817 comments found.
i sent test email 3 times its goes to spam folder wich is not good, i have brand new domain, please solve it for me thanks.
Hi there i am not able to install it right and if someone here is willing to help i am willing to pay for that …support = 0…i cant import list or send emails
It seems you did not setup the cronjob on your hosting server yet Cronjob is needed for actually sending email campaigns, updating the listing as well as verifying/importing/exporting Please go to Admin View > Setting > All Settings > Background Job Then capture the conjob generated by Acelle Mail and install it into your hosting server
Let me know if you are not familiar with setting up cronjob, we can help then
Hey there,
The app tends to load the automation rules, campaigns, and templates very slowly.
And also, I can’t seem to create a new automation rule – it stops loading completely after choosing the trigger and clicking “Save & Next”
Do you know why this would be happening?
Nothing seems to be wrong with our server, and it has usually been very fast at loading.
If you have any suggestions or can help in any way, please let me know.
Thanks!
Hello @infopreneuragency. Can you just provide us with access to your webapp so that we can troubleshoot it for you?
sure… do you need server access?
yes, SSH access will help if it is possible. Please send it via our profile/support contact form. We will be back to you when we are back to work on Monday. Thank you.
ok, I can give you cpanel access, and in the cpanel, you can manage ssh keys
I have sent a support request email yesterday.. could you please respond or am asking here again : 1. Is it possible to change the look & feel of the admin & User dashboards to another theme for example can we buy another laravel dashboard from another coder on Code canyon and redo the look & feel of your admin dash to new look & feel. If that can be done would you do it & how much is the cost & time needed.
Example : http://keenthemes.com/metronic/preview/?demo=default#
Or can you suggest any theme that will suit
Hi, How to change the text in footer.. “© 2017. Acelle Email Marketing Application by acellemail.com”...??
Acelle Mail lets you customize the user interface (UI) text in all areas of the webapp (titles, labels, tooltips, links/buttons, forms…)
1. Go to Admin view > Settings > Language 2. Click on the Translate button next to the language you are using 3. Typing the new UI text you desire in the editor 4. Click the Save button to save your changes
You can also change the default Acelle logos in the Setting > General dashboard to make it your own brand
Let me know if this is what you expected.
Hello Louis. Where can i find the templates ass in the demo dowload link.
Hello @WPsnagger. Unfortunately, due to license restriction, we cannot include the templates in the software package you download from Envato. Below are some free templates that you can try:
https://www.dropbox.com/s/vwj2185igtsi2is/passion.zip?dl=0 https://www.dropbox.com/s/xpu4kzd5uv5a5q1/newsletter_promotion_template.zip?dl=0 https://www.dropbox.com/s/b1sttenphxu2bu1/MailChimp.zip?dl=0Hello Louis, After setting up an campaign the Template changes do not save and it keep on a loop to Template (Tab) aftere hitting the Next button to Schedule.
Solved with email support! Thanks
Hello louispham How to install this web application to server with cpanel? we already PURCHASED this application. Please help us. Thanks!
Hello @TejasD. You can find the installation & getting started guideline included in the guideline/ folder of the software package you download from envato. Regards.
Hello Louispham, my campain send to 1000 mail address. but Its plan’s quota is 200 mails/hour. so when script send to 200 mails, It stop and doesn’t send all mails for me. How to config to script still send all mails. It means script has delay time betwwen two sending time seriatim? Thanks!
Hello @TonyHoang80. Thank you for bringing it up to us. As a workaround, you can set the limit in the sending servers themselves. The sending server will pause for a while (do not completely stop) before trying over and over again until the quota is reset (for the next hour for example).
Let me know if it does work for you.
Hello, I’ve the 3.0.12 version installed but the form subsriber don’t work.
When I fill and send the form, they do nothing.
Hello @mansk. It seems to be a problem with your current version of Acelle Mail. Please upgrade to the latest version and try it again. Let me know if you still cannot get it to work.
Hi, please check credit reduction flow, i have a user sent a few campaigns but credits are not deducted. This has been a problem in previous version too.
Hello @everisk. Can I have access to your webapp to troubleshoot the problem? Please send us the credentials through our profile/support contact form. Thank you.
There are three issues I have.
1) The blacklist feature does not work. I’ve uploaded a list of emails that I never wanted to go out into the the blacklist. I made a new list and tried adding an email from the blacklist into my new list (both manually and via the API). I then created a test campaign. I still got the email.
2) I need the ability to change tracking links (both for clicks and opens). I’d like the ability to setup a users with unique tracking links. Domain reputation is more important than IP reputation anymore, and giving “bad” mailers access to the core domain reputation is not something that I’m comfortable with (at least not when I have a small volume of clients). Rather than setting up a whole new instance of AcelleMail on a new domain, I’d like to be able to set them up with their own tracking links.
3) Scaling. What happens when I have 10 clients wanting to get out 100k emails/day each. That’s 1 million emails. Even mailing via the APIs, I don’t see how those 1 million emails are going to get out in a timely manner. The “obvious” solution would be adding worker servers, however, if I add worker servers, how would I go about integrating them with my current installation of AcelleMail?
Hello dejamedia. Thank you for the feedback. Problem #2 is a feature we are working on, hopefully it will be included soon. Regarding #3, it is also a hard problem to distribute the sending processes into different worker servers, it will require a very specific installation. We are still working on the scaling & performance issue to make it faster and use less resources
For #1 Can I have access to your webapp to double check it?
Regards, Louis
Hi Team,
We are planning to get this product but we want to confirm blow the features :
1. we have to send dynamic subject based on the user list
2. we have to send dynamic reports based on the user data for pdf files attachments
Hello @ioviews. Thank you for your interest in our product. We do support #1. Can you explain a little bit more about #2?
Hi Team,
We are planning to get this product but we want to confirm blow the features :
1. we have to send dynamic subject based on the user list
2. we have to send dynamic reports based on the user data for pdf files attachments
Hello @ioviews. Thank you for your interest in our product. We do support #1. Can you explain a little bit more about #2?
Hi Louise,
I need to add more data to tracking_logs table, where to edit that? In which model / controller? I need to add more information for sending logs.
Thanks
Never mind, i figure this out but another question though, why is the whoops page not showing error? I have APP_DEBUG = true
Presale questions: 1. Can I upload my zip archive with my template for every campaign? 2. Can I send “batch delivery” campaign. For example, I have 230000 subscribers and I want to send during 10 hours, not at once. 3. Can I upload to the list my subscribers to the new list? 4. Can I upload to the list my unsubscribers? To be sure that they will not be subscribed in future if I will upload the subscriber’s file again. 5. Can I upload to the list the bounced email? 6. There is an unsubscribe functionality for subscribers? 7. There is a functionality to create subscribe form on the website? 8. There is a tool to Email Verification and List Cleaning?
Thank you.
Andrian
Hello Louis, great project! What channels of support do you have? Needing a lot
