3434 comments found.
Hi, My tenants cannot access their Booknetic SaaS dashboard. After logging in through the tenant sign-in page, they are redirected to:
/wp-admin/admin.php?page=booknetic
and they get the error:
“Sorry, you are not allowed to access this page.”
I didn’t change anything in WordPress roles or settings. Admin access works fine, but the Booknetic SaaS Tenant role lost access after a recent update.
Can you please confirm which capability is required for tenants to access their dashboard, or provide a fix?
Thank you.
Hello,
We’re sorry for the inconvenience.
The issue you’re experiencing is related to the “Disable tenants to allow WP dashboard” option inside Booknetic SaaS.
For now, could you please disable this option temporarily?
Once disabled, tenants will regain access to their dashboards immediately.
The underlying issue has already been fixed on our side and will be included in the next update, which will fully resolve it on your website as well.
If you still experience any problems after disabling the option, just let us know. We’re here to help.
Hi, is the plugin suitable as booking portal? For example consultants register an account and set their own available hours ,,, and then clients book a consultation with the desired consultant. And the consultant has the right to accept or reject the consultation without admin interference, I need to build something like a booking hub website
Hello,
What you’re describing is absolutely possible, but not with the regular Booknetic.
For a multi-consultant booking portal where consultants can:
- Register their own accounts
- Manage their own availability
- Receive their own bookings
- Accept or reject appointments independently
- Operate without admin involvement
—you would need Booknetic SaaS together with the Tenant Directory feature.
https://booknetic.com/saas
https://www.booknetic.com/feature/tenant_business-directory
With Booknetic SaaS:
- Each consultant creates their own booking system (their own “tenant”)
- They manage their staff, services, schedule, notifications, payments, etc.
- Clients can discover consultants through the Tenant Directory and book directly
- The platform works exactly like a booking hub or marketplace
In the regular Booknetic plugin, staff members cannot self-register, and it is meant for a single business—not a multi-vendor booking portal.
Please let us know if you have further questions or concerns. We’re here to assist.
Have contacted support about updating from old version to the latest. After updating appointments page are not loading. Told that it would be fixed in next update. Didn’t happen. Waiting over a month.
Hello,
Thank you for your patience.
This issue occurs only in specific environments, mainly websites with 10,000+ appointments combined with lower server resources. In those cases, the appointments page may load slowly or fail to load.
We want to assure you that our team is actively working on deeper optimizations, and this problem is already included in our next development sprint. The fix is expected to be delivered in the upcoming updates.
Thank you for understanding, and we appreciate your patience while we finalize the optimization. If you need anything else, feel free to let us know.
Hello I have several of these plugins & I am not sure what website they are active on & some of the websites are also gone now. Can you advise how I manage my licenses? If I cannot do it can you contact me via email so I can send you my license codes so that i can see what websites they are active on. Thanks
Guys I am waiting to find out where my licenses are being used & manage them so that I can move them to new websites. Can someone please let me know where my licenses are being used or give me a portal where I can manage my license keys?
Hello,
Please contact us via email at info@booknetic.com.
Our team will assist you as soon as possible.
Pre-sales – urgent response required
1. Webhook, APIs included on this plugin? 2. can create the flow? 3. Can send WhatsApp reminder 4. Custom rules allow such as let admin to configure the public off days, blocked specific slots, block off hours 5. Can send reminder notifications before appointment day?
Hello,
Thanks for your interest.
1) Booknetic includes a Webhook add-on, which lets you send appointment data to any external platform (Zapier, Make, n8n, WhatsApp APIs, CRM, etc.). A full REST API is not included, but webhook automation covers most integrations.
https://www.booknetic.com/feature/wordpress-appointment-booking-plugin-with-webhook-and-zapier-ifttt
2) Yes. Booknetic has a powerful Workflow module where you can create flows such as:
• when appointment is created → send email/SMS/WhatsApp
• before appointment → send reminder
• after appointment → trigger webhook
• and more.
https://www.booknetic.com/feature/wordpress-appointment-booking-plugin-with-workflows
3) Yes. We have an official WhatsApp add-on (via Twilio) that allows sending WhatsApp notifications and reminders.
https://www.booknetic.com/feature/wordpress-appointment-booking-plugin-with-whatsapp-notifications
4) Yes. You can:
• set global off days / holidays
• block specific time slots
• block certain hours
• create busy slots
• manage staff schedules and special days
5) Yes, 100% supported. You can send reminders via Email, SMS, or WhatsApp (or all three) using the Workflow module.
https://www.booknetic.com/feature/wordpress-appointment-booking-plugin-with-reminders
Please let us know if you have further questions or concerns. We’re here to assist.
A limitation of the SaaS version is the lack of support for configuring a global webhook applied to new appointments.
Hello,
Thanks for your interest.
Could you please provide a bit more detail about your requirement?
I would like a workflow to be initiated in the main panel of the SaaS to encompass all tenant appointments. Would it be possible to implement this?
Hello,
It’s not possible to create one single workflow in the SaaS main panel that automatically runs for all tenant appointments globally. Workflows in Booknetic work inside each tenant’s own environment, not from the super-admin panel across all tenants. However, there is a practical workaround using our Tenant Templates add-on: https://www.booknetic.com/documentation/ready-made-tenant-templates
- With the Tenant Templates add-on, you can define a default setup (staff, services, locations, workflows, etc.).
- This template is then automatically applied to new tenants as soon as they register on your platform.
So what you can do is:
1) In the template, create a workflow that sends a notification (for example, “New appointment created”) to your admin email address.
2) Apply this template to all new tenants.
3) Result: whenever any tenant receives a booking, that workflow inside their account will also send a notification email to you.
Important note:
Tenants still have control over their own workflows. They can edit or delete these default workflows if they want. So this method works as a default/global setup, but tenants are free to change it later.
Please let us know if you have further questions or concerns. We’re here to assist.
It would be great to have an option to set different prices for various time slots. For example, we run a consultation business and need to set regular prices (250 USD) for time slots from Monday to Thursday: 10 AM–1 PM, 2 PM–5 PM, and 5 PM–8 PM. However, on Fridays, the 5 PM–8 PM slot costs 300 USD, and on weekends, all time slots are 300 USD.
Do you plan to add this feature or is here a workaround we can use to make it happen?
Hello,
Yes, this setup is absolutely possible using the Conditional Prices feature in Booknetic. https://www.booknetic.com/feature/wordpress-appointment-booking-plugin-with-conditional-prices
With Conditional Prices, you can create specific pricing rules based on the day of the week and time range. For example, you can set:
- Monday–Thursday (10 AM–8 PM) → $250
- Friday (5 PM–8 PM) → $300
- Saturday–Sunday (all time slots) → $300
Once these conditions are configured, Booknetic will automatically apply the correct price based on the customer’s selected day and time slot.
Hi,
I wanted to ask about the event booking plugin. I have seen it mentioned on your website for over two years now, but there haven’t been any updates. Could you please let me know if it’s still in development, and if so, when it might be available?
Also, will it support a multi-vendor setup where users can submit their own events? And will there be a seating chart feature included?
Hello,
Tank you for your message and for your continued interest in our upcoming Event Booking feature.
At the moment, we don’t have any concrete information or release date to share. The feature is still under consideration for future development, but no official planning or coding work has started yet.
We truly appreciate your interest and feedback — requests like yours help us prioritize future updates. Once we begin active development on the Event Booking module, we’ll announce it publicly through our website and newsletters.
Please let us know if you have further questions or concerns. We’re here to assist.
Hello,
I have a studio sport, and I have two machines. I want to show the availability of two machines at the same time so that couples can book the two machines at the same time. Is that possible with your plugin?
Hello,
Thanks for your interest.
Please contact us via email at info@booknetic.com and describe your use case in a bit more detail. Our team will review your setup and do their best to help you find the most suitable solution.
where is the saas version and how much is it, Interested on buying one.
Hello,
Thank you for your interest!
The SaaS version of Booknetic isn’t available on CodeCanyon, and it can only be purchased through our official website.
You can check out the pricing and all plan details here: https://www.booknetic.com/saas/pricing
If you have any questions about the plans or which one fits your needs best, feel free to ask. We’ll be happy to guide you.
Hi, I can’t install the plugin it’s show me this: Your server can not access our license server via CURL! Our license server is “https://api.fs-code.com”. Please contact your hosting provider and ask them to solve the problem.
Hello,
This issue is most likely happening because you’re trying to activate your staging license on a non-staging website. Please make sure your staging subdomain includes one of the following: test, testing, staging, localhost, or similar.
You can’t use a staging license on a live (production) website — it’s only valid for testing or development environments.
Once you activate it on a proper staging domain, the license should work without any issues.
For your further questions, please create a ticket in our support system. https://support.fs-code.com/ Our support team will assist you as soon as possible.
how I can download the live license, I was download the plugin from codecanyon?
Hello,
If your support period is still active, please create a ticket through our support system here: https://support.fs-code.com/. This will help us track your request and assist you more efficiently.
If your support period has expired, no worries—you can still contact us via email at info@booknetic.com. Please make sure to include your purchase code so we can verify your license and provide the necessary assistance.
Our support team will get back to you as soon as possible. We appreciate your patience and look forward to helping you.
Far too many bugs even after so many years!!! And when you report via comments they try to shut you down via emails or ask you to contact them via other means… if it is so good, it needs to be transparent and let users give honest feedbacks.
Despite few weeks back, a new update wiped out all the payment settings, and today again the Stripe payment setting just got reset by itself to undefined!!!! So no clients manage to make any booking or whatsoever! Also, the currency symbol sometimes changes from £ to $ by itself!
Hello,
The issue you’re describing was already identified and fixed in previous versions of Booknetic. The behavior you’re experiencing (payment settings resetting or currency symbol switching) typically occurs when the plugin or add-ons are not updated to the latest release.
Please update Booknetic and all installed add-ons to their latest versions, then clear your website cache (and browser cache) before checking again. Once updated, everything should function properly without these problems.
If you still notice any issues after updating, feel free to reach out — we’ll be happy to take another look and assist you further.
Hi, Your support Ticket system is terrible!!! We have an issues from you in the Manage lisence where lisence is missing and payd addons is missing and now we have to buye for an new support to fix your own issues?? Becuse it is not possible to post anything without renew support…. It can NOT be like we have to pay for something is wrong from FS code? TAL
Hello,
Thank you for your message and for taking the time to explain your concern. We completely understand your frustration, especially when the issue is not on your side.
At the moment, there are some temporary internal issues with the MyFS Code platform, which are affecting the visibility of licenses and purchased add-ons for some users. Please rest assured that our development team is already aware of this and is actively working to resolve it as quickly as possible.
You do not need to renew your support to get help for this issue. Even if your official support period has expired, we’ll make sure you receive assistance until everything is fully corrected.
Please contact us directly at info@booknetic.com, and our support team will handle your case with priority and help restore your missing licenses or add-ons.
We truly appreciate your patience and understanding while we work on resolving this matter. It will be fixed soon, and we’ll keep you updated once everything is back to normal.
Hi. Not used this in a while. If I try to create a category I get 500 error. If I try to create a style it just goes back to the main page. What can I do?
Hello,
Thank you for reaching out, and we’re sorry for any inconvenience you’ve experienced.
If your support period is still active, please create a ticket through our support system here: https://support.fs-code.com/. This will help us track your request and assist you more efficiently.
If your support period has expired, no worries—you can still contact us via email at info@booknetic.com. Please make sure to include your purchase code so we can verify your license and provide the necessary assistance.
Our support team will get back to you as soon as possible. We appreciate your patience and look forward to helping you.
Do you know how long it will take to resolve my license issue?
Hello,
Thank you for checking in.
Your license issue is part of the same ongoing synchronization problem affecting several users at the moment. Our development team is actively working on it, and resolving it is a top priority.
We expect to have everything synchronized and working properly very soon, and I’ll personally keep an eye on your case and update you as soon as it’s resolved.
Thank you for your patience and understanding while we finalize this fix.
I wasn’t aware there was a ongoing synchronisation problem. Thank you. Appreciated.
Hello,
You’re very welcome, and we appreciate your understanding. Yes, it’s a temporary synchronization issue on our side, and our team is already on it. Everything should be back to normal very soon.
Thanks again for your patience and cooperation!
Hi, ticket 32948…I opened this ticket on Saturday and to date I have not received any response even though I have a serious and urgent problem with your booknetic!
is it possible that no one answers after 5 days of requesting assistance??
Hello,
We sincerely apologize for the delay in our response. We’re currently reviewing your ticket and will get back to you shortly with an update and a solution.
Thank you for your patience and understanding.
Hello, I’ve purchased Booknetic and I’m having an issue with user permissions that seems unrelated to custom development or extra support.
The problem: even when I create a user role in the User Role Manager add-on and enable all permissions (Appointments = All, Calendar = All, Customers = All, etc.), that user still cannot select another Staff member when creating an appointment. The “Staff” dropdown is locked to their own profile.
This user is supposed to act as assistant, booking appointments on behalf of other staff (like doctors).
The only way it currently works is if I assign the user the Administrator role in WordPress, which defeats the purpose of role-based access control in Booknetic.
I also noticed there is no “Staff” module or permission listed inside the Role Manager, which might be related to the issue.
I’m running the latest version of Booknetic, and I’d just like to confirm whether this behavior is expected or a known limitation/bug, since it directly affects multi-staff workflows.
Could you please clarify if the “select other staff” capability is restricted to WP Admins, or if there’s a configuration step I might be missing inside the Role Manager?
Thank you in advance — I’m not asking for custom code, just clarification on how the plugin is intended to handle this use case.
Hello,
Thank you for reaching out, and we’re sorry for any inconvenience you’ve experienced.
If your support period is still active, please create a ticket through our support system here: https://support.fs-code.com/. This will help us track your request and assist you more efficiently.
If your support period has expired, no worries—you can still contact us via email at info@booknetic.com. Please make sure to include your purchase code so we can verify your license and provide the necessary assistance.
Our support team will get back to you as soon as possible. We appreciate your patience and look forward to helping you.
Seriously FIX the latest update! It has caused major issues!!!
SaaS version Version 3.6.0 Booknetic Version 4.8.6
Merchant can now apparently set the Stripe under Payment settings, but the stripe keys, even if input that is the same as the admin, it is not working!!!!
The currencies keep jumping from £ to $ for whatsoever!
The successful booking status and Failed payment booking status: selected options get cleared by itself randomly!
THIS IS NOT ACCEPTABLE!!!!! WHAT THE HELL IS GOING ON WITH THIS PLUGIN???? DID IT NOT GET THROUGH UAT BEFORE YOU PUSH THE UPDATE….. how to reverse the UPDATE NOW?????
Hello,
Thank you for reaching out, and we’re sorry for any inconvenience you’ve experienced.
If your support period is still active, please create a ticket through our support system here: https://support.fs-code.com/. This will help us track your request and assist you more efficiently.
If your support period has expired, no worries—you can still contact us via email at info@booknetic.com. Please make sure to include your purchase code so we can verify your license and provide the necessary assistance.
Our support team will get back to you as soon as possible. We appreciate your patience and look forward to helping you.
WHAT IS GOING ON WITH THE LATEST UPDATES!!!!!??? Customer is complaining saying the Stripe is no longer working, the currencies are somehow defaulting from £ to $. No customer is able to make any bookings!!? What THE HELL IS GOING ON?????
Hello,
Thank you for reaching out, and we’re sorry for any inconvenience you’ve experienced.
If your support period is still active, please create a ticket through our support system here: https://support.fs-code.com/. This will help us track your request and assist you more efficiently.
If your support period has expired, no worries—you can still contact us via email at info@booknetic.com. Please make sure to include your purchase code so we can verify your license and provide the necessary assistance.
Our support team will get back to you as soon as possible. We appreciate your patience and look forward to helping you.
I’m interested in buying it, but I have a question: is the script you’re selling here SaaS? The one priced at $139—does that mean my clients can have their own booking system and sell it to their clients?
What’s the difference between the $139 option and these: https://www.booknetic.com/saas/pricing ?
Because on that page I’ve seen prices of $674, $1,849, and $2,299.
Hello,
Thank you for your interest!
The $139 version you see here is the regular Booknetic plugin, which is designed for use on a single WordPress website — it’s not SaaS. You can use it to manage bookings for your own business (or your client’s business), but your clients cannot create their own booking systems under your installation.
On the other hand, the plans listed on https://booknetic.com/saas/pricing refer to Booknetic SaaS, which is a multi-tenant system. That version allows you to run your own booking platform, where your clients can register, get their own booking link (e.g., yourdomain.com/client), and manage their own booking systems independently.
So, in short:
$139 = Basic version of Booknetic for one site. https://www.booknetic.com/pricing
SaaS plans ($674–$2,299) = Full multi-tenant platform where your clients can have their own booking dashboards and sell to their customers. https://www.booknetic.com/saas/pricing
Can the the following scenario be handled by this plugin? The user purchases e.g. 10 bookings of the same type and pays for them Then he has the ability to book each one of them at his own convenience
Hello,
Yes. This can be handled perfectly using the Packages feature in Booknetic.
With the Packages add-on, you can create a package such as “10 Sessions” for any service type. The customer pays once upfront for the package, and afterward, they can book each of the 10 appointments individually at their convenience until all sessions are used.
Booknetic automatically tracks the number of remaining bookings in the package, so the user always knows how many sessions are left.
You can learn more about this feature here: https://www.booknetic.com/feature/packages
Please let us know if you have further questions or concerns. We’re here to assist.
Thank you for your reply! 2 more questions: 1) i assume the payment for the package can be completed through Woocommerce, right? 2) Is there a Packages demo available?
Hello,
Yes, the payment for packages can be completed through WooCommerce without any problem. You can use any WooCommerce-supported payment gateway for processing the package payments.
We don’t have a public live demo specifically for the Packages add-on, but we can create a private sandbox environment for you where you can test all functionalities before making a purchase.
Please contact us via email at info@booknetic.com, and we’ll set it up for you.
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