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Hello, we heave a problem, colors scheme on interface not applied after changes but value is changed on database. Thank You.
this is not a problem, forget comment!
hello @nfact, glad to hear that you can sort it out. Just let us know if you run into any other problem. Thank you.
After rating, we would like to offer you a free license for another product of us: the lite edition of Acelle Mail for Wordpress
Hope you will like it too
Thank you and best regards,
what is the cron address? it’s a file but not a url if we want to use external cron…
hello @hellocody. Thank you for purchasing our product. The cronjob setting is generated by Acelle Webapp during the installation wizard, then you can just copy/paste it to your system crontab. It looks like this: http://demo.acellemail.com/admin/settings/cronjob
I know, but we want to use external cron, also during the installation AND in the settings it is showing the WRONG php version so it we copied I dont think it will work, why don’t you have it show the correct php version?
hello @Hellocody. Acelle tries to detect the right PHP version if more than one are installed on the system. Sometimes it cannot if the PHP CLI is not installed in a commonly known place. Can you just correct the path and update your cronjob as a workaround? Currently we does not support external cronjob yet, but it is a great feature and we will have it included in a future release. Louis
hello @hellocody. Thank you for rating our product. Could you please shoot me an email through our profile contact form? We would like to offer you a free gift. Thank you.
hey I got some problems….My emails will not be sent
and i get cron email with this message (su: Maildir: command not found)
what should i do ?
Hello @KAYKAY12k. Thank you for purchasing our product. It appears you are trying to send email via your own hosting server but your server does not support Sendmail. Please provide us with access to your webapp. Please shoot us an email through our profile contact form and give us access to your server/webapp. We can help troubleshoot your server’s problem. Regards. Louis
i sent you an email
Can I export my segment, my open list, my sent email list…. ?
hello @phuclam85. As of current version of Acelle Mail, you can only export the entire list. We will consider adding more export option in our future releases. Thank you.
I have just exported entire list, but not have status of subscriber field. Can you add it for next update? Thanks in advance.
hello @phuc. Sure thing we will consider it for our future releases. Thank you for bringing it up to us. Louis
Can i easily isolate subscribers that havent opened my emails or clicked on my links in the last 6 months?
hello @daniavorzky. this is something that you can work on in the automation management. You can follow up a subscriber who opened/clicked on one of your previous email. See my screenshot: http://prntscr.com/dwldke
Thqnk you for your answer, but inwant to be able to easily delete the users that 1. havent opened one of my emails or 2 havent clicked on any of the links. Can i accomplish that via List sorting by activity or by automation?
Thank you for your answer, but i want to be able to easily delete the users that 1. havent opened one of my emails or 2 havent clicked on any of the links in the last 60 days. Can i accomplish that via List sorting by activity or by automation?
hello @daniavorszky. I understand your point now, it would be a great improvement, we will have it included in our next release. Thank you for bringing it up to us.
Thank you for this implementation. I would like to get more info about the available automations, can you share a link to the documentation?
hello @daniavorszky. Thank you very much for purchasing our product. The automation feature is designed in such a way that you can use it easily, just try creating an automation and have it take you through the configuration wizard interactively.
Can you please add more elements to drag & drop builder like buttons, social icons. etc.
Also a preview for mobile view?
Hello @jatin. thank you for the suggestion. This is a feature we have been working on. Hopefully we can have it released soon.
Just purchased. Please add the RSS to email newsletter feature, it would be a great killer feature!
thank you for the suggestion, really appreciate it. Actually this is a feature we have been working on. Hope we can have it released soon.
Please let me know where can i find the automation documentation.
Hello good afternoon
Can you install the software in Cpanel? Thank you!!!
Hello @fabriciofernandesst5. Thank you for your interest in our product. In the source files, we also include the installation guideline for cPanel users:
Hello good afternoon again
Good thing that I can install in Cpanel. Now one last question for my purchase choice. In what your software is better than your competitor MailWizz? I thank you for the contact !! Thank you!
Hello @fabriciofernandesst5. I’m not sure about the others’ product. However, it could be just a matter of taste.
Good afternoon. I get it. A final question I today work with the mailwizz in case your software has all the options too? Because I want to change. you understand me? And just one more thing via API has as the client to register and go straight to the list created? Thank you!
hello @fab, not very sure what you mean by “register and go straight to the list created”?
I do not know how to explain much. I placed a landing page on my website and when the customer registered on this landingpage she went straight to the created list. you got it?
we support it that you can use the Acelle API to create an Acelle user. The scenario is: if a user register on your own website, an Acelle account will be created immediately for him. The user can then login to Acelle website using a auto-login link from your landing page. Let me know if this is the case. Louis
Hello I have version 2.04 of acelle plus I can not install in my cpanel. I am following this document http://www.productdemo.in/documentation/. Do I need to buy Version 2.2.0 to work? Thank you
hello @fabricio. Once you have purchased the previous version. You can always download the latest update (2.2.0) from Envato without buying it again – it is lifetime update. We recommend that you go with the 2.2.0 version which includes lots more features (including the Automation Campaign). Louis
I have a presale question:
Is it possible to install the application on a subfolder of a domain like:
example.com/acelle/ or has this any limitation compared to install in a domain root? Can the domain be also SSL (https)? Thanks.
hello @dobomax. Thank you for your interest in our product. It is recommended that you install Acelle Mail on a subdomain like: marketing.exmple.com/. It can also work in a subfolder, then it is required that you are able to change the document root setting. You can also put the it under an SSL application server as needed.
Hello! Can I do it with your script: for example I have 2 lists of subscribers. List 1 has 10 subscribers. List 2 has 15 subscribers. But 7 subscribers from list 2 are in list 1 too. I want to send campign to subscribers from list 2, but not in list 1. (to send to 8 subscribers)
hello @Rustamus. Thank you for your interest in our product. Unfortunately, such list filtering is not yet supported in the current version of Acelle Mail. However, this is a great enhancement we should include in the next release. Thank you for bringing it up to us. Louis
so if a subscriber is in one list you can’t import them into another? And sometimes the import just doesnt work. It says processed and the correct number you want to import but they don’t show up.
hello @hellocody. Please provide us with the username/password to your application so that we can take a look at it. Please send through our profile contact page. Thank you
You dont have a details docs about using. File doc include in zip file, it only shows how to install.
Hello @Edoku. Thank you for purchasing our product. You can checkout the documentation/ folder, in which we include the installation guideline as well as instructions on how to create an email campaign.
Hi Louis, when do you expect to release new version of e-mail builder with social links, buttons and so on? Will it be before realesing of main Saas version? Thank you very much for your answer. Peter
hello @Peterhrnciar. We are consider some possible release plans. I’ll shoot you an email once we come up with a road map. Thanks. Louis
Can I send mail by Dedicated IP, this matter avoid my mail to spam box
hello @Edoku, it depends on the actual sending server you are sending email through. So it is a configuration on the sending server end.
I cannot import. Cron jobs are settled, I tried everything but noting works
Hello @JuliusBa, it appears to be a cronjob issue. Could you please provide us with some details? Did the import failed or it had never started? Please provide the details through our profile contact form. Thank you.
I can install on multiple websites ???
hello @toiyeumybb. Thank you for your interest in our product. The answer is YES. Once purchased, you can install the webapp on as many host as you desire.
I want to add Vietnamese language has been no???
You can add your own language and use it for the entire application. Please checkout the Language settings page at: http://demo.acellemail.com/admin/languages
Hi, I’m about to buy this app. I have some doubts:
1. I have a VPS. I still have no OS installed, I read between the comments that you recommended Centos (32bits or 64bits?).
2. The hosting company offers me CPanel (I must buy a license) or VestaCP which is free. Could it work with Vesta?
3. Could you install the app on my server?
4. I want to make approximately 100,000 shipments emails per month. Would you recommend using my SMTP propis or using a provider like Elasticemail?
Thank you so much
hello @jleongrafico. Thank you for your interest in our product.
1. Yes, Ubuntu/Debian/CentOS/RedHat are recommended, it could be either 32-bit or 64-bit.
2. We would recommend cPanel since it is used by most of our client. However, VestaCP or any other hosting manager (Plesk, ZPanel, etc.) is also ok as long as you have full control over the VPS. You do not even need a hosting manager, we have documentation on how to install it on a pure VPS without cPanel.
3. Yes, we are willing to help if you can provide us with access to your server.
4. Normally, using a WEB API from a 3rd provider like Elastic/Amazon/SendGrid… is recommended over SMTP. It is because SMTP is in general much slower and sometimes is harder to track open/click (unless you know how to setup a full-featured SMTP server for your own – which is somewhat overhead)
Let me know if you have any further question
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