6589 comments found.
Pre-Sale: Is it possible to integrate this with Perfex CRM, WordPress and Google Workspaces? Any responses appreciated.
Hi! First of all, I want to say that I really like Acelle, it’s a very solid product and I’m enjoying working with it. I just have a few questions and concerns that I hope you can help me with:
Global tracking domain Is it possible to set a single tracking domain for the entire system? For example, instead of using domain.com/... as the tracking links, I would like to use something like tracking.domain.com globally for all users and all campaigns.
Support status mismatch Inside my Acelle installation, it shows “Support Expired”, but CodeCanyon shows that I still have 6 months of active support (I just purchased the item). Could you clarify why this happens or how to fix the support status?
Tracking Domains menu missing in user panel In the frontend (customer view), the left-side menu does not show the “Tracking Domains” section. If I search using the top search bar, the page appears and works correctly, so the functionality exists, but the menu link itself is missing. Is this expected, or is there something wrong in my installation?
“Users must use their own tracking domains” doesn’t seem to enforce anything In the plan settings, I enabled the option “Users must use their own tracking domains”. However, after enabling it, I tested by sending a campaign from the user panel, and the campaign was sent successfully without adding any tracking domain. How is this restriction enforced? Am I missing a configuration step?
Tracking domain verified, but not selectable in campaigns I successfully added and verified a tracking domain using the provided PHP script. It now appears in the admin list as “verified”, but there is no option inside the campaign setup for the user to select which tracking domain to use. Should this option appear during campaign creation, or is this automatic?
I would really appreciate your guidance on these points. Thanks in advance, and again, great product!
Hi! I just wanted to add an additional note while waiting for your response.
I checked the official demo, and in the demo everything appears correctly:
The Tracking Domains menu is visible in the customer left panel.
The option to select a tracking domain during campaign creation is also available.
However, the demo is running version 4.0.24, while my installation is running the latest 4.1.5. In version 4.1.5, both of these UI elements are missing. The Tracking Domains page works if accessed manually, but the option to select a tracking domain inside a campaign does not appear anywhere, so there is currently no way for a customer to assign a tracking domain to a campaign in 4.1.5.
It seems like something may have been overlooked in this recent update.
Could you please take a look and fix this in version 4.1.5? Thank you!
I request that you give me an additional $10 discount for Black Friday day because most products are offering a 50% discount. This is my humble request.
ok, have an issue concerning PHP version , lower or higher interferes with other wp sites, what can I do. you have given access through support email. thanks.
Dear Johnyes. Thank you for your interest in our product and for reaching out to us. Acelle is fully compatible with any latest version of PHP. Should you run into any issue with the setup, please shoot us a message through our profile / support contact form, our support team will get back to you shortly. Thank you.
I have a standard license. Am I able to install and use it for my needs now and when I need to convert it to SaaS upgrade the license to extended and just change the key in my admin? Will it break anything I have configured for myself if I do this? Since I bought extended license can I upgrade for the difference in license amount?
Dear @SE7ENFIVE. Thank you for your interest in our product and for reaching out to us. With a regular license, you can use the product for your own or your own team/company If you want to use our product as a SAAS (Software as a service), then you will need an extended license With an extended license, you are free to re-brand or/and customize and charge your users for using it.
Hope it adds clarity or let us know if you need further assistance
Hi Devs,
Tired of email bounces killing your campaign ROI? Integrate SnapValid.com – they seem to have lightning-fast API verifies emails in seconds keeping lists ultra-clean for max engagement.
Any plans to integrate SnapValid? It seems to be better than several other providers you have included.
I updated to the latest version today, and many items are showing up as: messages.campaign_status_scheduled. It seems the translation is outdated or missing. How do I update the translations to a newer version? Or where can I download them?
any answer about translations?
Brevo API and emaillistverify API available?
Yes, Brevo API (or any SMTP connection with any service provider) is supported. You can simply create an SMTP connection and you will be able to choose connection type (traditional or a specific API service). Or please shoot us a message through our profile / support contact form, our support team will get back to you shortly. Thank you.
i recently bought your app, great work but i need you to add a field in lists details thats name for internal reference in next update
thanks
and how do i add tracking domain? while setting up automation it asks me to select tracking domain, but i dont see option in admin or user login to add tracking domain, please help
your support is pathetic, i received a “sorry for the late response.” email 5 days ago, since then i have sent 4 emails and still no response
i am sure in a week you will apologize but what is the use of that useless apology?pathetic people
Hello. I was trying to use green forms to integrate acellemail into an html website, but the api seems to only fetch up to 10 lists. How can I change that? This is the form I’m trying to use https://codecanyon.net/item/green-forms-standalone-form-builder/23651798
I can’t tell if I can run A/B Tests on campaigns.
Hi Louis, whenever any user purchase any plan it shows this error “We cannot charge the invoice #68fe8c085e7ca. Error from :service: Payment done, but something went wrong after that: foreach() argument must be of type array|object, null given ” due to which they get stuck on plan selection page. please resolve the issue asap
Dear @guessdigitalapps. Thank you for your interest in our product and for reaching out to us. It is likely limit setting with your Payment account. Please shoot us a message through our profile / support contact form, our support team will get back to you shortly. Thank you.
Hi we found Sub-accounts option in admin panel with below description. SendGrid and ElasticEmail support creating sub-accounts that belong to a parent account. Sub-accounts are provided in order to help you segment your email sending and API activity
But we not found any option to add any sub-account there mean who have subaccount in elasticmail how to add here.
waiting for your reply
Dear @DssIndia. Thank you for your interest in our product and for reaching out to us. Sub-account is supported for certain types of delivery service you connect with. Please shoot us a message through our profile / support contact form, our support team will get back to you shortly. Thank you.
I keep getting a sending credits error even though I have set the sending credits to unlimited.
PHP CLI ERROR Error: Credits exceeded/var/www/mailer/storage/app/quota/subscription-send-email-credits-68e691233488e
Dear @derreckn. Thank you for your interest in our product and for reaching out to us. It is likely a permission issue with Acelle files on your server. Could you please check to make sure the web app server (Apache/Nginx) has enough permission on Acelle source files? Or please shoot us a message through our profile / support contact form, our support team will get back to you shortly. Thank you.
1. Please check this screenshot: https://prnt.sc/KHSWlMu8qFRM (What is GeoIP Error means?)
2. Also How can I see what version script I am using now? I don’t see any update release notification or the script current version number in my admin panel?
Dear @creativezak. Thank you for your interest in our product and for reaching out to us.
1. Sometimes Acelle does not trust an IP address and it might raise a warning like that. No worries as it is normally and does not affect your campaign and tracking statistics.
2. You can login to the admin area, then go to Settings > All Settings > Upgrade -> to see your current version
BTW, Acelle comes with an Upgrade Manager that allows you to perform a live upgrade to any newer version.
This is a quick and seamless upgrade process that does not require you to reinstall the web application. All user data and application settings are preserved.
Hello Louis, The sending identity option is missing how i will bring it back? thanks
Thank you for your interest in our product and for reaching out to us. It was a deprecated feature which was replaced by our new Domain Verification. Please shoot us a message through our profile / support contact form, our support team will get back to you shortly. Thank you.
Great work!
Thank you Acnoo .
can you add the WhatsApp automation tool inside this email automation . if you add this indian people can easily communicate with this . can you add that ? only using offcial whatsapp cloud api .you just need to add some trigger of whastapp. 1 on 1 message features + broadcast using official what’‘sapp api . simple thing . can you just add to this saas site
Thank you for your interest in our product and for reaching out to us. Appreciate your feedback. Please shoot us a message through our profile / support contact form, our support team will get back to you shortly to discuss the features you suggest. Thank you.
Zeptomail would be great addition.
Thank you for your interest in our product. You can have Acelle connect with any SMTP service available including Zeptomail. Thank you.
can you add scoreapp platform features in this acelle system . becase nowadays we need to qualify each leads . to check the lead is best fit for us or not we need to use score . after asking some question it will give net funnel urls result based on that . if the person get more 90/100 then he is qualified + he redirect to our main program , if the lead get 50/100 then they will redirect to another result page . this is simple qualifiying or flitering poor leads and quality leads system . check scoreapp platform for more details. and can you impleemtn this then this product have huge valuable . because this is no one know . only some agencies . nowadays we need quality and high paying customers so if yoi give this in our saas our customers can use this features for thire customer filteration purpose. very important feature and that best for this email marketing system
Thank you for your interest in our product and for reaching out to us. Appreciate your feedback. Please shoot us a message through our profile / support contact form, our support team will get back to you shortly to discuss the features you suggest. Thank you.
