KBRmedia supports this item


This author's response time can be up to 2 business days.

Popular questions for this item

I am having some issues with this script, what do I do?

Please note that I am dedicated to provide a premium yet free support for all of my customers. There are several ways you can reach me, here is a list.

You can first consult the list of FAQ here: http://support.gempixel.com/solution/categories/68759

If your issue isn’t listed there or the fix/solution doesn’t work for you, you can submit a ticket: http://support.gempixel.com/support/tickets/new

Or if you prefer, you can send me an email either from http://gempixel.com/contact or http://codecanyon.net/user/KBRmedia#from

Does it work with Nginx?

Yes. However the only issue might arise from URL rewriting. The following code has been tested by me and a couple of buyers and seem to work fine. Please note that this code must be added to nginx.conf and you will need restart your server for the change to apply. The code below should be added within the server { } block.

 if (!-e $request_filename)
        rewrite ^/admin/(.*)?$ /admin/index.php?a=$1 break;
        rewrite ^/(.*)$ /index.php?a=$1 last;

The redirect URL shows a blank page however works after a second reload. Why?

The reason for that is that your server has already loaded the GeoIP database which is required to get the user’s location. The file in includes/library/geoip.inc will need to be updated using the one maintained on the GitHub page

I am getting a 403 and.or 404 error when I update settings or try to upload something, what causes this?

403 and/or 404 errors when submitting a form are usually generated by an apache module called Mod Security. Almost all webhost providers have this enabled on their servers to protect their users. However some webhosts are using strict rules to prevent attacks so this is why it throws a these errors. You can contact your webhost to white-list your domain from using these rules.

When are you going to release an update and what is being included in it?

I will keep working on updates as long as there is a need. The release date will always be indeterminate because I have several other projects that I want to work on as well. Generally, major updates will take about 3-4 months after each update.

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Contact the author

This author will respond to buyers' questions and provides limited support through their own support system.

Item support includes:

  • Availability of the author to answer questions
  • Answering technical questions about item’s features
  • Assistance with reported bugs and issues
  • Help with included 3rd party assets

However, item support does not include:

  • Customization services
  • Installation services

View the item support policy