated on our product page: “Automatic update from admin panel is supported from version 9.9 or later.” You can also verify this from the official screenshot: https://prnt.sc/ZeNY9sSftiPh
However, it seems you tried to update directly from version 9.8.1, which is not compatible. Also, please note — version 10.0 wasn’t even released three months ago, yet you’re claiming your site has been down since then. Let’s be clear: this isn’t a fault of our product or process.
Simply follow the proper update guideline and you won’t face any issues. If you still need assistance, you can open a support ticket with a renewed support pack — our team will gladly help you complete the update successfully.
what’s what I did, I extracted the update.zip file to my root then went to my website to load it so it shows the put purchase code but instead it throws the error 500 but when I visit the admin link admin is not affected only the frontend is showing the error 500.
version 9.8.1 Theke Instal Disi , Ekhon Error Ta Kivabe Thik Korbo Apnar Ekta Vedio Tutorial Den, Amk To Amar Website Thik Korte Hobe Tai Na
MY Error https://prnt.sc/2fouHc18OqOT Amar Website Vertion https://prnt.sc/rhucSOuTMvwJFor more support please send us item support ticket from here http://support.activeitzone.com
how to update automatic?
Did you check the documentation properly?
i change my hosting & now upload failed error on update , how to fix ?
How did you approach to update the item? Did you use admin panel for the update or tried for manual update?
copy the file manager files & move to new host, export database sql file then import sql and i see installer run then i finish it and upload the exiting db
It means you didn’t use the installer or updater for this update. Right?
For technical item support please send us item support ticket from here http://support.activeitzone.com
This is an error from your activation system https://activeitzone.com/activation/ not an error from my website
If you load your activation required data properly then it must not make any serious issue. For more we need to test this from your project. So you can send us item support ticket from here http://support.activeitzone.com
Dear Active eCommerce Team,
A few days ago, I received the new massive update — it was truly amazing! I really appreciate your hard work and dedication to continuous improvement.
However, I had mentioned a few months ago that while rejecting a seller, product, or banning a seller, there should be an option to add a “note” or “reason”. This would help sellers understand why their request or product was rejected, allowing them to correct their mistakes next time. Unfortunately, this feature hasn’t been added yet. It would be really helpful if you could include it in an upcoming update.
Secondly, I’d like to suggest a new feature: Currently, most eCommerce platforms allow sellers to use AI assistance for writing product descriptions (e.g., AI-generated bullet points or SEO-optimized texts). If you could integrate such an AI tool directly into the product description editor, it would take Active eCommerce CMS to the next level!
Overall, I’m very happy with the recent updates — please keep up the great work!
Thanks & Best Regards, Omar Faruk (ProUserInWorld)
Thanks for your appreciation. Yes we are noting your points with priority basis. Gradually all of those will be implemented.
Hi there, I’m currently running Active eCommerce CMS version 9.9.4. When I try to update to version 10.0.0, the system shows this error:
“Could not update. Please check the compatible version.”
It seems the update requires version 9.9.9 first, but I can’t find that version in my CodeCanyon downloads.
Can you please provide either: 1️⃣ The 9.9.9 update package, or 2️⃣ Confirmation that 10.0.0 can be installed directly from 9.9.4 with no issues.
Did you try to update the item manually? Did your all sql column were uploaded properly?
Yes, of course I tried to update it manually and I know how to update it manually and I have updated the old version of the app many times but at this time I think I have not updated some versions in between and I do not know where I will get the official versions of the app because I do not download any third party inauthentic versions that is why I bought the official script of the app from CodeGen and I always update the app from the official update so tell me where I will get the previous updates or if the 10 version is not being updated now because of the update I have done what is the solution because the lifetime update is free from the app for life so it is my right to take advantage of it
Of course — your purchase includes lifetime access to updates, that’s your right as a valued customer. You should already be able to download the latest version directly from your CodeCanyon account.
If you follow the standard update process, everything should run smoothly. However, please note that server-side configurations are outside our support scope, as they vary from one hosting environment to another.
That’s exactly why Envato introduced the item support system — to ensure customers receive dedicated technical assistance and a better overall experience.
Hello Team any shipping method avble no lick shipprocakt in india .
Thanks for your interest regarding our item. We will release shiprocket addon soon.
Hi there, I’m currently running Active eCommerce CMS version 9.9.8. When I try to update to version 10.0.0, the system shows this error:
“Could not update. Please check the compatible version.”
It seems the update requires version 9.9.9 first, but I can’t find that version in my CodeCanyon downloads.
Can you please provide either: 1️⃣ The 9.9.9 update package, or 2️⃣ Confirmation that 10.0.0 can be installed directly from 9.9.8 with no issues.
I already made a full backup of my system. Thanks in advance — looking forward to your guidance.
Ticket ID: 3257
Our support team already responded you with the details. The update was half done so it makes issue. Our support team already send you the proper instruction to solve the issue. Please follow the support ticket.
Something went wrong! Sorry for the inconvenience, but we’re working on it. Error code: 500
From which version you were intended to update the item? Did you update the item manually? or use the regular update process? or you tried both way?
Hello active team, you are doing a wonderful work and we all appreciate your efforts in making this e commerce program a perfect one.
However, there seem to be some little oversight on the following:
1) When you click on view all pre order products it’s shows something went wrong.
2) when user try to register and imputed the email address, it actually sends verification code to the email but the there is no screen to put the code, instead this message is displayed on your screen and that’s all.
“{status code sent successfully.”}”
I know this is an oversight and I trust you will do justice to it as soon as possible.
thanks once again for the good work. do have a wonderful week
Do you purchase pre order addon? If you purchase already then please send us item support ticket with purchase code from here http://support.activeitzone.com
How do you auto update the software as the only way I can see in my system is uploading the file, entering the license key and system key. I am an old version of 10.00 however there is another 10.00 that fixes bugs with footer not updating. I’ve already created ticket. Ticket ID: 3256
Already our support team assist you. Please follow the instruction what is sent from support ticket.
Everyone is complaining about the 500 error. I’m complaining too; the 500 error should not occur. Please do something to prevent this issue.
We truly appreciate your feedback. Please note that this issue isn’t common — we currently have over 9,000 active users for this item, and only a few have reported similar difficulties, often due to improper setup or server configuration.
To ensure you receive the best possible assistance, please submit a support ticket through our official portal: http://support.activeitzone.com
I performed the update, But this message appears to me and I cannot access the dashboard or anything
Oops! An Error Occurred The server returned a “500 Internal Server Error”.
Something is broken. Please let us know what you were doing when this error occurred. We will fix it as soon as possible. Sorry for any inconvenience caused.
I encountered this issue — please help me resolve it.
I performed the update, But this message appears to me and I cannot access the dashboard or anything:
Oops! An Error Occurred The server returned a “500 Internal Server Error”. Something is broken. Please let us know what you were doing when this error occurred. We will fix it as soon as possible. Sorry for any inconvenience caused
I encountered this issue — please help me resolve it.
From which version you were intended to update the item?
From V9.9.9 , The same error appears with the update to version 10, dated October 23, 2025, and the latest version, dated October 28, 2025. I want a solution to this error. I want to upgrade to version 10.
How did you approach to update the item? Did you use admin panel for the update or tried for manual update?
Both manual and automatic methods were used, but the database was not imported.
Here’s the situation — using both processes at once can create conflicts and unnecessary confusion. To resolve this smoothly, simply follow our official update procedure step by step as outlined in our update instructions. That’s all you need to ensure a clean, error-free update experience. So we suggest you for download the files once again then try again by maintaining the update instruction. I hope you will get solution.
User Not show this pgae ”/all-preorder-products” .Something went wrong! Sorry for the inconvenience, but we’re working on it. Error code: 500
https://shakherhat.com/all-preorder-productsPlease send us item support ticket with all purchase code. Our support team will check and if we get any issues we will solve soon.
HI, Your New update is not working properly, even you send update two times. still people are in trouble with your update. so please work on it and release new update.
Please note that this issue isn’t common — we currently have over 9,000 active users for this item, and only a few have reported similar difficulties, often due to improper setup or server configuration.
To ensure you receive the best possible assistance, please submit a support ticket through our official portal: http://support.activeitzone.com
When you have given the option while uploading the product that this product is available for cash on delivery or only prepaid order, then you have to create a notification for this on the curt page and also on the checkout page so that the customer can easily understand that if he likes the cash on delivery product, then he can skip this product. This is quite a big confusion.
You are already communicated with on support zone. So please continue on there please.
