4897 comments found.
Hello, i got this error when i send a campaign to 100+ email list :
Serialization failure: 1213 Deadlock found when trying to get lock; try restarting transaction (SQL: delete from `jobs` where `id` = 15734)it’s Ubuntu 20.04.4 LTS, with mariadb, maybe i have to change some mysql settings ? Can you send me the process please ?
I reinstalled the software from scratch. I use an amazon ec2 instance with ubuntu 20.04. I installed apache with php 7.4, but instead of using a maria DB on the instance, I use a database with the amazon RDS service. Everything works perfectly for me now. Best regards,
Hello @samylh. Thank you for your interest in our product and for the update. GLAD to know that you were able to get it up and running. Just shoot us a message if you run into any other issue. Thank you.
Hi, I sent a support email a few days ago and still haven’t received a response. Could you check this please?
Hello @gerand. Thank you for your interest in our product and for reaching out to us. Our support team will get back to you shortly via email. Thank you.
Hi Acelle support team,
I sent you guys an email with the attached image few days ago, please help me recheck it, it’s about URL generated error while I’m trying to use Tracking Domain feature
Have a great day!
Hello @chienerp. Thank you for your interest in our product and for reaching out to us. Our support team will get back to you shortly via email. Thank you.
This comment is currently being reviewed.
can you add paymongo payment gateway? because here in the Philippines, we use gcash,paymaya payments
Hello @kainzerdick. Thank you for your interest in our product and for reaching out to us. Please shoot us a message through our profile / support contact form, our support team will get back to you shortly with more details on the payment gateway integration you need. Thank you.
Hi Louis! Found a bug, sometimes the pause of the company does not work. You press pause, refresh the page with the list of companies and see that the company is again with the status of sending. This behavior is not always, but very common, especially for companies that have a large mailing list or large email.
could you help me with this error after the update it shows me
ERROR
Error executing job. SQLSTATE42000: Syntax error or access violation: 1071 Specified key was too long; max key length is 767 bytes (SQL: CREATE INDEX _index_email___tmp_subscribers ON __tmp_subscribers(`email`)
Could you help me with this error and I also wanted to know if there is how to increase the pat tags to insert in the delivery template as an example to increase the age in the subscription form and also that field is in the tags
since I bought Acelle I feel that the online editor is extremely slow. Is there any fix for this?
Is there a reason it is suggested to install on a subdomain?
Hello, I am interested in your product. but i have one question. Is it possible for emails on gmail to appear on inbox instead of promotion? most people ignore promotional emails… i want this one to be on inbox.
However, Acelle provides tools so that you can employ to improve your emails’ reputation.
The easiest way is to add a sending domain, then use it for your campaign (as FROM EMAIL address) so that your emails are signed with the domain’s identity (DKIM), making them much more likely to reach recipients’ INBOX. You can login to your client area, then go to Sending > Sending Domain to try it.
Hope it helps or let us know if you need further assistance.
Plugin to connect this to wordpress? Or which existing one works with it pls? I’ve already added this to cart, just making sure it’s better than mailwizz as I have picked this.
Hello, two questions:
1) If I purchase regular license and want to upgrade to extended license, will you provide refund on Regular or a way to just pay the difference?
2) If I upgrade, will I need to reinstall everything?
I am planning to purchase initially just for my own businesses, but would like to sell as a SaaS eventually. I want to make sure I won’t lose any data when I make the upgrade.
is there a way you can add a honeypot field or hidden field to signup form when user signups, much less intrusive than captcha
Please, it’s now 7 days waiting for a reply from you to my email, and it totals more than 13 days for the same request. I appreciate your help, and I hope you can reply to me as soon as you can. Regards,
when I create a list and I’m going to set an email to send, the system displays emails from other accounts. How do I hide? I need each account to see only what it registered as a domain and email.
Hallo Sir. I opened two tickets because of installation problems. Can you give me a feedback? Thanks
Hi Louis!
Update your mysql queries and indexes, this will speed up work with the database dozens of times, namely
ALTER TABLE `PREFIX_customers` ADD INDEX `PREFIX_customers_idx_id` (`id`); ALTER TABLE `PREFIX_mail_lists` ADD INDEX `PREFIX_mail_lists_idx_id` (`id`); ALTER TABLE `PREFIX_subscribers` ADD INDEX `PREFIX_subscribers_idx_created_at` (`created_at`); ALTER TABLE `PREFIX_subscribers` ADD INDEX `PREFIX_subscribers_idx_mail_id_created_at` (`mail_list_id`,`created_at`); ALTER TABLE `PREFIX_subscribers` ADD INDEX `PREFIX_subscribers_idx_mail_id_status` (`mail_list_id`,`status`); ALTER TABLE `PREFIX_subscribers` ADD INDEX `PREFIX_subscribers_idx_email_id` (`email`,`id`);
and also replace queries like thisSELECT count() AS aggregate FROM `PREFIX_subscribers` WHERE ( ( PREFIX_subscribers.mail_list_id = 6 ) ) AND NOT EXISTS ( SELECT one FROM PREFIX_tracking_logs t JOIN PREFIX_subscribers AS s1 ON t.subscriber_id = s1.id WHERE ( t.campaign_id = 7 ) AND ( PREFIX_subscribers.email = s1.email ) ) AND `PREFIX_subscribers`.`status` = ‘subscribed’
on the
SELECT count() AS aggregate FROM `PREFIX_subscribers` WHERE ( ( PREFIX_subscribers.mail_list_id = 6 ) ) AND PREFIX_subscribers.email NOT IN ( SELECT email FROM PREFIX_tracking_logs t JOIN PREFIX_subscribers s ON t.subscriber_id = s.id WHERE t.campaign_id = 7 ) AND `PREFIX_subscribers`.`status` = ‘subscribed’
and
select count() as aggregate from `PREFIX_subscribers` left join `PREFIX_mail_lists` on `PREFIX_mail_lists`.`id` = `PREFIX_subscribers`.`mail_list_id` left join `PREFIX_customers` on `PREFIX_customers`.`id` = `PREFIX_mail_lists`.`customer_id` where `PREFIX_customers`.`id` = 1 and `PREFIX_subscribers`.`created_at` >= ‘2022-02-01 00:00:00’ and `PREFIX_subscribers`.`created_at` <= ‘2022-02-28 23:59:59’
on the
SELECT count() AS aggregate FROM `PREFIX_subscribers` LEFT JOIN `PREFIX_mail_lists` ON `PREFIX_mail_lists`.`id` = `PREFIX_subscribers`.`mail_list_id` INNER JOIN `PREFIX_customers` ON `PREFIX_customers`.`id` = `PREFIX_mail_lists`.`customer_id` WHERE `PREFIX_customers`.`id` = 1 AND `PREFIX_subscribers`.`created_at` >= ‘2022-02-01 00:00:00’ AND `PREFIX_subscribers`.`created_at` <= ‘2022-02-28 23:59:59’
