Hello,

Thank you for reporting this. The issue you’re seeing is related to caching, and it usually happens when old JavaScript files remain in your browser or site cache after an update.

Please clear your browser cache completely and also purge any website/server/CDN caches (if you’re using plugins like WP Rocket, Cloudflare, or your host’s caching system).

Once all caches are cleared, refresh the booking page. This way, the spinning icon and the console error will disappear, and everything will work normally.

Hello,

At the moment, it’s possible to reorder services and service categories, but not staff members or locations. The staff list follows the order in which the profiles were originally created.

If you want a specific staff member to appear first in the list, the only current workaround is to delete and recreate the staff profiles in the desired order.

Hello,

Thank you for your question.

To clarify, Booknetic does not currently include a full Google Sign-In (authentication) feature. The “Continue with Google” button you see on the booking panel is designed only to pre-fill the customer information fields (such as name and email) using data from their Google account.

It’s not a login or authentication system, so customers cannot use it to access the Customer Dashboard or sign in to an existing account. They’ll still need to log in using their standard email and password credentials.

We understand how convenient Google Sign-In can be, and this feature may be considered for future updates — but for now, it only assists with faster form completion during booking.

For your further questions, please create a ticket in our support system. https://support.fs-code.com/ Our support team will assist you as soon as possible.

Hello,

Thank you for reaching out and bringing this to our attention.

If you’ve already officially purchased those add-ons, they should be permanently linked to your license, and you shouldn’t be asked to pay for them again after an update. In normal conditions, your purchased add-ons will remain accessible and fully active.

If you believe there’s a mistake or something doesn’t look right on your end, please contact our support team through https://support.fs-code.com/ and our team will verify your license details and resolve the issue as soon as possible so you can regain access to your purchased add-ons without interruption.

Hello,

Thank you for reaching out, and we’re sorry for any inconvenience you’ve experienced.

If your support period is still active, please create a ticket through our support system here: https://support.fs-code.com/. This will help us track your request and assist you more efficiently.

If your support period has expired, no worries—you can still contact us via email at info@booknetic.com. Please make sure to include your purchase code so we can verify your license and provide the necessary assistance.

Our support team will get back to you as soon as possible. We appreciate your patience and look forward to helping you.

Hello,

Booknetic provides a webhook feature that allows you to send (push) data from Booknetic to third-party platforms such as Zapier, Make, IFTTT, and others. However, it does not support pulling data from external systems back into Booknetic. https://www.booknetic.com/feature/wordpress-appointment-booking-plugin-with-webhook-and-zapier-ifttt

Please let us know if you have further questions or concerns. We’re here to assist.

Hello,

You can easily revoke the license yourself. Please go to https://my.fs-code.com, log in with your account, and remove the current domain from your license. After that, you’ll be able to activate the plugin on your new WordPress site without any issues.

For your further questions, please create a ticket in our support system. https://support.fs-code.com/ Our support team will assist you as soon as possible.

Hello,

Thank you for reaching out. Even though your support period has expired, you are still entitled to download the latest version.

To help you with this, please contact us directly at info@booknetic.com. Our support team will guide you and provide the correct download URL so you can access the latest release. For faster processing, we recommend including your purchase code in the email so we can quickly verify your license.

Rest assured, once verified, you’ll be able to continue using the most up-to-date version of Booknetic without any issues.

Hello,

Thank you for reaching out, and we’re sorry for any inconvenience you’ve experienced.

If your support period is still active, please create a ticket through our support system here: https://support.fs-code.com/. This will help us track your request and assist you more efficiently.

If your support period has expired, no worries—you can still contact us via email at info@booknetic.com. Please make sure to include your purchase code so we can verify your license and provide the necessary assistance.

Our support team will get back to you as soon as possible. We appreciate your patience and look forward to helping you.

Hello,

Thanks for reaching out and letting us know. The issue with your account has now been resolved, and you can create a ticket in our support system without any problems.

Please go ahead and try again. You should now be able to submit your request normally. If you run into anything else, just let me know and we’ll make sure you’re taken care of.

Hello,

Booknetic services themselves cannot be sold as separate WooCommerce products. In other words, you won’t be able to list each of your Booknetic classes or lessons directly as individual WooCommerce products.

However, Booknetic does integrate with WooCommerce as a payment method. This means that when a customer books a service through Booknetic, the payment can be processed via WooCommerce, giving you access to all the WooCommerce-supported gateways (Stripe, PayPal, Klarna, etc.) and their order management features.

So while you won’t manage classes/lessons as WooCommerce products, you can absolutely benefit from WooCommerce’s wide range of payment options for your bookings. https://www.booknetic.com/documentation/integration-woocoomerce

We hope this clears things up! Let us know if you have further questions or concerns.

I need here a fast support! All client data and bookings are away…..

all gone

Hello,

We’re very sorry to hear about your experience. We completely understand how stressful it is when data appears to be missing. Please be assured that Booknetic updates do not delete appointment or client records. In rare cases, however, something may go wrong during the update process or with the database connection.

The fastest way to resolve this is to ask your hosting provider to restore your site (including the database) from the day before the update. That will bring your data back immediately. Once restored, you’ll be able to update safely again.

We know how important your data is, and we’re here to help make sure everything runs smoothly for you. If you’d like, please also contact us directly so we can guide you step by step.

Hello,

Thank you for reaching out and for your interest in our plugins.

To clarify, if your intention is to use a snippets manager plugin (such as WP Snippets AI or Code Snippets) to inject small pieces of custom code into Booknetic, you are free to experiment with this. However, please note that we do not provide full support for custom code that is added through third-party snippet tools.

On the other hand, if your question was about installing Booknetic itself (or its add-ons) through a snippets plugin, that is unfortunately not possible. Booknetic is a full WordPress plugin that must be installed the standard way — through Plugins → Add New → Upload Plugin or via FTP. Snippet managers are only designed for short bits of PHP/JS/CSS code, not for installing complete plugins.

I hope this clears things up. If your goal is to install and run Booknetic, please use the normal WordPress plugin installation method, and you’ll be all set.

Hello,

Thank you for reaching out, and we’re sorry for any inconvenience you’ve experienced.

If your support period has expired, no worries—you can still contact us via email at info@booknetic.com. Please make sure to include your purchase code so we can verify your license and provide the necessary assistance.

Our support team will get back to you as soon as possible. We appreciate your patience and look forward to helping you.

Hello,

Thank you for reaching out, and we’re sorry for any inconvenience you’ve experienced.

If your support period is still active, please create a ticket through our support system here: https://support.fs-code.com/. This will help us track your request and assist you more efficiently.

If your support period has expired, no worries—you can still contact us via email at info@booknetic.com. Please make sure to include your purchase code so we can verify your license and provide the necessary assistance.

Our support team will get back to you as soon as possible. We appreciate your patience and look forward to helping you.

Hello,

Thank you for your interest in Booknetic! Let us clarify the differences for you:

Codecanyon purchase ($139): This includes the core plugin only with 6 months of support. It does not include any add-ons.

Our official website purchase ($79 – Basic plan): This is equivalent to the Codecanyon purchase (core plugin only), but it comes with 1 year of support by default and is priced lower.

Other website plans (Standard, Premium, Elite): These bundles include the core plugin plus add-ons, with each higher tier including more add-ons. All include 1 year of support.

So, if you only want the core plugin, the Basic plan on our website is the same as the Codecanyon version, but with a longer support period and a better price. If you’re also interested in add-ons, then the Standard, Premium, or Elite plans would be the better choice.

We hope this clears it up! Let us know if you’d like me to recommend the best package based on your use case.

Hello,

Thanks for flagging this. For clarity: 4.8.1 is a beta build, not a public/stable release. Only opted-in beta users receive it. The current stable you (and everyone else) should stay on is 4.7.8.

We haven’t received similar reports so far. Please contact us with details so we can investigate properly:

- macOS & Safari versions
- Exact pages showing blank screens
- Steps to reproduce
- Any console/network errors (from Safari’s Web Inspector)
- List of active plugins/theme

You can open a ticket via our support portal or email info@booknetic.com. We appreciate beta feedback—issues found in beta are fixed before general release.

Hello,

Thank you for reaching out, and we’re sorry for any inconvenience you’ve experienced.

If your support period is still active, please create a ticket through our support system here: https://support.fs-code.com/. This will help us track your request and assist you more efficiently.

If your support period has expired, no worries—you can still contact us via email at info@booknetic.com. Please make sure to include your purchase code so we can verify your license and provide the necessary assistance.

Our support team will get back to you as soon as possible. We appreciate your patience and look forward to helping you.

Hello,

Please create a ticket at http://support.fs-code.com. Our support team will help you as soon as possible.

Hello,

We understand your concern. Let me break it down clearly:

If you purchase 5x Elite licenses, the cost will be $2,900. In comparison, the Infinity tier of Booknetic SaaS is only $2,300. That means you save $600 right away, and at the same time, you get unlimited tenants instead of being locked to just 5 installations.

With SaaS, each tenant can use the system exactly like a regular Booknetic user and they will have their own booking setup, services, staff, payments, and notifications. The main difference is that it’s all managed under one central installation, which makes updates, add-ons, and overall maintenance much easier and far less time-consuming.

Please let us know if you have further questions or concerns. We’re here to assist.

No, I’m buying 5 installs for €139 on themeforest.

I believe your commercial proposal violates themeforest’s terms and conditions. In fact, the codecanyon staff is contacting all of us users.

Be careful!

Hello,

The license you are referring to at €139 on ThemeForest is actually available for $79 on our official website. We are not violating Envato’s terms by offering this; as the product author, we have the full right to sell our product outside of Envato. The only difference is that Envato takes a commission on sales through their marketplace, which is why the price is higher there.

If you’d like, you can purchase directly from our website at the lower price, or continue with Envato if you prefer. Either option is fully valid and supported.