5329 comments found.
Hi guys, I’ve just did a clean install (as the upgrades didn’t work, the menu flew to the side and not below). Anyway everything installed well without any issues but setting up the Cron Job I had the following message
-: bad command errors in crontab file, can’t install.
Any thoughts how to get around this please?
hey louis, after upgrading to latest version when we send test emails we are getting the following error :
Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator at root@localhost to inform them of the time this error occurred, and the actions you performed just before this error.
More information about this error may be available in the server error log.
this issue only happens when we are sending test email. normal campagins are working fine…also after every upgrade the list subscriber count and campaign view count gets reset to 0 and we have to open them to actually load the numbers,
Hello, any solution about not blacklisting invalid or other hard bounced emails? have also sent email and contacted support many days now….
Hello, when I try to edit an automation or editing a template and clicking save, I get a 403 Forbidden error. How do I fix this? I can confirm that I passed all the server requirements. Maybe I missed something?
Hi, I purchase the code about a year ago, and I didn’t use it until now, I just upgrade the installation and trying to send a campaign, but it doesn’t work at all. I already sent you a support email, can you please have a look and help me.
PHP CLI ERROR admin UnexpectedValueException: The stream or file ”.../storage/logs/cli/campaign-63d972616ff67-2023-01-31.log” could not be opened in append mode: Failed to open stream: Permission denied The exception occurred while attempting to log: Loading contacts to shoot (up to 104)
Hello DanPerezR. It seems to be a configuration issue with your Acelle setup. That is, the acellemail/ folder permission is not set up appropriately. Please shoot us a message through our profile / support contact form, our support team will get back to you shortly. Thank you.
Hello! I have bought your product and the PRO builder does not work for me, it keeps loading, the script was installed on a Plesk server with PHP version 8.1, I have tried different versions such as 7.3, 7.4, 8.0 and it still does not work, I hope your help! Thank you
Hello alexisomogyi. Thank you for your interest in our product and for reaching out to us. Acelle is fully compatible with PHP 7x and 8x. It seems to be an initialization issue with your setup. Please shoot us a message through our profile / support contact form, our support team will get back to you shortly. Thank you.
Hi Author,
Can i use your script as email system like yahoo mail?
Please reply.
Hello @vDraner. Thank you for your interest in our product and for reaching out to us. Acelle is more about a bulk email marketing application, not a mailbox provider like Gmail or Yahoo. Please shoot us a message through our profile / support contact form, our support team will get back to you shortly with further assistance. Thank you.
Something went wrong! Please check your entry and try again. Host can not be empty
received while adding mailgun smtp server
Please reply.
Hello @raghavrk. Thank you for your interest in our product and for reaching out to us. Please shoot us a message through our profile / support contact form, our support team will get back to you shortly. Thank you.
Does this support the following automation: 1. Send a campaign to 200 subscribers. 2. If not opened within 3 days, resend it to that particular subscriber.
Hello @badboybackagain. Thank you for your interest in our product and for reaching out to us. Yes, Acelle has the Automation feature which allows users to setup automatic & conditional series of emails based on recipients’ behavior like open / click… You can check it out live in our demo app. Hopefully it is exactly what you are looking for. Thank you.
I looked in the demo but was not able to find out. Any documentation or any step. I checked in demo there are may campaigns created. However there are no triggers in the Automation that talks about “Email open” or email not opened. Can you please tell me which campaign or trigger in the demo shows this?
Also, just one more use case: Suppose I have a list of around 10000 emails. I found that there is a segmentation option available in the demo based on some field. Can I use automation to resend email if not opened. I found that I can use trigger as date to send the email but not sure if Automation can be used in conjuction with segments to send the first email.
Hello @badboybackagain. Thank you for the details. It is supported in our Automation. Please shoot us a message through our profile / support contact form, our support team will get back to you shortly. Thank you.
Any word on the Acelle connect WordPress build-in update? When are we looking into releasing this feature?
I’m unable to finish installation. The setup gets stuck in the configuration stage, the blue button just spins and doesn’t go to the nest step of the database. I’ve attempted multiple times.
Hello @vince144. Thank you for your interest in our product and for reaching out to us. Please shoot us a message through our profile / support contact form, our support team will get back to you shortly. Thank you.
Going through the demo, it was not clear to me the following. - Can allow servers per customer or group of customers - Can force sending email etc by admin - Can force approval before sending Thinking about leaving Mailwizz.
Hello @msommerville. Thank you for your interest in our product and for reaching out to us. All the options you mentioned are available in Acelle settings. Please shoot us a message through our profile / support contact form, our support team will get back to you shortly. Thank you.
Hello Support, I just submitted a support ticket and waiting for the reply. I got stuck in the installation process. It will not proceed to the next step from “Configuration”. After I entered all the required information in the “Configuration” page and click “NEXT” the tab “NEXT” show loading and it will not bring me to the next step “DATABASE”.
Hello @actualhits4u. Thank you for your interest in our product and for reaching out to us. It seems to be a configuration issue with your setup. Our support team have replied to your message. Please check your mailbox and look forward to hearing back from you.
Hi @Basic Technology team. Thank you for your response. I just replied your email with the information required. Please check your inbox. I look forward to have it fix so that we can proceed to the next settings.
Thank you actualhits4u for the update. Our support team have replied to your message. Please check your mailbox and look forward to hearing back from you.
Hello Please I need the documentation
Hello @makassedph. Acelle is shipped with an Installation & Getting Started guideline for cPanel or unmanaged server/VPS. It is included in the guideline/ folder of the software package you download from CodeCanyon
You can go to the guideline/ folder, double click on the index.html file to open it on your PC’s browser. Just check it out and let us know if you cannot get it to work, we are willing to help then.
Hi there! I see there was an update released on 18 January 2023 — but I don’t see any release notes. Can you kindly provide release notes? Thank you.
Hello @dev_adi_deva. Thank you for your interest in our product and for reaching out to us. You can find the release notes in the CHANGELOG.MD file included in our software package. Thank you.
Where is the link to official documentation? There is no documentation attached in the downloaded zip file from codecanyon
Hello @samj447. Thank you for your interest in our product and for reaching out to us. Acelle is shipped with an Installation & Getting Started guideline for cPanel or unmanaged server/VPS. It is included in the guideline/ folder of the software package you download from CodeCanyon
You can go to the guideline/ folder, double click on the index.html file to open it on your PC’s browser. Just check it out and let us know if you cannot get it to work, we are willing to help then.
That is installation docs. I am already done installing. Any docs for users how to the use the system like creating camapigns, adding subscribers etc?
Hi There, having issues with sending to bulk email list currently. I need assistance thanks.
Hello @faithpay. Thank you for your interest in our product and for reaching out to us. Our support team have replied to your message. Please check your mailbox and look forward to hearing back from you.
Hello Support – a quick question regarding contact list upload. we have a contact list with a “TAGS” column that we segment our lists. Does your software support this?
i.e. Our contact list has columns first name, email, tags. We upload. We send a campaign to all users who have “TAG1” in the tag column from the list.
Hello @TechiTeens. Thank you for your interest in our product and for reaching out to us. Yes, Acelle will automatically import all tags to the list. In the input CSV, just put the tags in a column named TAGS (separated by space if there are more than one tag).
My sent campaigns aint delivered , but my test mail delivers successfully please help me out its pretty urgent .
I still haven’t received any response yet even though my comment shows supported.
Hello @Amyfed33. Thank you for your interest in our product and for reaching out to us. Our support team have replied to your message. Please check your mailbox and look forward to hearing back from you.
its almost 2 months and i have not been able to get any resolution yet. Automation is still not working. I am unable to send normal campaigns after the update. there are many bugs keep coming. the recent error i am getting is PHP CLI Error ,unable to send any mail..
I think i have wasted my money purchasing this, a domain name, a hosting server, third party email API.
Hello @Anuj. Thank you for your interest in our product and for reaching out to us. We did reply to your support inquiry on Dec-29, please check your mailbox for the details. Thank you and look forward to hearing from you.
Hi , please respond on my inbox for latest error. and please let me know when it is on full working without any further errors
Hello @guessdigitalapps. Our support team have replied to your message. Please check your mailbox and look forward to hearing back from you.
