8408 comments found.
Hi bro, my site does not load correctly but loads the files and folders, what do I do or how do I fix this? Can you help me pls or advise? Your urgent response will be appreciated. Thanks
Hey
Sure. Please open a ticket or send us a direct email https://codecanyon.net/user/kbrmedia
Hi, you replied a bit late. We managed to fix it. We will keep you posted if at all. Thanks
Hey
Glad it was fixed 
Hey,
I’ve noticed that around 80% of our website’s blog articles are getting indexed automatically, but the Help Center FAQs Related Articles are not being indexed. Could you help me understand why this might be happening?
Do you think this could be related to sitemap configuration, or is there another underlying issue preventing these pages from being indexed?
Thanks for your help!
Hello
The sitemap contains both blog articles and help categories. There is nothing to prevent crawlers from indexing it. It is possible that that crawlers assigned a higher priority to blog articles but that does not mean help articles will not get indexed: https://www.awesomescreenshot.com/image/57936294?key=84d294e2ad00ad7cec9db8d51a186fb7
I had someone view a QR code image from a very far away country. This QR code is very new and has not been published anywhere. I am concerned this and future QR code image files are just available for crawling. Is that the case? Does anyone know more, are they hashed etc? Trying to get an understanding of the security. Thanks
Hey
The QR code contains random short urls so most likely a bot or someone visited your website with a random url and found a match. The likelihood of this happening is very low.
Please Check this ticket and resolve it. #32738
Hello
Already answered.
Hello, Pre-purchase question:
Do you have plans to develop a mobile app for this script, if so when will you release it and in which language are you developing it?
Hello
We have already finished the iOS app. Just need to finish the android app. The iOS app is on swift and the android is on react. It should be released in January.
Hi,
WE know the Biopage has Product but that would be fit for one product.
Any plan for make things more like Shop or more advance like streamlined checkout experience in the Biopage with something like Paypal/Bank Transfer by send to special page/order confirmation form?
Hey
Coming soon. Already built.
Nice. Is this come up in the next release?
Hey
Most likely as a plugin.
Seems cool plugin with many possibilities
Is the plugin release will be before Christmas or end of 2025?
Hey
Mostly likely January 2026.
Hi,
Is this coming this January?
Hey
Yes.
Is this full shopping experiences with checkout, payment, and delivery? or would be like product catalog?
Hey
Yes. It will have products, SKUs, checkout and the ability to mark products as shipped. It is kind of a full e-commerce system. At the moment, it is only implemented with Stripe because the site owner will be able to receive a commission on sales but we will be adding more payment systems as soon as we figure out how the site owner can earn the commission without them having to hassle with payouts.
If the payment isnt Stripe or Paypal, Need another way to collect your commission (e.g., monthly invoice, wallet balance, or requiring them to top up)
Hey
If there are no options, we will be adding the ability to request a withdrawal.
Hi GemPixel, please have a look at ticket #32733 you responded to my problem and I have reverted back to your solution.
Please have a look.
Hello
Already answered.
Yes, thank you so much and it worked.
I wanted to request if you could please reset my license please as I have changed my domain and I am not able to update the script. I am getting the following error
“An error occurred: This purchase code has already been used with another domain. You need one license per domain name. Please send us an email to reset it.”
Hey
Done.
Can i get someone to help me fix my index page. i messed it up trying to edit the Php file. So i deleted the whole file and try to reinstall and the purchase code wont let me
Hey
I already answered you.
You support service is slow
Hey
Already answered. We don’t work during the weekend.
User Roles & Permission not working…..there is still a BUG
I create a user role say User_Free and allow only 1 permission view links then its still showing all links and menu including admin menu
Hey
I am not sure what you mean. The role and permission feature is for admin / moderators. It is not for general users.
Hello, I want to confirm a few details…
I am building a simple device-pairing system (similar to a short-link workflow), and I want to know if your script already supports this, or if you can add it as a custom feature.
What I need:
1. No login required for visitors… When a user opens my main URL on a Desktop/mobile etc browser, it should automatically show a unique 5–6 digit code, based on that Desktop/Mobile browser/device.
- The code must remain the same every time for that specific browser, but must be different for every other browser/device.2. Second page for mobile
– Another URL (example: site.com/go) should ask the user to enter the 5–6 digit code.
– After entering the code, the mobile user should see a simple interface where they can paste any download link or URL, and it should immediately appear on the Desktop/main url page. No login or account system should be required.
3. Live connection
– When the mobile user pastes a link or submits a new URL, the desktop browser/main url page should update instantly or reload to show that button/link.
4. Simple admin control (optional)
– A very small backend page for me only, to reset or clear codes if needed.
My questions:
1. Does your existing script already support any of these features?
2. If not, can you add them as a customization?
3. What would be the cost and the time needed for this custom work?
Please let me know your price and whether you can handle this type of device-pairing logic (fingerprinting + code mapping + simple real-time update).
Thank you.
Hey
Answered to your email.
I need help with language translation. There are some phrases I can’t find in the Admin “Dashboard > Languages”. I added them to the app.php file at “storage/languages”, but they don’t show up on the homepage. For example, the phrase “Trusted by thousands of users worldwide” – “Intuitive, Secure
& Dynamic”. Where can I find it?
Hello
Have you tried to sync your existing language files?
I’ve synced it, but the error is still there!
After syncing, that phrase appeared. I created a translation and saved it, but it disappeared again.
Hello
That happens because your php configuration is not set properly. Make sure the php max_input_vars is set to 3000 to make sure there is enough for all strings.
Is this hosted entirely by us or we have to log into your portal/site for any part of this?
Hello
That is 100% hosted on your server and you have full control.
Hey
some question for cpanel to Non Cpanel VPS Server Premium URL Shortener scripti setup:
1. how to transfer data backup cpanel to non cpanel
2. how to install ssl on non cpanel vps server
3. how to access files
4. how to create mail on non cpanel server
5. prons of non cpanel website
thanks
Hello
1) You can just compress the site folder in a zip and unzip it in the new server. You also need to export the database and import it on the new server. There are plenty of tutorials online. We also provide migration services.
2) You can use Certbot to generate free ssl.
3) You can access them via FTP
4) Servers by default do not come with a mail module. You will need to install them however I highly recommend using a third party service like AWS SES or sites like sendgrid.
5) There are a lot of pros however it will require some maintenance on your part.
1. docker or native setup or cpanel is best for security and website performance? 2. can you give me tutorial how to setup this 3. if i use docker, Will the user’s custom domain be added directly to the server?
Hello
1. cPanel comes with many modules pre-installed however you can install those same modules on VPS e.g. firewall, anitvirus etc. You can search for “How to secure a VPS” and there are thousands of tutorials.
3. Yes but you will need to configure it.
I tested and liked the system, but the downsides are that there’s no way to limit alias editing per plan, and in this country, Mercado Pago is more commonly used, and you’re the only one that charges separately for this payment method, which doesn’t make sense when you offer various free payment methods and then charge for Mercado Pago.
Hello
We have added the ability to limit number of aliases per plan. We do not charge extra for Mercado Pago. You just need extended license and you will have access to all payment modules.
Hello,
Can you check these tickets when you are free #32700 , #32468 ?
Thank you.
Hey
Checking tickets right now
Hi,
Tickets are still pending , can you check when you have time?
Thank you
Hey
I believe I answered them. Let me check.
Hi!
I have my own CDN server, how can I connect it to the app?
I want to host “URL Shortener” on the “link.com” domain, and the cdn server on “cdn.link.com”.
In the settings, I only see connections to popular services. I’m willing to manually fix the code, just tell me what to do.
Hey
Which files are you hosting on your CDN server? If you are hosting the static files, you can change the following code in the file config.php
define(‘CDNASSETS’, null);
Replace null by the link to your CDN server. Make sure that the link point to static files.
For uploads, you can also do that however new uploads will not be uploaded directly to your server unless you have automatic sync.
Thank you! Yes, I’m hosting static files on a CDN. Will this speed up links and redirects for users who click on them?
Hello
This will only speed up your page loads. To speed up redirects, go to admin > tools > Find Optimize Indexes and make sure both url and stats has a checkmark.
Wasn’t today supposed to be the day for the extended leave promotion?
Hey
The extended license sale will be live shortly. We will post an update on our X. https://x.com/kbrmedia
But you said there would be a promotion today, is it too soon now? I can’t wait, I’m sorry.
Hey
Yes. The current promotion will end in a few hours. As soon as that ends, the extended promotion will go live.
Can the script “Hide your referrer” ?
Hey
It already does if you use the splash page setting, It will override the original referrer.
Has the new theme been published? And will there be a discount on the new theme on Black Friday?
Hey
Not yet. It is waiting to be reviewed. At this moment we will not have a discount on that theme.
The new theme hasn’t been added yet, maybe codecanyon is still pending… Can I see a demo of the new theme??
Hey
Yes they keep asking us questions and each time we answer it takes 2-3 days. It will get approved soon. If you want a preview, send me an email.
this is my mail: durjaybiswas13@gmail.com
Hello, I hope you’re doing well. I wanted to follow up regarding the new theme approval. Could you please let me know if there is any update on when it is expected to be published?
Thank you for your time and support.
Hey
We just got back from holiday vacation. I will take care of this on Monday.
Hey! Happy Monday Just checking in — has the new theme been added today? Also, is there any update on the main script update? Thanks so much!
Hey
The update will be released this week. The theme will follow.
